Client Engagement Specialist

Client Engagement Specialist

At POD - Josh Technology Group

professionals to join our team. You will be responsible for building and maintaining strong relationships with colleges and universities across the country. You will play a crucial role in ensuring client satisfaction, retention, and maximizing business opportunities. The primary objective is to enhance the overall client experience by providing exceptional service and support throughout the lifecycle.

Required Experience:

0-3 years of experience in Client Servicing Experience (Freshers can also apply).

Work Location:

Gurugram/Gurgaon - Work from the office (2 Saturdays in a month are working)

Qualifications:

Bachelor's/Masters degree in any relevant field

Mandatory Prerequisites:

• Willing to travel to cities outside of Job location.

Who are we?

POD.ai is a software product by Josh Technology Group and was launched in 2017. Since its inception, POD has seen exponential growth and established itself in the industry. POD aims to become the market leader in the recruitment technology and assessment industry. JTGs' extensive design and engineering experience are critical to the quality of PODs work and its ability to deliver elegant, highly scalable solutions. We lay a very strong emphasis on quality mentorship & learning. POD is a growing team of technology consultants and innovators. We have a highly talented peer group that is very well respected in technology. We work in small scrum teams with a focus on fast iterations to deliver value.

What do we do?

Pod provides Campus Placements Management Solution to Corporates to run all their Campus Placements Related Activities, Walk-In Drives, and On-Going Lateral Hirings. Pod helps Companies to engage with all their partners & measure the value provided by them. Pod provides Placements Management Solutions to Colleges & Universities. Pod helps Colleges to run all their Placements Related Activities by Engaging Students, Faculty & Companies.

JTG is a bootstrapped organization that has multiple fully owned software products. JTG acts as a Product Builder for multiple US & UK-based startups. JTG has successfully created and launched more than 100 products, spread across various industries, and is working on many more exciting new ones. It has been 14+ years since its inception & JTG has been profitable from day 1 & aspires to reach new heights.

Core Responsibilities:

• Act as a pivotal point of contact for the Training & Placement Department on behalf of the corporates.
• Resolve their queries while using the portal.
• Connect with the TPOs of colleges/universities across the country & pitch the relevant career opportunities of the clients for their students.
• Effectively communicate with the internal & external stakeholders and ensure that the information is being communicated in a timely manner.
• Connect with colleges on a daily basis to solicit interest in accordance with client's requirements.
• Assist engagement managers and corporate engagement team in planning, scheduling, and executing recruitment drives and other campus activities.
• Ensure the recruitment drives or any college activities related to the platform are being effectively conducted.
• Ensure client satisfaction with the organization's products & services.
• Maintain high engagement levels with clients(Placement Team and Students)

What are we looking for in you?

• Possess excellent Interpersonal and Communication Skills.
• Possess the ability to build long-term relationships with clients.
• Ability to multitask and to prioritize under deadline.
• Expert in delivering outcomes.
• Self-starter and a good team player with a high sense of ownership.
• Client-centric and a positive attitude and the ability to thrive in a fast-paced, dynamic environment.
• Self-motivated and has an internal drive to produce high-quality work.
• Good working knowledge of Microsoft & G Suite.

A stellar performer who:

• Has the desire to make it BIG.
• Is Self & Goal Driven, Quick Thinker, Action-Oriented, and Diligent.
• Has good Interpersonal skills and a Go-Getter personality.
• Has an eye for detail and good cognitive skills.
• Maintains Integrity and Professionalism in work.

How will you grow here?

• Opportunity to build good relationships with the Training and Placement department of colleges.
• Work & interact directly with senior directors in an open and flat hierarchical structure.
• Freedom & a plethora of opportunities to introduce new things in the organization.
• Opportunity to Get Mentored by the Best.

POD thanks you with

• Events, activities, and outings (We really party hard!).
• A stimulating and energetic work environment that encourages creativity.
• Hackathons, Gaming Evenings, Poker Nights, and much more!
• Flexible Timings, Flexible Holiday Calendar.
• Competitive salary (best in the industry).
• Beverages and snacks throughout the day, on the house!
• Recreation center to let off some steam.
• Office lunch option (fresh and savory Ghar ka khana).
• Medical Insurance (stay healthy, stay happy)