477 Complaint Handling Jobs - Page 17

> Inbound Customer Support >> Salary Up to 18K CTC >> Leading Pan India company >>Location - Vadodara >> Immediate joining >> Freshers & Experienced Both Can apply

* 3 years Bond Agreement Mandatory Roles and Responsibilities Manage contract labour management, ensuring compliance with company policies and industry regulations. Oversee Workers attendance management systems to maintain accurate records and minimize absenteeism. Ensure timely billing assurance for contractors' services rendered by verifying invoices against agreed rates. Handle complaints from employees or contractors in a fair and efficient manner, resolving issues promptly where possible. Coordinate with internal stakeholders to resolve any operational issues related to contract labour.

Provide guests with an excellent dining experience and handle complaints Take ordersWe are looking for enthusiastic and customer-oriented stewards to join our team. The ideal candidate should be well-groomed, punctual.

Greetings from Foundever. Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Approx. Salary = Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Roles and Responsibilities Provide accurate information on product usage, side effects, and precautions. Handle customer queries related to medicines, products, and services. Assist customers in selecting appropriate medications based on their health conditions and needs. Maintain a clean and organized store environment by ensuring proper inventory management and stock control. Resolve customer complaints promptly and professionally.

HCLTech MegaDrive for MechanicalEngineers with Fresher to 1YearsExperience in HyderabadLocation on 23rd ,24th and 25th May 2025. Friday / Saturday / sunday ( Domain : PMSAnalyst or complaintHandling ), 2025 passed out is not considered Join Our Team! If you ready to take your career to the next level in the medical devices industry? Were looking for passionate Mechanical Graduates to join our amazing team. With openings in Hyderabad Location , this is your chance to make a real difference in healthcare while growing your skills! VenueDate : 23rd , 24th and 25th May 2025 Drive time:10 AM-4 PM (23rd May ) / 9.30 AM 3.30 PM ( on 24th and 25th May) VenueLocation : HCLTech H01B Cafeteria No. 30, 34, Avinash HitechCity 2 Society, Plot H08, 35 & 38, Gachibowli, Serilingampalle (M), Hyderabad, Telangana 500081 Apply : https://lnkd.in/gGp8jXir Role Type: Fulltime JobLocation : Hyderabad Madhapur Should join Immediate ,or within 15Days , 30Days (Degree Certificate is mandatory) ContactPerson : Katherine Sylvia What We're Looking For: Your Background: Qualification : B .E./ B.Tech Mechanical is Mandatory Job Description: Responsible for managing customer complaints regarding medical devices, ensuring adherence to regulations and operational efficiency. Roles and Responsibilities: - Conduct thorough evaluation and investigation of complaints - Collaborate effectively with cross-functional teams - Maintain regulatory compliance standards - Provide daily reports and ensure clear communication Skills Required: - Fresher (2025 passed out is not considered ) ,6 months to 3 years In Mechanical with Excellent written and verbal communication skills -Prefered experience in Medical devices complaints handling or PMS - Strong mechanical problem analysis abilities Intrested Can fill the above form and share the updated CV to Katherinesylvia.k@hcltech.com Role & responsibilities

Support a leading digital wealth platform by handling customer queries via calls and chats. Deliver accurate info, resolve issues efficiently, and ensure a great customer experience. 5-day workweek, rotational shifts, no cab, flexible support role.

seeking a organized Service Coordinator to join our team. The ideal candidate will be responsible for managing customer service requests, coordinating with field service engineers, and ensuring timely resolution of service-related issues.

About this role Focuses on the critical interfaces between supply chain planning, customer service, product quality, regulatory, sales and logistics/ITO, with and end-to-end focus and a customer view point. Includes both short term operational troubleshooting as well as the longer term view of designing and building a reliable, cost effective and sustainable supply chain in the Area of scope. Promotes a customer focused Integrated Supply Chain quality culture by acting as the voice of the customer” within the Business and the voice of the Business Supply Chain in front of the customers. In this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding. It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines. Responsibilities – Duties, projects, tasks, and activities you would be responsible for in this role Represents the business ISC in front of the Area Commercial teams and in front of the customers Accountable for his/her personal contributions towards the delivery of the target service levels in the Area of scope, including Get it Right, OTD, Order Automation/touches, SMI, supply chain cost to serve, Service QNs and days to close Champions Customer Success Teams in the Area, thus creating/maintaining a culture in the businesses where every employee is generating value for the customers and for Dow Accountable to implement the defined plans and actions in support of business needs Works closely with leveraged support functions (in particular Customer Service, Logistics including outplants, Procurement) to ensure the business requirements are most effectively met Leads collaboration projects with strategic customers to reduce waste in the E2E Supply Chain and enhance customer and supplier collaboration Networks with other Supply Chain Quality Leaders to optimize operations and leverage best practices globally Works with Quality, Regulatory and Logistic functions to develop a supply chain strategy to implement applicable quality/regulatory management systems (e.g. ISO 9001, TS 16949, ISO 22000, GMP, GDP, etc.) for all aspects of supply chain operations. Where appropriate, facilitate external systems certifications/audits (e.g. ISO 9001, FDA, etc.) Ensures effective design, implementation, and deployment of the cross functional CAMP work process for the business in the Area of scope and ensure effective RCIs and minimizes rework on customer complaints Qualifications 1-2 years of relevant experience preferred. University Degree, preferably in Supply Chain Management, Business, Engineering or other Sciences NA only: relevant military experience of an E6 ranking or higher The critical competencies required for success are: interpersonal effectiveness, understanding customer needs, team work, taking initiative, problem solving skills, technical proficiency in use of computer applications and analytical skills and Dow policies and procedures, disciplined and good at implementation

