Hiring For Collection Process || US Shift

1 - 4 years

2 - 5 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Location: Noida/Gurgaon

Shift: US Shifts

Job Summary:

We are looking for a customer-focused and empathetic collection executive to handle support interactions with customers based in the United States.

The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.

This role involves handling inbound and/or outbound calls, chats, or emails to resolve customer issues efficiently while

ensuring high customer satisfaction.

Key Responsibilities:

  • Make outbound and receive inbound calls to collect outstanding debts from customers in the US.
  • Negotiate payment plans or settlements within company guidelines.
  • Maintain accurate and detailed records of calls and payment arrangements.
  • Resolve billing issues and respond to customer inquiries in a professional manner.
  • Escalate unresolved issues to the appropriate internal teams when necessary.
  • Meet performance targets for call handling time, customer satisfaction, and resolution rates.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Work effectively during night shifts aligned with US time zones.

Benefits:

Salary - upto 5 LPA + Lucrative Incentives

Transportation facility

Qualifications:

Min 1yr International voice experience required

Collection experience NOT mandatory

Graduates/Undergrads eligible

Interested candidates, share cv on WhatsApp (Surbhi - 9999765727)

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