City Ops Head - Mumbai (Marathi Speaking)

Our Story

Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*.

Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items.

Your Role

As the City Head of Mumbai, you will drive a strategic framework for our dark store operations. You’ll oversee critical aspects such as dark store operations, inventory and demand planning while growing the operations and overall P&L for Mumbai.

Qualifications

• Graduate/Postgraduate – MBA preferred, especially with a focus on Operations and Supply Chain.
• 8+ years of progressive experience in a regional/multi-store leadership role, preferably in e-commerce, logistics, or quick commerce.
• Proven track record in managing large-scale city or regional operations.
• Prior experience with dark store or warehouse-based models is a strong plus.
• Moderate to proficient in speaking and understanding Marathi.

Key Responsibilities

• City expansion & operations launch:

  Launch of new dark stores across the city as per expansion plan. Lead all operations across the city with your team. Provide support to the city and central team during the rollout/implementation of newer systems/processes and gather feedback.

• Inventory Planning and Order Fulfillment Optimization (OPH):

  Set OPH performance standards, collaborating with operations to optimize operational agility. Develop a long-term inventory strategy that aligns with business expansion and seasonality demands.

• Drive High performance & customer focused culture:

  Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements. Lead KPIs related to speed, reliability, customer experience, cost as per business alignment.

• Be Structured and agile:

  Development and implementation of SOPs with a customer first approach. Build a culture of continuous improvement through lean practices, Gemba Kaizen and other productivity improvement tools.

• Lead Innovations with speed:

  Find practical and simple solutions to complex problems without sacrificing quality or core functionality. Run experiments that will challenge our assumptions and make Zepto better. You will have the tools to do things that have never been done before and also the freedom to fail fast.

• Build Versatile and transparent culture:

  Hire talent with complementary skills, over communicate with ground teams and be always approachable. Work cross functionally with peers who will empower you to do your best work.

• Work with the owner's mindset:

  Wear the Zepto badge with pride. We are looking for owners – not employees. You will represent what we stand for and serve as culture carriers.