Customer Administration Specialist

Work Schedule

Environmental Conditions

Job Description

Position Summary

Join Thermo Fisher Scientific as a Customer Administration Specialist in Indianapolis, where you'll support our Portfolio Management group. This outstanding opportunity allows you to contribute to an exceptionally innovative environment, ensuring our world-class products reach customers flawlessly. This role is perfect for ambitious individuals looking to successfully implement and manage product master data.

Key Responsibilities:

Master-data Management

• Ensure consistency, accuracy, and accountability for critical data.
• Manage key sub-streams including master data for Product, Vendor, and Customer.
• Maintain product master data, including new item setups, descriptions, database audits, and price updates.
• Complete data governance at the local level as outlined in the Regional/Global Governance strategy.
• Ensure data consistency across multiple ERPs.
• Complete the product discontinuation process with clear internal communication.

Product Administration

• Manage product extensions, price changes, discontinuations, and online SKU extensions.
• Support Product Managers with product queries, liaising with supplier partners and divisions.
• Provide support for complex quotations and tenders with product coding and alternatives.
• Collaborate with sales support to offer timely feedback to collaborators.
• Handle Certificates of Analysis (COAs) and quality-related product data.
• Manage customer notifications and address product issues.

Digital Product Support & Strategy Implementation

• Maintain the product database, ensuring data integrity across multiple platforms.
• Act as a subject matter expert for the Product Lifecycle Management process.
• Own and maintain the Digital Master SKU list and product item cross-reference table.
• Ensure customer order issues are resolved within agreed critical metrics.
• Approve digital images and PDFs for publication.
• Coordinate the Annual Supplier List Price Movement to maintain profit integrity.
• Set up and maintain PROMO pricing across all platforms.
• Support Product Managers in communication regarding digital product queries.

Minimum Requirements/Qualifications:

• Intermediate to advanced competence in Microsoft Office, especially Excel, Word, and Outlook.
• Tertiary qualification in a science field, including chemistry (Preferred).
• Proven customer service skills.
• Previous experience in a sales & marketing or administrative support role.

Skills & Attributes:

• Excellent communication skills, both written and verbal.
• Dedicated to achieving objectives and motivated to perform.
• Ability to manage customer relationships across diverse business environments.
• Strong time management and organizational skills.
• Ability to prioritize a high volume of work effectively.
• Attention to detail with high accuracy.
• A “customer-first” attitude.

Other Job Requirements:

• Adhere to OHS policies and ensure a safe workplace environment.
• Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on any legally protected basis.