2375 Client Servicing Jobs - Page 46

About Us:. Our mission at micro1 is to match the most talented people in the world with their dream jobs. If you are looking to be at the forefront of AI innovation and work with some of the fastest growing companies in Silicon Valley, we invite you to apply for a role. By joining the micro1 community, your resume will become visible to top industry leaders, unlocking access to the best career opportunities on the market.. Job Summary:. We are seeking a detail-oriented and dynamic Customer Success Manager to join our team. The ideal candidate will have hands-on experience in Human Data/AI training and Reinforcement Learning from Human Feedback (RLHF) operations. Your primary responsibility will be to ensure the successful onboarding and satisfaction of our clients, utilizing your expertise in large-scale projects to drive client success. If you thrive in remote work environments and excel at client communication, this might be the perfect opportunity for you.. Key Responsibilities:. Lead large-scale client onboarding processes, ensuring smooth transitions and satisfaction.. Develop and maintain strong client relationships through effective communication.. Analyze and interpret data to provide actionable insights and enhance client success.. Report on key metrics and progress, ensuring transparency and alignment with client expectations.. Demonstrate deep ownership by taking full responsibility for client success outcomes.. Collaborate with development teams to align project goals and deliverables.. Monitor client feedback and proactively identify areas for improvement.. Required Skills and Qualifications:. Proven experience in Human Data/AI training or RLHF operations.. Exceptional written and verbal communication skills.. Strong background in managing large-scale onboardings.. Proficiency in data analysis and reporting tools is nice to have.. Demonstrated ability to take deep ownership and responsibility in client-facing roles.. Problem-solving skills and the ability to work independently in a remote setting.. Ability to thrive in a fast-paced and dynamic environment.. Preferred Qualifications:. Experience in a client and developer-facing role within the tech or AI industry.. Previous experience working in remote or distributed teams.. Knowledge of industry-specific tools and technologies for data operations.. Show more Show less

Key Responsibilities: Client Relationship Management: Serve as the primary liaison between the company and clients, ensuring clear communication and understanding of client needs. Project Management: Oversee project timelines and deliverables, ensuring client expectations are met within agreed-upon deadlines and budgets. Client Retention: Build and maintain long-term relationships with clients, focusing on client satisfaction and retention by addressing their needs proactively. Upselling & Cross-Selling: Identify opportunities to upsell or cross-sell services to existing clients and present them with solutions that add value to their business.

Build strong relationships with clients Manage daily communications (Basecamp, email, calls) Follow up on tasks, ensure accountability weekly. Handle client updates, meetings, and escalations on time Collaborate with SEO, Content, and Design teams Required Candidate profile 2+ years relevant experience Excellent written and verbal communication in English High accountability and ownership of client accounts Ability to work in a fast-paced team environment Perks and benefits 5 Days Working Free Health Insurance

