7631 Change Management Jobs - Page 19

We are looking for a highly skilled and experienced Retail Sales Representative to join our team at Miko AI, an IT Services & Consulting company. The ideal candidate will have 10 years of experience in retail sales. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Build and maintain strong relationships with customers to increase sales and revenue. Conduct market research to identify new business opportunities and stay updated on industry trends. Collaborate with cross-functional teams to achieve common goals. Provide excellent customer service and ensure high levels of customer satisfaction. Analyze sales data and performance metrics to optimize sales strategies. Job Requirements Proven experience in retail sales with a minimum of 10 years of experience. Strong knowledge of the retail industry and market trends. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with IT services and consulting companies is preferred.

DELIVERY MANAGER-TALENT DEVELOPMENT OPTIMIZATION PROCESSES-PROJECT MANAGER You are responsible for handling finance clients in different industries and across Finance and Accounts. You will own client engagements/contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring, and leading the team Responsible for tracking and driving all process parameters critical to quality for process delivery Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate or Postgraduate in any discipline with a minimum of 8 - 15 years of experience in Talent and Transformations (HRO EDM, Payroll, HR Back Office, Talent Management and Recruitment) Proven experience in creating and developing value propositions, business cases, and industry-specific offerings Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines Proficient in supporting the sales team in building compelling business cases for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments Experience working in a BPO/Shared Services environment with exposure to Global Clients Preferred technical and professional experience Proven experience in understanding of end-to-end HRO / HR Service. In-depth process knowledge in central finance reporting, management reporting and reports Ability to influence people internal/external customers, Operations and Finance partners Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications

Project description We are urgently seeking a highly skilled Technology Support Analyst with hands-on experience in the Broadridge Regulatory Reporting platform. This is a product-specific role requiring deep expertise in supporting the platform, beyond general domain knowledge. The selected candidate will work closely with business, operations, and technology teams to ensure timely and effective resolution of production issues in a critical financial reporting environment. Responsibilities Provide L2/L3 production support for Broadridge's Regulatory Reporting platform, ensuring high availability and stability of the system. Investigate, triage, and resolve application issues and data discrepancies across front-to-back systems. Work directly with Broadridge product teams as needed to escalate and resolve platform-specific issues. Act as the subject matter expert (SME) for the platform within the support team. Monitor daily reporting workflows, scheduled tasks, and regulatory submissions. Support monthly/quarterly release cycles, including validation and post-deployment checks. Collaborate with end-users, business analysts, and infrastructure teams for root cause analysis and continuous improvement. Maintain detailed runbooks, SOPs, and knowledge articles specific to the Broadridge platform. Skills Must have 5+ years of technology/application support experience in financial services. MandatoryHands-on experience with Broadridge Regulatory Reporting platform, BRMA. Strong analytical and troubleshooting skills with exposure to SQL, Unix/Linux, and log analysis. Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows. Experience in working under ITIL-based processes (incident, problem, change management). Excellent stakeholder communication and incident management skills. Nice to have Familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk). Prior experience working in a global support model with shift-based or on-call rotations.

