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Domain Support Specialist

Domain Support Specialist

Cradlepoint

1 - 3 years

1 - 5 Lacs

Bengaluru

Posted:12 hours ago| Platform:

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Skills Required

Change management Service level Managed services Value added services Networking 3G Business process improvement Telecommunication Troubleshooting Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join our Team

About this opportunity:

We are currently seeking a talented and dedicated individual to join our Ericsson team as a Domain Support Specialist. This role belongs to our Managed Services department.

will join. The person will work for Technical Authority RAN Data build under Managed Services as a Domain support specialist.

What you will do:

Act as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
Actively monitor ticket queues to ensure timely response to tickets
Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
Focused on improvement of automated recovery.
Escalation support for Service surveillance and (on-site) service.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required
Effectively coordinate project with both internal and external groups/resources for project completion.
Use problem solving and root cause analysis tools to initiate business process improvement.
Assist in and escalate network outage situations
Ability to shift workload based on flow of project priorities
Engineer to Handle Change Management ticket and implement the solution in NW.
Executing Change activities to improve network quality.
Provide technical support to field engineers for RAN/TXN issues.
Maintain the Data Integrity (reflect the live network Data in data base tools).

The skills you bring:

1-3 Years of relevant industry experience with Bachelors degree or higher ((B.E/B.Tech/M.Tech, )in ECE, IT or CS (Full-time).
Must Have- Ericsson, Huawei, Samsung & Nokia Vendor
Experience in Ericsson RAN (5G/4G/2G) - Integration, troubleshooting, Configuration change management , Service affecting and non-service affecting activities, BO office .

Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services.
Previous experience from managing contract delivery (1+ years required)
KPI Analysis
Language skills: Proficiency in Written / Spoken English
Values and behaviors: Ericsson Core Values, Honesty, Integrity

Behavioral competences

Delivering Results & Meeting Customer Expectations
Creating & Innovating
Analyzing
Applying Expertise & Technology
Working with People
Relating & Networking

What happens once you apply

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Primary country and city:

India (IN) || Bangalore

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Domain Support Specialist