1074 Collections Process Jobs - Page 6

Location: Noida/Gurgaon Shift: US Shifts Job Summary: We are looking for a customer-focused and empathetic collection executive to handle support interactions with customers based in the United States. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment. This role involves handling inbound and/or outbound calls, chats, or emails to resolve customer issues efficiently while ensuring high customer satisfaction. Key Responsibilities: Make outbound and receive inbound calls to collect outstanding debts from customers in the US. Negotiate payment plans or settlements within company guidelines. Maintain accurate and detailed records of calls and payment arrangements. Resolve billing issues and respond to customer inquiries in a professional manner. Escalate unresolved issues to the appropriate internal teams when necessary. Meet performance targets for call handling time, customer satisfaction, and resolution rates. Maintain a positive, empathetic, and professional attitude toward customers at all times. Work effectively during night shifts aligned with US time zones. Benefits: Salary - upto 5 LPA + Lucrative Incentives Transportation facility Qualifications: Min 1yr International voice experience required Collection experience NOT mandatory Graduates/Undergrads eligible Interested candidates, share cv on WhatsApp (Surbhi - 9999765727)

Urgent hiring for Collections Executives to manage overdue accounts for our US client (First Party Soft Collections) Role & responsibilities Make outbound calls to US customers regarding pending dues. Negotiate repayment schedules and settlement plans. Update and maintain accurate account information in the system. Resolve customer queries and disputes professionally. Ensure compliance with FDCPA and internal policies. Preferred candidate profile Minimum 1 year of experience in collections/Voice Process. Strong communication skills. Negotiation and conflict-resolution skills. Understanding of FDCPA and US collection guidelines (preferred). Excellent incentives Transport allowance Location: Sector 62, Noida Shift: Fixed Shift US EST (Night Shift) Working Days: 5 Days (Monday to Friday) Weekends Off: Saturday & Sunday Compensation: Competitive Salary + Lucrative Incentives

Role Role is sourcing of business or sales. In some of the divisions sourcing is done through open market cold calling. Here the job role is like that of a Field sales. Experience fresher and experience both Gender Open to both genders. Though intake may vary from business to business and location to location depending on the situation. Age Age above 18+ Other Skills – Need for a job, good communication skill (verbal in mother tongue / local language), ability to work in a team, passion for sales. Salary:- 14600 CTC for Freshers & for exp. up to 17000 / Incentives best in Market. No of vacancy- 200+ What we offer A chance to work with a well-established and respected organization in the NBFC sector. Opportunity for career growth and development. Attractive compensation package with performance-based incentives. Comprehensive training and mentorship programs. Exposure to diverse financial products and services. Vibrant and inclusive work cultureRole & responsibilities

Noida based international BPO is hiring for Sales profile. any grad or undergrad with min 6 months of exp. in sales can apply, salary upto- 38k in CTC, 5 days a week working, excellent comm skills required. Call/WhatsApp: HR NIDHI-9311340225

Noida-based BPO is Hiring for international US collections Voice Process Any grad or undergrad with similar experience can apply Salary up to - Rs.40000 + incentives & bonus, no cab, 5 days a week working. Contact HR MONA-8168335948

Job Description Urgent Hiring for International Voice process Min 1 Year of experience into international calling Qualification: 10+2/ 10+3/Graduates /PG Location: Hyderabad Mode: Work From office Job Summary : The International Voice Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction. Roles & responsibilities: Handle inbound and outbound calls from international clients, primarily focusing on high-priority customers. Provide assistance with product or service inquiries and problem resolution. Maintain professionalism and empathy, ensuring a positive customer experience. Excellent communication skills are a basic requirement. The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time. An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints. Flexible to work in Night shift (US timing) Essential Duties and responsibilities: Process transactions within the shift, take the ownership of the work and work independently with minimum supervision Other Benefits: Medical Allowance - (5Lakhs - Yearly) Shift allowance - 5500/- Night Shifts allowances Cab facility *2-way Transport * Working days - *5 days working and 2 days off in a week. Internet Allowances - 750/- Per month Meal: Free Meal during the work. ***References are highly appreciated*** For more details, Share your CV to: suhasini.s@sahasyaglobal.com / haneefa.s@sahasyaglobal.com Contact no: 8886600758 / 8886600762 Client industry you are hiring for: BPM / BPO