The Unified Communications Engineer Senior is a member of the RSM technical services group and is responsible for the strategic operational support of our Unified Communications Voice Systems and Collaboration tools. The engineer will work closely with IT management and other functional groups to design, develop, deploy, and administer the company's enterprise collaboration services. Individual must have excellent written and oral communication skills, and be able to work, collaborate and coordinate between technical and non-technical people within the company. Must have a team oriented attitude, solid interpersonal skills and be self-driven and accountable. Design, deploy, and support enterprise-grade voice and collaboration solutions leveraging Microsoft Teams Phone System, several PSTN providers across multiple countries including direct routing and operator connect, as well as Cisco Webex Contact Center and Cisco Cloud Voice systems, providing Tier 3 support, advanced troubleshooting, and strategic guidance. Act as a technical lead and subject matter expert for UC initiatives, collaborating with infrastructure, network, and security teams to ensure performance, security, and compliance Develops and maintains technical standards, procedures and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels. Provides guidance to team members Lead or support platform migrations, upgrades, and integrations, aligning technical decisions with business goals. Participates in incident management, root cause analysis, and problem resolution. Participation in scheduled and unscheduled system maintenance including change management, on-call and off-hour systems support Other duties as assigned. EDUCATION/CERTIFICATIONS (MUST NOTE REQUIRED OR PREFERRED) Bachelors degree in a related field or equivalent experience TECHNICAL/SOFT SKILLS (MUST NOTE REQUIRED OR PREFERRED) Cisco Webex Contact Center Microsoft Teams Voice Experienced in SIP trunk design, deployment, and support Experienced in configuration and support of Cisco routers and switches Experienced in network protocols, TDM and Ethernet data and voice circuits EXPERIENCE (MUST NOTE REQUIRED OR PREFERRED) 7+ years of experience supporting enterprise Unified Communications solutions. Hands-on expertise with Microsoft Teams Voice, including Direct Routing, SBC configuration, dial plans, and policy management. Strong experience with Cisco Webex Contact Center (Cloud) and Cisco Cloud Voice Solid understanding of VoIP protocols (SIP, RTP), call flow analysis, and QoS best practices. Familiarity with security, compliance, and data retention policies related to voice services. Experience with PowerShell and/or other scripting tools for automation and administration. Excellent written and verbal communication skills, with a strong attention to detail. PREFERRED REQUIREMENTS Microsoft and Cisco certifications (e.g., MS-720, MS-700, CCNP Collaboration). Experience integrating UC with ServiceNow or other ITSM platforms. Exposure to AI-powered voice solutions, analytics platforms, or transcription technologies. Knowledge of Azure AD, identity and access policies, and conditional access related to UC tool. LEADERSHIP SKILLS (MUST NOTE REQUIRED OR PREFERRED)

Responsible for requirements gathering high-level scoping of the project. Responsible for requisition for resources with the right skill set for the project. Responsible for estimating, planning, and scheduling the project. Responsible for submitting a clear statement of work along with project plan Including cost schedule estimates for approval from the customer. Monitoring and tracking project schedule and budget. Updating project schedules and budgets. Project reporting and updating the database. Responsible for managing stakeholders and updating them on project progress. Customer interaction management of customer deliverables on the project. Customer project SLA management. Creating differentiated / value project delivery for customers. Requirement Experience in IT- Infrastructure/Cyber security projects. Knowledge in preparing / developing project schedules, estimation, establishing measures and milestones, definition, scoping, tracking etc. Exposure to data center migration/consolidation, transition, infrastructure deployment and management. Experience in managing projects through use of processes like risk management, quality management, Issue/problem management Scope change management. PMP, PgMP, PRINCE2, CAPM, MS project, ITIL Six Sigma certified candidates will get preference. Good communication, presentation leadership skills. Ability to do remote project management teams through different geographies. Must have exposure to offshore delivery models. A person with multiple technical work experience in Unix, Wintel, End-user desktop environments and Networks would be preferred. Proficient in Project management tools such as MS Project Plan processes. Minimum 5 year of experience in Project management.

Job Role: AIX Admin Experience in supporting IBM AIX (6.1, 7.1,7.2) and P-Series server technologies in a business infrastructure environment is a must. Experience of systems management using IBM Virtualisation technologies (VIO) is essential. Experience of supporting RHEL server technologies is essential. AIX or RHEL certifications relevant to systems administration would be preferable. Experience of administering and supporting multiple systems in a complex and distributed environment, including the day to day management of resources and issues. Experience of installing, configuring and upgrading infrastructure systems, experience of NIM is desirable. To identify & take ownership of issues found and resolve at earliest opportunity according to priority and impact. Investigate the root-cause of incidents and look to implement fixes where possible rather than workarounds. To follow change management processes as defined B.Tech / B.E 24 * 7 Shift