Position Purpose Primary responsibilities of the team includes: Work closely with our business partners (Sales, Trading, Business Managers, Relationship Managers) on various client related topics Act as coordinator internally to ensure we provide a solution to clients with a competitive timeline. Ensure timely and appropriate level of escalation pertaining to client-impacted issues. Handle post trade allocation and trade exceptions for Synthetic Prime Brokerage clients Follow SLA turnaround time on client issues, and solutions. Review CSG and client MI to drive improvement leveraging technology or process enhancement. Involved in projects/initiatives globally and locally, on continuous improvement / enhancement to clients, achieve efficiency/cost reduction, mitigate operational risk, streamline existing process, conduct UAT testing. Bring solutions to new business initiatives for development. Propose process improvements to improve client journey. Please note that this role requires night shift coverage starting from 18:30 / 19:30 / 20:30 IST onwards and will change based on business requirement. Ensure timely responses by end of day. Ensure processes and controls are performed Act as liaison between the back office and client/front office as applicable Escalation points for problem or sensitive cases Responsible for staff training and progress follow up Work with Team Leads and Manager to review Inquiry/ Investigation reports for outstanding investigations and inquiries and create specific reporting for corporate clients. Ensures adherence to all external regulatory and internal policy guidelines as dictated by the position. Responsible for the departments statistics for month end reporting (KPI). Direct contribution to BNPP operational permanent control framework. Recommend and monitor KPIs making sure that SLAs/turnaround times are being met. Have a clear understanding of how to handle exceptions or issues What is required for you to succeed? Core Competencies Ownership, Drive for results own your client, hold and grab follow thru issues / queries, Delivers high quality work timely. Risk awareness Demonstrates a good awareness of operational risk management. Always considers risk in his/her daily activities and abides by the operational responsibilities, where relevant. Corporate role model, integrity & ethics Acts with discipline and high ethical standards. Team player & cross-cultural awareness Works effectively in a team. Collaborates and shares information and solutions with colleagues, with other teams and stakeholders. Client focus Sees stakeholders as well as external clients as customers. Challenge status quo - raise question on processes and current system flows. Essential Personal Skills Diligence - Displays dedication and prioritizes problems by considering the impact on the business; identifies quick-wins. Resilience - Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress (due to market, time or pressure). Communication (Active listener and clear communicator) - Communicates clearly. Communicates pro-actively with management, escalating issues as necessary. Ability to deal confidently with a range of personnel including management. Innovation - Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers. Proactivity - Self-starter with ability to work effectively with minimum supervision and detail oriented to ensure a quality service is provided. Structured / Multi-tasked Ability to undertake structured analysis of a problem, identify key pain points and propose / implement pragmatic solutions rapidly. Technical & Behavioral Competencies Ability to analyse, organize and report efficiently. Flexibility on working methods and changing international environment. Rigorous and reactive in order to face pressure and reach excellence anytime Diligently follow the set procedures and Compliance policies Knowledge of financial markets and products, and easiness/expertise in dealing with Excel. Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to develop others & improve their skills Ability to develop and adapt a process Ability to develop and leverage networks Specific Qualifications (if required) NA Education Level: Bachelor Degree or equivalent Experience Level At least 8 years

We are seeking a motivated and client-oriented Relationship Manager to join our stock broking team, responsible for building lasting relationships, acquiring new clients, and promoting a range of financial products including equities, derivatives, mutual funds, IPOs, margin trade funding, and Loan Against Shares. The role involves advising clients based on their risk profiles, assisting with account setup and documentation, resolving queries promptly, and staying informed on market trends to offer timely investment insights. The ideal candidate holds a bachelor s degree in Finance, Commerce, or a related field, possesses strong communication and problem-solving skills, and demonstrates a passion for financial markets with a focus on achieving sales targets and delivering excellent client service.

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Business Descriptor : The Global Payment Solutions (GPS) Account Manager (AM) is responsible for the global satisfaction of a portfolio of GPS clients. The purpose of this role is to ensure clients receive a superior service experience both locally and globally; to be a client s single point of contact for service for those complex queries that are fall above and beyond basic transactional queries. The Account Manager s portfolio will be a mix of top tier, highly complex GPS clients and complex clients. The Account Manager will be accountable for the overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Client Service Reviews, coordination of a clients global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day to day basis. Depending on the complexity and geography of the client this role will either lead the client relationship or play a supporting role on a global squad covering the client. Principal Responsibilities : Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client s local or regional Treasury and Finance organisation. Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients (revenue targets included in scorecard) Accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues. Responsible for resolving assigned queries. Accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others. The role holder must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks. Strong written and oral communication skills; must be able to put complex product and/or technical information into simple terms. Maintain a client footprint with the basic information required to deliver a superior client experience Essential Strong knowledge of local and global cash management and clearing services, products, and techniques. Proven ability in identifying and meeting customer needs through matching a broad range of products and services. Ability to understand a customer s business and the fundamentals of running a business. Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations. Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders. Ability to thrive in a complex matrix environment with several stakeholders with differing goals/expectations. Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks. Strong analytical skills Ability to travel. Desirable Previous banking experience working with FIs/Corporates in a relationship or account management role. Specific experience with large multi-national corporations or financial institutions including Global/Regional HQ names will be an advantage. Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments. Knowledgeable about our competitors products and services, strategies, and client relationship practices. Broad knowledge of HSBC Group companies and product ranges Requirements Minimum Graduation or as required for the role, whichever is higher Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. Useful Link Link to Careers Site: Click HERE You ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Trade India pvt ltd We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Position - FLS (Executive/ Assistant Manager / Relationship Manager) Minimum Qualification - Graduate (Any Field) Experience Required - (1-5) Years Candidate must have relevant industry experience. Role & responsibilities You will be responsible for closing sales deals over the client meeting and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services Via Client meeting as well as dealing with complaints and doubts. Contact potential or existing customers to inform them about a product or service. Keep records of client visits and sales and note useful information. Ability to learn about products and services and describe/explain them to prospects

