8846 Continuous Improvement Jobs - Page 31

Career Category Finance Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Amgen is seeking an Accounts Payable (AP) Senior Associate who will be part of Amgen s Global Procure to Pay (P2P) organization. This individual will be responsible for supporting the invoice exception process and will be critical to drive customer satisfaction across Amgen business units through optimum utilization of resources and continuous improvement. The role will be located in Hyderabad, India. Specific responsibilities include, but are not limited to the following: Serves as a Tier 2 escalation point for BPO resources. Responsible for the AP exception handling process and related customer support. Accountable for driving customer satisfaction through timely and accurate resolution of exceptions. Ability to work in a global matrix environment that is fast paced with shifting priorities. Ability to work proficiently in SAP and Excel. Work with team to continually update and improve the customer helpdesk and exception management playbooks in accordance with the other service owners and process owners. Support decisions related to customer helpdesk and AP exception escalations. Conduct regular assessments of helpdesk tickets and AP exceptions to derive root causes and propose solutions to continuously improve performance against SLAs. Ensure compliance to internal and external policies, regulations, and laws applicable to the function. Basic Qualifications Master s degree OR Bachelor s degree and 5 years of directly related experience OR Associate s degree and 7 years of directly related experience OR High school diploma / GED and 10 years of directly related experience Preferred Qualifications Degree in Finance, Accounting or closely related field 3+ years experience in Procure to Pay customer support / AP exception handling. Experience with ERP systems (SAP) Strong attention to detail, verbal communication, and interpersonal skills. Strong customer service focus while having a problem-solving attitude. Ability to multi-task and work within tight timelines. Take ownership of assigned activities. Be a team player. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

