482 Client Satisfaction Jobs - Page 17

Are you looking for a career-enhancing Assistant Manager job in Howrah that will allow you to lead, collaborate, and deliver exceptional results in the fast-growing e-commerce industryJoin Fusion CX as an Assistant Manager in our Howrah location, where you will play a key role in overseeing teams, managing performance, and driving client satisfaction. At Fusion CX, we are committed to transforming customer experiences by blending innovation, teamwork, and operational excellence. As an Assistant Manager in Howrah, you will lead diverse teams, ensuring the delivery of outstanding service for a prominent e-commerce client. This role is perfect for individuals with a passion for leadership and a knack for driving business success. So, don t miss the opportunity to grow with a global CX transformation company. Apply now! Job Description As the Assistant Manager in the e-commerce process at Fusion CX, Howrah, your responsibilities will include: Client Operations Collaboration : Work closely with clients and operations teams to analyze ongoing projects and processes, delivering meaningful insights that drive operational improvement and success. Your ability to coordinate effectively will ensure seamless communication and strategic alignment between internal teams and clients. SLAs KPIs Monitoring : Take full ownership of client-driven Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) such as quality, productivity, and overall service performance. You will be responsible for ensuring these metrics meet or exceed the required thresholds. Team Performance Oversight : Manage and oversee the performance of different teams, consisting of Team Leaders and their indirect reports. Your leadership will directly influence the productivity and morale of the entire workforce under your supervision, ensuring they meet business objectives. Reporting Insights : Compile, analyze, and publish detailed reports on team performance. This will involve tracking operational metrics, ensuring transparency, and providing actionable insights to senior management and clients to guide future strategies. Job Requirements To be successful in this Assistant Manager role at Howrah, you must have the following qualifications: Experience: Minimum of 2+ years as an Assistant Manager in a similar role, with a proven track record of achieving business goals. Leadership: Experience managing at least 4+ Team Leaders and overseeing 80+ team members across multiple shifts with minimal supervision. Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and handle escalations. Analytical Skills: Strong analytical abilities to assess project data and provide actionable insights. Client Management: Ability to work closely with clients and internal teams to ensure smooth operations and high client satisfaction. Problem Solving: Capability to manage operational challenges and find solutions to drive business results. Why Join Fusion CX At Fusion CX, we believe in fostering a collaborative and growth-oriented work environment where each team member is empowered to contribute to the company s success. If you are searching for a truly rewarding Assistant Manager job in Howrah that offers career growth and the chance to work in a global customer experience transformation company, this role is for you. As an Assistant Manager for an E-Commerce process at Fusion CX Howrah, you will: Work with a top-tier customer experience transformation company that is redefining the e-commerce industry. Benefit from continuous learning and development opportunities that help you grow professionally. Join a team that values collaboration, innovation, and a results-driven approach. Make a real difference by driving team performance, client satisfaction, and operational success. If you are ready to take the next step in your career, apply for this Assistant Manager position in Howrah today and become part of Fusion CX s dynamic team! Job Location Job Overview

Job Title: Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday Job Description: We are looking for 2 dynamic Senior Customer Support Executive to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess strong communication and technical background. Key Responsibilities: - Handle customer queries via calls and emails ensuring timely resolutions and client satisfaction. - Build strong relationships with clients by providing proactive support and addressing their needs efficiently. - Utilize customer support tools to manage escalations, track queries, and ensure timely follow-ups. - Collaborate with internal teams to resolve technical challenges and escalate complex issues when required. - Regularly collect customer feedback to identify improvement areas and drive customer support. Qualifications: 1-2 years of relevant experience in customer relationship management, client servicing, or technical support roles preferred. Strong verbal and written communication skills in English. Proficiency in using customer support or CRM tools for managing client relationships. A background in tech support, networking, or cybersecurity is bonus. Problem-solving mindset with a customer-first approach. Freshers with a strong technical foundation and excellent communication skills are welcome to apply. Requirements Requirements: Bachelors degree in any discipline (Technical background preferred) 1\u20132 years of experience in customer support, client servicing, or a technical support role (Freshers with strong communication and technical skills may apply) Excellent verbal and written communication skills in English Proficiency with CRM or customer support tools (e.g., Zoho CRM, Freshdesk, HubSpot) Strong problem-solving ability and a customer-first mindset Ability to handle client queries and escalations effectively via email and phone Comfortable working in a fast-paced environment and managing multiple customer interactions Basic understanding of technical concepts or prior exposure to networking/cybersecurity is a plus Team player with the ability to collaborate across departments Willingness to work from the Gurgaon office (Work from Office only) Availability to work Monday to Saturday

