1594 Client Management Jobs

Role & responsibilities Act as the primary point of contact for the BFSI client, building strong, trust-based relationships with key stakeholders. Collaborate with the client to identify areas for improvement in the life insurance and deposit customer journey , from onboarding to servicing and retention. Explore and evaluate emerging technologies , digital tools, and fintech partnerships that can elevate customer experience and operational efficiency. Translate client needs into actionable business proposals, coordinating with internal tech, product, and customer service teams to deliver customized solutions. Conduct regular strategic review meetings with clients to discuss KPIs, innovation roadmaps, and enhancement opportunities. Stay updated on industry trends , regulatory changes, and competitive benchmarks in the BFSI and fintech space. Support the design and implementation of customer-centric digital experiences such as self-service portals, mobile apps, and omnichannel engagement tools. Track and report on client satisfaction , feedback, and project delivery milestones. Preferred candidate profile Bachelors degree in Business, Finance, Technology, or related field; MBA preferred. 10–15 years of experience, preferably in client-facing roles within BFSI or financial technology companies. Proven track record in client management , product enhancement, and digital transformation initiatives. Strong understanding of deposit products , compliance requirements, and customer lifecycle management. Excellent communication, presentation, and interpersonal skills. Ability to work collaboratively across cross-functional teams, including product, tech, and customer service.

We are seeking a highly skilled and experienced Contract/Compliance Senior Associate to join our team The ideal candidate will have proven expertise in reviewing, redlining, and negotiating a wide range of contracts, including Non-Disclosure Agreements, Software License Agreements, Data License Agreements, Pharmaceutical Contracts, Publishing Contracts, Vendor Services Agreements, masterservices Agreements, Statements of Work, License Purchase Agreements, Lease Agreements, and other commercial contracts Responsibilities Engage directly with counterparties to negotiate contractual provisions Support the creation of contract negotiation playbooks and harmonization of contract templates Drive the entire contract lifecycle as per requirements Resolve queries and perform quality check on projects Understand the commercial and legal implications of contracts and the subsequent redline changes for taking agreements to closure Experience in GDPR with respect to (i) identifying any vendor contracts where Privacy Shield is still being used as a transfer tool and (ii) updating the transfer tool in these contracts by inserting Standard Contractual Clauses ( SCCs ) Negotiate the vendor revisions and execute contracts on CLM Conduct due diligence on client tool on contracts to identify and extract key clauses Capturing key data from the contracts and prepare a due diligence report Address contractual queries from engagement stakeholders in case of any ambiguity Provide clarity on contract language by conducting contract research Recommend contract change in case of any gap identified related to contractual clauses in the interest of the Service Provide Maintain document repository of all contractual documents including change orders, SOWs, obligation artifacts etc Extract and track the contractual obligations systematically by categorizing the criticality, priority and business impact Work closely with the Service Delivery Manager/Action Owners to ensure the compliance of contractual obligations related contracts Plan and manage projects with the Project Manager to ensure the performance and delivery of the services within timelines and with expected Identify the risk associated with the non-compliance of contractual obligation Work as one team and assist other team members to achieve client requirements while working on multiple contract processes Provide professional, timely, and prompt responses to the Delivery Managers to support the client(s) Manage deadlines efficiently without delays Maintain focus and attention to detail with an appreciation for the need to consistently achieve 100% accuracy Escalate issues promptly and appropriately Record all time completely and accurately in accordance with established policy Manage project-related files and documents Client Management: Demonstrate the ability to provide effective inputs for client calls Produce accurate, clear, and concise client emails Demonstrate business acumen and a strong understanding of client needs for quality work People Management: Act as a team player and help foster team spirit Work as a SME and guide the team with process queries by resolving escalations timely What will help you succeed in this roleEssential Legal knowledge relevant to the practice group or service line Strong process orientation and exceptional attention to detail Client management skills Experience in reviewing, redlining, and negotiating a wide range of contracts Excellent data management and data extraction skills Superior writing and research skills Flexibility in working on any of the tools or spreadsheets as required Desirable Experience: 4+ years of relevant experience (experience in a law firm or as in-house counsel is a plus Education: Law Graduate Skills: Excellent English reading and writing skills, and working knowledge of the redlining/track changes feature within Microsoft Word What we offer At DWF, we'deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family In addition to our standard benefits, we offer a wide range of flexible benefits and robust we'll-being programs Our recruitment process upholds the highest standards of fairness and engagement It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation We aim to create a positive experience for all candidates and offer any adjustments or additional support About us DWF is a global legal business providing Complex, Managed and Connected Services We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations

As a Technical Account Manager , you will be the go-to technical advisor and problem-solver for our clients, ensuring their success in using Kapture s platform. You will be responsible for managing complex technical issues, implementing solutions, and providing world-class customer service. You will work closely with both internal teams and clients to maintain a high level of customer satisfaction and build long-lasting relationships. This role requires a combination of technical expertise, communication skills, and the ability to manage multiple priorities. Key Responsibilities: 1) Client Onboarding & Integration Support: Provide expert guidance and hands-on support during client onboarding to ensure a smooth integration with Kapture s platform. Collaborate with clients to understand their technical requirements and recommend tailored solutions to address their business needs. Lead API integrations, leveraging tools like Postman , cURL , and JSON payloads to ensure seamless system interactions. 2) Technical Support & Troubleshooting: Act as the primary point of contact for technical queries, issues, and escalations from clients. Investigate and resolve technical issues quickly, working with internal engineering and product teams to provide timely solutions. Utilize tools like Kafka (event streaming), Grafana (performance monitoring), and Sentry (error tracking) to diagnose and address technical problems proactively. 3) Client Relationship Management: Build strong, trusted relationships with clients, acting as their advocate within Kapture. Provide regular updates and technical insights to clients, ensuring they are informed about the platforms features, updates, and improvements. Manage ongoing client communication, keeping clients satisfied and ensuring their technical needs are met consistently. 4) Proactive Technical Strategy & Optimization: Identify opportunities to optimize client processes through Kapture s solutions, offering technical recommendations for improvements. Conduct periodic health checks and performance reviews to ensure clients are fully leveraging the platform s capabilities. Develop and deliver tailored strategies to ensure clients achieve maximum ROI on their investment in Kapture s platform. 5) Collaboration & Cross-Functional Support: Collaborate with Sales, Product, Engineering, and Support teams to ensure alignment and smooth delivery of technical solutions. Provide technical insights and feedback to the product team to influence the development of new features and enhancements. Assist in the creation and refinement of technical documentation, including troubleshooting guides, best practices, and knowledge base articles. 6) Documentation & Reporting: Maintain accurate and detailed records of client interactions, technical issues, and resolutions. Prepare regular reports on client health, open issues, and overall satisfaction, providing leadership with valuable insights into account status. Document Root Cause Analyses (RCAs) for significant incidents and ensure that corrective actions are tracked and implemented. What you'll Need in Your Toolkit: API Integration Expertise: Hands-on experience with API integrations using tools such as Postman , cURL , and working with JSON payloads . Error Debugging Skills: Strong diagnostic skills to inspect logs, trace errors, and implement fixes quickly using advanced tools and techniques. Tech Stack Proficiency: Experience with technologies like Kafka (for event streaming), Grafana (for performance monitoring), Sentry (for error tracking), and similar tools to optimize and resolve technical challenges. Excellent Client Management Skills: Proven ability to build relationships, manage client expectations, and communicate technical concepts to both technical and non-technical stakeholders. Problem-Solving Aptitude: Ability to identify the root cause of issues and implement effective solutions, ensuring the success and satisfaction of clients. CRM Expertise (Bonus): Familiarity with CRM systems (Salesforce, HubSpot, etc), particularly in handling customer data and processes. Database Knowledge (Bonus): Experience with SQL/NoSQL databases , including writing and optimizing queries, as we'll as understanding data structure and flow. Chatbot & Automation Experience (Bonus): Familiarity with chatbot technologies and AI-driven automation to enhance the client experience. Documentation Skills: Ability to document technical issues, solutions, and root cause analyses (RCAs) clearly and concisely. Who You Are: Client-Centric: You are passionate about helping clients solve their technical challenges and ensuring their success with the Kapture platform. Technically Proficient: You have a strong technical background and can seamlessly translate complex technical problems into actionable solutions. Effective Communicator: You are an excellent communicator, able to explain technical concepts clearly to both technical and non-technical audiences. Collaborative: You work we'll with cross-functional teams and are comfortable working in a fast-paced, dynamic environment. Proactive: You anticipate client needs and issues, addressing them before they escalate. Why Join Kapture CX: Be part of a dynamic and fast-growing company shaping the future of CX automation. Work with a diverse and talented team, including product, engineering, and customer success experts. Enjoy a competitive compensation package with performance bonuses. Get opportunities for growth and development in a cutting-edge field.

As the Delivery Manager, you will be the key driver of successful project deliveries, ensuring that our HR Tech SAAS solutions are implemented efficiently, meeting client expectations, and delivering tangible value. You will lead a dynamic team, foster collaboration, and manage the end-to-end delivery lifecycle. Key Responsibilities: Project Leadership: Lead and oversee the end-to-end delivery of HR Tech SAAS projects, managing timelines, resources, and deliverables. Act as the primary point of contact for clients during the delivery phase, ensuring effective communication and addressing concerns promptly. Team Management: Build and lead a high-performing delivery team, providing guidance, mentorship, and support. Foster a collaborative and positive team culture, encouraging continuous learning and professional development. Resource Planning: Collaborate with internal teams to assess resource requirements for project delivery. Allocate resources effectively to ensure optimal project execution. Client Collaboration: Collaborate with clients to understand their unique requirements and expectations. Establish and maintain strong client relationships, ensuring client satisfaction throughout the project lifecycle. Quality Assurance: Implement and oversee quality assurance processes to ensure the delivered solutions meet high standards. Conduct regular reviews and audits to assess project quality. Risk Management: Identify potential risks and challenges during project delivery and develop mitigation strategies. Proactively communicate risks to stakeholders and implement corrective actions as needed. Continuous Improvement: Drive continuous improvement initiatives to enhance delivery processes and methodologies. Gather feedback from project deliveries to inform product development and future implementations. Documentation: Ensure comprehensive documentation of project deliverables, timelines, and client-specific details. Develop and maintain project documentation, including project plans, status reports, and client communication. Budget Management: Manage project budgets, ensuring that projects are delivered within budgetary constraints. Provide regular budget updates to clients and stakeholders. You are a desired candidate if you have: Proven experience as a Delivery Manager in HR Tech SAAS or similar technology-driven domains. Strong leadership and team management skills, with a focus on fostering collaboration and a positive team culture. In-depth understanding of HR processes and workflows. Excellent client management and communication skills. Solid project management skills with a track record of delivering complex projects on time and within budget. Knowledge of quality assurance processes and methodologies. Strong analytical and problem-solving abilities. Experience in risk management and mitigation strategies. Ability to thrive in a dynamic and fast-paced environment.