15 to 16 years of strong experience as Technical Leader, preferably in Insurance industry A bachelor's / master's degree in the field of IT, Computer Science from Tier 1 Institutes e.g. IIT, NIIT, BITS(Preferred) Experience in Business Transformation and Data Analytics Good business & product/technology understanding Application Modernization Mobile App Development User Experience Design Data Science, Data Analytics AI, GenAI Insurance Domain Demonstrate technical abilities during technical discussions with Enterprise architects, Application Architect, Tech Leads, SMEs from customer end Stakeholders & Relationship management - Present projects/services to customer stakeholders through insightful recommendations. Build deep client relationships, network, and act as a thought partner, anticipating business problems and delivering exceptional service.

French min Level B1 is a must. Basic SQL, Informatica, Teradata, Oracle Unix is required. Flexibility - Should be ready to work for 24*7 on-call (including weekend coverage) on rotation basis during critical times and requirement basis. Should be ready to work on different shifts starting from 5:30 AM PST to 6:00 PM PST (Paris time) Must be a quick learner in terms of process and technologies Process and Communication Experience in Incident Management, Change Management and Problem Management, ITIL and Data Analysis process. ITIL fundamental certification will be an advantage Good Inter-personal and communication skills Should be able to communicate to the stakeholders on the proposed solutions Profile required Technical : 2+ years of experience in Application Support, supporting applications in Financial Domain Should have exposure on Oracle, Teradata, Informatica and Unix operating system Should be good in SQL, Unix and should have worked in Control-m at least for 2 to 3 years. Monitor process on production runs, communicate information to the advisory (OPA) team and raise production support issues to the project team. Prior knowledge of risk chain is an extra advantage Should be able to identify opportunities and do automations and small enhancements Ensure that team is performing the tasks and BAU is maintained.

Strong understanding of Capital markets, Investment banking domain and risk management Exposure to Credit risk computation and management of regulatory risk metrics is highly desired Ensure project requirements are delivered with acceptable quality and completed on time Ability to work autonomously on the Business analysis scope of work including requirements gathering, scope validation, drafting of functional specification, ensure business signoff on requirements Support the team on both delivery and production. Ensure impediments are raised and addressed proactively in a timely fashion Build collaborative working style and good stakeholder connect with all stakeholders Experience in working on agile driven project implementations Contribute to users change management (on-line help, training) Functional Specifications, User Stories, Design and Solutioning Possess good presentation skills to articulate and build Point of View in global forums Possess effective reporting skills to keep stakeholders informed on project progress Profile required Business analyst with 6+ yrs of experience on Capital markets, Risk management Strong understanding of risk management on Credit risk Exposure to functional implementation of topics like Credit risk computation and management of regulatory risk metrics is highly desired Hands-on experience on documenting and building functional specifications, BDD based test strategies and test implementation Experience in working on agile driven project implementations

GBSU/REG Team deals with processes required to comply with various regional regulations in the OTC Derivatives space,for Ex.: DFA, EMIR, HKMA, MAS, MiFID etc.REG Team carry out periodic post reporting controls to identify Regulatory reporting anomalies rectify the issues in coordination with technology teams. In addition, team responsible to managedaily reporting activities for regulators. Skill : Experience in regulatory reporting or Good Knowledge on OTC Derivatives products /capital market Operational Excellence Provide guidance/ follow-up closely on complex issues Monitor the production parameters on a daily basis Identify short term production priorities Drive production efficiencies Ensure compliance / regulatory adherence Address internal / external audits Monitor/Escalate reconciliation/reporting errors and incidents Ensure reconciliation process is executed efficiently Change Management Continuously identify and implement CI ideas thereby bringing in more efficiency across teams Contribute/Implement action items from strategic projects implement organizational changes Contribute to team's transformation initiatives Identify and implement action items from transversal optimization projects / initiatives Contribute and influence adoption of emerging technologies and best practices Identify and resolve medium to high-level issues. Detect and define process enhancements, regularly. Prepare, attend and contribute to process governance. Train analysts. Profile required Ability to understand control framework. Proven knowledge of functional, domain and operational risk management. Intermediate stakeholder and partner management skills. Clear and concise communication skills. Ability to visualize process enhancements.