The Scaled Agile Coach is a strong technical role that works within teams across the organization to identify and develop process improvements and enablers that accelerates the Agile maturity and value delivery of Biotechnology Product and Platform teams. This role combines SAFe coaching with strong business analysis skills to drive adoption and implementation of Agile methodologies. The Coach is a member of the SAFe Enablement team that continuously improves standards, processes and automation enablers, drives a culture of continuous innovation across the enterprise, and enables effective Agile Release Trains, Solution Trains and Portfolio. Roles & Responsibilities: Support the SAFe Agile transformation efforts within the organization, including the adoption of SAFe Agile principles, practices, and mindset. Assess the current state of Agile maturity and develop a roadmap for improvement. Provide guidance and support to teams and leaders in transitioning to Agile methodologies. Advise SAFe events, including PI Planning, Scrum of Scrums, and Inspect & Adapt workshops. Mentor Agile teams to improve their performance, collaboration, and delivery capabilities. Provide coaching to Scrum Masters, RTEs, Product Owners, and team members to enhance their Agile skills. Collaborate with key partners to gather and analyze business needs and requirements. Identify process improvements and enablers to enhance team performance and efficiency. Conduct regular assessments of current processes and identify areas for improvement. Implement standard methodologies and tools to streamline workflows and enhance productivity. Monitor and measure the effectiveness of process changes and make necessary adjustments. Provide training and workshops on SAFe principles and practices to teams and key partners. Foster a culture of continuous improvement and learning within the organization. Work closely with cross-functional teams to ensure alignment and effective communication. Facilitate collaboration between business and technical teams to achieve common goals. Communicate progress, challenges, and successes to stakeholders at all levels. Identify and remove impediments that hinder Agile adoption and team productivity. Promote a culture of continuous improvement by encouraging teams to experiment, learn, and adapt their processes. Implement metrics and KPIs to track the effectiveness of Agile practices and make data-driven recommendations for improvement. Identifying Value Streams and the Agile Release Train. Creating the implementation plan. Coaching ART execution Build and nurture an internal Agile community of practice to share knowledge, experiences, and standard methodologies. Stay up to date with industry trends and emerging Agile practices and introduce innovative ideas to the organization. Leverage agile tools such as Jira / Jira Align, Smartsheet s and Confluence Train executives, managers, and leaders on the SAFe framework, socializing the new concepts and providing orientation and overview training. Win What we expect of you Basic Qualifications: Deep knowledge and expertise in SAFe. Combine technical knowledge of SAFe with a motivation to improve software, systems, and Agile business processes Proficiency in Jira, Confluence, and other agile tools SAFe training experience Preferred Qualifications: Workshop facilitation experience Experience with other agile methodologies (Scrum, Kanban) Familiarity with Lean principles and practices Advanced certifications in business analysis (CBAP, PMI-PBA) Education and Professional Certifications Master s degree and 4 to 6 years of experience with SAFe, software, systems, and Agile business processes OR Bachelor s degree and 6 to 8 years of experience with SAFe, software, systems, and Agile business processes OR Diploma and 10 to 12 years of experience with SAFe, software, systems, and Agile business processes OR SAFe for Teams certification or equivalent - mandatory Soft Skills: Excellent analytical and gap/fit assessment skills. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills. Thrive What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Summary As a key resource within the Audit Management Office (AMO), this role ensures effective coordination and management of audits and inspections involving Data, Digital & IT (DD&IT) systems and processes. This includes supporting GxP audits (e. g. , GMP, GCP) and regulatory inspections by authorities such as FDA, EMA, MHRA and Swissmedic. The associate acts as a liaison, ensuring that relevant DD&IT subject matter experts address audit queries and deliver required documentation in a timely and accurate manner. Additionally, the role involves monitoring audit findings, overseeing remediations, and driving continuous improvement in audit readiness. About the Role MAJOR ACCOUNTABILITIES Govern processes to effectively manage both internal and external audits across Data, Digital & IT (DD&IT), focusing on GxP (e. g. , GMP, GCP), quality, and regulatory-related audits, along with stakeholder management, remediation tracking, status reporting, and lessons-learned sharing. Act as the single point of contact (SPOC) for audit teams across DD&IT, coordinating audit and inspection activities, ensuring effective communication, and maintaining compliance throughout the process. Notify and mobilize relevant DD&IT stakeholders such as application managers, system owners, QA, Information Security & Compliance (ISC), and SOP process owners for audits and inspections, ensuring timely readiness. Coordinate globally with business teams to ensure audit support tickets are created, tracked, and resolved in alignment with Novartis policies and procedures. Conduct pre-audit meetings to clarify IT scope, agree on auditor pre-requests, align timelines, and ensure stakeholders understand expectations for audits and inspections. Provide advice and guidance to DD&IT teams on GxP and information systems compliance requirements to ensure alignment with regulatory standards such as FDA, EMA, MHRA and Swissmedic expectations. Track and proactively manage audit requests across different time zones, ensuring SMEs respond on time, identifying backups where needed, and escalating delays or deviations as appropriate. Guide DD&IT SMEs by clarifying audit process requirements and supporting them throughout the audit lifecycle, ensuring accurate delivery of requested information. Conduct training sessions on audit readiness, including proper inspection etiquette and effective collaboration during audits and inspections. Collaborate with internal teams to improve and standardize governance frameworks and processes, aiming to reduce audit findings and improve inspection readiness. Escalate compliance deviations and critical quality issues to senior management and coordinate resolution efforts, ensuring corrective and preventive actions (CAPAs) are implemented effectively. Manage relationships at a global level across divisions and functions, including ISC, e-Compliance, and DDIT teams, facilitating cross-functional alignment and collaboration on audit-related matters. Coordinate and participate in audit closing meetings, preparing summaries of findings, tracking observations, and supporting SMEs in addressing them. Partner with security, compliance, and quality experts to identify focus areas, evaluate industry trends, and recommend strategies to improve audit processes and outcomes. Monitor and report on audit findings, remediation actions, and related improvement activities, ensuring compliance, security, and quality gaps are addressed thoroughly. Drive and coordinate key Sarbanes-Oxley (SOX) activities in collaboration with application teams and external auditors, ensuring alignment to SOX IT controls and timely delivery of evidence while minimizing audit-related disruptions. Ensure adherence to security and compliance policies and procedures within the audit management governance framework, while aligning with internal and external quality standards. Minimum Requirements University degree or equivalent. Master s degree in IT, Quality Management, Business Administration, or related fields. Overall 8-10 years of work experience in quality management, audit, and compliance within IT, preferably in a global organization. Experience in the pharmaceutical industry or other regulated industries, with knowledge of GxP processes and compliance requirements. In-depth understanding of pharma business processes and their interrelationship with IT systems and regulatory frameworks. Proven track record of managing audits, regulatory inspections, and remediation efforts in pharma or other highly regulated environments. Experince with Computer System Validation (CSV), system testing, and adherence to lifecycle validation processes (e. g. , requirements gathering, system design, validation testing, implementation, and maintenance). Knowledge of ITIL processes and best practices. Demonstrated ability to work effectively in large, cross-functional, global organizations. Proficient in Excel, PowerPoint, and other productivity tools for reporting and presentation. Business-proficient in English (written and spoken). Strong communication skills with the ability to articulate expectations and audit requirements clearly to diverse teams and stakeholders. Ability to manage multiple priorities and time-sensitive processes efficiently. ITIL-certified professional. Strong knowledge of validation practices, including GxP, Sarbanes-Oxley (SOX), and pharmaceutical quality compliance standards. understanding of CSV lifecycle processes, including risk assessment, traceability matrix development, protocol execution, and impact analysis. Business knowledge or experience in IT s role supporting audit and compliance functions within regulated industries. Expertise in Computer System Validation (CSV) testing methodologies and frameworks. ? Our purpose is to reimagine medicine to improve and extend people s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www. novartis. com / about / strategy / people-and-culture Commitment to Diversity and Inclusion: Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork. novartis. com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Summary The Global Change Control Manager oversees the entire process of managing GxP-impacting changes within the global manufacturing network. This role is responsible for the change control process from initiation, through impact assessment, planning, execution tracking, documentation, CAPA effectiveness, continuous improvement in change governance, and metrics reporting. The manager works closely with cross-functional teams such as Regulatory, Quality, Operations, to support timely implementation, risk management, and ongoing improvement in change governance. The role also contributes to audits, inspections as well. About the Role Key Responsibilities: Good Understanding of Global Change control process and able to advice on Global and Local Change request strategy. Align between sites and Regulatory team regarding Change control plan, impact / implementation on sites. Prepare the change request plans and present them for endorsement at the Change review board (CRB) Open global change requests, assign impact assessment actions, and manage the lifecycle of Change Requests (CR). Track and report the implementation status of change requests with cross-functional teams. Manage and maintain change control documentation, including updates, version control, and compliance with cGMP and regulatory standards. Facilitate change control review meetings, capturing key information and translating it into actionable and clear documentation. Provide support during audits and inspections by ensuring accurate and readily available change control documentation. Collaborate with cross-functional teams (Quality, Operations, Engineering) for accurate documentation. Track and report metrics related to documentation timeliness, compliance, and quality. Comply with internal processes like KPI reporting, ticket management, and functional requirements. Contribute to process improvement initiatives by identifying and addressing gaps in change control documentation workflows. Support and contribute to quality management system (QMS) actions such as Change Controls, CAPA, effectiveness checks (EC), risk assessments, and OOXs management. Participate in periodic QMS reviews to identify and contribute to areas of improvement where applicable. Good Understanding of Process/Cleaning Validation and Technology transfer concepts and requirements including transfer protocols, validation protocols & reporting and comparability reports Collaborate with site teams for Transport Validation / Shipping verification activities including validation risk assessment, testing protocols and reports. Act as SPOC to drive key Global projects within the platform and collaborate with sites to ensure timely execution of tasks/ deliverables Desirable Requirements: Bachelors/Master degree in Pharmacy, Pharmaceutical Technology, Biotechnology, Chemistry, or equivalent science streams. Desirable MSc/MS. or equivalent experience. Good understanding of Radio Ligand Therapies (RLT) platform Minimum 10 years of experience in MS&T, Quality Assurance in Manufacturing of Biologics Drug substance and Drug Product. Hands on experience in 1-QEM tool. Strong understanding of Global change control processes, cGMP, and regulatory requirements Proven project management experience in a cross-functional environment (e. g. multi-site, technical development, other functions). PMP is added advantage. Expertise in document management system and writing technical reports Experience in Health authority audits and Self inspections. Good communication, presentation and Interpersonal skills. Proficiency in English (oral and written) is mandatory. Essential Requirements: Quality / Accuracy / Right First Time Quality System Management (Change Control, CAPA, Risk Assessment and EC) Support Accuracy and compliance of change control documentation Timeliness of documentation updates and approvals Stakeholder satisfaction with documentation quality and usability Adherence to regulatory requirements during audits and inspections Effectiveness of standardized documentation processes Skills: Change Control Process Effective communicator Strong cross functional collaboration Biologics Manufacturing Process Project Management Good Documentation Practice Effective stakeholder engagement Report writing Knowledge Of GMP (Good Manufacturing Practices) Deviation management Corrective and preventive action (CAPA) General HSE Knowledge Manufacturing (Production) Manufacturing Technologies. Process And Cleaning Validation Why Novartis: Commitment to Diversity and Inclusion: . Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Summary -To act as a trusted advisor offering in-country policy expertise and knowledge to support and educate leaders, managers and associates on all P&O topics on the moments that matter. -People Partners support all divisional customer groups in country enabling the delivery of lifecycle events, the employee value proposition, talent acquisition, talent management, learning, performance management, employee relations, rewards, pay and reporting. In addition, People Partners implement P&O change initiatives at a country level acting as detailed designers and agents of change by working with Business Partners. -The People Partner lead in small countries acts as a single point of contact within country to align on people partner related issues, above country topics and coordination of country team members. About the Role Major accountabilities: Partnering and coaching managers and associates on People related Processes and moments that matter. Drives P&O initiatives, supporting the overall P&O strategy -Activate business ownership and accountability of diversity, equity and inclusion initiatives -Advise on and handle diversity, equity and inclusion at all levels, e. g. , gender representation, LGBTI, pay equity -Champions culture and supports implementation of corporate initiatives (e. g. Evolve, Hybrid working) -Coaches and guides people managers on role evaluations in line with local governance. Communicate full spectrum of inclusion & Psychological Safety -Design new hire onboarding initiatives. Drive buy-in and utilization of data and analytics to identify risk and trends, and to apply these business insights to inform decisions and actions. Drive D&I efforts and align with global or local initiatives / implementation. Drives quality, effectiveness, efficiency and continuous improvement for P&O People Partnering and related processes. Embraces customer feedback to understand the customer journey with moments that matter and drives continuous improvement. Implement enhancements and modification as necessary to meet both the business and customer needs. Ensure compliance with local equity / Equal Employment Opportunity (EEO) regulations -First point of escalation for all leaders and managers on their day-to-day P&O topics, providing expert advice, guidance and support. Lead the delivery of in-country transformations, consult and negotiate with local works council / unions, provide advice and guidance for managers through the local process, oversee associate notice / handover meetings and overall restructuring lifecycle. Lead the execution of local implementation of large-scale organizational and day-to-day organizational structure changes, in line with country regulations / policies. Leads alignment and harmonization of local regulations with P&O Board; monitors compliance, risk management and review P&O controls (as part of the NFCM framework) working with People Partner team. Manage internal movement offers and mobility. Promotes the contribution of ideas and solutions to the P&O network (Country Business Partners, Global Business Partners and Country P&O Boards). Provide credible P&O People Partnering to people leaders, manager and associates offering advice and guidance on the moments that matter. Provides coaching and counselling to Country P&O Business Partners on local policies and processes. Seeks to establish strong relationships with cross-divisional P&O community members to understand needs and challenges and drive continuous improvement. Support and coach leaders, manager and associates on all P&O topics including promoting self-sufficiency in people processes. Support in country where there is no TAS presence. Key performance indicators: Demonstrate ability to leverage data and analytics for business insights to inform business decisions evidenced through positive client feedback. Demonstrate service delivery levels are within defined SLAs. Demonstrate simplification and optimization of local People Partner team processes (e. g. , time efficiencies, handoff reduction, quality improvement). Ensure compliance to global standards by meeting acceptable tolerances of risks / issues / audit findings. Lead and project manage the delivery of P&O initiatives against agreed timelines, scope and objectives (time, cost, quality). Monitor and ensure FTE cost control, operational costs, budgeting processes and SLAs are met and remain compliant. Minimum Requirements: Work Experience: Functional Breadth. Leading large and/or diverse multi-functional teams. Project Management. Operations Management and Execution. Representing the organization. Collaborating across boundaries. Skills: Business Acumen. Change Implementation. Coaching. Connecting The Dots. Data Analysis & Reporting. Empathy. Employee Lifecycle Management. Employee Relations & Engagement. Influencing. Matrix Collaboration. Operational Excellence. Performance Management. Project Management. Resilience. Stakeholder Management. Languages : English. Minimum Requirements: Experience: 7 to 12 years of work experience in a HR environment, preferably in the pharmaceutical industry. Experience supporting Sales and Marketing teams is a preference. MBA in HR or equivalent is a must (preferably full time) Strong stakeholder management, customer influence and influencing skills, capable to build relationships and work independently. Fluent in English. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Remote / Bangalore, India | Contract/Internship + AI Engineering Intern Apply Overview As an AI Engineering Intern at EdVanD, you will collaborate with a cross-functional team to design, implement, and optimize AI-powered features for our educational platform. You will work on building secure and scalable APIs using Django or FastAPI, integrating LLMs via prompt engineering, and deploying AI services on AWS. This role is ideal for individuals passionate about AI, education, and product innovation. Responsibilities Build and maintain scalable RESTful APIs using Django or FastAPI Integrate and optimize large language models (LLMs) for various learning tasks Develop prompt engineering pipelines for AI content generation and personalization Deploy and manage AI services and APIs on AWS (Lambda, EC2, S3, etc.) Collaborate with frontend and product teams to deliver intelligent user experiences Write clean, modular, and well-documented code Participate in model evaluation, performance tracking, and continuous improvement Requirements Strong foundation in Python and backend development frameworks (Django/FastAPI preferred) Familiarity with prompt engineering and LLM-based API integration (OpenAI, Anthropic, etc.) Basic understanding of cloud platforms (AWS preferred) and deployment pipelines Experience working with REST APIs and JSON Excellent problem-solving and communication skills Passion for education and emerging AI technologies Benefits Hands-on experience with production-grade generative AI systems Mentorship from experienced engineers and AI practitioners Monthly stipend and potential for full-time conversion Access to premium learning resources and GPU credits Opportunity to build real-world solutions that impact K-12 education at scale

