Communication Trainer

Job Description

Hi Applicants, Location - Visakhapatnam Experience - Minimum 3 Years Salary - Up to 9 LPA Shift - Rotational shifts Mode of interview - Virtual 5 Days of working (Sat-Sun off) One way cab Responsibilities: Conduct new hire induction and process training for BPO employees Design and facilitate training modules , job aids, and SOPs for process learning Coordinate with operations and quality teams to identify training needs and performance gaps Deliver refresher sessions and upskilling programs based on performance trends Evaluate training effectiveness using assessments, feedback, and on-the-job performance metrics Provide floor support to newly trained staff during the nesting period Maintain training MIS and ensure timely reporting of training outcomes Stay updated with process changes and ensure timely communication to the team Implement training best practices and continuous improvement strategies Required Skills & Qualifications Minimum 3 years of experience as a Process Trainer in a BPO environment Excellent facilitation, presentation, and communication skills Strong understanding of BPO workflows , customer service, or back-office processes Experience in creating instructional material and delivering classroom/virtual training Familiarity with learning tools, LMS platforms , and Microsoft Office Suite Ability to analyze data and suggest training interventions based on trends Flexible to work in shifts , if required