Client Service Manager

About Ecorgy Soutions:

Operating as a fully integrated extension of the U.S. office, our team ensures that every step of the patient care process is supported with precision, consistency, and compliance. With a focus on operational excellence and a deep commitment to quality, Ecorgy Solutions helps drive efficiency and reliability across the home healthcare sector, contributing directly to better outcomes for both patients and providers.

Job Overview:

Client Service Manager

managing clinician schedules

Roles/Responsibilities:

• Manage and coordinate clinician schedules

  to ensure accurate and timely placement of assigned cases.

• Proactively prioritize and staff high-priority or time-sensitive cases

  , engaging directly with clinicians to confirm visit schedules including during off-hours or weekends, when necessary.

• Tactfully and persuasively encourage clinicians

  to accept additional visits during emergencies or last-minute gaps, including on their off days, while maintaining a respectful and professional rapport.
• Act as the

  first point of contact for scheduling or service-related escalations

  , resolving issues promptly and efficiently to avoid disruptions in patient care.
• Use diplomacy, strong communication, and negotiation skills to address last-minute needs and secure clinician availability.
• Consistently drive client satisfaction by maintaining open, proactive communication and delivering reliable service quality.

• Identify and implement process improvements

  that optimize scheduling operations and enhance overall team performance.
• Uphold high standards of accuracy, responsiveness, and professionalism in all coordination activities.
• Take full ownership and accountability of assigned responsibilities, ensuring all tasks are completed in a timely and dependable manner.

Qualifications:

• A graduate degree in any discipline; candidates with exposure to

  healthcare coordination, operations

  , or

  sales

  will have an added advantage.
• 4 to 8 years of experience working with international clients, preferably in the healthcare, service, or client-facing operations domain.
• Strong command of English communication,
  both spoken and written, with the ability to engage professionally and persuasively.
• Excellent computer proficiency and coordination skills; comfort with tools used for scheduling and communication.
• Proven ability to work in high-pressure, fast-paced environment

  s,

  with strong multitasking and problem-solving abilities.

• Willingness to work night shifts

  (9:30 PM–6:30 AM or 12:30 AM–9:30 AM IST)

  from our Trivandrum office

  .
• Immediate joiners and candidates from

  Trivandrum or nearby locations

  are preferred.

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