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Summary: In this role, the MSS Supervisor will directly manage a team of Engineers who support a variety of Rockwell Automation hardware and software, and specifically Azure / AWS stack, IT/OT, Databases. In addition to supervisory duties, this role will coordinate with the necessary product related departments to schedule training, handle escalations, and prepare for new product releases. This role reports to the SENIOR SOLUTION ARCHITECT. Your Responsibilities Develop, create, and maintain a cross-functional team responsible for supporting assigned Rockwell products. Manage daily logistics for the team, including scheduling. Identify or lead, and support process changes to enhance the support experience for the customer and/or improve internal productivity for the business. Develop and motivate a team of Support engineers through performance coaching, career planning and professional development objectives. Foster a strong collaborative environment where all processes and procedures are followed. Directing and influencing others to respond and effectively communicate change initiatives to direct reports. Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied. Facilitate customer resolution for escalated calls by engaging with appropriate stakeholders, as necessary. Manage a team to attain business objectives and established KPIs. Ensure that the support staff exhibits the proper techniques and behavior to ensure the customer receives an outstanding support experience. Work with other supervisors and managers to ensure operational consistency and to meet overall business performance goals. Drive continuous improvement in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization. The Essentials You will have: Bachelors degree or equivalent degree/ managerial experience Minimum of 2 years of management experience. Legal authorization to work in the region as required. The Preferred you might also have: Possess an understanding of the services business in a high-tech environment. Embraces Rockwell culture of inclusion/diversity/engagement Excellent commercial, analytical and problem-solving skills, combined with the ability to provide quick resolution to problems. High level/basic knowledge/familiarity of Azure, AWS, IIOT and Infrastructure setup. Minimum 2-3 years experience in a related function is required, technical call center preferred. Self-initiative and commercial sensitivity. Responsiveness, customer-centric mindset, collaborative, technical engineering expertise. Ability to interpret information gathered by tools and act upon it. Demonstrate vision, creativity and willingness to travel as needed. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-FR1