As a Farmer in our Business Development team, your mission is to cultivate and strengthen long-term relationships with existing and new clients, ensuring they see continuous value in Yellow Seed s offerings. You ll be their trusted advisor understanding their evolving needs, identifying growth opportunities, and ensuring seamless collaboration with internal teams. If you have a strategic mind, a service-first approach, and love growing what s already been sown, we want to meet you. Your Key Responsibilities Will Comprise: Maintain sales trackers, lead logs, and performance metrics. Manage and grow key client accounts with a focus on retention, satisfaction, and revenue growth. Build deep relationships with client stakeholders, becoming their go-to point of contact. Proactively identify upsell, cross-sell, and repeat business opportunities by understanding client goals. Collaborate with internal content, strategy, and delivery teams to ensure high-quality execution. Track client service usage, feedback, and propose tailored content strategies or solutions. Monitor account performance and provide periodic updates to clients and internal teams. Maintain updated trackers, CRM entries, and performance reports to ensure business visibility. Represent Yellow Seed at client meetings, reviews, and relevant industry touchpoints. You re Right For This Role If You: Have at least 2 years of experience in client servicing or business development in a digital/content/creative agency setup. Possess strong interpersonal, communication, and consultative selling skills. Are solution-oriented, collaborative, and highly responsive to client needs. Can juggle multiple clients and projects without missing a beat. Are comfortable navigating agency life and client expectations with maturity and insight. Understand content marketing, social media, creator economy and digital trends and how storytelling can drive business value. Phew! Thats quite something. But don t tell us we never told you! If youve reached here and have survived the Job description, during the interview, do tell us Why should we not recruit you? You heard that right Job location: Mumbai Joining: Immediate (Preferred) About Us: Yellow Seed is a Content-first Creative Agency that works with brands and global agency networks to create relevant & engaging content across platforms. With a firm belief in the power of ideas and creating relevant content, we partner with marketing teams to build effective communication which is customer-focussed and aligned with business goals. www.ItsYellowSeed.com