Location: Bengaluru, KA, India, Remote Working Hours: Monday to Friday, 12:30 PM - 8:30 PM Department: Client Success Contract Type: Full-time, Permanent Benivo transforms Global Mobility with a new blueprint high-touch Relocation Services and cutting-edge Mobility Tech in one integrated solution. This approach empowers Mobility teams to shift from reactive administration to truly strategic leadership. Through data automation, GenAI, streamlined workflows, real-time insights, and a relentless focus on people, we create a relocation experience that delivers measurable impact and wows employees every step of the way. Benivo is backed by leading private equity investors and has 100+ employees globally. Clients include Microsoft, Capgemini, Cox, CGI, Bayer, and many more. Learn more at benivo.com . Mission - Why does this job exist? The Client Success Manager ensures clients maximise value from Benivo s platform post-implementation. This role owns the client relationship from go-live through renewal, driving product adoption, client satisfaction, account health, and commercial expansion. The CSM acts as the client s strategic partner, proactively identifying opportunities and challenges, and ensuring client goals are met through structured governance and internal alignment. Responsibilities: 1. Client Relationship & Communication (30%) Act as the main point of contact for all post-go-live client matters Build strong, trusted relationships with client stakeholders Schedule and lead client meetings with clear agendas, structured follow-ups, and ongoing cadence Share relevant product updates, insights, and best practices Lead QBRs and strategic business reviews Educate clients on new features and drive adoption Cultivate advocacy and gather client references Share marketing collateral and invite to webinars 2. Adoption, Training & Enablement (20%) Drive adoption of new features and track usage metrics Proactively engage clients with tailored guidance on how to leverage new features Create and deliver client-facing training materials and walkthroughs Monitor engagement to identify areas where additional enablement is needed 3. Account Governance & Health Monitoring (20%) Own red account reporting and recovery plans Track product usage, feedback, escalations, and satisfaction Maintain client CRM records and CSM dashboards Conduct regular internal reviews to align on account status 4. Renewals, Expansions & Change Management (15%) Own the commercial renewal process for assigned accounts Identify expansion opportunities aligned with client needs Manage and scope client change requests (e.g., policy updates, new locations, new features) Maintain and update renewal strategy slides; flag blockers early Partner with Sales and Product to pitch upsell opportunities 5. Internal Collaboration & Delivery Pipelining (15%) Ensure client commitments are managed in JIRA and delivered cross-functionally Collaborate with Delight, Product, and Advisory teams for seamless delivery Share client updates bi-weekly in internal forums and dashboards Key Outcomes Client satisfaction and relationship health are maintained across all assigned accounts Risks and issues are mitigated early, with red accounts and escalations actively managed Renewals are achieved on time with an aligned strategy Change requests are scoped, prioritised, and managed to resolution in collaboration with internal teams Expansion and upsell opportunities are identified and supported through internal collaboration Accurate CRM and client documentation is consistently maintained Success Metrics (KPIs) 100% of client accounts have up-to-date CRM and dashboard records 100% QBRs completed on time and documented 90%+ client satisfaction scores on assigned accounts All red accounts have documented action plans updated weekly 100% of renewal and expansion plans reviewed within the quarter 100% of major client change requests scoped and responded to within agreed timelines Feature adoption plans are documented and monitored for top accounts Skills and Competencies 3-5 years in B2B Client Success or Account Management, preferably in SaaS Experience in the Global Mobility industry or HR Tech Excellent client communication and relationship-building skills Strong commercial awareness with ability to manage renewals and identify upsell Highly organised with strong follow-through and attention to detail Experience working cross-functionally in a fast-paced environment Ability to translate complex features into simple client training materials Experience managing client-driven change requests and aligning cross-functional delivery Proficient in CRM systems, reporting tools, and task management platforms. Working Hours: 5 days a week, 12:30 pm - 8:30 pm - Competitive Salary - Generous Wellbeing Allowance - Share Options - Flexible Working Equal Opportunity We are an equal-opportunity employer and value diversity at our company. At Benivo diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans, and more.