Purpose As part of the Regional HR Operations Team, you will work in a cross-functional environment to enable reliable and scalable business centric solutions and services. Leveraging your strong technical knowledge and in-depth expertise , you will manage modifications to existing systems to support the business needs, ensuring effective change management and stakeholder engagement. You will also work closely with Global HR Digital team to deliver process improvements using automation and leveraging existing technology. Dimensions Business Impact : 33 countries in AMEA and JANZ People : Direct Reports: 0 / Indirect reports: 1 Geographic Scope: AMEA + JANZ Complexity: Medium complexity Project Portfolio Ownership: Facilitate preparation of project portfolio Perform impact analysis on processes, data & technology Support and delivery of project management Quality assurance through end-to-end perspective on solutions and projects Coordinate resolution of major Incidents Project Management & Stakeholder Engagement Lead end-to-end implementation of major projects Create and manage comprehensive project plans, including governance structures Facilitate discussions with country teams, vendors, vendor selection processes Oversee process and system setup and delivery Internal and external stakeholders Coordinate with multiple teams for process setup, system setup, system integrations, data Provide go/no-go decision advice for project milestones and launches Lead change management initiatives, including communication strategies and stakeholder engagement Business Case preparation scope, costing estimations, business value, required resources, data, etc. Manage project teams and handle escalations Plan and execute projects, including defining project scope and deliverables in collaboration with stakeholders. Develop and manage project schedules, budgets, and resources effectively. Coordinate and communicate with cross-functional teams to ensure project milestones are met. Identify and mitigate project risks and issues to ensure successful project delivery. Track project progress and report regularly to stakeholders, including status updates and performance metrics. Ensure project deliverables meet quality standards and client requirements. Lead and motivate project team members to achieve project objectives. Continuously improve project management processes and methodologies. Advice on compliance risks Project Portfolio Ownership: Facilitate preparation of project portfolio Perform impact analysis on processes, data & technology Support and delivery of project management Quality assurance through end-to-end perspective on solutions and projects Coordinate resolution of major Incidents Project Management & Stakeholder Engagement Lead end-to-end implementation of major projects Create and manage comprehensive project plans, including governance structures Facilitate discussions with country teams, vendors, vendor selection processes Oversee process and system setup and delivery Internal and external stakeholders Coordinate with multiple teams for process setup, system setup, system integrations, data Provide go/no-go decision advice for project milestones and launches Lead change management initiatives, including communication strategies and stakeholder engagement Business Case preparation scope, costing estimations, business value, required resources, data, etc. Manage project teams and handle escalations Plan and execute projects, including defining project scope and deliverables in collaboration with stakeholders. Develop and manage project schedules, budgets, and resources effectively. Coordinate and communicate with cross-functional teams to ensure project milestones are met. Identify and mitigate project risks and issues to ensure successful project delivery. Track project progress and report regularly to stakeholders, including status updates and performance metrics. Ensure project deliverables meet quality standards and client requirements. Lead and motivate project team members to achieve project objectives. Continuously improve project management processes and methodologies. Advice on compliance risks Solution Consultancy Support in defining the investment roadmap for a function or region Support in building a business case for new investments Share best practices & orchestrate continuous improvement Advice on compliance risks Advice and expertise on designing sustainable solutions Set up and guide UAT relating to Change or Project Delivery E2E Solution Delivery Work closely with Country HR and Vendors/HR Digital to streamline & stabilize the current process (Payroll & Workday) Administer Query resolution. Effectively manage stakeholders & Vendor. Monitor and ensure delivery of CRs/ incidents/ queries until their effective closure & go-live. Ensure updates of work instructions User Experience Design Focus on holistic user experience across technology and processes Start from user stories to collect requirements and work collaboratively with countries Support projects teams to bring in the Voice of Client Validate solutions against user experience principles Accountabilities Regional & local solutions across HR functions Accountable for regional portfolio Drives/supports regional deployment of global projects Manage the Change Requests

What you ll do: "At Eaton India Innovation Center, Center for Software Platforms and Products is currently seeking a Senior Engineering Manager to join our team! This position is based at our office in Magarpatta City, Pune. As the engineering manager responsible for software product development, you will provide leadership to global technology teams working on IoT and connected device solutions . You will contribute along with engineering leaders by setting priorities and goals, ensuring the achievement of deliverables and other milestones, collaborations with other teams, establishing a progressive work culture and improving standards in how we deliver to our customers. A successful candidate for this role will be Proven experience in engineering management. Strong technical background and understanding of product development and manufacturing processes. Excellent leadership, communication, and organizational skills. Ability to manage multiple projects and teams simultaneously." "Strategic Planning and Execution: Owns the complete responsibility of GEIS-SW and EMEA-Life Safety deliverables from teams in EIIC . End to End software development, test and delivery Approach and Strategy. Ensuring First Time Right Sprint deliverables from team by adopting the best development practices Oversee the development and delivery of critical projects from diverse portfolio. The manager plays a key role in forecasting future resource needs and aligning them with profit planning. Contribute to the overall product roadmap and technology roadmap to maximize business impact. Cross-Functional Collaboration: This role requires coordination with platform teams, product teams, NPI, NTI programs, and other global stakeholders to ensure seamless integration and delivery . Analyze delivery plans for schedule risks, develop, and communicate alternate solutions proactively. People Leadership: Building Capability of development and QA teams. Manages the hiring, upskilling, competency management of the team with the help of managers under this role Responsible for mentoring and developing talent, conducting performance reviews, and fostering a culture of accountability and innovation Process Ownership: Oversees the engagement operating model, including Agile process, delivery reporting, and cost/chargeback mechanisms . Continuously improve the development process, quality attainment, automation, DevOps,and AI enabled development tools used to deliver software with year over year improvements to productivity" Qualifications: Bachelors or Masters Degree in Computer Science/Electronics Engineering from an accredited institution required. "Proven 15+ total software industry experience, with focus towards iot based applications. Skills: Strong SW domain expertise and proven track record of Engineering management and talent development " " Proficiency in mobile app development (iOS and Android). Experience with cloud technologies (AWS, Azure, Google Cloud). Strong understanding of overall software development lifecycle (SDLC). Knowledge of modern software engineering practices and methodologies (Agile, DevOps). Familiarity with programming languages such as Java, Python, or C++. Experience with software architecture and design patterns. Ability to troubleshoot and resolve technical issues. Experience working with EMEA product lines. Experience working with Hazardous product lines is an added advantage Knowledge of hazardous materials and safety protocols. Expertise in continuous improvement methodologies (Lean, Six Sigma). Proven track record of driving innovation in engineering projects." " Innovation Leadership - Is good at bringing the creative ideas of others to market, has good judgment about which creative ideas and suggestions will work, Has a sense about managing the creative process Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, Probes all fruitful sources for answers, Can see hidden problems, Is excellent at honest analyses Look beyond the obvious and doesnt stop at the first answers Creativity - Comes up with a lot of new and unique ideas, easily makes connections among previously unrelated notions, tends to be seen as original and value-added in brainstorming settings Process Management Good at figuring out the processes necessary to get things done, knows how to organize people and activities, Knows what to measure and how to measure it, Can simplify complex processes, Gets more out of fewer resources Technical Learning - Picks up on technical things quickly, can learn new skills and knowledge, Is good at learning new industry, company, product, or technical knowledge like Internet technology, Does well in technical courses and seminars. Drive for results can be counted on to exceed goals successfully Motivating others creates a climate in which people want to do their best; empowers others; is someone people like working for and with. Decision quality makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment. Peer relationships can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups. Interpersonal savvy relates well to all kinds of people; builds appropriate rapport. Action oriented enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging. Intellectual horsepower is intelligent; deal with concepts and complexity comfortably; described as intellectually capable, and agile."