Technical Skills Should have Prior experience in Java, Python, Rest Services, reactjs, SQL, PL/SQL, Should have Cloud, Kubernetes working experience Should have hands on working experience in Application development Should have good analytical and problem-solving skills Should had experience in understanding Data Specially Infrastructure Domain related and provide business insight to bring more Utilization of Asses Referential for organization Should be able to do complex design and high-performance architecture Ability to evaluate technical approaches and discuss pros and cons of each to arrive at a design Should have strong concepts on building Security around the entire Datawarehouse Should have Good Functional Knowledge in the areas of Infrastructure Domain Preferably Servers/Storage/Network etc, ITIL Aware of the standard Change management and Project management processes This role will focus on Support, Enhancements and new Projects Key Responsibilities: Drive Assets Referential Functional Strategy , solution definition and execution for client needs Responsible for project planning, work product quality, project execution and project reviews Thrive to become a subject matter expert on internal Group Asset Referential System Become an advocate for Asset and CIs along with their usage and support user enablement and adoption Develop in-depth business requirements for large projects -across a variety of business functions in all size projects Work with all related business and support unit stakeholders, including the product owner and technical leader , to analyze and challenge the business requirements, leading to functional discussions and specifications, precise usage and detailed user stories Demonstrate expertise on business processes, life-cycles, and data drivers Drive testing activities on new solutions introduced into production Drive input to development team on requirements and enhancements to existing data sets and reporting technologies Collaborate on the definition of KPIs and metrics to monitor and run the business Plan and execute communication, training, and documentation to enable successful user adoption Drive proof-of-concepts, tool evaluations, and data quality activities Guide and mentor other Business Analysts in the team Demonstrate innovation thought leadership toward enhancing business value, process improvements and customer impact Participate in design discussions and be able to implement any design decisions Participate high level Architecture designs for the Assets Referential Strategy Understanding of Infrastructure Domain/ITIL to provide more business site of Reporting utilization's Excellent upstream and downstream communication skills, ability to communicate complex ideas verbally and through documentation Profile required Must have:- Experience working in Agile Team.- Analyzing new requirements, designing and implementing technical solutions.- Strong Communication skills should be able to articulate and present project demos to leadership teams.- Excellent writing and presentation skills.- Capable of quickly learning implementing new tools/technologies.- Strong technical ability to research and independently drive technical POCs.Good to have:- French speaking/understanding- Experience with databases such as Oracle, Postgres, MySQL

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Seeking a proactive and technically skilled LIMS L2 Support Engineer to provide second-level support for LabVantage LIMS , ServiceNow , and associated laboratory IT systems. The ideal candidate will have a strong background in IT service management, laboratory informatics, and enterprise reporting tools. This role involves troubleshooting, incident resolution, and performance monitoring to ensure seamless operation of lab systems in compliance with business and regulatory standards. Key Responsibilities: Provide L2 support for LabVantage LIMS , ServiceNow , and related lab applications. Manage and resolve incidents, service requests, and change requests via ServiceNow . Collaborate with business users, IT teams, and vendors to troubleshoot and resolve system issues. Support reporting tools such as JasperReports for generating lab and compliance reports. Maintain and optimize SQL Server databases and ensure data integrity and security. Monitor system performance and ensure alignment with ITSM and BPM practices. Document resolutions, SOPs, and knowledge base articles for recurring issues. Ensure compliance with pharmaceutical standards , data security , and IT infrastructure policies. Primary Skills: LIMS Support Hands-on experience with LabVantage or similar LIMS platforms. ITSM Tools Proficiency in ServiceNow for incident, problem, and change management. Database Management Strong knowledge of Microsoft SQL Server , relational databases, and data querying. Reporting Tools Experience with JasperReports or similar reporting platforms. IT Support Proven experience in L2 support , troubleshooting, and system monitoring. Secondary Skills: Programming Familiarity with Java and multi-paradigm programming concepts. ERP & BPM Understanding of ERP systems , business process management , and operational workflows. Scientific IT Exposure to electronic lab notebooks (ELN) , science & research environments, and pharmaceutical IT standards . Security & Compliance Knowledge of data storage , IT security , and regulatory compliance in lab environments. Communication & Documentation Strong skills in documenting technical issues and communicating with cross-functional teams. Preferred Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Experience in pharmaceutical , biotech , or research environments. Certifications in ITIL , ServiceNow , or LIMS platforms are a plus.