The role of a Specialist is to contribute to the overall account performance and profitability by implementing action plans, participating in strategic projects which in return will improve and maintain client satisfaction. Also, focus on customer and employee retention. Job title: Specialist-Operations Job Description: Education: Any Graduate Experience: 3+ years experience in Claims Administration, including 12 months in a supervisor capacity. Healthcare Industry Preferred Roles & Responsibilities: Provide day-to-day leadership support to supervisors and assists with KPI requirements. Participate in day to day Operations meetings to introduce and/or create action plans based on account requirements Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis. Areas for improvement should be targeted at increasing client satisfaction and/or company profitability. Oversee necessary enhancements to client programs or servicing therein. This may include areas such as staffing, training, attendance and quality. Responsible for quality for all work performed by the team. Ensure support is provided to front line employees (Sr. Process consultants and Team Leader) Coordinate with Manager Operations to balance needs of individual teams with needs of the entire organization. Promote teamwork and cooperative effort. Help train and provide guidance to other Supervisors within the organization. Maintain a clean, safe, and unobstructed work area, and practice good safety habits. Provide internal and external customers with the highest quality service. Skills : Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency with the necessary technology, including computers, software applications, phone systems, etc. Ability to understand basic data and take appropriate action. Ability to drive individual and team efficiency and productivity through effective and efficient metric management. Ability to coach, train, and motivate employees and evaluate their performance. Ability to strategically lead and develop team towards improved performance. Ability to delegate and manage work loads and projects across functions within the organization. Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Location: BLR, Surya Wave BuildingIndia Back Button Refresh Tap to unmute If playback doesnt begin shortly, try restarting your device. This video is unavailable More videos on YouTube An error occurred while retrieving sharing information. Please try again later.

Role Overview: We re looking for a high-performing Senior Manager - Enterprise Sales who can independently drive new business development, manage existing accounts, and position TimesPro s complete portfolio of learning solutions to CXOs, CHROs, and L&D leaders . This is a client-facing, high-trust role that requires consultative solutioning, industry presence, and maturity in handling large corporate mandates. Key Responsibilities: Business Development & Client Acquisition: Own revenue targets across multiple L&D product lines (custom programs, IIM/IIT tie-ups, assessments, academies, etc.) Leverage existing connects and prospect new accounts at the CXO/CHRO/L&D Head level in enterprise and mid-market companies. Lead the full sales cycle from cold outreach to pitching, proposal creation, commercial negotiation, and closure. Account Farming & Upsell: Deeply engage with existing clients to upsell new solutions and drive account expansion across business units and geographies. Work closely with delivery teams to ensure timely execution and client satisfaction, turning delivery into a relationship deepening opportunity. Consultative Solutioning: Identify client business challenges, co-create L&D interventions with the solutioning team, and pitch bespoke programs that align with organizational goals. Stay updated with trends in capability development, future skills, leadership learning, and digital transformation. CXO Engagement & Stakeholder Management: Lead high-quality boardroom-level conversations with decision-makers. Represent TimesPro with presence, credibility, and maturity in external meetings and presentations. Maintain and deepen long-term client relationships through trust, delivery, and value. Internal Collaboration & Project Oversight: Collaborate with product, academic, delivery, and marketing teams to customize go-to-market (GTM) approaches for key accounts. Ensure strong internal alignment for proposal creation, commercials, and delivery timelines. Support delivery operations through proactive client engagement and feedback management. Job Requirement Consultative Solutioning: Identify client business challenges, co-create L&D interventions with the solutioning team, and pitch bespoke programs that align with organizational goals. Stay updated with trends in capability development, future skills, leadership learning, and digital transformation. CXO Engagement & Stakeholder Management: Lead high-quality boardroom-level conversations with decision-makers. Represent TimesPro with presence, credibility, and maturity in external meetings and presentations. Maintain and deepen long-term client relationships through trust, delivery, and value. Internal Collaboration & Project Oversight: Collaborate with product, academic, delivery, and marketing teams to customize go-to-market (GTM) approaches for key accounts. Ensure strong internal alignment for proposal creation, commercials, and delivery timelines. Support delivery operations through proactive client engagement and feedback management.

Contact potential or existing customers to inform them about a product or service using scripts. Answer questions about products or the company. Ask questions to understand customer requirements and close sales. Direct prospects to the field sales.

