482 Complaint Handling Jobs - Page 16

Manage customer interactions for Australian clients Resolve queries and provide accurate information Meet daily/weekly performance targets and quality standards. Collaborate with team members to ensure high customer satisfaction. Perks and benefits EPF, Medical Insurance, Incentives

Role: Customer/Quality Care Manager Automobile Industry A Customer Care Manager in the automobile industry is responsible for ensuring excellent customer service across all touchpoints, handling customer queries and complaints, enhancing customer satisfaction, and maintaining long-term client relationships. Key Responsibilities: 1. Customer Relationship Management Build and maintain strong relationships with customers. Act as a point of contact between the company and customers. Ensure timely resolution of customer complaints and concerns. 2. Service Quality Monitoring Oversee the customer service team and ensure high standards of service. Monitor customer feedback and implement improvement strategies. Conduct surveys and collect feedback to measure customer satisfaction. 3. Handling Complaints and Escalations Address and resolve customer complaints promptly and professionally. Investigate recurring issues and coordinate with other departments for resolution. 4. Process Improvement Analyze service processes and suggest improvements. Implement standard operating procedures (SOPs) to streamline service operations. 5. Team Management Train, guide, and supervise customer service executives. Set team goals and monitor performance metrics. Motivate staff to provide excellent customer service. 6. Coordination with Departments Collaborate with sales, service, and technical departments to resolve customer issues. Ensure smooth communication across departments to provide a seamless customer experience. 7. Customer Retention and Loyalty Implement loyalty programs and customer retention strategies. Identify high-value customers and provide personalized services. 8. Reporting and Documentation Maintain records of customer interactions and service activities. Prepare and present reports on service performance and customer satisfaction. Required Skills: Excellent communication and interpersonal skills Problem-solving and conflict resolution Leadership and team management Knowledge of automobile products and services Customer-focused mindset CRM software proficiency

Roles and Responsibilities Handle guest queries and complaints in a professional manner, resolving issues promptly. Develop strong relationships with clients through excellent customer service skills. Ensure client satisfaction by providing timely solutions to their needs.

Interested candidates can share their CV to Saumya Chaudhary on 9289546161 or can mail on saumyachaudhary@policybazaar.com Job Location - Gurgaon, Haryana Salary - 2.5LPA to 4LPA Interview Mode - Face2Face What would be the roles and responsibilities Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guidelines Keeping a Record of the Customers Giving the right pitch to the potential customers, so they end up buying the product or availing the services. Keeping a proper record of the customers. Maintaining and updating the information of the customers regularly. Providing the best possible solution to the queries of the customers. Making products and services reports by collecting and analysing the information provided by the customers. Languages Needed: Telugu, Marathi, Kannada, Bengali, Odia, Gujarati, Hindi, English Desired Skills and Experience Fresher or Experience Ability to communicate effectively Hindi & English language. Basic computer skills.

Job Responsibilities 1)Good Knowledge in MS Office (MS Excel, MS Word) 2)Verbal communication skills with fluency in Hindi as well as English. 3)Handling face to face customers. 4)Understanding the query of customers and providing solutions accordingly 5)Team Player / Ability to work under pressure / Over manage the Work volume. Interested candidates can share your resume on neelam.singh@aubank.in Eligibility Criteria: 6 Months -2 years of experience in Banking and Finance Industry. Qualification: Any Graduate Vertical: Customer Experience

Role & responsibilities This is a critical profile where candidate would be responsible for managing & resolving the complaints E2E for UK customers They would be dealing with both Standard & high priority complaints, also required to perform multiple tasks on call/email to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation. To provide Root cause analysis, investigate all customer complaints received via any channel, identify appropriate service solutions and liaise closely with internal teams to resolve customer issues. Take E2E ownership and follow up on issues to achieve first call resolution at all times and SLA targets identify and communicate areas for improved efficiencies for Frontline teams via Feedback loop or available compliance model Understand Vodafone vision and goals; demonstrate alignment to these in attaining the teams goals and in relationships with other people. Preferred candidate profile Must be Graduate Must be willing to work on Hybrid Model at Pune Perks and benefits 2 to 7 years experience in customer service, L2 complaints handling & Retentions Responds constructively to change Able to effectively handle objections Able to adhere to Vodafone processes and contributes to process improvements Use knowledge of products, technology, processes and systems to solve problems that impact our customers. Brings the customer experience into every decision; Acts as a customer champion and takes accountability for identifying and addressing underlying service issues.

