Contact Support Specialist

The Offer

Work in a company with a solid track record of performance

Work alongside & learn from best in class talent

Flexible working options

The Job

• Serve as the first point of contact for clients via phone, email, and chat.
• Provide timely and accurate information to customer queries.
• Troubleshoot and resolve technical or service-related issues efficiently.
• Document and track customer interactions, feedback, and resolutions in the system.
• Coordinate with internal teams to resolve customer issues and improve service processes.
• Proactively follow up with customers to ensure satisfaction and issue resolution.
• Maintain an in-depth knowledge of company products, services, and policies.

https://mmnovatech.com/careers/

Ideal Candidate

• Proven experience in customer support or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in CRM software and basic IT tools.
• Ability to handle high-pressure situations with professionalism.
• A customer-first attitude with a commitment to providing exceptional service.