Project Leadership: Lead and oversee the end-to-end delivery of HR Tech SAAS projects, managing timelines, resources, and deliverables. Act as the primary point of contact for clients during the delivery phase, ensuring effective communication and addressing concerns promptly. Team Management: Build and lead a high-performing delivery team, providing guidance, mentorship, and support. Foster a collaborative and positive team culture, encouraging continuous learning and professional development. Resource Planning: Collaborate with internal teams to assess resource requirements for project delivery. Allocate resources effectively to ensure optimal project execution. Client Collaboration: Collaborate with clients to understand their unique requirements and expectations. Establish and maintain strong client relationships, ensuring client satisfaction throughout the project lifecycle. Quality Assurance: Implement and oversee quality assurance processes to ensure the delivered solutions meet high standards. Conduct regular reviews and audits to assess project quality. Risk Management: Identify potential risks and challenges during project delivery and develop mitigation strategies. Proactively communicate risks to stakeholders and implement corrective actions as needed. Continuous Improvement: Drive continuous improvement initiatives to enhance delivery processes and methodologies. Gather feedback from project deliveries to inform product development and future implementations. Documentation: Ensure comprehensive documentation of project deliverables, timelines, and client-specific details. Develop and maintain project documentation, including project plans, status reports, and client communication. Budget Management: Manage project budgets, ensuring that projects are delivered within budgetary constraints. Provide regular budget updates to clients and stakeholders. You are a desired candidate if you have: Proven experience as a Delivery Manager in HR Tech SAAS or similar technology-driven domains. Strong leadership and team management skills, with a focus on fostering collaboration and a positive team culture. In-depth understanding of HR processes and workflows. Excellent client management and communication skills. Solid project management skills with a track record of delivering complex projects on time and within budget. Knowledge of quality assurance processes and methodologies. Strong analytical and problem-solving abilities. Experience in risk management and mitigation strategies. Ability to thrive in a dynamic and fast-paced environment.

Job Title: Assistant Manager- Quality (Contact Centre) Location: Pune Department: Quality Assurance Reports to: Operations Head Experience Required: 10+ Years in Quality Assurance in a Contact Centre Environment Job Summary: We are seeking a seasoned and quality-focused Assistant Manager - Quality to lead our Contact Centre quality assurance initiatives. The ideal candidate will have over 10 years of proven experience in a similar role, with deep expertise in designing quality frameworks, driving continuous improvement, and enhancing the overall customer experience through robust QA processes. Key Responsibilities: Quality Management: Oversee and continuously refine the quality assurance framework across all customer interactions - voice, email, chat, and digital. Monitoring & Audits: Analyse quality interactions of Operations team; ensure timely and effective call audits, evaluations, and reporting. Process Improvement: Analyze audit results to identify trends and systemic issues. Work closely with operations, training, and compliance teams to drive process enhancements. Feedback Mechanisms: Facilitate timely and constructive feedback loops with agents and team leaders; recommend targeted coaching based on audit findings. Client & Stakeholder Management: Interface with clients (internal or external) to present quality insights, drive improvement plans, and ensure alignment with SLAs and KPIs. Reporting & Analytics: Deliver regular dashboards, trend analyses, and quality performance metrics to leadership teams. Compliance & Standards: Ensure adherence to organizational and regulatory quality standards (eg, ISO, COPC, etc). Team Development: Coach and mentor team members, promoting a culture of continuous learning and improvement. Key Requirements: Minimum of 10 years of experience in Quality Assurance within a Contact Centre/BPO/KPO setup. At least 5 years in a team lead or assistant manager capacity. Strong knowledge of quality tools and methodologies (eg, Six Sigma, COPC, Root Cause Analysis). Proficient in using QA tools and reporting systems (eg, NICE, Verint, Calabrio, Tableau, Excel, Power BI). Excellent communication, interpersonal, and stakeholder management skills. Analytical mindset with attention to detail and a proactive problem-solving approach. Experience working with diverse teams in high-volume, multi-channel contact centre environments. Preferred Qualifications: Graduate/Postgraduate in any discipline. Certifications in Quality (eg, Six Sigma Green/Black Belt, COPC) are highly desirable but not mandatory. Exposure to global service delivery or offshore client management is a plus.