Experience: 2 Years Education: Graduate B.COM Job Type: Full-Time Department: Customer Support / Operations Key Responsibilities: Handle and resolve customer complaints through email, phone, and chat channels within defined Service Level Agreements (SLAs) . Utilize MS Office Suite (Word, Excel, Outlook) for documentation, communication, and reporting. Maintain accurate documentation and reports related to customer queries, complaints, and resolutions. Prepare and share periodic reports highlighting trends, issues, and resolution status with relevant stakeholders. Continuously update the internal knowledge base with common issues and standardized responses. Ensure strict adherence to company policies , quality standards, and customer service protocols. Required Skills: Strong communication and interpersonal skills Attention to detail and strong documentation/reporting abilities Ability to work independently and collaboratively in a team Interested candidates are requested to share their CVs at Ravina.devalia@aarvaglobal.in

This role includes pure customer support *Client - Department coordination for claims settlement, correction in Policy papers if required & more 9 hrs rotational shifts between 8 am to 9 pm 6 rotational week offs *Note: This is not a back office role Required Candidate profile HSC/Graduate/Post Graduate - Work on insurance co. Payroll Fresher/Exp in any Voice support can apply Fluent English is a must Call 9082104424 Sanika email-hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

JOB DESCRIPTION Job Title: Customer Care Manager Complaints Desk Management Location: Bengaluru Department: Customer Care-Tanishq Reports To: Head-Customer Care Level: L5/L6 Job Overview: We are looking for a proactive Customer Care Manager - Complaints Desk to lead the eicient handling and resolution of customer complaints. This role involves overseeing workload distribution, improving turnaround times (TAT), ensuring high-quality complaint resolution, and implementing preventive measures. You will be responsible for maintaining performance standards and administering incentives to optimize team productivity. The ideal candidate would have demonstrated experience in managing large teams or call centres to ensure resolution of complaints within stipulated time and within quality standards. Key Responsibilities: ¢ ¢ ¢ ¢ Load Assessment and Capacity Planning: o Evaluate complaint volumes and manage capacity planning to ensure the team can eectively handle the workload. Incentive Administration: Develop and administer incentive programs that align with performance goals, o motivating the team to achieve optimal results. TAT (Turnaround Time) Optimization: o Continuously monitor and enhance complaint resolution processes to improve turnaround times while maintaining quality standards. Quality Assessment: Conduct regular quality assessments of the complaint-handling process to o ensure consistent, high-standard responses and resolutions. Schemes Refund Prevention: o Develop strategies to minimize refunds by identifying root causes of issues and proactively addressing them. Preventive Action Identication: o Analyze complaint trends and identify preventive actions that can be implemented to reduce future complaints and improve overall customer experience. ¢ Training and Development: Sensi¢vity: Internal o Oversee the continuous training and development of the complaints desk team to ensure they are equipped with the necessary skills and knowledge to deliver high-quality service. Qualications: ¢ ¢ Bachelors degree in Business Administration, Customer Service, or a related eld. 5+ years of experience in customer care or complaint resolution, with at least 2 years in a leadership role. ¢ ¢ ¢ ¢ Strong analytical skills and experience in data-driven decision-making. Excellent communication and interpersonal skills. Ability to manage and motivate a team to achieve performance goals. Experience in process optimization and capacity planning is a plus. Sensi¢vity: Internal