Key Responsibilities : PTP Management : (a) Oversee daily PTP collections at the account level by the branch team, ensuring that all accounts are collected by the end of the day. (b) Ensure that PTP updates in SFDC are completed with collection remarks provided by CFE/TL. (c) Develop account-specific PTP conversion ratios to assess potential risks associated with each account. (d) Update and monitor Commitment versus Actual performance and publish MIS reports. Coordination and Follow-up Focus Areas: (a) Establish and maintain account-level collection feedback, including default status, the progression of accounts to NPA, and legal requirements necessary for account resolution. (b) Provide comprehensive collection feedback on high-value accounts for assessment. (c) Manage Stage 2 gross releases (30-59/60-89 days) through RB / Norm / OTS. (d) Collaborate with the respective product teams to ensure effective collection on other product CLNPA. (e) Conduct follow-ups on collections for LMTD collected accounts that have not been realized in the MTD. (f) Perform daily monitoring of RTGS credit files to ensure timely receipting of Hard bucket accounts. Legal Support and Coordination (a) Facilitate communication between the Head Office legal team and the branch collection team regarding legal notices, including Pre-SARFAESI and SARFAESI for other product CLNPA cases. (b) Collaborate with the branch team to obtain approval for legal filings under Section 138. (c) Coordinate with the Head Office Operations team to ensure a seamless process for SPDC retrieval and dispatch to the designated location. (d) Work alongside the Head Office Legal team to gather updates on the status of Section 138 cases and relay this information to the branch team on a regular basis. Support for Branch Operations: (a) Providing the ECL working based on branch request. (b) Facilitating communication between the branch and Head Office Operations regarding the closure of OTS accounts. (c) Assisting the branch team in submitting Service Requests for the closure or TDS updates on sale accounts. (d) Providing support to the branch team in following up on death claims and ensuring their resolution. (e) Offering month-end assistance with receipt processing and clearance marking on Cheques related to closure cases **PLEASE NOTE : Ability to speak in Hindi is mandatory for this role**

Contacting customers to collect overdue payments. Negotiating payment plans and methods with delinquent accounts. Maintaining accurate records of collections and account statuses. Resolving billing and payment discrepancies.

Role Role is sourcing of business or sales. In some of the divisions sourcing is done through open market cold calling. Here the job role is like that of a Field sales. Experience fresher and experience both Gender – Open to both genders. Though intake may vary from business to business and location to location depending on the situation. Age – Age above 20+ Other Skills – Need for a job, good communication skill (verbal in mother tongue / local language), ability to work in a team, passion for sales. Salary: - 14600 CTC for Freshers & for exp. up to 17000 / Incentives best in Market. No of vacancy- 100+ What we offer A chance to work with a well-established and respected organization in the NBFC sector. Opportunity for career growth and development. Attractive compensation package with performance-based incentives. Comprehensive training and mentorship programs. Exposure to diverse financial products and services. Vibrant and inclusive work culture.

Role Role is sourcing of business or sales. In some of the divisions sourcing is done through open market cold calling. Here the job role is like that of a Field sales. Experience – fresher and experience both Gender – Open to both genders. Though intake may vary from business to business and location to location depending on the situation. Age – Age above 18+ Other Skills – Need for a job, good communication skill (verbal in mother tongue / local language), ability to work in a team, passion for sales. Salary: - 14600 CTC for Freshers & for exp. up to 17000 / Incentives best in Market. No of vacancy- 200+ What we offer A chance to work with a well-established and respected organization in the NBFC sector. Opportunity for career growth and development. Attractive compensation package with performance-based incentives. Comprehensive training and mentorship programs. Exposure to diverse financial products and services. Vibrant and inclusive work culture.

Job Discription Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice, International Semi Voice & Social Media Escalation. Job Details: Company- First Source 1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives 2. Process- Sky TV (Customer Support- Voice Process) Qualification- 10, Puc, Any Graduate 3. Process- SKY Q (Semi Technical- Voice Process) Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Fresher Salary-21 to 23TK (23CTC) Experience Salary-28 to 35TK (35CTC) Shifts: 5 days working, 2 days rotational off & rotational shift For More Details Call HR Neha-7975182408 or 9964080000 or visit jobshop.ai to explore other open positions with us Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

To Handle minimum of 3 - 5 team leaders with their team • To achieve collection targets of the Respective portfolios assigned. • Co-ordinate with bank team with respect to day to day operations. • Continuously monitoring Tele-calling teams performance, suggest and implement Strategies to enhance productivity. • Responsible for managing attrition across assigned teams. • Responsible for smooth flow of process relating to collections. • Prepare and publish report on daily team performance.