The mission of the Global Scaled Solutions (GSS) team is to transform Ubers best ideas into agile, global solutions. The team is spread out globally between the US (San Francisco, Sunnyvale, Boulder), India (Hyderabad, Bangalore), HongKong, Singapore, and Amsterdam. The Global Scaled Solutions (GSS) is focused on delivering a range of capabilities/objectives to multiple Tech and business teams while maximizing value for Uber through solutions that are: Automated & Innovative Industry Leading Cross-organizational & Integrated At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and lets move the world forward together. As a Program Manager with the AI and Data Solutions team, you will be responsible for running human in the loop (HITL) operations for ML/AI projects both internal to Uber and externally as part of Go external strategy. You will gather the requirements from stakeholders to convert it into a SOP (standard operating procedures), help hire the right talent and train the team to meet the quality and efficiency goals for the project. Run multiple pilots and help convert the pilots to scaled processes. What You Will Do ---- Build strong relationships with cross-functional team members and work collaboratively with key stakeholders to deliver on the following: Operational Efficiency Identify gaps and risks to the organization and operational efficiencies. Create programs, processes, and policies to drive improvements. Monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator, and creative problem solver. Implement continuous improvements to the organization and the program management process Execution Drive the execution of operational programs, projects, and initiatives. Handle issue escalations and proactively remove obstacles to drive momentum and progress Set and scale new pilot projects, write detailed SOPs for the vendor teams, identify process challenges along with tool improvements Financial and Headcount Management Ensure organizational spending aligns with budget and priorities Communication Lead the communications strategy for your programs. Ensure information flows clearly and efficiently to enable teams Build strong partnerships with Product, Engineering, and Data Science teams and represent GSS in cross-team meetings/reviews Insights Identify data based opportunities to improve process and customer experience What You Will Need ---- Experience managing programs in 2D and 3D LiDAR annotations, object detection, semantic segmentation, polyline, and polygon annotation Ideate and drive programs aimed at driving efficiencies for GSS Facilitate and drive high-impact initiatives to improve process quality and the customer experience Collaborate with key stakeholders for scoping and prioritizing project activities based on the business impact and team OKRs Turn analyzed data into actionable deliverables for the product, support, and operational improvements Work with vendor teams to execute ideas and deliver continuous improvement of programs Interface with tech leads and engineers to estimate efforts, define milestones, track progress, resolve dependencies, evaluate risks and communicate status to project stakeholders Ability to work with engineer/product/ internal teams to deliver tool/tech solutions that will drive long term improvements in operational efficiency Communicate plans, insights, data, and results to project stakeholders Share frameworks, tools, best practices that improve the delivery of projects with focus on reusability and standardization Design experiments and interpret the results to draw detailed and actionable conclusions Present findings to senior management to guide business decisions Track, analyze, and report data patterns and trends associated with the programs you own Preferred Qualifications ---- Worked at a high-paced, fast-growing tech startup, large tech company, or has a consulting background Analytics background. You have collected, structured and analyzed data to drive key insights *Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.

What you ll do: "Eaton is a diversified power management company providing energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power. The company is a global technology leader in aerospace fuel, hydraulic, electric and actuation systems for commercial and military use; and truck and automotive drivetrain and powertrain systems for performance, fuel economy and safety; electrical products, systems and services for power quality, distribution, control, and transmission. Eaton India Innovation Center (EIIC) has an opening for a Senior Engineer : Digital Engineering - Engineering Functional Excellence, Digital Engineering. This position will be based in Pune, India. EIIC functional excellence organization is aligned to CTO s strategy to drive One Eaton Engineering Functional Excellence . Charter of this organization is to simplify & create better work experiences for our Engineers by transforming existing engineering work processes. EIIC functional excellence organization will work with global Engineering Functional Excellence leaders in CTO s office, Electrical and Industrial Sector businesses." " Managing the Lifecycle execution of the New Products/Process projects for Digital Engineering Portfolio. Responsibility, Authority and Accountability (RAA) for every project scope delivery and successful execution within technical, schedule, cost and quality commitments. Executes IPT leadership across the Project(s). Seeks team input to promote rapid resolution to issues. Provides feedback on key indicators. Establishes objectives and goals and provides direction to the project teams in areas Tool Consolidation and Management : Consolidate various tools and software into a unified system. Ensure seamless integration of tools to enhance workflow efficiency. Maintain and update the consolidated toolset regularly. Manages effective customer communications. Improve organization responsiveness to customer requirements. Communication & manage customer expectations and contractual commitments internal to the business. Ensures standard program management processes are utilized and adequate support to the project team by coordinating PM reviews, preparing & publishing PM metrics and reports. Apply portfolio, program, and project management methodologies and processes. Ensure adherence to industry standards and best practices. Provides monthly project updates (Project Status Report Green/Yellow/Red) of the current situation relating to milestones and problem/high risk areas (e.g., technical, cost, and schedule). Provides updates to the business units as well as divisional, and group levels. Plays a key role in developing business proposals and executing the overall program plan. Works closely with cross functional teams to ensure timely deliverables on project related issues.Technical Expertise and Support : Offer technical support and troubleshooting for the consolidated tools. Train team members on the effective use of the integrated toolset. Stay updated with the latest technological advancements and implement them as needed. Leads the creation of the integrated project plans & schedules, project budget in partnership with the team and the organization. Collect, forecast and manage cost and report on project budget / schedule. Collaborate with multiple sites and customers globally to ensure smooth operations. Foster a culture of continuous improvement and innovation. Controls efforts and expenditures within limitations of project budget responsibilities. Financial Management :Manage financial aspects of projects, including Profit & Loss, ATD, EAC, Gross Margin, NPV, and IRR. Ensure projects are delivered within budget and meet financial targets. Lead change initiatives and drive improvements across enterprise aligned with Digital Engineering Strategy." Qualifications: Graduate/ Post Graduate bachelor s in Mechanical/Electronics Engineering Overall 6-8 years of experience, Min 1 years of Program Management and New Product Introduction. Skills: "Project Management Institute (PMI) accreditation (PMP) will be an added advantage Know How of Engineering Tool (Softwares), IT Infrastructure development. " Drive for Results, Communication skills, Conflict Management, Passionate

Are you ready to make an impact at DTCC Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional developmentAt DTCC, we are at the forefront of innovation in the financial markets. Were committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The impact you will have in this role: The IT FinSight Delivery department supports the development and testing needs of multiple DTCC core business units, including Financial Risk Management. This role is crucial in overseeing and guiding the management of financial portfolios. This involves the Scrum framework for software development within an Agile environment. The Lead Project Manager ensures that the team adheres to financial standard methodologies and principles, fostering a collaborative and efficient environment for delivering high-quality financial analysis. In addition, the Lead Project Manager will focus on efficiency, collaboration, and continuous improvement, empowering the team to achieve success. Your Primary Responsibilities: Oversee portfolio financials, including budgeting, forecasting, and performance analysis to ensure fiscal health Align portfolio investments with strategic business objectives through close collaboration with stakeholders Identify, assess, and mitigate financial risks across the portfolio Prepare and deliver financial reports and insights to senior leadership and key partners Drive continuous improvement by developing and refining portfolio governance processes Foster strong cross-functional relationships with business managers, product teams, and finance to ensure transparency and alignment Leverage tools such as Alteryx, Tableau, and Excel to analyze data, generate reports, and support strategic decision-making Ensure adherence to financial regulations and internal compliance standards Qualifications: Minimum 6 years of related experience Bachelors degree (preferred) or equivalent experience Talents Needed for Success: Strong financial competence with expertise in budgeting, forecasting, and financial analysis Excellent communication skills with the ability to convey complex financial data clearly to diverse audiences Proven stakeholder management capabilities with a focus on collaboration and expectation setting Strong problem-solving skills and the ability to resolve financial challenges effectively Proficiency in financial modeling and data analysis tools, including Excel, and Power BI Solid understanding of portfolio management and governance frameworks Relevant experience in portfolio management, project management, or financial operations Actual salary is determined based on the role, location, individual experience, skills, and other considerations. Please contact us to request accommodation.

