921 Collections Process Jobs - Page 10

As the Area Collections Head at Kinara Capital, you will be responsible for overseeing and managing the collections process in your designated area. You will lead a team of collection agents, ensuring that collection targets are met while maintaining positive relationships with customers. Your role will involve developing strategies to minimize delinquency rates, implementing effective collection procedures, and ensuring compliance with relevant regulations. You will analyze collection data and metrics to identify trends and make informed decisions to enhance the collection process. Your leadership skills will be crucial in training and motivating your team to achieve excellence in their performance and drive overall revenue recovery. Key Responsibilities: - Manage and lead a team of collection agents by setting performance targets and providing ongoing coaching and support. - Develop and implement collection strategies that are aligned with the companys goals and customer service standards. - Monitor collection activities and provide reports on performance metrics, trends, and areas for improvement. - Conduct regular audits of collection practices to ensure compliance with legal and regulatory requirements. - Collaborate with other departments to streamline processes and enhance overall operational efficiency. - Handle escalated customer issues and negotiate payment plans to resolve outstanding debts. - Stay updated on industry trends, best practices, and changes in regulations that may impact collections. Skills and Tools Required: - Proven experience in collections management or a similar role within the financial services industry. - Strong leadership and team management skills, with the ability to motivate and develop talent. - Excellent negotiation and communication skills, both verbal and written. - Analytical mindset with the ability to interpret data and make strategic decisions. - Proficiency in using collection software and customer relationship management (CRM) tools. - Knowledge of relevant legal and regulatory frameworks governing collections. - Strong problem-solving skills and the ability to handle challenging situations with professionalism. - A customer-centric approach, balancing the need for collections with maintaining customer relationships. - Bachelors degree in finance, business administration, or a related field is preferred. - Ability to work effectively in a fast-paced and target-driven environment.

As the Area Collections Head at Kinara Capital, you will be responsible for overseeing and managing the collections process across assigned territories. Your primary focus will be to ensure the timely recovery of loans and minimize the delinquency rates while maintaining a positive customer relationship. You will lead a team of collection agents, develop strategies to enhance collections efficiency, and implement best practices for credit recovery. Your role will involve analyzing collection metrics, preparing reports for management, and collaborating with other departments to improve overall operational performance. Key Responsibilities: - Lead and manage the collections team in the assigned area to achieve collections targets. - Develop and implement effective collections strategies to reduce overdue accounts. - Monitor and evaluate collection processes and performance metrics. - Conduct regular training sessions for collection agents to improve skills and performance. - Collaborate with the risk management and credit assessment teams to identify potential issues. - Prepare detailed reports and present findings to senior management. - Build and maintain strong relationships with customers to facilitate effective collections. - Ensure compliance with regulatory requirements and internal policies related to collections. - Resolve escalated customer issues and disputes regarding collections. Required Skills: - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Proficiency in negotiation and conflict resolution. - Analytical skills with the ability to interpret data and make informed decisions. - Familiarity with collection software and tools. - Knowledge of legal and regulatory aspects of collections. - Ability to work under pressure and meet tight deadlines.

Process:- Loan Recovery Process Good Communication. Providing service to the customers. Freshers/Experienced both can apply. Handling Inbound And Outbound calls Salary: 11,000 To 16,000 Inhand+Incentive Shift Timing-9:30am-6:30pm Required Candidate profile"- Qualification: Min HSC Fixed Sunday week of To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Altaf :- 7796427006

Required * US sales * Canadian immigration sales * US 3rd party collection * US AT & T sales ( Voice process) Exp...min... 1 yr in sales / any international sales Location:- gurgaon, delhi, noida salary upto:- 40k + unlimited incentives

Hiring for 3rd Party Collection (US Process ) Exp. required min. 1 year in (US Outbound Sales ) (US Process ) Salary up to : 38k plus incentives Loc. Noida sec 63 Direct line up : 4pm to 7pm 5 days working Sat & Sun fixed off Shift : Night

Role & responsibilities Hiring for Multiple BPO Companies Domestic & International Voice/Non-Voice | Bangalore Are you looking to build a career in the BPO industry? This is your chance to join top-rated companies in Bangalore hiring freshers and experienced candidates for Domestic & International Non Voice and Domestic -Non Voice processes! Growth Opportunities in Top MNCs Limited Openings Apply Now & Grab the Opportunity! Job Description 1* BIG BASKET : Non Voice & Voice Process 6 Days working 1 day off Eng & Hindi or Eng & Any south Languages Location : Tin Factory Fresher 17k + Exp 20k Typing Speed 30WPM 90 + Accuracy After 3months Work From Home ( BASED ON PERFORMANCE ) 100% Free Placement No Charges If Any Frnds Looking for the job share the above J.D and refer My number too.... NOTE: (WE DONT TAKE ANY FEE FROM D CANDIDATES) Feel Free to Schedule your Walk-in Interviews !! Via WhatsApp or Call To Apply / Schedule Interview: Contact: [ 9035233889] Email: [ sonu.dignifiedcareera@gmail.com] Name: SONU HR

Roles and Responsibilities Manage auto loan portfolio, including new car loans, used car loans, refinancing, and commercial vehicle loans. Oversee collection management processes to minimize defaults and recoveries through agency management and passenger vehicle (PV) sales. Ensure effective implementation of collections strategies to optimize recovery rates for all types of four-wheeler loans. Develop strong relationships with dealerships to facilitate smooth execution of pre-owned car loans. Monitor key performance indicators (KPIs) such as delinquency ratios, loss rates, and customer satisfaction scores.

Organisation: Axis bank Role - Associate Agency Development Manager Channel - Agency Annual/ Yearly Target : 17L. Location : Chennai/Hyderabad/Bangalore/Kerala Only look for the candidates who are currently working)-Only Male candidates Candidate has to be a locallite, minimum 1 years in current city Experience - minimum 1 years in any field sales (Not into BPO / Tele sales/ Retail / Freshers) Qualification - Full time Graduation is must (10+2+3) (no diploma holders) Locations: Mysore, Malleshwaram, Jayanagar, Hassan, Koramangala, M G Road Mangalore, Yelahanka, Mangalore, Belgaum, Udipi, Trivandrum, Aminjikarai, Adayar, Coimbatore, Dilsuknagar, Hitech City, Vishakapatnam, Mylapore, Madurai, Secunderabad, Himayatnagar, Anna Nagar, Panjagutta, Vadapalani, Tambaram.

We are looking for a motivated and experienced Team Lead to manage our international voice process focused on banking products such as credit cards, loans, and lending. Required Candidate profile Prior experience 8-10 years in team handling with an international voice process in banking knowledge of credit card, loan, or lending processes is preferred share cv:snehal@peshr.com 9137306440 Perks and benefits good salary package

We are seeking Debit Collection Agents in Subhash Nagar, Delhi one side cab facility available Location: Delhi US shift Candidate must have experience in first/third party collection process Call/whtup Ruchika @9650997623 Required Candidate profile Excellent Communication skills Perks and benefits unlimited incentives

About the client Hiring for top Multinational corporation !! Role: O2C Team lead -Order Management Qualification : Graduation Experience : 4 - 8 Years Key Responsibilities: Team Leadership & Management: Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance. Process Ownership: Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately. Mentorship & Development: Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development. Escalation Management : Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction. Stakeholder Collaboration: Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements. Process Improvement: Identify areas for process optimization, reduce inefficiencies, and implement strategic initiatives to enhance the O2C process. Quality Assurance : Ensure adherence to quality standards and regularly review team performance metrics such as accuracy, timeliness, and compliance. System Proficiency: Provide guidance in the use of ERP and CRM tools, supporting the team in leveraging these systems effectively. Performance Monitoring : Monitor team KPIs, ensuring that quality scores and customer satisfaction targets are consistently met or exceeded. Shift Leadership: Provide leadership presence across multiple shifts to ensure smooth operations in a 24/7 environment. Qualifications: Education : Any Graduate/Postgraduate. Certification in Supply Chain Management, Business Process Management, or related fields is preferred. Experience: Minimum 6 to 8 years of experience in Order Management and O2C processes, with at least 2 to 3 years in a leadership or team lead role within a BPO/BPM environment. Leadership Skills: Demonstrated ability to lead, coach, and develop a team in a fast-paced, dynamic work environment. Technical Skills: Proficiency in ERP/CRM tools and MS Office. Ability to train and guide others in using these systems effectively. Location: Bangalore Salary: 10.5 LPA Shift: Night Shift (Sat & Sun fixed weekly off) Mode: Work from Office Interview mode : Face to Face (Walk -in) Transport: 2-way cab facility provided - Thanks & Regards, Lakshmi PS HR analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432489 | WhatsApp 789250019 lakshmi.p@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************

We’re hiring experienced professionals for 1st & 3rd Party US Collections. Experience: Min. 1 year in international sales or collections Salary: 40 – 50k Work Schedule: 5 Days a Week Location: Delhi / Noida Contact FATIMA 9990683423

Hiring for US Collection 1st Party Collection / 3rd Party Collection Exp > Min 1 year Salary > 40 to 50k Location > Delhi / Noida 5 Days Working Candidates must have experience working with international sales and collections.

Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore" WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift. location:manayatha Freshers:30k Experienced:38k UK SHIFT call namritha@7795311104 call hr manish@7848820049 NOTE:- PLEASE schedule your interviews with the HR's Roles and Responsibilities Desired Candidate Profile Perks and Benefits

Greetings from ignites We are hiring for sanctions screening for the top MNC in bangalore Looking for minimum 2 year experience in Sanctions screening graduate, undergraduate is fine salary - up to 6.5 lacks + incentives Location- Hebbal Bangalore Shift- Rotation Immediate joining, please call hr Shruthi@7816842400 hr pooja@9886112704

Role & responsibilities Should have prior experience in International Collections Process. Deliver monthly performance reviews Assist with ongoing representative and team development Monitor adherence to break/lunch schedules, ensuring adequate coverage during shifts Handle escalated calls and settlement negotiations for team members Monitor phone calls for quality and coaching opportunities Ensure compliance with Applicable Laws (including FCRA, UDAAP, TILA, TCPA, FDCPA, ECOA) Report training needs to Account Manager / Trainer Provide feedback to management for new or revised procedures as needed Walk the floor and be available to assist team members. Preferred candidate profile 3+ years of Collection experience in a Supervisor role is required, preferably in Banking and Financial Services Industry Good knowledge of financial services practices as applicable with proven leadership potential Working knowledge of FCRA, UDAAP, TILA, TCPA, ECOA rules and laws are preferred, not mandatory. Good written and oral communication skills in English

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Sobia 6362039269 or 9964080000 Responsibilities To process all the candidates going through the recruitment process by sending, checking and helping candidates to complete documentation. (Working rights, police check, medicals, modules, registration, bank, tax, super details, reference checks) Contacting and calling candidates to confirm candidates for role once all documentation has been completed HR Compliance: Stay up to date and ensure 100% compliance with local labour laws and regulations, providing guidance when necessary. Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws. JOB REQUIREMENTS- 1) Strong attention to detail. 2) Strong admin and compliance management skills 3) Excellent communication skills. 4) Ability to effectively communicate with candidates via phone when confirming candidates for roles 5) Problem solving attitude 6) Raise issues, concerns, errors to the team leader immediately. 7) Able to multitask and have excellent time management 8) Able to work in a fast-paced environment 9) Able to work on repetitive tasks 10) Excellent Excel skills For More Details Call HR Sobia 6362039269 or 9964080000

Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop C all Ambika on 9110657487 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters Job description Hiring for Technical support executive/CSE/for international BPO. salary: 27 K to 50K CTC Qualification: Graduation passed, Excellent English communication. shift: Rotational Location: Manyata Tech park, whitefield, Brookfield, Marathalli, Electronic City & BTM Layout Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai For More Details Please Call HR Ambika on 9110657487 or 9964080000 Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop Call Adeeba on or 7975182651 You can also visit our website jobshop.ai to chat with our HR Recruiters Job description Hiring for Customer & Technical support executive/CSE/for international BPO. salary: 5 to 6 LPA Qualification: Graduation passed, Excellent English communication. shift: Rotational Location: Manyata Tech park, whitefield, Brookfield, Marathalli, Electronic City & BTM Layout Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai For More Details Please Call HR Adeeba on or 7975182651 or 9964080000 Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Job Description: We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift) . This is a blended customer support role involving voice, chat, and email communication with international clients. Key Responsibilities: Provide high-quality voice-based support to international customers. Handle queries via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve customer issues effectively. Maintain customer satisfaction and adhere to quality and performance standards. Work in 24x7 rotational shifts, including night shifts. Candidate Profile: Excellent English communication skills (both verbal & written). Strong interpersonal and problem-solving skills. Comfortable with rotational shifts (24/7 operations). Basic proficiency in MS Office tools (Outlook, Word, Excel). Good typing speed and computer navigation skills. Team player with a proactive and professional attitude. Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel ( Excluding Taloja & Sukhapur ) Western Line: Chandivali & Mira Road ( via Golden Nest Circle, Ghodbunder Road ) Shift & Weekly Off: Shift: 24x7 rotational (including night shifts) Weekly Off: 2 rotational offs Perks & Benefits: Lucrative performance-based incentives Cab facility for safe and convenient travel Travel allowance included Medical insurance coverage Work-life balance with 2 weekly offs How to Apply: Walk-in directly between 12:00 PM to 7:00 PM Location: Sutherland Global Services, Airoli, Navi Mumbai Join us and be part of a dynamic team driving global customer satisfaction!