Req- Us sales execeutive (voice process only ) salary - 35k Exp - 1 year Location - Gurgaon cab yes inteviw process - walk- in immedaite joiner preffered / cv drop on whatsapp - 8512850830

Hiring Collection Executive For NBFC Minimum 06 month experience Must from Financial products collection Day shift Salary upto 25 k + incentives Immediate joiners required Only nearby location candidates WhatsApp @7838882457 Shristi

Hiring for International Collection Process ( Voice) 5 Days working / Rotational Shift and off Noida Location Candidate must 1 year of International Customer Service, Sales OR Collection Exp and must have good communication Skills One side Cabs for both male and female employee Salary 22k to 38k in hand Lucrative Incentive + Other perks and benefits Interview Timing :- 4pm to 7pm (in the afternoon) For More information Call or what's App - Usha Mishra 8527216127 Office Address:- Embassy Galaxy, Tower C ground floor, Noida Sector 62 nearest metro Station Electronic City

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 7.5Lpa Rotational shifts, Rotational week offs, WFO ONLY Graduate Freshers Are Also Eligible For this Applicant should have 1 year of International BPO experience in voice Backend, Blended, Chat & operations experience will not be counted and D O NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR : PRACHI Contact : 7428696333 Call or WhatsApp your resume for the same.

Undergrad/Graduate with minimum 3months of experience can apply. Both side Cabs & Meals 5days Working Sat - Sunday Fixed Off US Shifts Excellent Communication Skills Salary upto 40k To Apply - Call or WhatsApp - 8700694564 - Siya Verma

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Collections Team Lead is tasked with overseeing the regional Collections Team, ensuring efficient management of payments, and effectively addressing any customer issues that may affect timely healthy AR balance & minimize bad debts. Ensure service and performance levels agreed between Accenture and the Client are met. What are we looking for Responsible for managing the team s workload distribution, ensuring that all metrics are met, and issues are properly and promptly addressed. Supervise, develop and motivate a team of Collector-Agents, setting objectives for each role to ensure that skill levels within the team are effectively utilized Manage the collection strategy process and handle dispute-resolution efforts Identify and monitor at risk customers and aged invoices Work closely with key teams and Sales in mitigating collection risk Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives. Attend client meeting to discuss account performance and address issues as required Preparation and consolidation of reports Conduct weekly account analysis and prepare a report to be shared with the overall OTC Manager and Leadership Teams Written and spoken ability to communicate in English for Accenture interaction Attention to details Must be a good team player Excellent customer service Responsibility and accuracy in the completion of received tasks Ability to solve urgent matters and work under pressure Flexibility, especially in the period of month quarter year end closing Reliable proactive approach to entrusted tasks thinking outside the box Excellent interpersonal and communication skills Time management and organization skills Ability to work in a multicultural and diverse environment A natural ability to adapt to change Client industry experience a plus Bachelors degree required Min. 5 years of demonstrated work experience in Collections process with minimum of 3 years of people management experience Strong Stakeholder management and communications skills, related process domain expertise and experience, supervisory skills 1-3 years of experience in leading and motivating a team to achieve goals Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Supervise the daily operation of the Global Collections process. Daily operational performance management to ensure the teams are operating within targets including Clients Service Level Agreements.Achieve client Service Satisfaction at the level of client management and customer experience.Focus and drive customer delight experience internally within teams, with Client and their customers.Provide exceptional customer service to internal stakeholders and customers. Build team managers succession plans. Provide a holistic view of service delivery to the client.Support Ad Hoc contractual projects for the client in line with the nominated project team. Initiate and own continuous improvement projects within area of his/her responsibility. Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit.Operational Expertise:Proven experience in sound operations management, including SLA management, to ensure seamless delivery of services.Client-Focused:Excellent client interaction skills, with the ability to build strong relationships and provide top-notch customer service.Communication Skills: Fluent English skills, both oral and written, to effectively communicate with clients and teams.Attention to Detail:Meticulous attention to detail to identify and resolve issues promptly, ensuring high-quality service delivery.Adaptability & Problem-Solving:Ability to work under pressure, solve urgent matters, and adapt to changeExcellent interpersonal and communication skillsStrong commitment to working with teams Providing excellent customer serviceAbility to work in a multicultural and diverse environmentA natural ability to adapt to changeExperience in managing unstructured problems Problems within this role are typically service-related for the client. Problems can occur daily and can range from small client requests through to large service issues. For contractual problems Experience in managing unstructured problems, particularly service-related issues, and working closely with SDL to close gaps and ensure client Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

