Customer Support Executive

Job Description

Awwzo is building India's first network of professional pet daycare and boarding centers. Were on a mission to make pet parenting joyful and stress-free by creating safe, loving, and fun spaces for dogs across the country. Backed by real experience and a deep passion for pets, Awwzo is set to redefine how India cares for its furry family members. Role Overview We’re looking for a warm, empathetic, and energetic Customer Support Executive to be the first point of contact for pet parents. You’ll handle inbound calls and WhatsApp queries, answer questions, resolve issues, and help pet parents feel confident and cared for every step of the way. This is a high-impact role that directly shapes the trust and experience our customers have with Awwzo. What you’ll do: Handle inbound calls, WhatsApp, and other support channels Explain Awwzo’s services, pricing, and booking process clearly and confidently Resolve queries or concerns from pet parents with empathy and ownership Coordinate with centre teams for smooth pickups, drop-offs, and in-stay updates Maintain call logs, and CRM records, and escalate issues where required Contribute ideas to improve customer experience, communication flows, and FAQs What we’re looking for: 1–3 years of experience in voice-based customer support or hospitality Excellent verbal communication in English (other languages a plus) Strong listening skills, patience, and a calm presence on calls Familiarity with CRM tools, basic Excel/Sheets A genuine love for dogs and comfort talking to pet parents Why Awwzo? Be part of a purpose-driven brand shaping India’s pet care industry Work with a mission-first team from IITs, top startups, and pet care pros Pet-friendly office — dogs are always welcome Shape how India experiences pet parenting