Profile Overview: The Business development & operations executive will be responsible to get handling biding document, onboarding vendors, dealing with government authorities. - Responsible for Making cold calls or reaching out to prospects. - Responsible for handling bidding documents and agreement management. - Following up with prospects several times throughout the sales cycle to ensure needs are being met. - Presenting and demonstrating the value of products and services to prospective buyers. - Providing support for clients by learning about and satisfying their needs. - Compiling and analyzing data to find trends. - Developing sales strategies and setting quotas. - Staying current on company offerings and industry trends. - Maintaining a database of contact information. - Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience. - Handling complaints and negotiations. Desired Profile - Bachelor's degree in business, marketing, or related field. ( from Tier 2 B Schools) - Additional education or experience may be preferred. - The drive and energy to manage multiple accounts while looking for new opportunities. - Excellent verbal and written communication skills, preferably English & Hindi. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job Title: Manager Job Grade: M2 Function: Corporate Quality Compliance Sub-function: Complaints Manager s Job Title: Senior Manager-1 Location: Vadodara Job Responsibilities Review of Product Quality Complaint Investigation Reports (US Market). Coordinate with other stakeholders involved in the complaint handling process. Monitor the progress of Filed Alert Reports, Recalls Product Quality Complaint closure. Logging of Product Quality Complaints (PQC) in the database (TrackWise). Acknowledge the complaints to the complainants. Providing the response letter to the complainant. Reconciliation of received market complaints. Areas of Responsibility Product Quality Complaints Management Travel Estimate Approximately 10% Job Requirements Educational Qualification M. Sc (Life Sciences) / B. Pharm Specific Certification Nil Skills Good Technical Communication Skills, Investigation writing, reviewing, and editing experience, candidate should have worked in USFDA work environment. Experience 13-14 years

Job Title: Customer Service Executive CTC: 2.5-4 LPA Location: Gurugram Experience: 0-5 years Education: Graduation required Freshers with good communication can apply Contact Person- Devanshi Jadeja- 7428295885 Job Summary: We are hiring Customer Service Executives to manage customer queries and provide excellent support to our clients. The role requires strong communication skills and the ability to handle customer concerns professionally. Key Responsibilities: Handle inbound and outbound customer calls related to insurance queries. Provide accurate information and resolve customer concerns efficiently. Maintain a high level of customer satisfaction by offering excellent service. Update customer records and process requests in a timely manner. Work closely with internal teams to address escalations. Required Skills: Strong verbal and written communication in Hindi and English. Problem-solving skills with a customer-centric approach. Ability to handle high call volume. Basic computer proficiency. Why Join Us? Work with Indias leading insurance aggregator. Competitive salary with attractive incentives. Fast career growth and learning opportunities. Supportive and energetic work environment. About Policybazaar Policybazaar is Indias leading insurance aggregator that allows customers to compare, buy, and manage insurance policies from top insurers across the country. We are on a mission to simplify insurance for millions of customers by providing them with transparent, unbiased, and easy-to-understand information. With a wide range of insurance products, including life, health, car, and home insurance, Policybazaar has transformed the way people make decisions about their insurance needs. We leverage technology to create a seamless and customer-friendly experience, ensuring that our clients are always empowered to make the right choices. As an innovative, fast-growing company, we are committed to providing growth opportunities, dynamic work culture, and learning experiences to our employees. Join us, and be part of a team that is leading the way in revolutionizing the insurance sector!

