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Staffice Global
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L1 Application Support Engineer

L1 Application Support Engineer

Staffice Global

2 - 3 years

4 - 5 Lacs

Chennai

Posted:1 hour ago| Platform:

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Skills Required

Unix Application support Change management Linux Analytical Debugging Troubleshooting JIRA Technical support SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

L1 Application Support Engineer
Chennai, Tamil Nadu, India Job Description

Job Summary:

We are looking for a proactive and technically sound L1 Application Support Engineer with 2 to 3 years of experience, who has hands-on exposure to Java-based applications. The ideal candidate will be responsible for providing first-level technical support, troubleshooting application issues, and coordinating with L2/L3 teams for resolution when needed.

Key Responsibilities:

Provide L1 support for business-critical Java applications.
Monitor application health and performance using dashboards and alerts.
Perform basic troubleshooting of issues and escalate to L2/L3 as needed.
Analyze logs and errors, and perform root cause analysis for recurring issues.
Work on incident and service request tickets within defined SLAs.
Coordinate with cross-functional teams for issue resolution.
Maintain documentation for incidents, resolutions, and standard procedures.
Participate in shift rotations (if applicable) and be available for weekend support (on-call).

Must-Have Skills:

2 3 years of application support experience.
Hands-on experience in Java-based applications (basic debugging/log analysis) the candidate should be able to write the basic java queries .
Good knowledge of SQL for querying and data validation.
Familiarity with Linux/Unix commands and basic scripting.
Excellent communication and customer service skills.
Strong analytical and problem-solving abilities.

Good to Have:

Exposure to ITIL practices (incident/problem/change management).
Experience with ticketing tools (ServiceNow, JIRA, etc.).
Familiarity with application monitoring tools (e.g., Grafana, Splunk, AppDynamics).

Required Skills Application Support, Basic Debugging, Log Analysis, SQL, Linux, unix, ITIL Practices, Servicenow, Jira, Grafana, Slunk, AppDynamics

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L1 Application Support Engineer