We are seeking a skilled and proactive Project Manager with 3-6 years of experience to join our dynamic team. The ideal candidate will have a strong background in managing projects across various domains, ensuring timely delivery, and maintaining high-quality standards. You will be responsible for leading cross-functional teams, managing project timelines, and ensuring all deliverables meet client expectations. Role: Mid-Level Project Manager Total Experience: 3-6 years Employment Status: Permanent Technical Skill Set: Project Management, Communication, Agile and Scrum Methodologies, Client Management. Key Responsibilities: Manage the full project lifecycle, from planning and initiation to execution and closure. Develop and maintain detailed project plans, including timelines and resource allocation. Lead and motivate project teams to deliver high-quality results. Identify and mitigate project risks and resolve issues as they arise. Collaborate with cross-functional teams, including development, design marketing, to deliver projects on time and within scope. Communicate regularly with stakeholders, providing updates on project progress, risks, and challenges. Ensure projects are aligned with business objectives and client expectations. Monitor project performance and make adjustments to meet project goals. Manage project documentation and ensure all records are up to date. Conduct post-project evaluations and implement improvements for future projects. Required Skills and Qualifications: Total Experience: 3-6 years in project management within the IT industry. Project Management Experience: Minimum 1 year, with proven ability to lead projects end-to-end. Leadership Experience: At least 6 months leading a team. Industry: Candidates from the IT sector only. Strong people management and interpersonal skills. Prior experience engaging directly with global clients, especially US-based clients. Excellent communication skills, with the ability to effectively articulate technical concepts to clients. Proficiency in project management methodologies such as Agile, Scrum, and SDLC. Experience with project management tools like Jira, Trello, MS Project, or similar. Strong organizational skills, attention to detail, and ability to handle multiple projects simultaneously. Preferred Skills: PMP, PRINCE2, Agile or Scrum certification. Experience with client-facing roles or managing external stakeholders.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management: Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication: Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills: Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen: In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management: Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication: Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills: Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen: In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management: Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication: Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills: Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen: In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management: Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication: Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills: Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen: In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management: Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication: Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills: Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen: In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

New Client Acquisition and Onboarding Drive sales based on implementation of the annual plan by market mapping and subsequently identifying and acquiring corporate clients. Conduct initial rounds of negotiation on commercial terms as we'll as service levels. Handhold as we'll as represent the client through the entire process of tie up with support of reporting manager. Claim review with client on monthly basis Comparatives quotes analysis with client with value addition from Baja Client Management Interact periodically with Key Stakeholders for both existing and potential clients to build relationship and identify new business opportunity. Analyze data and chart out plans to increase revenue by looking at business potential, Loss Ratio History, competition tracking, etc Build Long term relations with existing clients by understanding requirements and assist in resolving escalated issues. Engage in comparatives quote analysis of the competition with client and highlight value proposition from BAGIC. Continuously engage with the clients by organizing we'llness activities as part of value add. Internal Operation Initiating Gap analysis / Policy audit in coordination with underwriting, operation and back office support for business augmentation. Resolve service issues in the best possible manner in coordination with cross functional team/s. Ensure inwarding, policy issuance, dispatch are done as per agreed timelines. Actively involved in the leg work for best representation of a deal to the underwriters for generating competitive quote Preparation of business reports as per requirement for Management reporting on clients and the market.

New Client Acquisition and Onboarding Drive sales based on implementation of the annual plan by market mapping and subsequently identifying and acquiring corporate clients. Conduct initial rounds of negotiation on commercial terms as we'll as service levels. Handhold as we'll as represent the client through the entire process of tie up with support of reporting manager. Claim review with client on monthly basis Comparatives quotes analysis with client with value addition from Baja Client Management Interact periodically with Key Stakeholders for both existing and potential clients to build relationship and identify new business opportunity. Analyze data and chart out plans to increase revenue by looking at business potential, Loss Ratio History, competition tracking, etc Build Long term relations with existing clients by understanding requirements and assist in resolving escalated issues. Engage in comparatives quote analysis of the competition with client and highlight value proposition from BAGIC. Continuously engage with the clients by organizing we'llness activities as part of value add. Internal Operation Initiating Gap analysis / Policy audit in coordination with underwriting, operation and back office support for business augmentation. Resolve service issues in the best possible manner in coordination with cross functional team/s. Ensure inwarding, policy issuance, dispatch are done as per agreed timelines. Actively involved in the leg work for best representation of a deal to the underwriters for generating competitive quote Preparation of business reports as per requirement for Management reporting on clients and the market.

New Client Acquisition and Onboarding Drive sales based on implementation of the annual plan by market mapping and subsequently identifying and acquiring corporate clients. Conduct initial rounds of negotiation on commercial terms as we'll as service levels. Handhold as we'll as represent the client through the entire process of tie up with support of reporting manager. Claim review with client on monthly basis Comparatives quotes analysis with client with value addition from Baja Client Management Interact periodically with Key Stakeholders for both existing and potential clients to build relationship and identify new business opportunity. Analyze data and chart out plans to increase revenue by looking at business potential, Loss Ratio History, competition tracking, etc Build Long term relations with existing clients by understanding requirements and assist in resolving escalated issues. Engage in comparatives quote analysis of the competition with client and highlight value proposition from BAGIC. Continuously engage with the clients by organizing we'llness activities as part of value add. Internal Operation Initiating Gap analysis / Policy audit in coordination with underwriting, operation and back office support for business augmentation. Resolve service issues in the best possible manner in coordination with cross functional team/s. Ensure inwarding, policy issuance, dispatch are done as per agreed timelines. Actively involved in the leg work for best representation of a deal to the underwriters for generating competitive quote Preparation of business reports as per requirement for Management reporting on clients and the market.