1. Manage customer and customer's interaction with other employees & departments 2. Regional Service Business Development 3. Customer Support Management 4. Invoicing & Payment Management 5. Monitoring & Review 6. Customer Feedback Management

Job Profile: Customer Service Executive Location: Gurgaon sector 44 Interview Mode: Face to face only Salary: 2.5-4 LPA + Incentives Job Overview: We are hiring Customer Service Representatives who will be responsible for handling customer queries, providing product information, and resolving issues efficiently to ensure a positive customer experience. Key Responsibilities: Handle inbound and outbound calls and respond to customer queries. Provide accurate information about insurance products and services. Resolve customer complaints and issues promptly and professionally. Maintain detailed records of customer interactions. Follow communication procedures, guidelines, and policies. Key Requirements: 03 years of experience in customer service (freshers are welcome). Strong communication and interpersonal skills. Ability to handle pressure and multitask in a fast-paced environment. Basic knowledge of insurance products (preferred but not mandatory). Proficiency in Hindi and English. Willingness to work from the Gurgaon office. Why Join Us? Be part of a leading and trusted brand in the insurance space. Learn and grow with a dynamic, performance-driven team. Competitive salary and incentive structure. Opportunities for career advancement. Salary Package 2.5 Lpa to 4 Lpa Language Required: Telugu, Marathi, Kannada, Bengali, Odia, Gujarati, Hindi, English Interested candidate can share the resume at 9289546161 (Saumya)

This role includes pure customer support *Client - Department coordination for claims settlement, correction in Policy papers if required & more 9 hrs rotational shifts between 8 am to 9 pm 6 rotational week offs *Note: This is not a back office role Required Candidate profile HSC/Graduate/Post Graduate - Work on insurance co. Payroll Fresher/Exp in any Voice support can apply Fluent English is a must Call 9082104424 Sanika email-hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Job Title: Relationship Manager (CRM) BPO Operations Location: Noida Employment Type: Full-Time Experience Required: Minimum 5 years in BPO Operations About the Role: We are seeking a dynamic and presentable Client Relationship Manager (CRM) with a strong background in BPO operations. The ideal candidate will have excellent communication skills, a deep understanding of BPO industry metrics and client expectations, and a proven track record of driving client satisfaction through effective coordination and follow-ups. Key Responsibilities: Act as the primary point of contact for key clients, ensuring their requirements are met with efficiency and professionalism. Manage end-to-end client communication, operations coordination, and issue resolution. Understand and use BPO industry terminologies such as AHT, SL, CSAT, Rebuttals, Attrition, Shrinkage, etc. Drive operational alignment and service delivery across departments to meet client expectations. Ensure timely and proactive follow-ups with internal stakeholders to resolve client issues and requests. Build, maintain, and nurture long-term relationships with clients. Prepare and share client reports, feedback, and performance updates regularly. Education: Graduate (MBA preferred) Experience: Minimum 5 years in managing domestic or international BPO operations Skills & Competencies: Excellent verbal and written communication skills Presentable and professional demeanor Strong understanding of BPO operations and KPIs Proactive, detail-oriented, and highly organized Strong follow-up and coordination skills Client-first attitude with problem-solving mindset What We Offer: A collaborative work environment Opportunities to work closely with senior leadership and top-tier clients

Role & responsibilities Build and manage 1-on-1 relationships with a portfolio of assigned top customers. Conduct welcome calls and create personalized pet profiles including breed, needs, preferences, health conditions, birthdays, etc. Provide tailored product advice , grooming reminders, package nudges, and timely updates. Coordinate across departments to resolve issues swiftly and smoothly . Track every customer interaction using the internal CRM systemensuring continuity and personalized experiences. Plan and manage gifting and milestone touches (pet birthdays, adoption anniversaries, etc.). Gather feedback, understand emerging needs, and share insights to help refine product and service offerings. Help turn customers into brand advocates through meaningful experiences and conversations. Be the voice of HUFT in every message, call, or recommendationempathetic, expert, and always helpful. Preferred candidate profile 2–5 years of experience in a customer-facing, relationship-based role. Fluency in English (Hindi and regional languages a plus). Passion for pets and empathy toward pet parents is non-negotiable . Comfort with basic tech tools—CRM systems, dashboards, Google Sheets.