Job Title: Customer Service Representative Team Lead Location: Bangalore {Yeshwantpur} Department: Customer Support Job Summary: We are seeking a proactive and experienced Customer Service Team Lead to manage and mentor a team of Customer Service Representatives. In this role, you will oversee day-to-day operations, ensure the team meets performance goals, handle escalated issues, and drive continuous improvement in customer satisfaction and service delivery. Key Responsibilities: * Supervise, coach, and support a team of customer service representatives * Monitor daily operations and ensure smooth team workflow * Schedule shifts and manage coverage to meet service level targets * Set clear performance objectives and conduct regular one-on-ones and performance reviews * Track KPIs (e.g., response time, resolution rate, CSAT scores) and ensure targets are met * Handle complex or high-priority customer issues and complaints * Ensure timely resolution of escalated tickets with empathy and efficiency * Identify trends, root causes, and opportunities for improving service processes * Prepare and present regular reports on team performance and customer feedback * Communicate updates, policy changes, and company goals to the team * Propose and implement changes to increase efficiency, quality, and customer satisfaction Requirements: * Bachelor’s degree preferred (Business, Communications, or related field) * 2–4 years of experience in customer service, with at least 1 year in a leadership or supervisory role * Strong leadership, coaching, and conflict resolution skills * Excellent communication and interpersonal skills * Ability to multitask and prioritize in a fast-paced environment.

Handle, manage & resolve customer query through WhatsApp, calls, e-mails etc communication platforms. Managing inbound and outbound calls/chats/e-mails or any other communication channel as per company policy in a timely manner.

• Laundry & Kitchen equipments . • Preventive & corrective maintenance of the machine, diagnose faults, and rectify. • Work effectively and in the shortest time possible. • AMC site visit & Maintain to clean, replace & repair. Required Candidate profile • ITI Diploma Holder • Employee should have hands on experience of heavy machinery of various site. • The positions are related to field work. • Should have 2 wheelers.

To Apply, Fill the Google Application Form : https://forms.gle/msJdfhiNsAFZXRtCA If you have already filled this form, Please Don't reapply. English Communication is must Educational Qualification - Graduation is must Experience Required - International BPO - 1 Yr + Work Location - Gurgaon Work From Office- Hybrid Mode Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services to customers through effective communication skills. Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency. Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile 2-7 years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management. Bachelor's degree in Any Specialization (B.A). Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.

Coordinate and oversee the maintenance and repairs of the apartment complex, including common areas, amenities, and individual units. Serve as the primary point of contact for residents, addressing their concerns, handling complaints, and facilitating effective communication between tenants and property management. Develop and manage budgets for the property, monitor expenses, and ensure operations are within budgetary limits. Ensure compliance with local building codes, fire safety regulations, and other applicable laws. Conduct regular property inspections, identify maintenance issues, safety hazards, and coordinate necessary repairs or upgrades. Manage relationships with external vendors, contractors, and service providers to ensure quality services are delivered. Implement and maintain energy-saving initiatives, monitor utility consumption, and educate residents on energy conservation practices. Integrate technology solutions such as property management software, smart building technologies, and security systems to streamline operations and enhance efficiency. Maintain accurate records related to maintenance, repairs, and resident interactions, and generate reports on key performance indicators. Develop and implement emergency preparedness plans, conduct drills, and ensure proper communication systems are in place. Stay informed about environmental regulations, implement waste management and sustainability practices as required. Coordinate renovation projects and capital improvement initiatives to enhance the propertys value and appeal. Ensure compliance with regulatory requirements, including building codes, fair housing laws, and accessibility standards. Requirements

We are seeking a motivated and detail-oriented Customer Support Executive to manage seller-related issues on our e-commerce platform. This is a remote role requiring strong communication skills, problem-solving abilities, and familiarity with customer support best practices. Key Responsibilities: Manage Seller Appeal Cases Review and resolve seller appeals related to account suspensions, listing removals, and performance violations. Analyze submitted evidence and respond in accordance with platform policies and standards. Maintain documentation of all appeal resolutions and follow-up actions. Seller API Communication Collaborate with internal teams to identify seller account or product listing issues. Communicate with sellers through API-integrated systems, ensuring timely and accurate messaging. Provide clear, concise instructions or feedback to sellers to facilitate resolution.

