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Customer Advisor - II

1 - 6 years

4 - 7 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for International Voice Process


Requirements:


- Excellent Communication in English.

Minimum of 1 year of BPO experience.

- Candidates in Bangalore are preferred.

- Immediate joiners only!!!!!


Job summary:


As an International Voice Process Associate, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.


Key Responsibilities


  • Handle Queries from customers.
  • Provide accurate information regarding services, billing, and technical issues.
  • Identify and resolve customer complaints by providing timely solutions.
  • Maintain a high level of customer satisfaction by addressing quiries promptly.
  • Document customer interactions in the CRM system, ensuring all details are captured accurately.
  • Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
  • Work collaboratively with cross-functional teams to resolve escalated issues.

Work Location:


Shifts:


Salary:


Immediate joiner only.


Interested candidates can contact to - 7019251229 (HR SHOAIB)

or

6361075990 (Mayur) and 7019358982 (Jasmine)


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