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1.0 - 5.0 years

4 - 7 Lacs

Pune

Work from Office

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Job description We Are Hiring for International voice / Chat Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : PUNE Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @ 9606553812 / 6364808230 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

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1.0 - 5.0 years

4 - 4 Lacs

Hyderabad

Remote

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Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com !!!Thanks & Regards HR TEAM!!!

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1.0 - 5.0 years

4 - 7 Lacs

Hyderabad

Work from Office

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Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364808230 / 9606556306 / 9606523804 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

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1.0 - 5.0 years

3 - 5 Lacs

Bengaluru

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Requirement for US rotational shift 5 days work, 2 rotational week off's !-5 years of International Voice Experience Mandatory Salary between 3.8lpa-5.5lpa 2 way cab facility provided Work Location - ITPL If interested call HR Safina on 9845658638

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0.0 - 5.0 years

3 - 4 Lacs

Mohali, Chandigarh, Panchkula

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Hiring For customer support executive -Indore/jaipur/Mohali Note: Apply if you are ready to relocate in Ahmedabad Salary:23k to 34K CTC Rotational shift & week off 5.5 day working Call or whatsapp CV : 6280388724/ 6357157162 Required Candidate profile Immediate joiner Fresher experience both apply BPO industry is first priority Good communication skills with fluent English first 6 month work from office after work from home depends on performance

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1.0 - 5.0 years

3 - 7 Lacs

Bengaluru

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Warm Greetings from Rivera Manpower Services, Hiring: International Voice Customer Service | CTC Up to 6.5 LPA | Immediate Joiners Location: Bangalore Shift: US Rotational Shifts Work Mode: Work from Office Joiners: Immediate Joiners Only Job Type: Full-Time Job Description: We are hiring Customer Service Executives for an International Voice Process with one of the leading global service providers. This is a voice-based customer support role for experienced professionals with excellent communication skills and the ability to handle queries in a high-paced environment. Eligibility Criteria: Education: Graduate / Undergraduate Experience: Minimum 1 year of international voice process experience (mandatory) Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Willingness to work in US rotational shifts Immediate joiners only Role & Responsibilities: Handle inbound/outbound international customer calls Resolve queries efficiently and ensure customer satisfaction Adhere to SLA, quality, and compliance standards Update CRM systems with accurate interaction records Collaborate with internal teams for escalations and solutions Call to Apply / Book Your Interview Slot: 7829336202 / 7829336034 / 9380300644 / Grab this opportunity to work with a global brand and grow your career in international customer service!

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1.0 - 5.0 years

3 - 5 Lacs

Gurugram, Delhi / NCR

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Hiring for an International Voice Process. Where in you have to give Customer Service Vie the Calls to the Customers. Job Details- Position: CSE - Qualification: UG/Graduate - Experience: 12 Months Min is Mus, 38K In - hand, INC and Upto15K INC - Location : Gurugram Candor Sector 21 - Working Days: 5 days, Rotational Week offs Night Shift - Rounds: HR, Versant & OPS- Rounds on Virtually NOTE- We need EXCELLENT COMMUNICATION REQUIRED: FLUENCY IN ENGLISH NOTE- We don't charge anything for interview, we are paid from client side https://web.whatsapp.com/8700056965 - Yashika https://web.whatsapp.com/79821 29914 - Raj https://web.whatsapp.com/9557020534 - Deepika https://web.whatsapp.com/7042823679 - Sonali

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1.0 - 5.0 years

3 - 4 Lacs

Bangalore/ Bengaluru

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We are Hiring for International voice process !! Work from home after 3months. 3 months will be wfo at marathali location Graduation Mandatory + 1 yrs of experience [ Int Voice] Ctc -30k , Takehome 25k Call Manya @ 9901777673 Required Candidate profile Candidate should have Power Backup and wifi with speed 50mbps and more. System will be provided by the company side

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1.0 - 5.0 years

3 - 4 Lacs

Bangalore/ Bengaluru

Hybrid

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We are Hiring for International voice process !! Work from home after 3months. 3 months will be wfo at marathali location Graduation Mandatory + 1 yrs of experience [ Int Voice] Ctc -30k , Takehome 25k Call Manya @ 9901777673 Required Candidate profile Candidate should have Power Backup and wifi with speed 50mbps and more. System will be provided by the company side

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1.0 - 6.0 years

3 - 8 Lacs

Chennai, Bengaluru

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Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager Mallik @ 7259027282 / 9900024811 / 7760984460 / 9686682465 / 7259027295

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3.0 - 8.0 years

4 - 8 Lacs

Mumbai

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Min. 3 yr experience req. in international voice Package upto 8 LPA Grad / ug both side cab Need Excellent Communication Skills Australian Shifts only immediate joiner Contact 8800967949 shristiguptaimaginators@gmail.com