Jul 21, 2025 Location: Pune Designation: Deputy Manager Entity: Deloitte Touche Tohmatsu India LLP Your potential, unleashed. India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks Your work profile As Consultant in our Cyber Team you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - Key Responsibilities: Develop, implement, and manage a comprehensive risk management program to identify, assess, and mitigate cybersecurity risks across IT systems and processes. Continuously monitor the risk landscape, ensuring effective implementation and maintenance of mitigation strategies, while reporting on compliance with relevant laws, regulations, and industry standards. Lead audits and assessments to verify cybersecurity compliance, providing remediation guidance for identified gaps, and staying up to date with regulatory changes. Implement and maintain cybersecurity controls and frameworks, including NIST CSF, NIST 800-53, ISO/IEC 27001, and IT General Controls (ITGCs), ensuring alignment with industry standards and organizational needs. Manage the organization s ISO/IEC 27001 certification process, including the development and maintenance of an Information Security Management System (ISMS), conducting internal audits, gap analyses, and preparing for external audits. Develop and manage a third-party risk management program, including due diligence, risk assessments, and collaboration with other departments to ensure vendors meet cybersecurity requirements and contracts include appropriate clauses. Design, document, and regularly update a cybersecurity control framework that complies with relevant industry standards and regulatory requirements (e.g., NIST, ISO/IEC 27001, CIS, PCI DSS, RBI, SEBI, IRDA, DPDPA, GDPR, DORA). Conduct workshops with senior stakeholders to appraise them of cybersecurity frameworks and control requirements, ensuring continuous improvement of the organization s cybersecurity posture. Desired qualifications Bachelor s degree in information technology, Computer Science, or a related field (or equivalent experience). 1-8 years of experience in information security, cyber security compliance, risk assessment or a similar role Good understanding of IT control frameworks (PCI DSS, NIST, COBIT, ITIL, CSF, ISO 27001, ITIL, COSO etc.) Good understanding and Indian and global cyber security regulations Strong analytical and problem-solving skills. Excellent communication and documentation skills. Ability to work independently and as part of a team. Experience with risk management, compliance, and audit processes.

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. .

About the Role At Uber, were revolutionizing how the world moves. Our Platform Infrastructure organization is the foundational backbone, powering critical use cases across Product, Engineering, Data Science, and Operations groups spanning Rides, Eats, Delivery, Safety, Maps, and many other areas. The Platform Infrastructure team is at the heart of this, supporting critical foundational, storage, search, and batch infrastructure both on-premise and in the cloud. With daily volumes experiencing exponential growth, our infrastructure platform is paramount to enabling Ubers global business. To power these diverse and critical use cases at an unparalleled scale, Ubers platform is engineered to be one of the most sophisticated in the world. We are seeking an exceptional and highly experienced Senior Manager, Technical Program Management (TPM) to provide strategic leadership and hands-on execution for large, complex, cross-team engineering initiatives within our Platform Infrastructure Engineering teams. What You Will Do In this pivotal role, you will drive structure, foster seamless cross-team collaboration, and enable the modernization of critical infrastructure platforms. Your leadership will directly enhance efficiency, improve reliability, and accelerate new product development efforts across Uber. Youll be expected to navigate fluidly between high-level strategic vision and detailed execution, contributing at an individual level where needed, and significantly elevating the TPM skillset across a diverse range of levels and domains within the organization. As a Senior Manager, TPM, you will be instrumental in: Strategic Program Leadership: Lead the end-to-end management of highly complex, multi-functional technical programs from concept to delivery. Partner closely with engineering leadership and product teams to define ambitious goals, estimate work efforts, establish clear milestones, and manage resource allocation effectively. Contribute significantly to the multi-functional strategic planning and business planning process, leading discussions to develop concepts for strategic initiatives and translating them into detailed program/project plans. Execution & Delivery Excellence: Oversee all aspects of project progress, proactively identifying and resolving dependencies, evaluating technical risks, and communicating status with precision to upper management and project teams. Proactively identify and remove obstacles, ensuring momentum, progress, and impactful results. Collaboration & Communication: Act as a critical bridge and connector across the company, clarifying priorities and fostering highly effective collaboration among diverse engineering teams. Identify communication gaps, manage issues, address team concerns, and provide robust support to teams balancing competing priorities. Team Development & Mentorship: Coach and mentor a team of TPMs, guiding them to achieve and exceed expectations, develop broad domain and technical knowledge, and foster a culture of continuous improvement. Actively contribute to raising the overall TPM skill set and maturity across various levels and domains within the engineering organization. Process Improvement & Best Practices: Drive continuous improvements to the engineering organizations processes and the overall program management framework. Share program/project process frameworks, tools, and standard methodologies that can be adopted and scaled throughout the organization. Basic Qualifications Experience: 10+ years of progressive experience in technical program management and/or software development leadership. Leadership: Proven track record of successfully building, leading, and/or managing a team of highly technical TPMs. Technical Acumen: Demonstrated technical proficiency with a strong ability to understand complex technical architectures, identify challenges and risks, and propose viable alternatives. Domain Expertise: Strong experience in one or more large-scale distributed systems and/or Core Infrastructure systems, such as: Online storage and database systems (SQL and No-SQL) Search systems Data Lake ecosystems (e.g., large-scale Data Analytics using object storage, YARN/Kubernetes, Spark, Presto, etc.) Foundational control planes like Kubernetes Core Infrastructure systems such as software networking Education: Bachelors degree in Computer Science, Engineering, or a related technical field. Preferred Qualifications Hands-on Development: Prior experience as a software developer, including writing, testing, and deploying code. This experience will provide a deeper understanding of the engineering lifecycle and challenges. Advanced Degree: Masters degree or Ph.D. in a technical field. Why Join Us This is an unparalleled opportunity to lead high-impact, company-wide initiatives and continuously improve processes that directly increase the efficiency and effectiveness of Ubers product and engineering organizations. You will be at the forefront of scaling one of the worlds most complex and critical infrastructure platforms. *Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. .

Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. .

Job Description: Job Title - EMG QA Analyst, Associate Location - Mumbai, India Role Description As part of a global Financial Crime Risk & Compliance Quality Assurance (QA) team, you ll provide important insight into the operating effectiveness and control design adequacy of the External Monitoring Group (EMG), an independent business-aligned control function performing client trading surveillance across the Bank. Quality Assurance will review investigations & quality checks undertaken by EMG related to Account Activity Review (AAR) attestations, Expected Nature and Purpose of Relationship (ENPR) submissions performed by the Accountable Client Owners, as well as Trade Behaviour Monitoring Alerts (anomaly detection). The risk types related to the various areas the team assures spans Know Your Client and Anti-Money Laundering risk types. In this role, you will leverage a strong investigative skill-set, a quality assurance and continuous improvement mentality and investment banking product knowledge to reach conclusions about potential financial crime risk, and the adequacy of investigation conclusions. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Operate as EMG Quality Assurance SME within the global QA function Review Transaction Monitoring alerts on a sample basis by applying the QA methodology to deliver an objective review of alert investigation conducted by EMG Ops Analyst Perform accurate and consistent QA checks on alerts across multiple locations, business areas and control types Identify risks within the alert investigation and confirm issues have been remediated and/or appropriately escalated through the escalation process Partner with EMG ops teams to improve alert investigation standards Support and contribute towards a continuous improvement program of work borne out of a QA testing results, asses root causes and thematic issues proposing steps to be taken to eliminate fails, evidencing improvements Sustain to a culture of teamwork and collective achievement of departmental goals and objectives across QA & EMG teams Contribute to forward looking strategy for QA including, AI, machine learning & process re-engineering Your skills and experience A minimum 8 years of experience in financial crime investigations, AML (Anti-Money Laundering), Transaction Monitoring, overseeing suspicious activity, having Investment Banking and/or Corporate Banking product knowledge. Hands-on experience in working in a core RTB environment handling high volumes and meeting aggressive deadlines. Strong collaboration skills, attention to details and pro-active ability to work on change programs (providing requirements, testing, being agile etc.). Strong risk management capabilities and excellent understanding of the controls relating to the complete trade life cycle. An ability to work independently to solve business problems, an inquisitive nature, a willingness to ask questions and challenge, ability to work in fast-paced environment. Collaborate with different teams and guide and mentor more junior team members. Excellent communication skills in English and German language with good proficiency with tools like MS Excel, MS Power Point How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs https: / / www.db.com / company / company.htm