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

4-6 Years experience on creating Design documents, Implementation/ Change Management Plans or Optimization of reports (beyond day-to-day routine operations) is a must. Expertise in Implement &/or design (design is must for CE3) of one of the following - Priority is Firewall and Cisco ISE and good if candidates have hands on exp on Identity solutions, Email Security, Web Security/Proxy, Cloud Security. 3rd Party Firewall is a Plus

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Job Role: Storage Administrator L2 Candidate should have 4 to 5 years of hands-on experience on following Storage Technology VMAX 250F DC IBM All Flash 900 NetApp EF560 (All Flash) Data Domain DD9300 DC SAN Switch (MDS 9706, Brocade) Management Server (Unisphere, Symcli, Santricity) SRS (Secure Remote Service) Able to Configure and manage RAID, Encryption, De-duplication, and compression. co-ordinate with OEM for any part replacement, firmware bugs, Identification of Disk or hardware failures Provide required WebEx session or logs to analyse the bugs and follow-up until the service ticket is resolved. Co-ordination with respective OEM vendors for chassis, disk failures. Able to prepare RCA with the inputs and resolution summary of OEM for all Severity 1 calls, Able to work on storage I/O, drive utilization, I/O contention, and storage availability metrics such as LUN / Disk drive utilization and analyse the reports Analysed Storage performance reports generated by the deployed tools perform periodic performance tuning in relation to usage patterns by applications to maximize efficient use and fine tune storage parameters, such as: Optimize disk I/O contention parameters, Firmware updates. Verify packet contention at SAN switch Level. Ensure that firmware and microcode for disk arrays, SAN switches, HBAs are all interoperable per OEM specifications Able to perform LUN / Disk drive assignment on approved CR Manage file system structure, access, and data life cycles Space monitoring of disks / drives in the storage sub systems Able to perform Tape restoration Change management process to be followed.