About Commercial Banking Group The Commercial Banking Group is responsible for delivering One Axis to clients with a turnover between Rs 10 Crs. to Rs 250 Crs. by offering products and solutions around forex, trade, payments, cash management and tax payments along with retail products like salary, trust services, forex, commercial card, credit cards etc About the Role The Relationship Manager will be responsible for nurturing corporate client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The centre of all client engagements will be to ensure superior customer experience. Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen : In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving Abilities: Strong analytical and problem-solving skills to address client needs and challenges. Key Responsibilities Acquire new to bank SME customers by providing corporate banking solutions while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities and increase customer stickiness by offering corporate banking products like Tax payment, Internet Banking, trade products, CMS etc Deepen the existing relationships by providing them Corporate solutions like Trade and Forex, CMS and SME Loans Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Coordinate with Service Team to resolve any issue raised by the client Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduate/ Post-Graduate from a recognized institute Experience in Business Banking, Treasury and Foreign exchange field is preferred Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

New Client Acquisition and Onboarding Drive sales based on implementation of the annual plan by market mapping and subsequently identifying and acquiring corporate clients. Conduct initial rounds of negotiation on commercial terms as we'll as service levels. Handhold as we'll as represent the client through the entire process of tie up with support of reporting manager. Claim review with client on monthly basis Comparatives quotes analysis with client with value addition from Baja Client Management Interact periodically with Key Stakeholders for both existing and potential clients to build relationship and identify new business opportunity. Analyze data and chart out plans to increase revenue by looking at business potential, Loss Ratio History, competition tracking, etc Build Long term relations with existing clients by understanding requirements and assist in resolving escalated issues. Engage in comparatives quote analysis of the competition with client and highlight value proposition from BAGIC. Continuously engage with the clients by organizing we'llness activities as part of value add. Internal Operation Initiating Gap analysis / Policy audit in coordination with underwriting, operation and back office support for business augmentation. Resolve service issues in the best possible manner in coordination with cross functional team/s. Ensure inwarding, policy issuance, dispatch are done as per agreed timelines. Actively involved in the leg work for best representation of a deal to the underwriters for generating competitive quote Preparation of business reports as per requirement for Management reporting on clients and the market.

New Client Acquisition and Onboarding Drive sales based on implementation of the annual plan by market mapping and subsequently identifying and acquiring corporate clients. Conduct initial rounds of negotiation on commercial terms as we'll as service levels. Handhold as we'll as represent the client through the entire process of tie up with support of reporting manager. Claim review with client on monthly basis Comparatives quotes analysis with client with value addition from Baja Client Management Interact periodically with Key Stakeholders for both existing and potential clients to build relationship and identify new business opportunity. Analyze data and chart out plans to increase revenue by looking at business potential, Loss Ratio History, competition tracking, etc Build Long term relations with existing clients by understanding requirements and assist in resolving escalated issues. Engage in comparatives quote analysis of the competition with client and highlight value proposition from BAGIC. Continuously engage with the clients by organizing we'llness activities as part of value add. Internal Operation Initiating Gap analysis / Policy audit in coordination with underwriting, operation and back office support for business augmentation. Resolve service issues in the best possible manner in coordination with cross functional team/s. Ensure inwarding, policy issuance, dispatch are done as per agreed timelines. Actively involved in the leg work for best representation of a deal to the underwriters for generating competitive quote Preparation of business reports as per requirement for Management reporting on clients and the market.

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our engineering functions into a single area focused on providing world class engineering to our end user systems. This change is geared towards rethinking how we provide engineering for the services we're responsible for. Reporting to the Director - Client Engineering, this role is responsible for the infrastructure, applications, systems, and services throughout the Visa Endpoint environment. The successful candidate will be required to assist in defining and setting standards, applying solutions-based engineering, assist in the design and architecture of the endpoint environment, as we'll as high level operations support within the department for escalations and communication. Essential Functions: Architect and optimize solutions for endpoint management, such as Azure Virtual Desktop, Windows 365, Windows Auto Pilot, macOS and Jamf Integrate MDMs with other Microsoft, Apple, and Third-Party Cloud services. Provide advanced support and troubleshooting for Intune related issues using GenAI and Copilot. Stay updated on Microsoft and Apple.Recommend new tools for endpoint management and security. Design, implement, and manage provisioning workflows, and endpoint management systems including Jamf, BigFix, SCCM, and Intune. Develop automation and integration workflows to support the enterprise client management strategy. Automate repetitive tasks to improve efficiency and reduce manual intervention. Create and manage conditional access and Intune or Jamf configuration policies for client endpoints. Test and validate new hardware. Manage IT systems to enhance user experience and workflows. Recommend innovative solutions through POCs, collaborating with cross-functional teams on IT projects. Act as a technical evangelist for Windows and Apple platforms to provide guidance and training for team members. Maintain documentation for supported applications and scripts. Implement security updates and new releases for applications across workstation platforms. Serve as the final technical escalation point for support teams in the APAC region. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications: 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Extensive hands-on experience with Jamf, macOS, Microsoft Intune, Entra ID, Windows Auto Pilot, Windows Hello for Business, and GenAI. Experience integrating Intune and Jamf with other applications and cloud services. Experience working with a shift-based, geographically distributed team is preferred Hands on experience developing and automating solutions in the endpoint space Experience using vulnerability assessment tools like Qualys, Fortify, Appscan or other assessment tools preferred Expertise in PowerShell or other scripting languages A bachelors degree in computer science or related technical discipline is required. 7-10 years of work experience in engineering function supporting Endpoint compute and Infrastructure environment. Technical hands-on skills with workstation deployment and configuration technology stacks like Bigfix, SCCM, Intune, JAMF. Implementing in a highly secure environment is a plus Extensive experience in troubleshooting hardware and software problems. Experience with network infrastructure LAN, WAN, Wi-Fi. Team player and passionate for contributing to a culture of innovation and flawless execution. Demonstrated ability to drive technical initiatives and identify opportunities for improving end user technology.

Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation

Role description: Project delivery managers will manage the delivery of a project from GEC, working with senior stakeholders and operationally managing a project team Assist in development of the project delivery strategy and set-up required multi-disciplinary GEC team with an objective to bring the best of GEC and maximise GEC contribution on the project. Bring commercial acumen to the delivery of mid to large projects and ensuring all work and outputs are executed to meet project needs and objectives. Develop and establish systems and processes to standardise the project delivery from GEC around the specific needs of the Business Area country (BA) assigned and the ultimate clients. Role accountabilities: Lead the implementation of projects, managing multi-disciplinary teams and working to mid to long-term timescales, to ensure delivery standards meet client expectations. Translate project objectives into plans, estimates and schedules, managing budgets across the project life cycle to meet the profit and budgetary targets of the project. Assure compliance with contracts in terms of project delivery parameters and scope of service. Analyze and compile a range of data, schedules, and documents and provide advice and recommendations to contribute to project decision-making. Use own knowledge and experience of industry best practice to develop processes and review policies for own project, ensuring changes are in line with strategic business objectives. Lead a diverse project team of senior specialists, setting objectives, and reviewing performance to ensure staff are driven and have the necessary skills to deliver the project objectives. Manage relationships with key internal stakeholders in order to identify opportunities for improved efficiencies and collaboration across projects, to ensure client satisfaction. Create a sense of shared ownership and accountability balancing this with decisiveness and holding others to account for delivery. Responsible for setting project delivery approach and plan in consultation with key stakeholders Responsible for establishing project delivery plans and appropriate control mechanisms to assure delivery Responsible for performance management of multiple projects and project teams / resource and engaging with senior leadership team. Develop and maintain a good understanding of the services delivered by Arcadis, business and the industry sector to facilitate personal networking and to consolidate personal and GEC credibility across the GBA. Actively lead and drive standardisation and automation of processes for continuous improvement in Information Management practices. Good understanding of data privacy, security, and compliance issues to ensure that information is managed in a responsible and secure manner. Analytical skills to make sense of complex data and information, as well as Problem-solving skills to address challenges and find solutions. Qualifications & Experience: The candidate should have Bachelor s or masters degree in engineering. Qualifications in financial/business management, client management, innovation and leadership are highly desirable. Preferably 15+ years of experience in Engineering, and Construction (AEC) services sector. At least 7+ years of the experience in successfully pursuing and leading mid to large project teams within a multinational engineering or professional services firm. Overseas Experience is an advantage (work in other countries or project design out-sourcing company). ? Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging #JoinArcadis #CreateALegacy #Hybrid

Role description: Project delivery managers will manage the delivery of a project from GEC, working with senior stakeholders and operationally managing a project team Assist in development of the project delivery strategy and set-up required multi-disciplinary GEC team with an objective to bring the best of GEC and maximise GEC contribution on the project. Bring commercial acumen to the delivery of mid to large projects and ensuring all work and outputs are executed to meet project needs and objectives. Develop and establish systems and processes to standardise the project delivery from GEC around the specific needs of the Business Area country (BA) assigned and the ultimate clients. Role accountabilities: Lead the implementation of projects, managing multi-disciplinary teams and working to mid to long-term timescales, to ensure delivery standards meet client expectations. Translate project objectives into plans, estimates and schedules, managing budgets across the project life cycle to meet the profit and budgetary targets of the project. Assure compliance with contracts in terms of project delivery parameters and scope of service. Analyze and compile a range of data, schedules, and documents and provide advice and recommendations to contribute to project decision-making. Use own knowledge and experience of industry best practice to develop processes and review policies for own project, ensuring changes are in line with strategic business objectives. Lead a diverse project team of senior specialists, setting objectives, and reviewing performance to ensure staff are driven and have the necessary skills to deliver the project objectives. Manage relationships with key internal stakeholders in order to identify opportunities for improved efficiencies and collaboration across projects, to ensure client satisfaction. Create a sense of shared ownership and accountability balancing this with decisiveness and holding others to account for delivery. Responsible for setting project delivery approach and plan in consultation with key stakeholders Responsible for establishing project delivery plans and appropriate control mechanisms to assure delivery Responsible for performance management of multiple projects and project teams / resource and engaging with senior leadership team. Develop and maintain a good understanding of the services delivered by Arcadis, business and the industry sector to facilitate personal networking and to consolidate personal and GEC credibility across the GBA. Actively lead and drive standardisation and automation of processes for continuous improvement in Information Management practices. Good understanding of data privacy, security, and compliance issues to ensure that information is managed in a responsible and secure manner. Analytical skills to make sense of complex data and information, as well as Problem-solving skills to address challenges and find solutions. Qualifications & Experience: The candidate should have Bachelor s or masters degree in engineering. Qualifications in financial/business management, client management, innovation and leadership are highly desirable. Preferably 15+ years of experience in Engineering, and Construction (AEC) services sector. At least 7+ years of the experience in successfully pursuing and leading mid to large project teams within a multinational engineering or professional services firm. Overseas Experience is an advantage (work in other countries or project design out-sourcing company). ? Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging #JoinArcadis #CreateALegacy #Hybrid