Role: Senior Manager- Customer Relationship [CRM] Exp: 8+ Years Location: Sultanpur Delhi/ Gurugram Industry: Furniture & Interior Dcor Role Objective: We are seeking a dynamic and experienced Senior Customer Relationship Manager (CRM) to join our team in the high-end furniture and interior dcor industry. The ideal candidate will be a female professional with a strong track record in customer relationship management, sales support, and client satisfaction, specifically within the luxury furniture or interiors segment . Key Job Responsibilities: Build and maintain long-term relationships with existing and prospective clients. Manage the post-sale customer experience to ensure customer satisfaction and repeat business. Act as the main point of contact for VIP and high-end clientele. Handle escalations and resolve customer issues with empathy and efficiency. Coordinate with the sales, design, and delivery teams to ensure seamless execution of orders. Maintain a CRM database with up-to-date client information and interactions. Develop loyalty programs and customer retention strategies. Regularly gather customer feedback and relay insights to product and operations teams. Assist in showroom visits, design consultations, and event coordination when required. Preferred candidate profile: Minimum 8 years of proven experience in CRM or customer service roles within the furniture, luxury retail, or interior dcor industry. Strong interpersonal and communication skills. Excellen t organizational and multitasking abilities. Proficiency in CRM software and tools (e.g., Salesforce, Zoho CRM). A high level of emotional intelligence and customer empathy. Ability to work well under pressure and manage multiple clients simultaneously. Presentable, confident, and customer-centric attitude. Female candidates with a background in interior design or home dcor will be given preference. Strong network within the luxury furniture or interior industry is a plus.

Job Description- Member Customer Executive Role: Managing end-to-end customer support of the assigned patients. Providing updates and reports to internal stakeholders about patient status, grievances, and outcomes. Key Responsibilities: Handle inbound and outbound calls to customers. Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Develop and maintain professional relationships with all customers and assist to handle all situations. Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. Provide excellent services and ensure customer satisfaction by solving customer queries real-time. Handle all queries in a polite, professional manner Escalate any issues to the Team Leader Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Desired Candidate Profile: Fresher /Graduate Minimum 6 months experience in customer service Excellent communication skills Approachable and empathetic Reporting to: Manager-Member Support Job Location: Turbhe Work Timings: Rotational week off and Rotational shift of 9 hours (One Weekly off)

We are seeking a motivated and customer-focused Telecalling Executive to handle inbound calls from Clients. The ideal candidate will act as the first point of contact, addressing recruiter/ Buisness queries, providing accurate information, and ensuring a smooth resolution process. This role plays a crucial part in delivering excellent support and enhancing overall recruiter satisfaction. Key Responsibilities: Manage inbound calls and address queries from B2B recruiters in a professional and courteous manner. Provide clear, accurate information about our services and resolve issues promptly. Maintain and update call logs, customer records, and issue resolution details in the system. Ensure a positive experience for every caller by maintaining a high standard of service. Follow up with recruiters to ensure their queries have been resolved satisfactorily. Requirements: Excellent communication skills in [English/Hindi) Prior experience in tele calling, customer support, or a interest in similar role is an advantage. Ability to handle calls efficiently and multitask when required. Basic computer knowledge and familiarity with CRM or call management tools. Strong listening skills and a customer-first attitude.