Are you passionate about fostering an inclusive workplace? Do you have a knack for implementing impactful DEI initiatives? Join us as an Associate Manager DEIB at Novo Nordisk India and help us promote a culture of diversity and equity. If youre ready to make a difference, apply today for a life-changing career. The position The Associate ManagerDEIB & HR Projects will play a pivotal role in fostering an inclusive and equitable workplace at Novo Nordisk India. Our team is dedicated to implementing and supporting DEI initiatives, promoting a culture of diversity, and ensuring compliance with DEI policies and practices, detailed responsibilities of the role is as per below: Assist in creating and executing Diversity & Inclusion (D&I) strategies aligned with Novo Nordisk Indias goals and values. Organize workshops, training sessions, and events to promote D&I awareness among employees.Advise employees and managers on D&I policies and ensure adherence to practices. Collect and analyze D&I data, preparing reports to track progress and identify areas for improvement. Work closely with HR, management, and employee resource groups to support D&I projects and create a collaborative environment. Oversee end-to-end Diversity, Equity, Inclusion, and Belonging (DEIB) projects, including recruitment, retention, and employee engagement. Collaborate on HR projects like succession planning and process improvements, and lead change management for global or affiliate-wide initiatives. Qualifications To be successful in this role, you should have the following qualifications: B.E./B. Tech and MBA in Human Resources from a Tier 1 institute, with specialization in Business Administration, Social Sciences, or a related field. Minimum of 4-5 years of experience in HR COE or Project based roles. Experience in Project management project planning & execution and organizing and facilitating training sessions and workshops. Proven track record of implementing D&I initiatives and policies. Additional certifications in Diversity & Inclusion or related areas. Strong analytical skills with the ability to interpret data and provide actionable insights. Excellent communication and interpersonal skills to engage with diverse stakeholders. About the department Diversity & Inclusion (D&I) will be part of the Organization Change Management (OCM) & Organization Development (OD) team at Novo Nordisk India, based in Bangalore. Our mission is to foster an inclusive and equitable workplace where every employee feels valued and empowered. With a dynamic and collaborative atmosphere, the team is dedicated to driving impactful D&I initiatives that align with Novo Nordisks core values. Bangalore is home to a vibrant Novo Nordisk community, and this role offers the opportunity to make a real difference in shaping our culture of diversity and inclusion.

The Business Excellence Manager is responsible for driving continuous improvement initiatives, optimizing processes, and fostering a culture of operational excellence across the organization. The ideal candidate will have strong analytical and project management skills, and the ability to influence cross-functional teams to achieve strategic goals. Primary Job Responsibilities: Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment. Build and deliver Operational/Delivery Excellence training and coach on Enterprise Operations principles. Assist organization in the creation, monitoring, measurement and analysis of standardized processes. Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles. Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings. Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis. Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization. Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc. Communicate to key management stakeholders on salient quality issues and business opportunities. Lean Methodologies: Value Stream Mapping, Continuous Improvement. Agile Expertise: Scrum, Kanban, Agile transformation leadership. Responsible for driving Operational Excellence which includes Process Improvement, Process Design, Reengineering, Change Management, Project Management, Organizational Structuring and project management, Operational Audits. Analyze and bridge the gaps between existing and new processes; created process models, flow charts, data flow diagrams, business interaction flows and Use Cases. Working with operational teams to establish standards procedures and systems. Data Analysis: Perform advanced statistical analysis to identify root causes of process issues and measure improvements. Should have good understanding of tools such as regression analysis, hypothesis testing, control charts etc. Continuous Improvement: Promote a culture of continuous improvement by encouraging and facilitating the identification of process improvement opportunities across the organization. Compliance and Quality: Ensure that all process improvements comply with industry standards, regulations, and internal quality requirements. Stakeholder Management: Collaborate with onshore and offshore teams to ensure alignment with client goals. Work with stakeholders across functions to review, track progress of solutions/initiatives by setting up meetings as needed, following up through emails. Additionally, engage with end customers to ensure their requirements are addressed and they are appraised of the status of the solutions/initiatives thereby ensuring zero escalation. Education, Work Experience, & Knowledge: 12+ years of experience in similar industry. Advanced proficiency in Excel and PowerPoint, including the ability to build and automate macros. Experience with PowerBI or Tableau for data visualization and reporting. Specific experience with JIRA is a plus. Experience effectively visualizing operationally-focused data to tell a story. Strong verbal and written communication skills.

