Client Services Representative

About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai, and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions, and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10,000 employees to provide support and develop best-in-class solutions. About BNP Paribas Group: BNP Paribas is the European Union's leading bank and a key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates, and institutional clients) to realize their projects through solutions spanning financing, investment, savings, and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future while ensuring the Group's performance and stability. Commitment to Diversity and Inclusion: About Business line/Function: Global Banking APAC (GBA) is committed to delivering growth and capturing market share in alignment with the global strategy, ensuring that revenues grow faster than costs and capital. Job Title: Client Service Representative (CSR) Department: Global Banking Front Office Business Line / Function: CIB Location: Mumbai Reports to: (Direct) Head of Client Service/Local TB/CM head. Responsibilities Key responsibilities: Primary point of contact to respond to clients" requests for information, service activities, and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts, and the associated e-Banking channels and platforms. The CSR is responsible for the full and satisfactory resolution of all client requests. To achieve this, he/she will need to: - Closely coordinate with internal stakeholders to obtain the relevant information to provide a comprehensive response to a client's service request in a timely, accurate, and client-friendly manner. - Further, investigate and identify the underlying root cause where appropriate. In addition, he/she may be required to perform additional tasks to support the business, such as: - Proactively reach out to the client in support of bank initiatives/events and handle communications that are highly sensitive or complex in nature. - Provide support and undertake ad hoc projects as assigned. - Contribute to business growth by cross-selling bank products and services. Technical & Behavioral Competencies Technical: - Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels) - Experience in a client-facing role - Comfortable with technology and MS office tools - Project and problem management - Proficient in written and spoken English Behavioral: - Good aptitude to learn - Enjoys client interaction with excellent interpersonal skills - Resourceful and able to resolve problems - Meticulous and responsible - Client-focused Education Level: Bachelor's Degree or equivalent Experience Level: At least 3 years in Relationship Management,