Modulinea Modular Systems is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

for Medical Devices Complaint Investigation- Receives customer Complaints through calls/emails/faxes Ensures accurate capture and entry of Complaint information Owns Complaint handling process Assesses Complaints (events) for reportability Follow-ups for additional information and product returns Primary, single source customer contact Responsible for gathering event registration information (as defined by SOP’s) from customers Owns and manages the event through registration through potential regulatory reporting, sample retrieval, investigation, provide customer response and ultimately to closure/reopening as needed Responsible for contacting SME’s, Team Lead as needed to obtain complaint closure Responsible in timely escalation of significant events to the Team Lead Keeps oneself updated, aware of, and compliant to all Buyer policies and procedures which include Information Security Management Systems Keeps all Buyer information which includes customer information confidential and secured Performs reviews and assessments of complaints processed by peers as part of cross utilization approach Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device).

This is a full-time on-site role. The Biomedical Engineer would be required to effectively manage and coordinate activities of the Biomedical Engineering Department like evaluation, replacement, service and repair of complex biomedical equipment, administer policies and procedures applicable to efficient operations. Supervision and implementation of all aspects described in manual for continuous improvement of the department. To review all incidents & complaints pertaining to biomedical equipment handling, repair or maintenance. Scheduling the preventive maintenance of biomedical equipment. Ensuring proper maintenance of Inventory of all biomedical equipment including warranty details etc. Updating & Keeping Equipment, Purchase and asset records. Asking the quotation from vendors & technical comparison of equipment till preparation of purchase orders in consultation with seniors. Preparing technical & commercial comparison for purchase of all medical equipments. Attending biomedical related equipments breakdown calls. Carrying out Preventive Maintenance of equipments as per schedule. Co-ordinating with company engineers for major breakdown of equipments. Ensure smooth functioning of biomedical equipments. Follow up with vendors for execution of Purchase Orders. Conducting trainings for End users. Updating records of the dept., supplier communication & other follow-ups. Preferred candidate profile Bachelor's degree in Biomedical Engineering or equivalent Experience in the healthcare industry is preferred Excellent communication and interpersonal skills Interested candidates can send in their application on priyanka.tawade@suryahospitals.com OR can come for walk-in interview between 10 am - 4 pm

Role & responsibilities Providing Necessary Technical Leadership at Account level Driving and Implementing Changes - Ensuring Process Improvements (Re-engineering) Setting Goals/ KRAs for The Process and for Resources Analyzing and Forecasting Business Trends Followed by Planning for The Same Defining and Understanding Client Requirements and Aligning Processes to Fulfil the Same Handling Client Calls - Daily/ Weekly or as Needed Collecting Data for Billing Purposes - Number of Transactions, Production Man Hours Etc. Reviewing and Analyzing Process Metrics for All Processes In The Account Creating and Presenting SMRs Every Month Creating and Sending Monthly Reports to Senior Management Signing Off Daily Dashboards Resource Estimation/ Planning On a Regular Basis Developing Retention Strategies Conducting Skip Level Meetings Ensuring QMS Compliance for All Processes Handled - Following of Quality Processes Thoroughly - Checklists, Standards Etc. Coordinating Billing Activities with Finance Department Creating And Updating The Process Plan Preferred candidate profile Minimum 10 years of industry experience Hands-on experience with ORM (Online reputation Management) Minimum 2+years experience of leading a Complaints Management Desk / L3 in an International Contact Centre Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit. Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model. Perks and benefits GLIP, Mediclaim

Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher: 18k in hand Exp: 21k CTC Required Candidate profile Qualification :- HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Centralized pickup/drop & incentives

Role & responsibilities Provide prompt and courteous customer support through various channels, including phone, email, and chat. • Address customer inquiries, concerns, and issues in a timely and effective manner. • Assist customers with product information, order processing, and issue resolution. • Collaborate with other departments to ensure a seamless customer experience. • Maintain accurate records of customer interactions and transactions. • Stay up-to-date with product knowledge and company information to provide accurate and relevant information to customers. • Identify and escalate priority issues to the appropriate department or individual. • Proactively identify opportunities to improve customer satisfaction and recommend process enhancements. • Follow established procedures for handling different types of customer queries. • Meet individual and team targets for customer satisfaction and response times. • Worked on ticketing system zohodesk, Freshdesk.