Purpose of the Role: To support the Plant People Manager in maintaining harmonious industrial relations, ensuring statutory compliance, and managing administrative functions at the plant. This role is critical in fostering a positive work environment, ensuring legal adherence, and supporting smooth plant operations. Key Responsibilities: Industrial Relations (IR) & Employee Relations (ER) Assist in maintaining healthy union-management relationships. Support in preparation and execution of collective bargaining agreements. Monitor discipline, absenteeism, and grievance redressal mechanisms. Maintain records of disciplinary actions and ensure adherence to labor laws. Coordinate with department heads on manpower-related issues and ER matters. Support in executing restructuring plans and change management initiatives. People Operations & Talent Management Assist in manpower planning and recruitment for shop floor and support functions. Coordinate onboarding, induction, and orientation programs for new hires. Support execution of the OPR process. Maintain and update employee records, HRIS, and generate periodic MIS reports. Assist in identifying training needs and coordinating learning & development programs. Employee Engagement & Welfare Organize employee engagement activities and welfare programs to boost morale. Act as a point of contact for employee queries and grievances. Support implementation of BU People and Zone best practices at the plant. Statutory Compliance Ensure timely submission of statutory reports and returns (e.g., PF, ESIC, Factory Act). Liaise with statutory bodies such as ALC, Factory Inspector, and Labor Department. Maintain compliance documentation and support internal/external audits. Monitor legal updates and ensure plant-level compliance with applicable labor laws. Government & External Stakeholder Management Coordinate with local government officials and labor authorities. Support in managing public relations and community engagement initiatives. Assist in handling crisis situations and maintaining a positive external image of the plant. Administration Oversee general administrative functions including housekeeping, transport, and canteen. Ensure implementation of employee welfare measures and facilities. Monitor vendor performance and ensure cost-effective administrative operations. Support in organizing plant-level events and engagement activities. Qualifications & Experience: MBA/PGDM in HR, IR, or related field. 3–6 years of experience in ER/IR and plant administration. Strong knowledge of labor laws and statutory compliance. Experience in handling a unionized workforce is preferred. Key Competencies: Strong interpersonal and negotiation skills. Attention to detail and process orientation. Ability to manage multiple stakeholders and external agencies. Proactive approach to problem-solving and conflict resolution.

Purpose of the Role: To support the Plant People Manager in maintaining harmonious industrial relations, ensuring statutory compliance, and managing administrative functions at the plant. This role is critical in fostering a positive work environment, ensuring legal adherence, and supporting smooth plant operations. Key Responsibilities: Industrial Relations (IR) & Employee Relations (ER) Assist in maintaining healthy union-management relationships. Support in preparation and execution of collective bargaining agreements. Monitor discipline, absenteeism, and grievance redressal mechanisms. Maintain records of disciplinary actions and ensure adherence to labor laws. Coordinate with department heads on manpower-related issues and ER matters. Support in executing restructuring plans and change management initiatives. People Operations & Talent Management Assist in manpower planning and recruitment for shop floor and support functions. Coordinate onboarding, induction, and orientation programs for new hires. Support execution of the OPR process. Maintain and update employee records, HRIS, and generate periodic MIS reports. Assist in identifying training needs and coordinating learning & development programs. Employee Engagement & Welfare Organize employee engagement activities and welfare programs to boost morale. Act as a point of contact for employee queries and grievances. Support implementation of BU People and Zone best practices at the plant. Statutory Compliance Ensure timely submission of statutory reports and returns (e.g., PF, ESIC, Factory Act). Liaise with statutory bodies such as ALC, Factory Inspector, and Labor Department. Maintain compliance documentation and support internal/external audits. Monitor legal updates and ensure plant-level compliance with applicable labor laws. Government & External Stakeholder Management Coordinate with local government officials and labor authorities. Support in managing public relations and community engagement initiatives. Assist in handling crisis situations and maintaining a positive external image of the plant. Administration Oversee general administrative functions including housekeeping, transport, and canteen. Ensure implementation of employee welfare measures and facilities. Monitor vendor performance and ensure cost-effective administrative operations. Support in organizing plant-level events and engagement activities. Qualifications & Experience: MBA/PGDM in HR, IR, or related field. 3–6 years of experience in ER/IR and plant administration. Strong knowledge of labor laws and statutory compliance. Experience in handling a unionized workforce is preferred. Key Competencies: Strong interpersonal and negotiation skills. Attention to detail and process orientation. Ability to manage multiple stakeholders and external agencies. Proactive approach to problem-solving and conflict resolution.