Urgent Requirement- Profile- Call Coordinator Experience- 1-3yrs Location- Andheri East Mumbai We are seeking a detail-oriented and proactive Call Coordinator with 13 years of experience to manage incoming and outgoing calls, coordinate with internal teams, and ensure smooth communication and documentation processes. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Key Responsibilities: Handle and coordinate all incoming and outgoing calls in a professional manner. Log and track calls in the system and escalate issues as necessary. Schedule, confirm, and coordinate appointments or service calls with clients and technicians. Maintain and update call records and databases accurately. Liaise between departments to ensure timely resolution of issues and service delivery. Follow up on pending tasks and ensure timely communication with stakeholders. Provide administrative support to the operations or customer service team as needed. Prepare reports and summaries on call activity and performance metrics. Required Skills & Qualifications: Bachelor’s degree or equivalent preferred. 1–3 years of experience in a similar role (call coordination, customer service, or administrative support). Excellent verbal and written communication skills. Strong organizational and time-management abilities. Proficiency in MS Office (Word, Excel, Outlook) and call management software. Ability to remain calm under pressure and handle challenging situations professionally. Can share resume - akriti.jaiswal@lrsservices.in

Customer Service Executive(Fr Eye Wear Industry only) - Respond to stores inquiries, Resolve stores complaints, Provide product(Eye Wear) information. Responsibilities: Serve as the primary point of contact for retail stores, responding promptly and professionally to their inquiries via phone, email, and other communication channels. Efficiently and effectively resolve store complaints and issues related to orders, products, deliveries, billing, and other operational matters. Provide detailed and accurate product information about our eyewear collection, including frames, lenses, materials, features, and availability, to assist stores with sales and customer inquiries. Process store orders, returns, and exchanges accurately and in a timely manner. Maintain up-to-date knowledge of our product catalog, pricing, promotions, and company policies and procedures. Escalate complex issues to appropriate internal departments (e.g., logistics, product, sales) and follow up to ensure timely resolution. Document all store interactions, inquiries, and resolutions in the customer service database or CRM system. Identify recurring issues or trends in store inquiries and complaints and report them to management for process improvement. Provide training and support to stores on product knowledge, ordering systems, and customer service best practices. Build and maintain strong, positive relationships with store personnel to foster a collaborative partnership. Assist with the creation and distribution of communication materials to stores regarding new products, promotions, and policy updates. Knowledge about optical or eye wear ,Lens & frames

Join us for a Direct Walk-in Drive focused on PMS & Complaint Handling in the Medical Devices sector for the Location (Hyderabad ) on 23rd, 24th & 25th May 2025 @ Time: 9:00 AM - 2:00 PM this could be your next career opportunity! Job Details: J ob Position: PMS Service Medical Devices Complaints Handling Experience :1-5 years in Medical domain Job Location : Hyderabad Educational Qualification: B.E./B. Tech (Mechanical) Job Description: Manage customer complaints related to medical devices, ensuring regulatory compliance and operational efficiency. Roles and Responsibilities: Conduct thorough evaluation and investigation of complaints Collaborate effectively with cross-functional teams Maintain regulatory compliance standards Provide detailed reports and ensure clear communication Skills Required: 1 to 5 years of experience in Medical Devices complaints handling or PMS Knowledge of global medical device regulations Strong mechanical problem analysis abilities Excellent written and verbal communication skills Familiarity with tools like Trackwise, Salesforce, ServiceMax Interested can attend the interview and please consider this as call letter . Also fallow the below given details Contact Person : Laveena Deenadayalan-(laveena.deenadayalan@hcltech.com) Venue: HCL Technologies Ltd., SEZ Unit-V, 3rd Floor, Tower 8, M/s GAR Corporation Pvt Ltd, Kokapet Village, Gandipet Mandal, Hyderabad, Ranga Reddy District, Telangana, 500075. Important Guidelines: Focus only on candidates with an immediate to 30-day notice perioddo not consider candidates with longer notice periods. Candidates must bring a printout of the LinkedIn/Naukri postings to avoid duplicate issues . Ensure candidates carry their Photo ID proof for security gate verification.

We are seeking a motivated and customer-focused Telecalling Executive to handle inbound calls from Clients. The ideal candidate will act as the first point of contact, addressing recruiter/ Buisness queries, providing accurate information, and ensuring a smooth resolution process. This role plays a crucial part in delivering excellent support and enhancing overall recruiter satisfaction. Key Responsibilities: Manage inbound calls and address queries from B2B recruiters in a professional and courteous manner. Provide clear, accurate information about our services and resolve issues promptly. Maintain and update call logs, customer records, and issue resolution details in the system. Ensure a positive experience for every caller by maintaining a high standard of service. Follow up with recruiters to ensure their queries have been resolved satisfactorily. Requirements: Excellent communication skills in [English/Hindi) Prior experience in tele calling, customer support, or a interest in similar role is an advantage. Ability to handle calls efficiently and multitask when required. Basic computer knowledge and familiarity with CRM or call management tools. Strong listening skills and a customer-first attitude.