Job Description: Job Title: CSO - Environmental and Social Due Diligence & Sustainable Finance Manager Location: Mumbai, India Corporate Title: AS Role Description The Chief Sustainability Office is responsible for developing Deutsche Bank s sustainability strategy and driving its implementation across all business divisions, infrastructure functions, and regions. Its core responsibilities include defining the strategic framework, coordinating the Bank s sustainable finance activities, setting ESG standards, and overseeing regulatory and disclosure obligations. It comprises four teams: Strategy & Regional Governance , Execution, Data & Regulatory , Group Sustainability , and ESG Transparency . Strategy & Regional Governance develops and coordinates the Group s sustainability strategy and governance. It supports the business divisions and cross-divisional business opportunities and coordinates the planning of the Bank s Sustainable Finance targets. Execution, Data & Regulatory is responsible for implementing the Bank s strategic sustainability objectives through the Sustainability Key Deliverable (KD) and also covers centrally managed non-KD implementation projects with an ESG nexus. In addition, it identifies and assesses ESG-related regulations, supports business divisions and functions in their implementation, collaborates with external stakeholders on regulatory ESG matters, and integrates technology, data, and innovation into sustainability-related data. Group Sustainability is tasked with establishing bank-wide standards and processes for environmental and social sustainability, including human rights. It controls and oversees the adherence to these standards, including enhanced environmental and social due diligence (ES), and oversees the classification of sustainable finance. ESG Transparency plays a key role in enhancing transparency regarding the Bank s sustainability agenda and performance, as well as in fostering dialogue with key stakeholder groups. It develops and implements Deutsche Bank s approach to assessing the materiality of sustainability topics and coordinates key ESG rating requests. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities As an Environmental and Social Due Diligence & Sustainable Finance Manager, you will be part of the Group Sustainabilit team within Deutsche Bank s Chief Sustainability Office. In this role, you will be responsible for applying and further developing the group-wide frameworks for managing environmental and social (ES) risks in the bank s core business, as well as for classifying transactions under Sustainable Finance (SF) criteria. Supporting environmental and social due diligence for new clients and transactions, as well as contributing to the classification of deals under the Sustainable Finance framework. Contributing to the development, implementation, and continuous improvement of related guidelines, processes, training programs, and control mechanisms. Preparing presentations, reports, and analyses on ES and SF topics for internal and external stakeholders. Raising awareness of environmental and social issues and associated risks, and delivering training sessions globally and within your region. You will support the engagement process with NGOs and rating agencies on environmental and social topics in India. Your skills and experience Minimum of 3 years of experience in a financial institution, investment bank, consultancy, or professional services firm, advising on sustainable practices, environmental, social, and governance (ESG) issues, and related regulations. At least 2 years of proven experience specifically in Environmental and Social (ES) and/or Sustainable Finance (SF), ideally with a focus on valuation or transaction analysis involving environmental and social considerations, aligned with internationally recognized standards (e.g., Equator Principles, IFC Performance Standards). Solid knowledge of current ESG regulations and guidelines, including Sustainable Finance frameworks. Minimum educational qualification: Bachelor s degree in Business Administration, Political Science, Natural Sciences, or a comparable field. Highly self-motivated and detail-oriented, with a strong sense of initiative and urgency, and the ability to manage multiple competing deadlines effectively. Comfortable working in an international role and dynamic, fast-paced environment, with a pragmatic, proactive, and solution-oriented mindset. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Job Description: Job Title: Content Manager, Advisory Solutions, Assistant Vice President Location: Mumbai, India Role Description We are looking for a proactive and detail-oriented Content Manager to join the Advisory Solutions team. This role is critical in managing the creation, coordination, and delivery of high-quality, compliant marketing and communication materials that support global advisory initiatives. The ideal candidate will bring strong project management skills, content creation expertise, and the ability to collaborate across global teams and functions. About Deutsche Bank: What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Create new content with clear messaging for various communication channels (e.g., emails, intranet pages, and pitchbooks), leveraging existing materials and aligning with business objectives. Format and design marketing collateral such as pitchbooks, flyers, banners, and client-facing emails, ensuring consistency with brand guidelines. Update marketing materials with recurring content elements such as performance data, disclaimers, and other required information, ensuring consistency and accuracy, and manage their publication on internal content platforms. Coordinate compliance reviews and facilitate content approvals, conducting quality checks (e.g., 4-eye reviews, gatekeeper checks) to ensure accuracy and alignment with branding and regulatory standards. Collaborate with external design agencies to finalize visual assets in line with brand guidelines. Manage translations including version controls and coordinate reviews to ensure accurate multilingual content delivery. Contribute to the documentation and continuous improvement of content management processes and best practices. Your skills and experience Post graduate degree in Business Management, Marketing, Finance, or a related field. Experience in content management, marketing, or investment communications preferably in finance industry. Strong attention to detail with excellent communication, organizational, and project management skills. Proficiency in Microsoft Office (especially PowerPoint and Word) and content management systems. Familiarity with financial products (e.g., funds, alternatives) is a plus. Ability to work independently and collaboratively in a fast-paced, global environment. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs https: / / www.db.com / company / company.htm