Your Impact: This role would be part of the Managed Services team and is responsible for Application Management, Support and Maintenance, and Developing new applications or functionalities based on customer requirements. Application Management and Support involves day-to-day application administration and support function. Support would be both proactive as well as reactive based on whether the engineer is action on a tip off from an alert, or from a manual observation, or from a customer ticket. Application Maintenance involves developing fixes for defects in code. You are great at: Providing Application Support for OpenText AppWorks (formerly Process Suite). Very good hands-on experience on Java /J2EE. Willing to be an expertise in Appworks OT Product in short duration. Software maintenance for applications written and running on top of AppWorks or Process Suite Proficiency and solid understanding of either Linux or the Windows operating system Preferably worked on application support and/or application maintenance projects for OpenText AppWorks or Process Suite Experience working in an ITIL, ISO27001, SOC etc., standards environment is a definite plus What it takes: Provide Support for applications developed on AppWorks or Process Suite Work in shifts morning and afternoon (mandatory), night (optional only for P1 incident support if required) and regular on rotation basis Application maintenance: developing code fixes on top of AppWorks or Process Suite Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db. etc. Manage and maintain application, system configurations in a CMDB Good oral and written communication skills for conversations with customer side technical/functional personnel on incidents, problems, changes etc. Well acquainted with change management procedures, and capable of changing engineering with the ability to develop clear and detailed documentation around the changes Understand escalations, impending failures and/or impending escalations alert the management and lead the team effectively on technical topics

Job Role: Tools Support L2 Experience: 5 Years Experience on Summit & solarwinds Exp 5 yrs Tech / B.E/ Technical Grads. We are looking for a skilled professional with 5-10 years of experience to join our team as a Tools Support L2 specialist in CMS IT Services Private Limited, located in the BPO/Call Centre industry. Roles and Responsibility Provide technical support and troubleshoot tools-related issues. Collaborate with cross-functional teams to resolve complex problems. Develop and implement process improvements to enhance tool performance. Analyze data and metrics to identify trends and areas for improvement. Train and guide junior team members on tool usage and best practices. Participate in quality assurance activities to ensure high-quality deliverables. Job Requirements Strong understanding of tools and technologies used in the BPO/Call Centre industry. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with incident management and problem resolution processes. Familiarity with industry-standard protocols and procedures.

Responsible for the 24/7/365 maintenance, and support of corporate systems infrastructure, including networking, telephony, security, and physical security Responsible for the conformance with and continuance of Corporate ISO 20000 and 27001 certifications; including extracting reporting from ITSM & SMS systems Ensure ISO compliance and associate documentation for all IT assets, as well as, oversight team member charged with all IT configuration items and assets, including servers, desktops, laptops, desk and mobile phones, local and network printers, software, licenses, and peripherals Project Planning & Estimation: Lead comprehensive requirements analysis and provide accurate project estimations. Develop and implement effective project planning strategies. Team Management & Leadership: Mentor and lead a diverse team, fostering a collaborative and inclusive team culture. Assign daily/weekly tasks to the team based on skills and project needs. Code Review & Quality Assurance: Ensure adherence to coding standards through regular code reviews. Implement robust quality assurance processes. Project Delivery & stakeholder Interaction: Manage project timelines, identifying and mitigating potential delays. Communicate effectively in English with stakeholders to share related project updates. Team Collaboration & Communication: Collaborate cross-functionally to ensure seamless project execution. Establish effective communication channels and conduct regular team meetings. Proactively addressing concerns for development concerns using communication channels. Operational Efficiency & Process Improvement: Oversee day-to-day project operations, implementing streamlined processes. Identify opportunities for process improvement. Stakeholder Relationship Management & Satisfaction: Build strong stakeholder relationships, proactively addressing concerns. Implement stakeholder/user satisfaction surveys to ensure exceptional service.