Join us for a Direct Walk-in Drive in the Medical Devices sector, focusing on PMS & Complaint Handling at Hyderabad on May 23rd, 24th & 25th, 2025, from 9:00 AM to 2:00 PM. This event could lead to your next career opportunity! Job Details: - Job Position: PMS Service Medical Devices Complaints Handling - Experience: 6 months -3 years in the Medical domain - Job Location: Hyderabad - Educational Qualification: B.E./B. Tech (Mechanical) Job Description: Manage customer complaints related to medical devices, ensuring regulatory compliance and operational efficiency. Roles and Responsibilities: - Conduct thorough evaluation and investigation of complaints - Collaborate effectively with cross-functional teams - Maintain regulatory compliance standards - Provide detailed reports and ensure clear communication Skills Required: - 6 months to 3 years of experience in Medical Devices complaints handling or PMS - Knowledge of global medical device regulations - Strong mechanical problem analysis abilities - Excellent written and verbal communication skills - Familiarity with tools like Trackwise, Salesforce, ServiceMax Interested candidates can attend the interview and treat this as a call letter. Contact Person: Laveena Deenadayalan (laveena.deenadayalan@hcltech.com) Venue: HCLTech H01B, Cafeteria No. 30, 34, Avinash Hitech City 2 Society, Plot H08, 35 & 38, Gachibowli, Serilingampalle (M), Hyderabad, Telangana 500081 Important Guidelines: - Focus on candidates with an immediate to 30-day notice period - Candidates must bring a printout of the LinkedIn/Naukri postings - Ensure candidates carry their Photo ID proof for security gate verification

Virtual Drive - 24th May 2025 and 25th May 2025 Job Position: PMS Service Medical Devices Complaints Handling Job Description: To handle medical device customer allegations in complaints management system . Candidate with knowledge on Medical devices usage, Complaint Evaluation, Investigation, Medical devices reporting including post-market surveillance (PMS) and CAPA. Roles and Responsibilities: To work on Complaint handling Process Evaluation, Regulatory Assessment, Investigation Work with lead in completing daily assignation. Organize and manage daily work allocation Complaints remediation using work instruction, compliance to process To drive efficiency and compliance. Collaborate with of cross function team (CFT) such as Intake, MDR, Investigation to execute the project and initiative. Daily status to lead associate Skills: 1 to 8 years of experience in Medical devices complaints handling or any PMS activities Working knowledge of appropriate global medical device regulations, requirements, and standards such as: CFR Parts 803, 806 and 820, ISO 13485, ISO 14971, EU Medical Device Directives/Regulations including MEDDEV Guidelines For Complaint Investigation Mechanical problem analysis skill needed An excellent communicator, both written and verbal Adopt to cross cultural differences Ability to work in a timeline driven environment Proficiency using tools such as Trackwise, Sales force, Service Max Educational Qualification: B.E./B.Tech (Bio-Medical, Mechanical), B.Pharm, BSc Bio Science If you are Interested Kindly Contact - 8421688139 - Shrutika

-Answer incoming calls and respond to Trainers emails -Management and resolve customer & Trainers complaints -Identify and Resolve issues of existing candidates -Plan and schedule batches Oversee batch and classes quality control and improvement Required Candidate profile -Strong verbal and written English communication -Ability to efficiently manage schedule batched and coordinate -Comfortable with Rotational Week Off -Familiarity with relevant tools (zoom, portals) Perks and benefits Timing: 12pm-8:30pm or 2PM-10:30pm

Profile- inbound Process Voice ,handle customer issues over the call and mail, resolve customer quires Fresher Experience work from office immediate joiner Salary : 20000 to 25000 in hand + Incentive HR Connect - Ms. Sangeeta - 824 024 5399 Required Candidate profile Qualification - 12th Pass/ Any graduate / Drop Out / UG Good communication skills in English Male & Female both can apply Interview mode - Walking Rotational shift Good convincing skills Good Luck