: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Expectations/ : l Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. l The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: l AdaptabilityAttitude of optimism and “can-do” orientation with ability to think creatively and navigate successfully past barriers and obstacles l Focus through the NoiseAbility to tune out distractions to focus work on priority goals and tasks l PersuasionAbility to present concepts, ideas and proposals in a manner that is perceived positively by and clearly resonates with intended audiences and stakeholders, while encouraging action. l ProfessionalismAbility to project a mature and professional attitude, demeanor and appearance as is appropriate to a given situation l Sense of UrgencyAbility to prioritize, plan and move decisively when necessary to meet timeframes to avoid timing crises. Why join us: l A collaborative output driven program that brings cohesiveness across businesses through technology. l Improve the average revenue per use by increasing the cross-sell opportunities. l A solid 360 feedbacks from your peer teams on your support of their goals. l . Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Expectations/ : l Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. l The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: l AdaptabilityAttitude of optimism and “can-do” orientation with ability to think creatively and navigate successfully past barriers and obstacles l Focus through the NoiseAbility to tune out distractions to focus work on priority goals and tasks l PersuasionAbility to present concepts, ideas and proposals in a manner that is perceived positively by and clearly resonates with intended audiences and stakeholders, while encouraging action. l ProfessionalismAbility to project a mature and professional attitude, demeanor and appearance as is appropriate to a given situation l Sense of UrgencyAbility to prioritize, plan and move decisively when necessary to meet timeframes to avoid timing crises. Why join us: l A collaborative output driven program that brings cohesiveness across businesses through technology. l Improve the average revenue per use by increasing the cross-sell opportunities. l A solid 360 feedbacks from your peer teams on your support of their goals. l . Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Expectations/ : l Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. l The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: l AdaptabilityAttitude of optimism and “can-do” orientation with ability to think creatively and navigate successfully past barriers and obstacles l Focus through the NoiseAbility to tune out distractions to focus work on priority goals and tasks l PersuasionAbility to present concepts, ideas and proposals in a manner that is perceived positively by and clearly resonates with intended audiences and stakeholders, while encouraging action. l ProfessionalismAbility to project a mature and professional attitude, demeanor and appearance as is appropriate to a given situation l Sense of UrgencyAbility to prioritize, plan and move decisively when necessary to meet timeframes to avoid timing crises. Why join us: l A collaborative output driven program that brings cohesiveness across businesses through technology. l Improve the average revenue per use by increasing the cross-sell opportunities. l A solid 360 feedbacks from your peer teams on your support of their goals. l . Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Expectations/ : l Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. l The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: l AdaptabilityAttitude of optimism and “can-do” orientation with ability to think creatively and navigate successfully past barriers and obstacles l Focus through the NoiseAbility to tune out distractions to focus work on priority goals and tasks l PersuasionAbility to present concepts, ideas and proposals in a manner that is perceived positively by and clearly resonates with intended audiences and stakeholders, while encouraging action. l ProfessionalismAbility to project a mature and professional attitude, demeanor and appearance as is appropriate to a given situation l Sense of UrgencyAbility to prioritize, plan and move decisively when necessary to meet timeframes to avoid timing crises. Why join us: l A collaborative output driven program that brings cohesiveness across businesses through technology. l Improve the average revenue per use by increasing the cross-sell opportunities. l A solid 360 feedbacks from your peer teams on your support of their goals. l . Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Expectations/ : l Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. l The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: l AdaptabilityAttitude of optimism and “can-do” orientation with ability to think creatively and navigate successfully past barriers and obstacles l Focus through the NoiseAbility to tune out distractions to focus work on priority goals and tasks l PersuasionAbility to present concepts, ideas and proposals in a manner that is perceived positively by and clearly resonates with intended audiences and stakeholders, while encouraging action. l ProfessionalismAbility to project a mature and professional attitude, demeanor and appearance as is appropriate to a given situation l Sense of UrgencyAbility to prioritize, plan and move decisively when necessary to meet timeframes to avoid timing crises. Why join us: l A collaborative output driven program that brings cohesiveness across businesses through technology. l Improve the average revenue per use by increasing the cross-sell opportunities. l A solid 360 feedbacks from your peer teams on your support of their goals. l . Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Expectations/ : l Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. l The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: l AdaptabilityAttitude of optimism and “can-do” orientation with ability to think creatively and navigate successfully past barriers and obstacles l Focus through the NoiseAbility to tune out distractions to focus work on priority goals and tasks l PersuasionAbility to present concepts, ideas and proposals in a manner that is perceived positively by and clearly resonates with intended audiences and stakeholders, while encouraging action. l ProfessionalismAbility to project a mature and professional attitude, demeanor and appearance as is appropriate to a given situation l Sense of UrgencyAbility to prioritize, plan and move decisively when necessary to meet timeframes to avoid timing crises. Why join us: l A collaborative output driven program that brings cohesiveness across businesses through technology. l Improve the average revenue per use by increasing the cross-sell opportunities. l A solid 360 feedbacks from your peer teams on your support of their goals. l . Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Expectations/ : l Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. l The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: l AdaptabilityAttitude of optimism and “can-do” orientation with ability to think creatively and navigate successfully past barriers and obstacles l Focus through the NoiseAbility to tune out distractions to focus work on priority goals and tasks l PersuasionAbility to present concepts, ideas and proposals in a manner that is perceived positively by and clearly resonates with intended audiences and stakeholders, while encouraging action. l ProfessionalismAbility to project a mature and professional attitude, demeanor and appearance as is appropriate to a given situation l Sense of UrgencyAbility to prioritize, plan and move decisively when necessary to meet timeframes to avoid timing crises.

