Collections Supervisor

*JOB DESCRIPTION for COLLECTION SUPERVISOR* * Supervise and manage the daily operations of the collections team. * Monitor team performance and ensure achievement of collection targets. * Provide training, coaching, and support to team members. * Handle escalated cases and negotiate payment plans with customers. * Develop and implement strategies to improve collection rates. * Collaborate with Backend/process departments to address process inefficiencies. * Prepare and present performance reports to management. *SKILLS* * Proven experience in a collections and Supervisor role. * Strong leadership and team management skills. * Excellent communication and negotiation abilities. * Knowledge of debt recovery processes and legal regulations. * Proficiency in using collections software and tools. * Analytical skills to assess data and make informed decisions. * Ability to handle high-pressure situations and resolve conflicts. *ELIGIBILITY & SALARY CRITERIA* * *Experience* - Minimum 1 Year experience in Team Supervision (DRA or Non-DRA) * *Salary* - 25k- 35k (Negotiable as per previous salary package) * *Qualification* - Graduate or above