Client Relationship Executive

Job Title: Client Relationship Executive
Location: Ernakulam

Position Overview:

We are seeking a dynamic and detail-oriented Client Relationship Executive to join our team in Ernakulam. This role is ideal for someone who excels at communication, thrives in a client-facing environment, and is well-versed in managing documentation and follow-ups. The successful candidate will play a key role in maintaining strong client relationships, addressing inquiries efficiently, and ensuring consistent customer satisfaction.

Key Responsibilities:

• Act as the primary point of contact for clients through phone, email, and other communication channels.
• Respond promptly and professionally to client inquiries, concerns, and service requests.
• Foster and maintain high levels of client satisfaction through effective communication and support.
• Maintain organized and up-to-date tracking sheets for active tasks and ongoing projects.
• Collaborate closely with internal teams to ensure seamless project execution and alignment with client expectations.
• Coordinate with various departments to address client needs and deliver high-quality service.
• Prepare and manage client documentation, reports, and presentations using MS Office tools.
• Accurately document client interactions, feedback, and follow-up actions for reference and improvement.

Required Skills & Qualifications:

• Proficiency in MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication skills in English.
• Excellent attention to detail with strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment with changing priorities.
• Strong interpersonal skills and a customer-focused mindset.

Preferred Qualifications:

• Prior experience in a client service or customer-facing role.
• Familiarity with CRM tools or software is a plus.

Job Types: Full-time, Permanent, Fresher

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift
• Weekend availability

Work Location: In person