Responsibilities Key responsibilities: Primary point of contact to respond to clients request for information, service activities and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts and the associated e-Banking channels and platforms. The CSR is responsible for full and satisfactory resolution of all client requests. To achieve this, he/she will need to: o Closely coordinate with internal stakeholders to obtain the relevant information in order to provide a comprehensive response to a clients service request in a timely, accurate and client friendly manner. o Further, investigate and identify the underlying root cause where appropriate. In addition, he/she may be required to perform additional tasks to support the business, such as: o Proactively reach out to the client in support of bank initiatives / events and handle communications that are highly sensitive or complex in nature. o Provide support and undertake ad hoc projects as assigned. o Contribute to business growth by cross selling bank products and services. Technical & Behavioral Competencies Technical: Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels) Experience in a client facing role Comfortable with technology and MS office tools Project and problem management Proficient in written and spoken English Behavioral: Good aptitude to learn Enjoys the client interaction with excellent interpersonal skills Resourceful and able to resolve problems Meticulous and responsible Client-focused Specific Qualifications (if required): People management capability Skills Referential Behavioural Skills : (Please select up to 4 skills) Organizational skills Ability to collaborate / Teamwork Adaptability Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to anticipate business / strategic evolution Ability to develop others & improve their skills Ability to manage / facilitate a meeting, seminar, committee, training Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 3 years.

Responsibilities: Assist in drafting press releases, press notes, and listing notes under the guidance of senior team members. Support content creation efforts including writing, editing, and proofreading materials for various communication channels. Help establish and maintain relationships with media professionals and influencers. Aid in conducting consistent press outreach to editors and journalists to explore story opportunities and brand placements. Assist in identifying and connecting with key influencers and brands for potential collaboration opportunities on behalf of clients. Support client servicing efforts by participating in meetings, taking notes, and assisting in building effective client relationships. Collaborate with the PR team and manager to execute PR campaigns and initiatives effectively. Conduct industry research to develop a strong understanding of client verticals and stay updated on trends. Requirements: Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build relationships with media professionals, influencers, and clients. Detail-oriented with strong organizational skills. Proactive and self-motivated individual with the ability to work independently and as part of a team. Basic knowledge of PR principles and practices is a plus.

Position Objective Deliver a positive client experience and deepen client relationships through continuous client care, whilst being aligned to the banks objectives of ensuring efficiency and adhering to SOPs and controls. Support the Head of Client Service ISPL in the management of the team by ensuring the team adheres to SOPs, controls and appropriate risk management guidelines. Provide mentorship and guidance to Client Service Representatives, including hands-on training, supporting complex cases, career development, and individual performance management Responsibilities Primary point of contact to respond to clients request for information, service activities and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts and the associated e-Banking channels and platforms. Is responsible for full and satisfactory resolution of all client requests. To achieve this, he/she will need to: o Closely coordinate with internal stakeholders to obtain the relevant information in order to provide a comprehensive response to a clients service request in a timely, accurate and client friendly manner. o Further, investigate and identify the underlying root cause where appropriate. In addition, he/she may be required to perform additional tasks to support the business, such as: o Proactively reach out to the client in support of non-commercial bank initiatives / events and handle communications that are sensitive or complex in nature. o Provide support and undertake ad hoc projects as assigned. Supports the Head of Client Service in the daily management of the team: o Executes initiatives to enhance the teams efficiency and effectiveness o Ensures a sound control environment with satisfactory audit results o Manages and monitors the ability to deliver on target KPIs o Manage and monitor individual team members KPIs and overall performance o Promote and maintain team morale to reduce attrition and retain talent and experience Technical & Behavioral Competencies Technical: Minimum 7 years of client service experience, of which at least 3-5 years in a team leadership role Experience in the Financial Services industry, preferably in Commercial / Corporate banking Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels) Comfortable with technology and MS office tools Project and problem management Must be fluent in written and spoken English Behavioral: Good aptitude to learn Enjoys the client interaction with excellent interpersonal skills Resourceful and able to resolve problems Meticulous and responsible Client-focused Constructive and supportive leadership Specific Qualifications (if required): People management capability Skills Referential Behavioural Skills : (Please select up to 4 skills) Organizational skills Ability to collaborate / Teamwork Adaptability Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to anticipate business / strategic evolution Ability to develop others & improve their skills Ability to manage / facilitate a meeting, seminar, committee, training Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 7 years