As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can continue to solve the world s most complex challenges and deliver more impact together. We are seeking a highly skilled and ambitious Associate Technical Director with a specialized focus on Drainage Engineering to join our expanding team in India. You will work in close collaboration with our UK counterparts, leading technical delivery across major infrastructure projects. The ideal candidate will have an in-depth understanding of UK standards such as DMRB and/or Network Rail, with proven expertise in Design and Build (D&B) environments. Being a Chartered Engineer (ICE or equivalent recognized body) is highly desirable. As a Technical Lead, you will play a pivotal role in the delivery of major multidisciplinary projects and influence technical excellence across Global Engineering Centers (GECs). Your strong technical background and leadership capabilities will drive successful project execution, particularly in the area of drainage design and implementation for large-scale highways and infrastructure projects. Role description: As a Design Manager (Highway Drainage), you will utilize your experience and technical knowledge of design and engineering as well as familiarity with UK/US/Australia/Canada project development processes to deliver project success for Arcadis and our clients. You will have the opportunity to coordinate all aspects of project design with various disciplines and will work closely with the Project and/or Program Managers as well as other members of the Project Management Team to ensure the successful completion of the projects within the established budget, schedule, quality, and safety parameters. Role accountabilities: Client Management - Actively engages in client communications, identifying and addressing client interests while cultivating new opportunities. Manages these interactions by translating client scope into actionable delivery plans, ensuring satisfaction. Additionally, oversee technical coordination with all stakeholders to maintain seamless project execution. Technical Knowledge, scope and contractual aspect management - Demonstrated experience as a Design Manager for medium-sized multi-discipline projects or Area Manager for larger ones, responsible for technical coordination and design integration across at least five disciplines. Defines project tasks and scope, identifies and implements contractual aspects related to project delivery, and collaborates with the Project Manager to confirm project budget status. Provides input on project programs, resource management, and budgets, ensuring delivery according to schedule. Monitors and challenges discipline budgets, manages design changes, and provides technical support for claims. People Management & Development - Serves as an internal leader for technical solutions and innovations on projects. Manages project teams of around 10 or more people, coordinating resources, defining task scopes, and planning as part of a multi-disciplinary design team. Establish clear goals and objectives for the team, actively manages performance, and contributes to communication planning. Project Delivery & Quality Management - Demonstrates innovative and complex problem-solving skills, driving consistency in design approach and quality of deliverables. Understands, and implements project review and verification processes, and manages design compliance, maintaining records of all client-consulted design decisions. Ensures a seamless interface between design disciplines, identifying and promoting the best digital solutions to support the design process. Translates client scope into a comprehensive delivery plan that considers safety, external inputs, model development, sustainability, compliance, review processes, scope changes, and delivery timelines. Ultimately accountable for the successful delivery of the project. Effective Communication - Effectively communicates with colleagues on tasks and projects including the client. Provides clear direction and delegates tasks efficiently, leveraging strong written and verbal communication skills for technical reports and presentations. Prepares and maintains delivery plans, processes, and guidelines to ensure the successful execution of technical scopes. Additionally, negotiates effectively with clients and stakeholders to achieve project goals. Knowledge Management and Digital Engineering - Building on the competencies of a Foundational Design Manager, possesses the ability to write or guide the development of high-quality content related to best practices, lessons learned, or project highlights. Ensures adherence to processes for knowledge tools and document management principles, including version control, regulatory compliance, records retention, information classification, and security, to mitigate risk effectively. Risk Management - Leads design risk identification, communication, and control processes. Manages design issues, ensuring clear communication of details, and actively participates in lessons learned sessions throughout the project. Contributes to risk management by proactively seeking to mitigate risks with the client and the project team. Understands and executes the commercial aspects of design delivery, such as adhering to timelines for notifying clients of changes and issuing Notices of Delays (NODs). Safety, Health, Environment & Sustainability - Actively contributes to and promotes health and safety (H&S) in the workplace by implementing and monitoring H&S practices and providing necessary training. Understands, promotes, and monitors the use of sustainable solutions. Work closely with ATD/TD. Flexible to adopt new work /challenging work as per business requirement. Should be a part of committees that drives the global initiatives e.g Base camp, Arcadis Way Task Manager Training You will have substantial postgraduate (or equivalent) experience and either have been awarded Professionally recognised (PE, CEng, MICE, MIHT or MCIWEM), or equivalent international qualification. Qualifications & Experience: B.E / BTech in Civil Engineering with master s in Transportation/Highway Engineering/Water Resources Engineering/ Environmental Engineer (Desirable) Minimum 14+ years of experience in Design Consulting Environment as of May 30th, 2025. Should have achieved Chartered Engineer Status/ progressed significantly (application submitted for professional review). For internal candidates, currently should be at Arcadis Level 8 and designated as Technical Discipline Lead . For external candidates, the candidate should be designated as Principal Engineer or equivalent. Minimum of 8 years of working experience for International Design Projects for Highway Drainage and minimum of 6 years of working experience for UK (desirable) projects in delivering various design and modelling tasks for Highway. Having work experience on Design & Build Projects is added advantage. Should have handled minimum of 3 major design projects (overseas) with multi-disciplinary coordination preferably for UK in Infrastructure Business. Must be conversant with DMRB specifications and standards. Significant experience using various design tools (Civil 3D, Micro drainage, Storm CAD) pertaining to drainage analysis and design. Continue your career journey as an Arcadian. You do meaningful work, and no matter where your next role in Arcadis takes you, you ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark; on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging

Management Level Director & Summary At PwC, our people in software and product innovation focus on developing cuttingedge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In technology delivery at PwC, you will focus on implementing and delivering innovative technology solutions to clients, enabling seamless integration and efficient project execution. You will manage the endtoend delivery process and collaborate with crossfunctional teams to drive successful technology implementations. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary We are looking for Drive growth within existing accounts by identifying new opportunities and expanding services. Responsibilities Define and drive the rollout of digital platform across multiple countries generating values for business and operations. Oversight and manage the overall delivery (Development and Support) of the platform Manage the budget of internal and vendor partners. Engage with Business to understand their longterm strategies and drive strategies Accountable for ensuring relevant capabilitiesto deliver. Responsible for the performance of our partners and necessary standards to deliver the business outcomes. Leading the organization wide change to drive the digital transformation. Drive the process of partner selection and recruitment strategy. Mandatory skill sets Delivery Management Client Management Strategic Portfolio Management Preferred skill sets Client Engagement Understand client needs and challenges to provide proactive solutions. Regularly engage with senior stakeholders, including CxOs, to align strategies and expectations. Delivery Oversight Ensure seamless delivery of services and solutions to clients. Monitor project progress and address any issues to maintain client satisfaction. Years of experience required 15+ Years Exp Education qualification BE/B.Tech/MBA Education Degrees/Field of Study required Master of Business Administration, Bachelor of Engineering Degrees/Field of Study preferred Required Skills Delivery Management Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Client Management, Coaching and Feedback, Communication, Creativity, Deliverable Planning, Delivery Management, Developing User Stories, Embracing Change, Emotional Regulation, Empathy, Inclusion, Influence, Innovation, Intellectual Curiosity, IT Business Strategy, IT Consulting, IT Infrastructure, IT Service Management (ITSM), IT Systems Development, Leading Design Workshops, Learning Agility {+ 34 more} Travel Requirements Government Clearance Required?

Internal Firm Services Industry/Sector Management Level Senior Manager & Summary At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firms services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firms brand and market presence, and achieve organisational targets. Those in business development at PwC will focus on identifying and pursuing new opportunities to drive growth and expand the Firms client base. Your work will involve building relationships, conducting market research, and developing strategic plans to drive revenue and achieve business objectives. Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. & Summary In this role, you will leverage Industry connects to identify, target, and engage with potential clients. Gain a comprehensive understanding of client needs, challenges, and business objectives to position PwC offerings effectively. Develop and execute GotoMarket strategic plans for entering new markets and expanding our presence. Collaborate with crossfunctional teams to customize offerings to the client. Build and nurture strong, lasting relationships with key decisionmakers and stakeholders within the industry. Collaborate with solution architects, consultants, and subject matter experts to develop tailored proposals that address clientspecific challenges and showcase companys value proposition. Manage and maintain a robust sales pipeline, tracking leads, opportunities, and potential deals. Utilize CRM systems to monitor progress and ensure accurate forecasting. Stay abreast of industry trends, competitor activities, and regulatory. Leverage this knowledge to identify new opportunities and adapt Market Intelligence strategies as needed. Lead negotiations and contract discussions to secure new business contracts. Work closely with legal and finance teams to ensure terms and conditions are favorable for both parties. Meet and exceed sales and revenue targets. Provide regular updates and reports to senior management on progress, challenges, and successes. Support the Relationship Partners (RP) for multiple domestic priority accounts helping develop strategic account plans, building growth momentum, unlocking/ nurturing new conversations, and embedding account management best practices. Participate in the development of the account plan, the periodic review process, and the overall strategy. Mandatory skill sets Proven track on managing client relationships Ability to work collaboratively and effectively with crossfunctional teams and senior stakeholders Strong communication skills (written & verbal) Strong Relationship building skills Preferred skill sets Strong business acumen/ understanding of professional services/ consulting space Experience in Salesforce. Good to have Years of experience required 1015 years handling Domestic clients Education qualification Master s degree in business administration (MBA) or Post Graduate Degree in Management (PGDM) from premier institutes preferred Education Degrees/Field of Study required Master of Business Administration, Bachelor in Business Administration Degrees/Field of Study preferred Required Skills Go to Market (GTM) Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Partnering, Business Presentations, Business Requirements Analysis, Client Management, Client Prospecting, Coaching and Feedback, Communication, Compensation Strategy, Contract Negotiation, Creativity, CRM Software, Customer Acquisition, Digital Business Development, Distribution Channel Performance, Embracing Change, Emotional Regulation, Empathy, Executive Negotiation {+ 38 more} No