At Regalix, now A Market star Company, you will have the opportunity to work in a dynamic environment that thrives on collaboration, embraces cutting-edge technologies, and delivers impactful solutions to our clients. With a shared commitment to excellence, innovation, and client success, we are setting new benchmarks in the market. By leveraging Regalix's deep understanding of digital marketing strategies and Marketstar's proven track record in driving sales and customer engagement, we have forged a unique synergy that propels us to the forefront of our field. Together, we will shape the future of our industry and achieve new heights of success. Account Strategist Experience: 0 to 5 years Location: Hyderabad Salary: Based on Industry Standards Key Responsibilities & What will you need to succeed in this role? Listen to the call effectively and comprehend the implicit & explicit ask of the customer. Able to convince, provide short & long term solutions aligned to the customer's business goals. Build rapport with the customer and maintain rational/neutral communication. Handle objections and continue the conversation to a productive outcome. Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement. Leverage existing and new relationships with current accounts to grow revenue in strategic product areas. Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes for book segmentation and engagement. Develop and maintain subject matter expertise on client's marketing solution offerings. Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform. Provide updates to the management team on your pipeline and sales forecast objectives and key results. Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. International Voice LOB Experience including using of Dialers for OB Calls. Exceptional written & verbal communication skills. Agility. Ability to multitask & Collaborate. Customer centricity. Objection Handling. Stakeholder Management. Qualifications: 1-5 years of overall relevant experience (Sales process experience Mandate). Graduate in any field. Sales knowledge on social media platform. Skilled using Microsoft Office (Excel, Word and PowerPoint)or G Suite (Sheets, Docs and Slides). Candidates should be flexible with rostered day offs and working in shifts. Salesforce software working knowledge is good to have. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately

Hi Greetings From Randstad Job Title: AR Coordinator Location: Noida Interview - Face to Face ( 1 Round ) Skills - ACCOUNTING KNOWLEDGE Good comms Excel Knowledge ( V LOOK UP , H look up, Adavance Excel ) ctc - 20k Min Days - 6 days 1 year payroll immediate joiners Role Summary: The AR Coordinator will be responsible for end-to-end management of unbilled and M&D (Missing & Damaged) activities, ensuring timely closure, follow-ups, and system updates to maintain accurate Accounts Receivable records. This role requires strong coordination with Sales, AR teams, and customers to drive process adherence and improve collection efficiency. Key Responsibilities: Unbilled and M&D Follow-up: Conduct regular follow-ups via email and phone calls for unbilled and M&D cases. Track pending activities and ensure timely resolution. Data Management & Closure: Prepare and maintain unbilled and M&D data accurately. Ensure closure of unbilled and M&D cases within the defined TAT (Turnaround Time) of 60 days, with supporting proof. Remove closed items from the system after tax invoices are created. Coordination & Communication: Inform AR and Sales teams to create tax invoices against closed unbilled and M&D cases. Collaborate closely to resolve discrepancies and escalate issues as required. Pickup Management: Follow up on upcoming pickups for SAM (Strategic Account Management) customers (A Type). Enforce pickups in line with the companys policy. Monitor and track upcoming pickups to avoid delays. Reporting & Compliance: Update records and trackers regularly. Share periodic reports on pending and closed cases with stakeholders. Adhere to all internal processes and policies for AR management. Skills & Competencies: Excellent coordination and follow-up skills. Strong verbal and written communication. Good knowledge of AR processes and tax invoice requirements. Proficiency in MS Excel and ERP systems. Ability to work cross-functionally with Sales and AR teams. Detail-oriented and organized approach to managing large volumes of data. Experience & Qualifications: Graduate in Commerce, Business Administration, or a related field. 1-2 years of experience in Accounts Receivable, Billing, or Order Management. Prior experience in unbilled closure and customer follow-ups is preferred. Regards Suji.S Lead Human Resources Email - suji.s@randstad.in Contact - 8056049643

Tele-Collections Executive Qualification: Graduation is not mandatory Experience: Min 1 yr of experience in tele-collections Language :Tamil, Telugu, Kannada, Hindi, or Bengali Please contact :HR Abhinaya 9003316278 Required Candidate profile Ability to convince the customers to pay their debts, Ability to work under pressure. Need to work for Banks and NBFC for their collection & recovery services.

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 8.5Lpa Rotational shifts, Rotational week offs, WFO ONLY Graduate Freshers Are Also Eligible For this Applicant should have 1 year of International BPO experience in voice Backend, Blended, Chat & operations experience will not be counted and DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR : Rohan Contact : 9582162971 Call or WhatsApp your resume for the same.

Min. HSC or Graduate Fresher Medical/Telecom Experienced preferred Fluent English is a must Kharadi, Pune Salary: 20-40k per month + incentives Bonus, Health insurance Night shift, 2-way cab 2 days week-offs Apply: Wp/Call HR Vaishnavi - 8265090306

Process- Loan Recovery, Collection Voice Process Experience- fresher/experience, Immediate joiners Good communication skills Hindi & Marathi and Basic English Salary: Fresher- upto 13k + incentives Experience - upto 14k + incentives Required Candidate profile Candidate should be willing to work from office. HOW TO APPLY..? To schedule your interview Call or send your CV through WhatsApp HR Swapnali:- 9822946582