About the Role Were looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy. Key Responsibilities • Manage the setup and delivery for ANSR’s mid-market customers, ensuring a seamless onboarding experience. • Showcase product value by delivering engaging presentations and demos that highlight the benefits of our suite. • Serve as the first point of contact for customers, handling inquiries and building strong relationships to ensure satisfaction with our products and services. • Provide customer support via phone, email, and live chat, resolving issues promptly and effectively. • Report on customer health with regular updates on usage metrics and growth opportunities. • Act as the voice of the customer to internal teams, advocating for customer needs and aligning them with business goals. Required Skills • Demonstrated experience in customer success management for SaaS products. • In-depth understanding of SaaS onboarding processes and best practices. • Excellent communication and presentation skills with the ability to clearly articulate product value. • Experience in creating customer-facing materials and content. • Strong analytical skills with a data-driven approach to customer success metrics. • Proficiency in CRM systems and customer success tools. Qualifications • Bachelor’s degree in BE, BTech, Business, Marketing, or a related field. • 3+ years in customer success, account management, or a similar role. • Proven track record in retaining and growing customer accounts. Desired Qualities • Proactive problem-solver with a customer-first approach. • Ability to work cross-functionally and influence stakeholders without direct authority. • Strong organizational and project management skills. • Passionate about technology and staying current on industry trends.

Responsibilities: * Manage customer queries via phone, email & chat * Resolve issues promptly & professionally * Collaborate with teams on process improvements . Provident fund Health insurance

• Service Clients & develop new accounts to meet sales targets through effective technical sales presentations . • We are in the business of flexible packaging for Food, Chemicals , Fertilizers, Pharmaceutical Industries, Cosmetics Required Candidate profile Sales Expert in packaging industry

Position Objective Deliver a positive client experience and deepen client relationships through continuous client care, whilst being aligned to the banks objectives of ensuring efficiency and adhering to SOPs and controls. Support the Head of Client Service ISPL in the management of the team by ensuring the team adheres to SOPs, controls and appropriate risk management guidelines. Provide mentorship and guidance to Client Service Representatives, including hands-on training, supporting complex cases, career development, and individual performance management Responsibilities Primary point of contact to respond to clients request for information, service activities and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts and the associated e-Banking channels and platforms. Is responsible for full and satisfactory resolution of all client requests. To achieve this, he/she will need to: o Closely coordinate with internal stakeholders to obtain the relevant information in order to provide a comprehensive response to a clients service request in a timely, accurate and client friendly manner. o Further, investigate and identify the underlying root cause where appropriate. In addition, he/she may be required to perform additional tasks to support the business, such as: o Proactively reach out to the client in support of non-commercial bank initiatives / events and handle communications that are sensitive or complex in nature. o Provide support and undertake ad hoc projects as assigned. Supports the Head of Client Service in the daily management of the team: o Executes initiatives to enhance the teams efficiency and effectiveness o Ensures a sound control environment with satisfactory audit results o Manages and monitors the ability to deliver on target KPIs o Manage and monitor individual team members KPIs and overall performance o Promote and maintain team morale to reduce attrition and retain talent and experience Technical & Behavioral Competencies Technical: Minimum 7 years of client service experience, of which at least 3-5 years in a team leadership role Experience in the Financial Services industry, preferably in Commercial / Corporate banking Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels) Comfortable with technology and MS office tools Project and problem management Must be fluent in written and spoken English Behavioral: Good aptitude to learn Enjoys the client interaction with excellent interpersonal skills Resourceful and able to resolve problems Meticulous and responsible Client-focused Constructive and supportive leadership Specific Qualifications (if required): People management capability Skills Referential Behavioural Skills : (Please select up to 4 skills) Organizational skills Ability to collaborate / Teamwork Adaptability Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to anticipate business / strategic evolution Ability to develop others & improve their skills Ability to manage / facilitate a meeting, seminar, committee, training Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 7 years