Role & responsibilities Installation & Commissioning of machines and attending service calls as per customer request. Provide feedback to NPD for new product development opportunities. Understanding customer needs & providing solutions. Perform competitor products & services analysis. To ensure that the customer is satisfied and adequately taken care of while making a purchase of equipment. Lead & guide sales team to improve sales opportunities. Maintaining customer complaints register & updating in frequent period. Communicating with clients and customers to ascertain what technical service is required. Build and maintain positive relationships with customers, delivering high standards of customer service. Language proficiency Regional Language & English.

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Role/ Designation - Customer Service Specialist (AM / DM) Sub Department - Central Operations Experience - 4/6 years of relevant work experience in Bank / NBFC Key Responsibilities: Lead the customer service team Work effectively across a variety of communication channels: phone, email, Portal, social media, etc. Delight customers during every service interaction Collect and analyze feedback after completing customer enquiries Work collaboratively with teammates to solve customer issues quickly and efficiently Report customer complaints and escalate issues when necessary to prevent customer dissatisfaction. Keep the record of customers and follow-up with them on a timely basis for better customer experience. Retain customers by answering questions and providing suggestions that lead to short- and long-term success. Skills Required: Prior work experience in bank / NBFC handling Customer excellence team Understanding of how CRM system works Excellent verbal and written communication skills Passion for consistently providing world class customer experience Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying, and what they mean Comfortable managing several competing task and issues in a fast-paced environment Attention to detail, organisation skills, and superior time management skills The ability to work independently as well as in team environment Patience and the ability to remain calm while adapting to a variety of situations The willingness to learn and help. Problem solver and result driven.

NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for SE - EXECUTIVE SALES to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Coordinate and oversee the maintenance and repairs of the apartment complex, including common areas, amenities, and individual units. Serve as the primary point of contact for residents, addressing their concerns, handling complaints, and facilitating effective communication between tenants and property management. Develop and manage budgets for the property, monitor expenses, and ensure operations are within budgetary limits. Ensure compliance with local building codes, fire safety regulations, and other applicable laws. Conduct regular property inspections, identify maintenance issues, safety hazards, and coordinate necessary repairs or upgrades. Manage relationships with external vendors, contractors, and service providers to ensure quality services are delivered. Implement and maintain energy-saving initiatives, monitor utility consumption, and educate residents on energy conservation practices. Integrate technology solutions such as property management software, smart building technologies, and security systems to streamline operations and enhance efficiency. Maintain accurate records related to maintenance, repairs, and resident interactions, and generate reports on key performance indicators. Develop and implement emergency preparedness plans, conduct drills, and ensure proper communication systems are in place. Stay informed about environmental regulations, implement waste management and sustainability practices as required. Coordinate renovation projects and capital improvement initiatives to enhance the propertys value and appeal. Ensure compliance with regulatory requirements, including building codes, fair housing laws, and accessibility standards. Required Candidate profile Desired Candidate Profile: Proven experience as an Apartment Facility Manager or in a similar role, preferably in a residential property management setting. Strong technical knowledge in building maintenance, repairs, and facility management practices. Excellent organisational, problem-solving, and decision-making skills. Knowledge of local building codes, safety regulations, and environmental compliance.

Role & responsibilities Responsible for the technical support and application support as required (Customer services) to the existing installation base of devices in the defined territory or Outside territory whenever required. Responsible & Accountable for Installation and User training (Both Public and Private Customers). Responsible & Accountable for Handling All the account allotted to him/her. Responsible & Accountable for Maintaining Documentation - Installation Reports, Service reports, Daily Sales Report, Tour plan, Collection of Customer feedback & Customer Master lists. Responsible for intimation of Relocation of existing Installed devices to RSM/RAM. Responsible & Accountable for maintaining the list of Spare parts & Device accessories. Responsible & Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance & Ensuring timely resolution of all complaints. Responsible for Salesforce Operations and Ticket Management. Dashboard Operations and Regular Monitoring. Assisting the NABL related activities in discussion with Senior reporting Executive/Manager. Responsible for Collection of AMC/CMC & Service Revenue. Responsible for sending Material request for Spares to RSM Responsible for Product promotions to all Existing and Prospect customers. Handling other job-related responsibilities and tasks that are assigned by his/her superiors in defined territory or Outside territory whenever required. Preferred candidate profile We are hiring for 3 Field Service Engineer positions at the following locations: Nashik Rajasthan Bikaner We are looking for 3 qualified candidates (one for each location) who meet the following criteria 1 to 3 years of relevant experience in: Field Service / Technical Support Medical Devices / Equipment Installation Customer Complaint Handling Preventive Maintenance & Troubleshooting

Job Purpose : Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers . To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs To ensure process compliance as per the set Audit and SQ guidelines

Work from Office ( Gurgaon , Mohali & Indore ) Education- Graduate Fresher or Exp ( Excellent in English) Sal- 18k to 35k ctc 5.5 working days immediately joining Hr - 9930294844 https://forms.gle/U7A8iyGTshnR6H5b9