Role description: This is a key role within the Global Excellence Centre supporting the global Services strategy and excellence. This is achieved through being driving excellence in GEC service delivery within the service area, positioning GEC in the global business as a centre of excellence and supporting the implementation of the global S&A strategy. This is pivotal in ensuring capability excellence drives service delivery quality, driving sustainability into focus areas and ensuring the organization and reusability of data. This is a full-time role and reports directly to the GEC Business Area Director / GEC Director, with a dotted reporting line to the GBA Service Director. Role accountabilities: Standardization & Automation of Service Delivery Develop and implement standards ways of working for the Service Line, including governance and assurance across the discipline using standardized process and best practices. Full alignment required with the Global Procedures. Agree the standard role for GEC within the service delivery, and influence the alignment of this across the global business with the GBA Service Director Own the standardized approaches in GEC, and lead continuous improvement Provide assurance to the business area that standards are being delivered, adopted and complied with. Identify, develop, and deploy automated solutions to repeatable processes which improve efficiency and lower our cost of delivery for Service Line Contribute to continued development and deployment of service based digital tools. Drive best practices and knowledge to enhance the adoption of digital tools and products within BAs Quality / Service Excellence Support the Service Transition Director migrating prioritized activities from country to GEC Develop service delivery plan, setting high standards of service quality, leading to improved client (and GBA partners) satisfaction. Drive the discipline into using optimized ways of working Provide and stimulate Service Leadership in projects with a strong focus on Quality, Assurance & compliance. Understand GEC service delivery, as outlined by designated roles in Global Procedures, and help ensure that the planning of GEC project contributions aligns with this framework. Capability Development Contribute to strategic and long-term requirements for skills and capabilities for the service discipline, based on identified gaps between current and future needs. Build GEC competence & (additional) skills in line with future Service & Client need, to support growth, efficiency, effectiveness, and scale. Influence GEC leadership to create sufficient technical and digital leadership across the GEC service discipline to help attract improved work diet from countries. Promote knowledge sharing through webinars, workshops, presentations etc. Connected Data Develop strategies for selecting, storing, maintaining and reusing data in our service delivery. Showcase best practices of extracting value by reusing data and/or using the value from available data. Actively participate in relevant global communities regarding data. Sustainability Drive Sustainability in our Service Delivery through sharing of best practices, Identify opportunities for sustainability to be part of our service delivery. Organization Establish a GEC network of SMEs to help drive required outcomes of the role. Actively participate in relevant global service communities, such as SEGs and COPs. Growth Participate, if applicable, in tenders and global accounts, promoting and optimizing GEC adoption. Contribute to development of global value propositions to be used for MtO phase and Key Clients including digital and sustainable solutions. Act as advocate for GEC in global communities. Develop capability statements for GEC including best practices. Partner with Discipline Director to develop growth plan for respective service in collaboration with BAs, based upon their market requirements. Contribute to enhancing the commercial awareness skills of senior GEC staff to empower their effective participation in pursuits. GEC Contribution Contribute to improved GEC contribution by influencing and operationalising standard work splits between BA and GEC that help set contribution targets. Key shared accountabilities GEC capability development strategy Prioritized Automation initiatives Interact with GEC Automation leads to support development of automated solutions and digital tools Interact with Digital Intelligence product teams to align automated solutions and client facing solutions Interact with BIM and Design Automation Leads to support development of automated solutions and digital tools. Interact with GEC Quality Director on delivery of high quality service delivery. Interact with Discipline Director and Business Development Director on Growth and GEC Contribution. Develop GEC data strategy in collaboration with GEC S&A and Data Director (aligned to global strategy) Decision rights Drives efficiency through standardization and automation of service delivery Executes discipline strategy across GECs, implementing processes, procedures, and tools for delivery Leadership of GEC service group(s) and communities to drive best practice and knowledge sharing Drives service community to enhance capability development & technical skillset in line with professional standards Support development and implement service based digital tools Important Metrics Adoption of Global Procedures and digital tools Efficiency through standardization & automation Quality of project deliverables Implementation of tailored training plan Qualifications & Experience: Significant professional experience in the service (15 years or more), ideally with experience globally and working to different standards and practices Excellent influencing and collaboration skills at a strategic level as well as leadership at a detailed service level Strategic mindset, collating information across the business and developing opportunities to benefit the service, Arcadis and our clients Ability to coach and bring out the best in your teams Strong interpersonal skills and technical expertise to draw a following and build and maintain relationships across the business Driven to achieve outcomes- taking ownership of challenges and working to resolve in a collaborative way Ability to see from others perspectives Able to lead service expert groups where required and guide on content and topics to support service development within GEC and to a growing extent, globally This person is also expected to take an active role in mentoring and sponsoring people in your service and to support communities and social activities that show good leadership and support Arcadis sustainability objectives Be curious: Demonstrate and develop curiosity in oneself and others; bringing clients and Arcadians on a journey of discovery and co-creation. Have a global, strategic, and future thinking mindset. Are digitally-savvy, entrepreneurial and innovative. Build organizational networks that are value-adding, engaging and purposeful. Incorporate a human-centric, experimentation and continuous learning mindset to lead innovation and transformation. Actively engage diverse points of view and manage healthy issues-based conflict. Drive success: Create a sense of shared ownership and accountability balancing this with decisiveness and holding others to account for delivery. Take ownership for own responsibility, creating clarity and motivating and aligning others. Internalize organizational goals, making them ones own personal stretch goals. Are outcomes focused and tackle challenges head-on. Demonstrate commercial acumen in general, and specifically with regards to sustainable solutions. Actively shape the future of the organization. Ignite passion: Personally role model own commitment to improving quality of life and putting sustainability at the core. Apply an adaptive style to engagement that is culturally sensitive and appeals to the personal needs of others. Bring clarity and manage anxiety in others, through clear communication and inspiring storytelling. Integrate their work, helping others make the connection between their work and the bigger picture. Maintain personal resilience and rebound from setbacks and help others to do the same.

