Posted:1 month ago|
Platform:
Work from Office
Full Time
Role & responsibilities Provide prompt and courteous customer support through various channels, including phone, email, and chat. • Address customer inquiries, concerns, and issues in a timely and effective manner. • Assist customers with product information, order processing, and issue resolution. • Collaborate with other departments to ensure a seamless customer experience. • Maintain accurate records of customer interactions and transactions. • Stay up-to-date with product knowledge and company information to provide accurate and relevant information to customers. • Identify and escalate priority issues to the appropriate department or individual. • Proactively identify opportunities to improve customer satisfaction and recommend process enhancements. • Follow established procedures for handling different types of customer queries. • Meet individual and team targets for customer satisfaction and response times. • Worked on ticketing system zohodesk, Freshdesk.
Roots Recruitment
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