Counselor

Job Description

Job Overview: The Online Admissions Counselor is responsible for assisting prospective students with the online application process, providing program information, answering inquiries, and supporting students in making informed decisions about their educational goals. This role typically involves remote communication, including phone calls, emails, and video conferences. Key Responsibilities: Admissions Support: Guide prospective students through the online application process, providing instructions on submitting required documents, deadlines, and program-specific requirements. Provide Program Information: Offer detailed information about available programs, courses, degrees, tuition, and financial aid options to prospective students. Counseling and Guidance: Understand the prospective student's academic background, career goals, and educational needs to provide personalized advice on suitable programs and paths. Answer Inquiries: Respond promptly to questions via phone, email, or chat regarding admissions processes, requirements, deadlines, and any other related topics. Follow-up with Prospects: Maintain consistent communication with prospective students through follow-up calls or emails to ensure they are progressing through the admissions process. Track Progress: Keep accurate records of student inquiries, applications, and interactions using the institution’s CRM or student management systems. Coordinate with Other Departments: Work closely with the admissions team, financial aid office, and academic departments to ensure a smooth admissions experience for all students. Assist with Application Review: Help review student applications and ensure that all necessary documentation is submitted and complete. Provide Customer Service: Offer exceptional service and be available to assist students with any challenges or concerns during the admissions process. Maintain Knowledge of Programs: Stay updated on program offerings, admission policies, and changes in education regulations to provide accurate and up-to-date information. Qualifications: Education: A bachelor’s degree in Education, Communications, Business, or a related field (preferred but not required). Experience: Previous experience in admissions, sales, customer service, or education counseling is a plus. Skills: Strong verbal and written communication skills. Ability to handle multiple tasks and prioritize effectively. Detail-oriented with the ability to manage student records accurately. Excellent interpersonal skills and ability to engage with prospective students. Comfortable working with student management software, CRM systems, and email tools. Strong problem-solving abilities and patience to assist students through the admissions process. Preferred Skills: Experience in online or higher education admissions. Knowledge of financial aid processes and available scholarship opportunities. Familiarity with online learning platforms and technologies. Previous sales or marketing experience can be beneficial, background in educational Institutions would be preferred. Work Environment: work from office Full-time & rotational shifts, depending on the institution's needs. Salary Range: Dependent on experience and the institution's location. This role is ideal for individuals who are passionate about education, have strong communication skills, and are motivated to assist students in achieving their academic goals in an online learning environment. Show more Show less