Job Title: Manager/Senior Manager Department: Client Relationship Management Location: Airoli, Navi Mumbai Shift: Night Shift Duties & Responsibilities: Relationship Strategy: The Client Relations Manager (CRM) will oversee and manage client engagements with a focus on client deliveries and satisfaction. This includes developing new business opportunities within existing accounts and collaborating with the client and operations teams to create implementation plans and establish terms of agreement. The CRM serves as the primary liaison between the clients mid to senior management staff and the Managers/Directors of Global Operations, ensuring that any issues or escalations are addressed promptly and to the clients satisfaction. Follow-through is essential to check progress and output consistency. The CRM will communicate regularly with the Client Relationship Director (CRD) regarding farming and sowing opportunities and will make regular onsite visits to clients to build rapport and explore new opportunities. Client Servicing & Delivery: The candidate will be responsible for the successful kick-off and implementation of new or expanded Revenue Cycle Management (RCM) projects, from the pilot test phase through training. This includes participating in knowledge transfer and aiding in process documentation. The candidate will finalize and present the Work Process document to the client for approval. Financial Management: Conduct practice assessments for prospective clients and provide findings reports to highlight areas of business improvement and revenue leakage. Monitor service productivity and quality through reports provided by operations to ensure SLAs are being met. Quality Control: The CRM is responsible for tracking escalated issues and reporting them to the Operations & CRM leadership. Review weekly project trackers and conduct state-of-the-client discussions with CRM and Operations. Participate in strategic and tactical Client/Operations calls to propose solutions and maintain focus on opportunities. Internal Team Management: Guide the Operations team on RCM compliance regulations and provide feedback on in-house policies and procedures. Document and educate in-house management on client compliance requirements. Responsible for weekly meetings with the Operations Manager to discuss: Production: Shifts in inventory, changes in scope, and obstacles contributing to production slowdowns (e.g., coding volume reductions, difficulties in accessing EMR, etc.). Quality: Review internal quality scores and identify any training needs. Staffing: Review any changes in staffing (new hires/terminations, etc.). Relay any applicable issues gathered from the meeting to the client. Skills Required: Graduate in any stream. Experience in Client Relations Management/Key Account Management within the US healthcare domain is a must Strong revenue cycle data analytics skills and understanding of KPI reporting. Willingness to travel to the US if required. Experience in transition management will be an added advantage. Interested candidates can share their profiles at: anandi.bandekar@gebbs.com.

International Voice Process Min exp. 6 months in Int Voice Process CTC-Upto 4.92LPA + Incentives Both Side Cab Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah: 7737536478

Hello Job Seekers! Greeting from Shining Stars ITPL! New Opportunities are available hurry up! Location -Gurgaon Customer Service Executive Working -6 days Rotational shift Salary- Up to 3 LPA Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to meet customer needs. Identify opportunities to upsell/cross-sell relevant products/services based on customer requirements. Maintain records of all interactions with customers using CRM software for future reference. Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile 0-4 years of experience in BPO/Call Centre environment handling international voice process (inbound/outbound calling). Excellent communication skills with strong interpersonal skills for effective client relationship management. Proficiency in solving queries efficiently through convincing power and pressure handling abilities. Ready to take your career to new heights? Apply Now! For more details contact Monika(7266822602), Ishita (8795927714), Isha (7357344595) between 10am to 7pm. Thanks and Regards, Monika Singh 7266822602 HR Executive Shining Stars ITPL

Now Hiring: Experienced Customer Care Manager(Female) We take pride in our customer-first approach and are seeking a dynamic, experienced Customer Care Manager to lead our customer service team. Contact- HR Chhaya Yadav 7909999331

We are Hiring for Voice process !! Qualification : Grad / UG ( Fresher / exp ) Location:Blore, salary upto 25k Shifts :Rotational Virtual interview !! Call or whatsapp Manya @6364808230 / 6364822002 / 9606553812 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