Job Title: Collections Officer Company Name: Kinara Capital Job Description: As a Collections Officer at Kinara Capital, you will be responsible for managing and collecting overdue payments from clients. Your primary objective will be to ensure timely recovery of outstanding debts while maintaining positive client relationships. You will conduct regular follow-ups, negotiate payment plans, and implement strategies to minimize delinquencies. A key aspect of your role will involve analyzing client accounts, identifying potential risks, and reporting on collection progress to management. Responsibilities: - Monitor and manage overdue accounts to ensure timely collections - Communicate with clients via phone, email, and other channels to follow up on payments - Negotiate payment arrangements and provide solutions for clients facing financial difficulties - Maintain accurate records of interactions and payment agreements - Prepare and send out reminders and collections notices - Collaborate with the finance team to resolve discrepancies in accounts - Provide regular updates to management on collection issues and progress - Conduct credit checks and evaluate the creditworthiness of clients Skills and Tools Required: - Strong communication and negotiation skills - Ability to build and maintain relationships with clients - Proficient in using accounting and collections software - Knowledge of credit and collection laws and regulations - Excellent analytical and problem-solving skills - Attention to detail and strong organizational skills - Proficient in Microsoft Office Suite (Excel, Word, Outlook) - Experience in customer service or collections, preferably in the financial sector This role offers an exciting opportunity to contribute to our mission of providing financial solutions to small businesses while enhancing your skills in debt recovery and client relations.

Leading BPOs: Gurgaon & Noida Hiring freshers & experienced Experienced salary: International: Upto 45k Domestic: Upto 30k Freshers salary: International: Upto 30k Domestic: Upto 25k Excellent incentives Call/WhatsApp Aryan 9220989363 Required Candidate profile Excellent opportunity for FRESHERS! Exp. candidates will get a hike +2/UG/Grad eligible Immediate joiners only *EXCELLENT SKILLS IN SPOKEN ENGLISH MANDATORY* Call/WhatsApp Aryan 9220989363

Process:- Voice Process Good Communication. Providing service to the customers. Freshers/Experienced both can apply. Handling Inbound And Outbound calls Salary: 11,000 To 16,000 Inhand Shift Timing-9:30am-6:30pm Required Candidate profile"- Qualification: Min HSC Fixed Sunday week off To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Dhanshree :- 9765799435

Job Title: Collections Officer Company Name: Kinara Capital Job Description: As a Collections Officer at Kinara Capital, you will be responsible for managing the collections process for our clients, ensuring timely and efficient recovery of overdue payments. Your key duties will include contacting clients with outstanding balances, negotiating payment arrangements, and maintaining accurate records of all interactions. You will also work closely with the finance team to assess customer accounts and track collections metrics to improve performance. The ideal candidate will have strong communication skills, a customer-centric approach, and the ability to handle challenging conversations while maintaining professionalism. Key Responsibilities: - Reach out to clients with overdue payments via phone, email, and other communication methods. - Negotiate payment terms and arrangements, adhering to company policies while emphasizing customer satisfaction. - Maintain detailed records of client communications and payment history in the company s database. - Collaborate with the finance team to resolve discrepancies and ensure accurate account management. - Generate and analyze collections reports to track performance and identify trends. - Provide excellent customer service to enhance client relationships and facilitate payment processes. - Stay informed about company products and services to effectively communicate with clients about their accounts. Skills and Qualifications: - Proven experience in collections, accounts receivable, or a related field. - Strong negotiation and persuasion skills. - Excellent verbal and written communication abilities. - Proficient in using CRM software and Microsoft Office Suite, particularly Excel. - Strong analytical and organizational skills. - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. - Attention to detail and accuracy in record-keeping. - Problem-solving abilities and a proactive mindset. Tools Required: - CRM software for managing client interactions and records. - Excel for reporting and data analysis. - Communication tools such as email and phone systems for client outreach. - Financial software for tracking payment statuses and account management. Join Kinara Capital and contribute to our mission of providing accessible financial solutions while helping clients manage their financial responsibilities effectively.

Hi Connections, Hiring Collections Specialist Work From Home Freshers can Apply Key Skill: Collections, Good Communication, International Voice Mandatory Skill: Good Communication, Graduate, Open to shifts Preferred Location : Tamil Nadu, Bangalore, Chennai, Kochin, Bhopal, Mumbai, Hyderabad 1. Review open accounts from the daily Ageing report 2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations 3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements 4. Monitor customer payments activity to ensure receivables are collected in a timely manner 5.Ensure timely escalation in case of non-payment or no response 6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner 7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client 8. Assists with the cleanup of UC's (unapplied credits), short paid invoices 9. Send Dunning letter to customers to make the payment of delinquent accounts 10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis 11.Update Daily/Weekly trackers and perform self-quality check 12.Adherence to Control and Compliance 13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any 14. Follow and update the Standard Operating Procedure (SOP) 15. Active participation in Learning & Developments 16.Involve in Process Improvements and its implementation 17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements 18. Interact and Coordinate with the support functions teams 19. Preparing questionnaires along with training team for Internal Assessment 20.Adherence to Control and Compliance and collate related documents towards external / internal audit 21. Acting as a backup to the Team lead as and when required Interested Kindly Ping / Call @ 9791385843 Kindly drop your Resume @ Abinaya.Manoharan@Sutherlandglobal.com Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “TAHelpdesk@Sutherlandglobal.com”