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2.0 - 7.0 years

2 - 5 Lacs

Mumbai Suburban

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Location: Andheri (Marol Naka), Mumbai Shift Timing: 9:00 PM to 6:00 AM (Night Shift) Role: Reach out to international leads to promote and sell GEM (Give Every Month) donation subscriptions. Call international leads and explain the concept of GEM (Give Every Month) donations. Persuade potential donors to subscribe to monthly contributions for medical causes. Maintain a high level of product knowledge and pitch effectiveness. Achieve daily and monthly sales targets consistently. Accurately update call records and donor details in the system. Collaborate with team leads for feedback and performance improvement.

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3.0 - 8.0 years

4 - 8 Lacs

Mumbai

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Min. 3 yr experience req. in international voice Package upto 8 LPA Grad / ug both side cab Need Excellent Communication Skills Australian Shifts only immediate joiner Contact27289094130/yashika.imaginator@gmail.com

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1.0 - 6.0 years

1 - 6 Lacs

Bengaluru

Work from Office

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SUMMARY International Customer Support Voice Role About The Client Our client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services. Job Description Position: International Customer Support Voice Qualification: Graduate/Undergraduate with a minimum of 6 months of experience Work Timing: Night shift Mode: Work From Office Job Location: Bangalore (Candidates applying should be staying in Bangalore city; pick & drop facility would be available) Eligibility: Excellent English communication skills are a must Nature: Contract 6 months (possibility of on-boarding on client payroll may happen in case of exceptional performance and a business need at our client's end) Requirements Requirements: Excellent communication skills Good knowledge in customer handling Willingness to work in rotational and night shifts Immediate joiner preferred Compensation Expected Salary: CTC 40000 per month + other benefits (depends on last CTC and experience) Shift: Night Shift Notice Period: Immediate joiners or maximum 15 days notice Experience 6 months to 5 years experience in Customer Support, Technical Support, BPO, International Voice Process, Voice Process, Inbound, KPO, Outbound Process, US Process, UK Process, Australian Process, etc. Excellent communication skills Good knowledge in customer handling Willingness to work in rotational and night shifts Immediate joiner preferred Benefits Laptop and other assets will be provided by company P.F+ E.S.I + Others facility. Company will give both way cab facility.

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2.0 - 5.0 years

4 - 6 Lacs

Pune

Work from Office

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Greetings, We are Hiring for International Technical Support Executive for Pune *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Pune Qualification * Graduates * Good Verbal --- communication skills in English *2+ year International Service Desk Experience Salary - Upto 6 Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *Kanak 898889979 *Ayush 8109195240 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

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0.0 - 4.0 years

3 - 5 Lacs

Noida, Gurugram

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Hiring For Wipro HRO Voice Process. Where in you have to give HR Customer Services Vie the Calls. Job Details- Position: CSE - Qualification: Graduate/Result Awaited - Experience: 6 Months Min is Mus, 30K In - hand, upto 20K INC - Fresher - Only Graduate with salary of 26K, INC 20K - Location : Work from Office GGN Sector 21- Both Side Cab Facilities/ Noida Sector 62 - Working Days: 5 days, Fix Week- end offs, Fix Night Shift - Rounds: HR, VNA & OPS- Rounds on Virtually NOTE- We need EXCELLENT COMMUNICATION REQUIRED: FLUENCY IN ENGLISH NOTE- We don't charge anything for interview, we are paid from client side https://web.whatsapp.com/8700056965 - Yashika https://web.whatsapp.com/7042823679 - Sonali https://web.whatsapp.com/9557020534 - Deepika https://web.whatsapp.com/8799702512 - Ajay

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2.0 - 7.0 years

3 - 5 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

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We have an urgent opening with our esteemed client. Our client is one of the world's largest providers of products and services to the energy industry. With more than 45,000 employees, representing 130 nationalities in more than 80 countries. Experience : Min 2 years+ experience in any calling OR coordination OR Operations role (Excellent Comm Skills is must) Location : Chakala, Andheri East Roles & Responsibilities : (Training will be provided) Major Functions: Acts as the system administrator for global Real Estate Services system(s) for specified data requirements and end-user support Maintains data integrity and consistency of contract or project records in both electronic and hardcopy formats Assists with contract and/or project administration through preparation and validation of payment requests, and monitoring critical dates and reconciliation of billed to paid amounts Develop and publish required reports from electronic data Performs routine maintenance processes to ensure integrity and consistency of electronic data with the System Assists management with cost/benefit analysis when necessary Other duties as assigned As the requirement is a bit urgent, an early response on this would be highly appreciated. Alternatively, if you know someone suitable and available please refer or share their contact details at shakil.shaikh@upgrad.com Regards, Shakil

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0.0 - 5.0 years

3 - 5 Lacs

Pune, Bengaluru, Mumbai (All Areas)

Work from Office

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Role : Customer Service Representative Exp: Freshers - Graduation is mandatory or UG with min 6m exp in International voice process Location : Bangalore,Pune,Mumbai Shifts : US Shifts - Night shifts Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week Return to office ( work from office mandatory ) therefore Bangalore/ Mumbai/ Pune based candidates ONLY. Exposure to US contact center preferable Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skill Experience Profile Prior international BPO work experience preferred • Freshers acceptable For more details Call Sathish 9113095742 Refer Your Friends

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1.0 - 6.0 years

3 - 4 Lacs

Bengaluru

Work from Office

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Greeting rom Trigent !!Share CV : Nagarathna_g@trigent.com JOB DESCRIPTION: Hiring for 6 month contract Role for international voice ( NOTE : Contact Ends on 15th Dec 2024 ) Share your CV who are okay to work for 6month contract role Responsibilities: Make outbound calls to the candidate and motivate them to complete job application. • Schedule/reschedule first day of work for the employees and sharing necessary information. • Review application form and make sure all the details are filled appropriately. • Handle inbound calls and resolve candidates queries. • Respond to candidates queries over email/text. • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage • Provide excellent experience to the candidates. • Maintaining a quality score of 90% and above throughout. • Escalate issues and seek advice when faced with complex issues/problems • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities Ensure and maintain the security and confidentiality of client data Ensure Customer Satisfaction Requirements: • Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. • Experience working and delivering under strict timeline. • Should have neutral accent • Excellent communication skills (verbal and written). • An ability to handle sensitive and confidential information. • Agile and flexible with work schedule. • Experience working and navigation on multiple systems/tools. • Logical and analytical thought process. • Willing to work in any US shift (EST/CST/MST/PST). • Willing to work in rotational shifts and rotations week off as and when required NOTE : Contact Ends on 15th Dec 2024Location : Bangalore Salary upto :4.8 LPA Need min 6Months to 6 Years international voice exp work from office only immediate joiner Fresher with Who all have Original gradution marks sheets and convocation can apply Freshers salary : 25k CTC (20K In hand )Exp Salary :upto 4.8LPA Rounds of Interview 1 .HR basic screening round (Comminication check)2 . Versant Test (Cut off 60 )3. CD round 4. Ops round Regards Nagarathna G Recruitment specialist

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1.0 - 6.0 years

2 - 4 Lacs

Pune, Mumbai (All Areas)

Work from Office

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Greeting rom Trigent !! Share CV : Nagarathna_g@trigent.com JOB DESCRIPTION: Hiring for 6 month contract Role for international voice ( NOTE : Contact Ends on 15th Dec 2024 ) Share your CV who are okay to work for 6month contract role Responsibilities: Make outbound calls to the candidate and motivate them to complete job application. • Schedule/reschedule first day of work for the employees and sharing necessary information. • Review application form and make sure all the details are filled appropriately. • Handle inbound calls and resolve candidates queries. • Respond to candidates queries over email/text. • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage • Provide excellent experience to the candidates. • Maintaining a quality score of 90% and above throughout. • Escalate issues and seek advice when faced with complex issues/problems • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities Ensure and maintain the security and confidentiality of client data Ensure Customer Satisfaction Requirements: • Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. • Experience working and delivering under strict timeline. • Should have neutral accent • Excellent communication skills (verbal and written). • An ability to handle sensitive and confidential information. • Agile and flexible with work schedule. • Experience working and navigation on multiple systems/tools. • Logical and analytical thought process. • Willing to work in any US shift (EST/CST/MST/PST). • Willing to work in rotational shifts and rotations week off as and when required NOTE : Contact Ends on 15th Dec 2024Location : Bangalore Salary upto :4.8 LPA Need min 6Months to 6 Years international voice exp work from office only immediate joiner Fresher with Who all have Original gradution marks sheets and convocation can apply Freshers salary : 25k CTC (20K In hand ) Exp Salary :upto 4.8LPA Rounds of Interview 1 .HR basic screening round (Comminication check) 2 . Versant Test (Cut off 60 ) 3. CD round 4. Ops round Regards Nagarathna G Recruitment specialist

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1.0 - 6.0 years

1 - 4 Lacs

Pune, Bengaluru, Mumbai (All Areas)

Work from Office

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Job Description: Provide functional, technical or administrative support to resolve customer problems and queries. Need candidates with Customer support exp Any full time graduates with BPO Voice exp can apply Need candidates with good communication skills Comfortable working for Night shifts Comfortable working from office Candidate should be within Boundary NP - Immediate/15 days/ 30 Days Work location - Pune/Mumbai/Bangalore Benifits Cab Facility Medical Insurence PF HR Subhijeetsingh Subhijeet_g@trigent.com

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1.0 - 5.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 5.0 years

2 - 5 Lacs

Hyderabad, Chennai

Work from Office

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Hi, US Customer Support associate / Process associate / BPO/ US Shift We are hiring for customer care for US shift for US voice process Hyderabad - Minimum 6 months of experience is required. Job description We are looking for process associate for International voice process who can interact with customers address their concerns, answer their questions and assist them with their needs. also who are able to join immediately Roles & Responsibilities:- Listen to customers concerns, issues and questions. Resolve customers concerns and answer customers questions to your best ability. Maintain a positive attitude and calmly respond to customers complaints. Open new customer accounts Refer issues and questions to managers if necessary Qualifications:- - Graduate Freshers Undergraduate with experience can apply - Excellent and fluent communication skills - Freshers to 4 year Experience in any domain Additional Information:- - International Voice Process - 24*7 Rotational shift - 5 days working - Location Chennai & Bangalore Immediate joining is required or short notice is required Pls call santoshi 9176198282 for more info Thanks, santoshi 9176198282

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1.0 - 5.0 years

4 - 5 Lacs

Hyderabad

Remote

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Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com !!!Thanks & Regards HR TEAM!!!

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1.0 - 5.0 years

4 - 6 Lacs

Hyderabad

Work from Office

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Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @9606557106 / 9606556306 / 9606553806 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

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Exploring UK Process Jobs in India

The UK process job market in India is rapidly growing, with many companies outsourcing their customer service, sales, and back-office operations to Indian firms. This has created a high demand for professionals with UK process skills in India. If you are a job seeker looking to explore opportunities in this field, this article will provide you with valuable insights into the job market, salary range, career path, related skills, and interview questions for UK process roles in India.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

These major cities are actively hiring for UK process roles, offering a wide range of opportunities for job seekers in this field.

Average Salary Range

The average salary range for UK process professionals in India varies based on experience levels. Entry-level professionals can expect to earn between INR 2-4 lakhs per annum, while experienced professionals can earn between INR 6-12 lakhs per annum.

Career Path

A typical career path in the UK process field may include roles such as Customer Service Executive, Team Leader, Operations Manager, and eventually moving up to roles like Process Manager or Account Manager.

Related Skills

In addition to UK process skills, professionals in this field are often expected to have strong communication skills, problem-solving abilities, customer service orientation, and proficiency in relevant software applications.

Interview Questions

  • What is the UK process and how does it differ from other processes? (basic)
  • Can you explain the importance of customer satisfaction in the UK process? (basic)
  • How do you handle difficult customers in a UK process setting? (medium)
  • What strategies would you use to upsell products/services to UK customers? (medium)
  • How do you ensure compliance with UK regulations while handling customer queries? (medium)
  • Describe a challenging situation you faced in a UK process role and how you resolved it. (medium)
  • How do you prioritize tasks in a fast-paced UK process environment? (medium)
  • What metrics do you think are important to track in a UK process role? (medium)
  • How do you stay updated with the latest trends in the UK process industry? (medium)
  • Can you share an example of a successful cross-selling initiative you led in a UK process role? (advanced)
  • How do you analyze data to improve the efficiency of UK process operations? (advanced)
  • How would you handle a situation where a UK customer is dissatisfied with the service provided? (advanced)
  • Can you explain the impact of Brexit on the UK process outsourcing industry? (advanced)
  • How do you ensure data security and privacy compliance in a UK process role? (advanced)
  • Describe a time when you had to make a quick decision in a high-pressure UK process scenario. (advanced)
  • How would you handle a team member who is not meeting performance targets in a UK process role? (advanced)
  • What steps would you take to streamline UK process operations and reduce costs? (advanced)
  • Can you share an example of a successful process improvement project you led in a UK process role? (advanced)
  • How do you build and maintain strong relationships with UK clients in a remote working setup? (advanced)
  • What role do technology and automation play in UK process operations? (advanced)
  • How do you ensure regulatory compliance in a UK process role? (advanced)
  • Can you explain the importance of cultural sensitivity in a UK process environment? (advanced)
  • How do you handle conflicts within a team in a UK process setting? (advanced)
  • What motivates you to excel in a UK process role? (advanced)

Closing Remark

As you prepare for your job search in the UK process field in India, remember to showcase your skills, experience, and passion for delivering exceptional service to UK clients. With the right preparation and confidence, you can secure a rewarding career in this dynamic and fast-growing industry. Good luck!

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