Job Title: Sr. Service Delivery Manager Job Description P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy. Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention Operations: Drive operational improvements, including optimizing resource allocation within and across teams, improving operational effectiveness, quality, and performance against SLAs, and measuring progress against business goals. Team management: Manage high performance teams, improve organizational efficiencies, build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business. Strategy: Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.). Client Satisfaction: Ensure client satisfaction. Become Voice of the Customer Establish strong relationships with clients. Business Growth: Lead & collaborate efforts with the solutions team for market opportunities. Support business growth by collaborating with Sales & marketing across geographies. Compliance: Ensure compliance with all client regulatory requirements. P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy. Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention Operations: Drive operational improvements, including optimizing resource allocation within and across teams, improving operational effectiveness, quality, and performance against SLAs, and measuring progress against business goals. Team management: Manage high performance teams, improve organizational efficiencies, build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business. Strategy: Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.). Client Satisfaction: Ensure client satisfaction. Become Voice of the Customer Establish strong relationships with clients. Business Growth: Lead & collaborate efforts with the solutions team for market opportunities. Support business growth by collaborating with Sales & marketing across geographies. Compliance: Ensure compliance with all client regulatory requirements. Location: IND Pune - Amar Tech Centre S No.30/4A 1 Language Requirements: Time Type: Full time

Friendly and supportive team environment with potential for career advancement. Role and Responsibility Key Responsibilities: Assist clients in selecting and booking the best flight options based on their preferences, budget, and schedule. Issue airline tickets and ensure accurate entry of customer information in the system. Handle inquiries from clients regarding flight availability, pricing, and booking policies. Coordinate with airlines and third-party vendors to manage reservations and issue tickets. Provide clients with travel documentation, including flight details, itineraries, and confirmation receipts. Book meet-and-greet services such as Pranaam or Enclam. In the absence of these regular service providers, need to research online/contact airports to find authorised service providers. Support clients in making changes to their bookings, including cancellations, rebookings, and refunds. Stay updated on airline policies, fare structures, and ticketing rules. Assist senior travel consultants with preparing detailed travel itineraries. Provide exceptional customer service, ensuring client satisfaction and retention. Requirements: 0 to 6 months of experience in ticketing or travel consultancy (internships or prior travel agency exposure is a plus). Knowledge of Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo is a plus (training will be provided). Basic understanding of travel booking procedures, airline ticketing, and travel regulations. Proficiency in Microsoft Excel, Google sheets, internet surfing and accounting software Excellent communication via WhatsApp, email, calls etc Follow up, multi tasking, time management and organizational skills Willingness to learn and grow in the travel industry.

As a Project Executive , you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility: Start to end project execution as per drawings/boq/contractual document within quality & timelines Visit projects and share Daily Progress Report with relevant stakeholders Monitor quality as per Livspace standards and specifications Identify bottlenecks & provide solutions for smoother project execution Coordinate and manage stakeholders 100% adherence to internal Livspace processes Ensure high client satisfaction through efficient communication Job Requirement Diploma/Degree in civil engineering / architecture / interior designing Experience in interior project execution is a plus (preferred) Must have own 2 wheeler for site travel Hardworking,diligent & eager to learn /grow

As a Project Executive , you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility: Start to end project execution as per drawings/boq/contractual document within quality & timelines Visit projects and share Daily Progress Report with relevant stakeholders Monitor quality as per Livspace standards and specifications Identify bottlenecks & provide solutions for smoother project execution Coordinate and manage stakeholders 100% adherence to internal Livspace processes Ensure high client satisfaction through efficient communication Job Requirement Diploma/Degree in civil engineering / architecture / interior designing Experience in interior project execution is a plus (preferred) Must have own 2 wheeler for site travel Hardworking,diligent & eager to learn /grow

As a Project Executive , you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility: Start to end project execution as per drawings/boq/contractual document within quality & timelines Visit projects and share Daily Progress Report with relevant stakeholders Monitor quality as per Livspace standards and specifications Identify bottlenecks & provide solutions for smoother project execution Coordinate and manage stakeholders 100% adherence to internal Livspace processes Ensure high client satisfaction through efficient communication Job Requirement Diploma/Degree in civil engineering / architecture / interior designing Experience in interior project execution is a plus (preferred) Must have own 2 wheeler for site travel Hardworking,diligent & eager to learn /grow