Cluster Manager - Retail Banking Business

Job Description

About the Company - SVC Co-operative Bank Ltd ., formerly known as The Shamrao Vithal Co-operative Bank Ltd., is a trusted institution with a legacy of over 118 years and counting. SVC Bank is one of the leading Multi-State Scheduled Urban Co-operative Bank with a network of 200 branches spread across 11 States in India. For more details, please visit our website: www.svcbank.com About the Role - As a part of our continued growth journey, we are looking to on-board experienced and qualified professional’s candidates for the position of Cluster Manager - Retail Banking Business (Chief Manager) . The details are mentioned herein:- Responsibilities - Drive growth across key Retail Banking products – CASA, Retail Loans, SME products, and cross-sell products. Develop and implement cluster-level strategies for business acquisition and portfolio growth. Expand the bank’s product reach by identifying new customer segments, geographies, and market opportunities. Lead and manage the following Sales Verticals reporting to the Retail Banking Business vertical: - CASA Sales Team - Retail SME Sales Team - DSA (Direct Sales Agent) Tie-ups Monitor and drive performance of branch managers and specialized sales teams to achieve targets. Set goals, monitor achievements, and provide continuous feedback, training, and mentoring to the team. Foster deeper engagement with customers through relationship management initiatives. Promote superior service standards to drive customer satisfaction, loyalty, and retention. Coordinate and follow-up with centralized departments like Account Opening, Retail Credit, and SME Processing to ensure: - Timely processing of applications. - Smooth conversion of leads into actual business. Monitor the DSA tie-ups to ensure compliance with partner guidelines and service standards. Identify, empanel, and nurture DSA partners for sourcing retail and SME business. Provide regular and accurate reporting on business performance, pipeline management, and target achievement. Utilize business intelligence and market feedback for corrective actions and future planning. Eligibility Criteria : Qualification : Graduation in any faculty from a recognized University. MBA would be an added advantage Experience : Minimum 10-15 experience in Retail Banking with proven experience in Sales, Branch Management, or Cluster Management. Prior experience in handling CASA Sales, Retail SME Sales, and DSA partnerships preferred.