Community Manager

Job description

Role Overview:

The Trek Experience & Community Manager is responsible for ensuring a seamless and enriching experience for trekkers, from the moment they inquire about a trek to post-trek engagement. This role focuses on customer satisfaction, community engagement, and retention, ensuring that every trekker has a memorable and hassle-free experience while fostering a strong community of outdoor enthusiasts.

Key Responsibilities:

1. Customer Experience & Satisfaction

Oversee the entire trekker journey, from booking to post-trek feedback.
Ensure smooth pre-trek communication, including itinerary details, gear checklists, and preparation tips.
Address customer concerns, resolve queries, and ensure high satisfaction levels.
Coordinate with operations and trek leaders to ensure every trek runs smoothly.

2. Community Engagement & Growth

Build and nurture the TrekNomads community, ensuring active engagement across platforms.
Organize post-trek meetups, webinars, and workshops to keep trekkers connected.
Develop and manage the TrekNomads Rewards Program, encouraging repeat treks and referrals.
Encourage trekkers to share testimonials, reviews, and experiences on social media, Google, and TripAdvisor.

3. Retention & Loyalty Programs

Identify and implement strategies to increase customer retention and repeat treks.
Personalize outreach for returning trekkers with special offers and loyalty perks.
Analyze trek feedback and continuously improve experiences based on insights.

4. Trekker Onboarding & Education

Conduct pre-trek orientation sessions to guide trekkers on fitness, gear, and expectations.
Work with trek leaders to ensure trekkers are well-prepared for different terrains and challenges.

5. Brand Advocacy & Community Leadership

Be the face of TrekNomads for customer interactions, ensuring strong brand advocacy.
Represent TrekNomads in community events, adventure forums, and networking groups.
Partner with corporates, schools, and institutions to promote outdoor experiences.

Key Skills & Attributes:

Exceptional communication & people skills to build strong customer relationships.
Trekking & adventure knowledge to guide customers effectively.
Problem-solving mindset to handle trekker concerns efficiently.
Strong organizational skills to manage multiple trekkers, groups, and events.
Passion for the outdoors & community building to create authentic engagement.

Why This Role Matters?

The Trek Experience & Community Head plays a critical role in ensuring that every trekker not only enjoys their journey but also becomes a long-term part of the TrekNomads family. This role is at the heart of delivering premium, all-inclusive, and seamless trekking experiences while strengthening the trekking community.

Join us in shaping unforgettable trekking adventures!

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• Please apply only if you are available in Bangalore?
• Current CTC
• Notice period?

Location:

• Bengaluru, Karnataka (Required)

Work Location: In person

Expected Start Date: 04/08/2025