Claims Operations Associate

About The Role

• Administration of the Low touch claims
• Inventory management
• Creation and handling of new claims (All segments) along with the segmentation of the claims and assignment of claims to the
  

• Financial approvals up to the designated authority limit
• Monitor the daily que in all applications
• Claim life cycle management
  

Additional Responsibilities Would Be-

• Deliver high quality claim handling and customer service consistent with the Corporate Solutions Claims Commitment and Claim
• Operations Handling Expectations
• Validate contractual obligations
• Proactively manage dormancy
• Work closely with insureds, claimants and brokers as appropriate
• Set and maintain timely and accurate claim reserves consistent with CorSo Claims reserve timeliness expectations and the advice
  

• Maintain emphasis on claim closure for all claims open for 3C years and maintain closing ratio of between 80% and 100%.
• Comply with internal governance, legal and regulatory requirements including TLS, Data Privacy, etc.
• Day-to-day administration of Low touch claim matters, where he/she independently
• Escalate approvals over the given authority, adhere to escalation triggers and refer the claims to appropriate personnel
• Timely action on dairy dates and complete annual claims reviews
• Adhere to implemented key controls
• Review and handle client inquiries regarding any claims, accounting and operational issues
  

About You

• Graduate in Commerce/Finance/Business Administration
• Minimum 2 years of experience in (re)/insurance or 3 years of experience from other domains
• Understanding of Claims Handling and Claims Governance
• Strong Operational oversight and Analytical skills
• Strong business communication and cross-cultural skills, both verbal and written
• Demonstrate agility with changes in task and priorities in a multifaceted environment
• Eager to learn and proactive participation
• Strong customer focus and service orientation
• Strong presentation skills
  

About Swiss Re

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