Position Purpose Primary responsibilities of the team include: Monitoring Corporate Actions in all reliefs and identification of eligible global positions Follow-up of events announcements, forecast and deadlines leading to an efficient management regarding scrubbing, notifications and bookings in our general books and recording systems Managing the election process for voluntary events by interacting with other internal support functions, compiling aggregated instruction to be sent to agents/custodians and ensure good receipt. Strict follow-up of the expected proceeds/results at payment date, and follow-up controls in regard to theoretical bookings and forecast assumptions that may leave with breaks on internal or external reconciliations. Acting as a central point of contact for corporate actions operations subject matters within BNP Paribas (across all functions) and outside (Custodians, Counterparties) Responsibilities Direct Responsibilities Scrubbing and set up of Corporate Actions in operating systems (e.g. Picasso) Monitoring of Corporate Actions in all reliefs and identification of eligible global positions (Settled/Pending trades, SLAB) Permanent follow-up of events announcements, forecast and deadlines leading to an efficient management regarding scrubbing, notifications and bookings in our general books and recording systems (e.g. Calypso, Power, Picasso tools) Manage the election process for voluntary events in close relations with other teams of the GM CAIT department, compile aggregated instruction to be sent to agents/custodians and ensure good receipt. Ability to manage any Corporate Actions type on the overall scope of the team. Provide a regular report to his/her hierarchy and being pro-active during all recurrent meetings (morning, weekly meetings, etc.) Contributing Responsibilities By becoming more risk aware and by following the procedures or Compliance rules that are in place to mitigate operational or reputational risk Monitors and take appropriate actions in case of market risks (buy ins) escalation process when operational risk is detected Contribute to the overall successful running of the settlement department: By maintaining good working relationships with domestic agents and custodians By communicating with, and assisting, other operational departments where needed Ensuring direct Managers are kept informed of any potential problems & issues where appropriate. Technical & Behavioral Competencies Capacity to analyze, organize and report efficiently Flexibility on working methods and changing international environment. Rigorous and reactive in order to face pressure and reach excellence anytime Diligently follow the set procedures and Compliance policies Knowledge of financial markets and products, and easiness/expertise in dealing with Excel Specific Qualifications (if required) Competencies: Analytical Risk aware Client oriented Rigorous attention to detail Result oriented Good communication skills Team spirit Must be fluent in English Skills Referential Behavioural Skills : Ability to collaborate / Teamwork Ability to deliver / Results driven Critical thinking Active listening Transversal Skills: Ability to set up relevant performance indicators Ability to understand, explain and support change Analytical Ability Ability to manage a project Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent Experience Level At least 10 years

Work with management team to identify and evaluate new market, new target clients. Work with management team to develop and implement strategic sales plan; Identify and evaluate specific new profitable business opportunities. Achieve assigned sales targets on monthly basis Initiate and complete proposals and presentation for new business opportunities on call with head HRs/CFO of SME business. Work with internal teams to deliver outstanding presentation to capture profitable business opportunity To maintain an excellent client relationship with existing and potential client Developing quotes and proposals Acquiring and on boarding New clients Building & developing client Relationship. Understanding of LR, COR & profitability. Conduct research to identify new markets and customer needs Promote the company’s products/services addressing or predicting clients’ objectives Prepare sales contracts ensuring adherence to law-established rules and guidelines Build long-term relationships with new and existing customers

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply