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Jobs in Sector 40, Chandigarh
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Citi Enterprises
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Collections Team Leader

Collections Team Leader

Citi Enterprises

3 - 31 years

3 - 4 Lacs

Sector 40, Chandigarh

Posted:1 day ago| Platform: Apna logo

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Skills Required

dra analyze strategies documentation compliance reports risk assessment efficiency mobile profiling security

Work Mode

On-site

Job Type

Full Time

Job Description

AGENCY ROLE JOB /BOTH DRA AND NON-DRA CAN APPLY Key Responsibilities: Lead, motivate, and supervise the collections team to achieve collection targets. Monitor daily collection activities, both in-house and in the field. Assign and manage field visit schedules for collection agents. Analyze delinquent accounts and determine appropriate collection strategies. Conduct field visits for high-value or sensitive accounts when necessary. Train team members on effective field collection techniques and safety protocols. Ensure accurate documentation of all collection efforts, including field interactions. Review and escalate unresolvable cases to the appropriate authority. Coordinate with legal and compliance teams on escalated default accounts. Prepare and present regular reports on team performance and recovery rates. Maintain up-to-date knowledge of relevant laws and company policies related to collections. Field Visit Knowledge & Skills: Strong understanding of field collection strategies and risk assessment. Ability to plan and optimize field agent routes for efficiency. Familiarity with using GPS and mobile collection tools or apps. Skilled in conducting difficult face-to-face negotiations and resolving disputes. Knowledge of customer profiling and regional payment behavior. Capable of handling security issues and conflict during field recovery. Understanding of legal limitations and ethical guidelines during field collections.

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Collections Team Leader