Job Description: Job Title: Conduct, Business Risk Controls, AVP Location: Mumbai, India Role Description The Conduct, Business Risk and Controls office is a small but high impact team within the CB IB Non-Financial Risk office, tasked to deliver a best-in-class controls and culture across Corporate Bank (CB), Investment Bank (IB) and Corporate Bank and Investment Bank Operations Controls (CB IB Ops). We work in partnership with our leadership, business aligned control teams (i.e. within CB, IB and CB IB Ops) and our partners in Infrastructure. You will play a key role in supporting strategy execution, taking the lead in assigned projects and stakeholder management, particularly around the design and execution of strategic objectives relating to the CB IB Non-Financial Risk profile. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Analyse and interpret changes in the CB, IB and DB IB Ops non-financial risk profile Oversee the effective operation of breach management alerts, where the residual non financial risk exceeds defined tolerances, and review remediation commentary explains provided by the respective 1st line owners Support the rollout of new non-financial risk activities across CB IB, via coordination with stakeholders, to ensure that control enhancements or residual risk mitigation activities are defined, agreed and implemented on a front to back basis Contribute to the design and build of non-financial risk reporting with a continuous improvement mind-set Identify dependencies within the risk profile (e.g. where the risk appetite remediation ownershpip sits in other divisions) and underpin effective communication and sharing of information across the Bank Build and maintain effective working relationships with stakeholders across the 1st line of defense (Business) and 2nd line of defense (Infrastructure) and foster a collaborative approach Prepare regular updates / presentations for key governance fora (including Divisional Executive Committees, Supervisory Board, IB CB Controls Leadership Forum, etc) and dashboards for key stakeholders (e.g. MB-level, Non-Financial Risk Committees) Execute ad-hoc tasks and activities as and when deep-dives are required on specific topics for internal and external stakeholders Facilitate a home of best fit mindset with the utilisation of the India CBRC to progress with established activities once embedded into the business as usual operating model Your skills and experience Proven experience in risks and controls at a global bank with well-developed knowledge of front to back risk and control in Corporate and Investment Banking A knowledge of non-financial risk frameworks Attention to detail with problem-solving skills (structured, analytical, articulate) Demonstrable track record in identifying opportunities for innovation Excellent knowledge and experience with Microsoft products (e.g. Excel, Word, PowerPoint) Excellent verbal and written communication skills in English Educated to Bachelor s degree level or equivalent qualification/relevant work experience How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Job Description: Job Title: Client Service Officer Location: Mumbai, India Corporate Title: Associate Role Description RTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients for Security Services (SES) business. The scope of the role will to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration across EMEA region What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions. Support with account opening/maintenance/closure for various regions in EMEA. Ensure smooth Onboarding/Offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service level agreement preparation and reviews with clients. Participate in Client Call s with sales Team. Escalation management with Network Teams of Client. Manage and participate in Due Diligence visits or calls across EMEA regions. Identification of the need for client visits, their initiation and where necessary, participation. Client Complaints handling and resolution. Knowledge of Invoice and Fee Proposal preparation for clients. Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in Technology projects for SES Business. Review manage Client documentation. Work closely with client management team to ensure client delight. Contributes to Continuous Improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must. (C1). Have a minimum of 5 to 8 years client services / client facing experience overall and at least a year in the Securities Services business covering Custody Clearing, Fund Services. Possess excellent communication skills, inter-personal skills and be a strong team player. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions. Knowledge of markets and settlement practices across European markets. Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt reaction to client and Network escalations. Verbal and written fluency in English/German and possibly other languages. Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints. Adherence to the internal control, reporting and compliance guidelines. Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments. Realistic priority-setting under consideration of the total scope of tasks set. Efficient, structured, independent, and autonomous working. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Job Description: Job Title: Client Service Manager , AS Location: Mumbai, India Role Description About Deutsche Bank Positive Impact. It s what drives us. More than a claim, this describes the way we do business. Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society. We re committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you ll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we re driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel. Corporate Bank At the heart of Deutsche Bank s client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide support to Corporate clients on all day-to-day, service related queries applying the highest standards. This will cover CMS products like local cross border payments, payment investigations, sanctions case handling, fund release, static updations, account confirmations, tax payments, proof of payments, GIRO/MEPS payments, BACS recall of funds, FX transactions, statements/advices, Standing order/Direct Debits CHAPS/Faster payments, billing, Cash pooling, Cheque book/Payin slip requests, etc. Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve road blocks that hinder closure of deals with thorough understanding of policies and compliance guidelines Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for all clients Manage client queries for countries centrally supported from India Coordinates and aligns closely with offshore teams Provides support for self-service apps for Corporate clients, where possible Work closely with onshore teams on E2E procedures and processes. Escalates issues to onshore teams in timely manner to manage client expectation relationship Prepares and provides MIS reports where required Contributes to Continuous Improvement activities leading to operational efficiencies. Initiate and works with relevant teams on any projects that will lead to efficiencies in processes and reduction of queries Manage administrative tasks for the team Take on responsibilities as the dedicated Service Manager for clients Manage queries on settlement of trades - Cash, trade and Commodities, follow-up for settlement instructions, documents, status of payment, follow-up with clients for underlying documents Engage with stakeholders for Compliance and Audit requirements Conduct dipstick surveys, VOCs, Service Reviews and work towards closure of issues/complaints Your skills and experience Graduate/Post graduate with 6-12 years in servicing corporate clients or in a financial institution in a client facing role. Basic analytical skills, ability to exercise flexibility with regards to production problem solving Excellent communication skills, fluent in English and preferably local language Excellent team worker, able to work in virtual global teams and a matrix organization Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offering Driven and motivated to work under tight timelines Extremely diligent and hardworking to efficiently manage deadlines Open minded, able to share information, transfer knowledge and expertise to team members Strong team spirit with ability to inspire and influence team members to achieve the teams goals, besides achieving own objective Experience in electronic banking support is an advantage Excellent skills in using MS Office - Power point and Excel How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Job Description: Job Title: Client Service Officer Location: Mumbai, India Corporate Title: AVP Role Description RTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients for Security Services (SES) business. The scope of the role will to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration across EMEA region What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions. Support with account opening/maintenance/closure for various regions in EMEA. Ensure smooth Onboarding/Offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service level agreement preparation and reviews with clients. Participate in Client Call s with sales Team. Escalation management with Network Teams of Client. Manage and participate in Due Diligence visits or calls across EMEA regions. Identification of the need for client visits, their initiation and where necessary, participation. Client Complaints handling and resolution. Knowledge of Invoice and Fee Proposal preparation for clients. Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in Technology projects for SES Business. Review manage Client documentation. Work closely with client management team to ensure client delight. Contributes to Continuous Improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must. (C1). Have a minimum of 5 to 8 years client services / client facing experience overall and at least a year in the Securities Services business covering Custody Clearing, Fund Services. Possess excellent communication skills, inter-personal skills and be a strong team player. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions. Knowledge of markets and settlement practices across European markets. Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt reaction to client and Network escalations. Verbal and written fluency in English/German and possibly other languages. Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints. Adherence to the internal control, reporting and compliance guidelines. Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments. Realistic priority-setting under consideration of the total scope of tasks set. Efficient, structured, independent, and autonomous working. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Job Description: Job Title: Client Service Analyst Location: Mumbai, India Role Description Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provides support to clients on all day-to-day, service/ transactional related queries applying the highest standards primarily for Securities Services FPI /FDI clients who invest into the India market. Closely work with Market entry team for guiding and on-boarding clients / work on guiding market entry norms. Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank/ Securities Services and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines. Liaises with overseas teams /clients to ensure globally / regionally consistent high standards in service solutions for clients Coordinates and aligns closely with onshore Implementation Team. Provides technical support for electronic banking platforms and self-service apps. Escalates issues to onshore teams in timely manner to manage client expectation relationship. Escalates issues with respective L2 / L3 support teams if needed. Work closely with onshore teams on E2E procedures and processes. Prepares and provides MIS reports, internally / externally. Contributes to Continuous Improvement activities leading to operational efficiencies Your skills and experience Have a minimum of 5 to 6 years client services / client facing experience overall and at least an year in the Securities Services business covering Custody Clearing, Fund Services Possess excellent communication skills, inter-personal skills and be a strong team player Be able to handle/address day to day client requirement/queries and liaise with both clients and internal stakeholders related to but not limited to clients transactions inquiries, Trade settlements, Cash settlements, FX, Corporate actions, KYC requirements etc. Be pro-active and able to resolve and respond to clients requests and issues within the agreed turnaround times. Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention. Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management when required. Be a strong and committed team player. Be well-versed with MS-Office applications. Project Management experience will be an added advantage. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs