251 Capacity Management Jobs - Page 4

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt.: Experience: 5-8 Years.

Do Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so Monitoring patterns of business activity and service level plans Influencing Demand Management, in conjunction with Finance Management as appropriate Decide which components needs upgrade at what time and calculate the cost Mandatory Skills: ITIL Capacity Management Experience: 5-8 Years

Evaluate and approve credit applications, ensuring compliance with bank policies and regulations . Assess the creditworthiness of individuals and businesses, considering factors like financial statements, credit history, and repayment capacity. Minimum of 2 or 3 years experience in Underwriting of Personal loans, Auto loans in Retail Loan Products . He should be M.B.A or equivalent Degree for profile with experience He should have Good analytical and interpersonal skills to Interact with customer, Colleagues to ensure achieve goals.

Essential Skills Good understanding of Network Architecture, Radio Hardware/Software & Antenna System. Clear conceptual understanding of RF principles, Call flow & link budget. Good Knowledge of Radio parameters, KPIs & RAN features. Familiar with emerging radio technologies, standardization and its application. Good knowledge of Radio products. Proficient in Air interface algorithms & network tuning, Data analytical skills. Fair understanding of Radio Capacity dimensioning, forecasting, Site solutioning and TCO evaluation Ability to design and deliver new solutions from scratch Familiar with Energy efficiency / saving concepts. Advantage Skills : Advance knowledge of RAN technologies & protocols. RAN virtualization & Cloud native architecture. Proficient in LMS strategy, Coverage & capacity dimensioning Automation with AIML Models Proficient in data analysis using Python and other scripting frameworks

As a Global Monitoring Analyst at our Pune location, you will play a crucial role in managing processes and tools for IT infrastructure monitoring. Your primary responsibility will be to ensure the overall availability, performance, and health of all IT components by effectively managing alerts. You will need to oversee critical IT infrastructure-related incidents and facilitate Major Incident Management (MIM) through a combination of people, processes, and technology. Your key responsibilities will include: - Monitoring key performance metrics and availability of enterprise IT infrastructure. - Monitoring alerts across various infrastructure environments including VMware, storage, networks, databases, and operating systems (Windows, Linux). - Facilitating Major Incidents by initiating P1 bridge calls, engaging technical teams and stakeholders as required. - Providing timely, accurate, and effective communication on service impacting alerts, as well as conducting capacity analysis and reporting bottlenecks to IT Service Management (ITSM) and technical teams. - Generating reports such as IT Infrastructure Snapshot report, P1 trend analysis, Alert analysis, and Device Availability. - Managing alerts configuration, maintenance, upgrades, vulnerability management, administration, and coordinating with vendors for various monitoring tools. To be successful in this role, you should have a minimum of 1 year of relevant experience in Enterprise IT Infrastructure Monitoring, Alert Management, P1 Incident Management, Stakeholder communication, and Capacity Management. Additionally, experience in Monitoring and Event Management, Incident Management, Problem Management, Change Management, Availability, Capacity, Performance Management is required. Your work will be aligned with Accelya's global business strategy, values, and missions.,

The FBA Inventory and Capacity Management team is responsible for the challenging task of managing FBA inventory volume sent to and stored in the Amazon Fulfillment Network (AFN), while still allowing sellers to grow at the pace they desire Our team is uniquely positioned to identify opportunities to better align incentives between Amazon and sellers, for example if there is selection or sellers that are systematically unprofitable As a Senior Program Manager for FBA Capacity Management, you will play a key role in developing and managing processes that will improve the seller experience when it comes to managing their FBA inventory You will work with Business, Operations, Science and Engineering teams to develop scenarios for inventory and capacity outlook You will connect the dots across multiple metrics to recommend optimal capacity decisions balancing network requirements with seller experience This is also a highly cross functional role which will require you to work with stakeholders WW and scale product adoption This is an opportunity to work in a startup like environment within Amazon and we seek a Program leader who is motivated by a fast-paced and highly entrepreneurial environment You will leverage your deep expertise to work backwards from our customers, identify the right opportunities to help us accelerate at scale, and innovate faster for our customers If you have a passion for innovation, for thinking big to tackle ambiguous problems, for solving some of the biggest technical challenges in the industry, and for building elegant products that delight our customers, we need you Analyze inventory trends and efficiency metrics for each marketplace. Create long term inventory forecast using inventory forecasting models. Identify opportunities to improve accuracy of the models. Create actionable bridges to explain variance in inventory to plan. Create scenarios to hedge uncertainty and create playbook of levers to protect the network. Audit SX impact of capacity decisions. Engage with stakeholders across business, operations, science and network planing teams to align on long term plans and capacity decisions. 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership 2+ years of driving process improvements experience Masters degree, or MBA in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Problem Mgmt. Experience: 5-8 Years.

Role & responsibilities Min 7 years of experience overall. Good knowledge of operations Attrition, Shrinkage, Capacity Planning. Min 3 years of experience into people management. Excellent Communication Skills Open for Night Shifts Preferred candidate profile Mandate experience into Property & Casualty Insurance (P&C). Current Designation should be Assistant Manager/Team Leader/Deputy Manager

he Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling, and real-time monitoring of call center activities to meet service level agreements and operational goals. Key Responsibilities: Forecasting and Planning: Develop accurate forecasts for call volumes, handling times, and staffing requirements. Analyze historical data and trends to predict future workforce needs. Collaborate with operations and other departments to align workforce plans with business objectives. Scheduling: Create and manage staff schedules to ensure optimal coverage and adherence to service levels. Implement flexible scheduling strategies to accommodate peak times and special events. Monitor adherence to schedules and make adjustments as necessary. Real-Time Management: Oversee real-time monitoring of call center activities to ensure efficient operations. Respond to unexpected changes in call volume and staffing needs. Coordinate with team leaders and supervisors to address any immediate workforce issues. Reporting and Analysis: Generate and analyze reports on key performance indicators (KPIs) related to workforce management. Provide insights and recommendations to improve operational efficiency and effectiveness. Present findings to senior management and stakeholders. Team Leadership: Lead and mentor the WFM team, providing guidance and support for professional development. Foster a collaborative and positive work environment. Ensure team members are trained on WFM tools and best practices. Continuous Improvement: Identify opportunities for process improvements and implement solutions. Stay updated on industry trends and advancements in workforce management technology. Drive initiatives to enhance customer satisfaction and operational performance. Qualifications: Bachelor's degree in Business Administration, Operations Management, or related field. Proven experience in workforce management within a call center environment. Strong analytical skills and proficiency in WFM software and tools. Excellent communication and leadership skills. Ability to work under pressure and adapt to changing priorities. Preferred Skills: Experience with [specific WFM software, e.g., NICE, Verint]. Knowledge of call center operations and metrics. Certification in workforce management or related field.

he Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling, and real-time monitoring of call center activities to meet service level agreements and operational goals. Key Responsibilities: Forecasting and Planning: Develop accurate forecasts for call volumes, handling times, and staffing requirements. Analyze historical data and trends to predict future workforce needs. Collaborate with operations and other departments to align workforce plans with business objectives. Scheduling: Create and manage staff schedules to ensure optimal coverage and adherence to service levels. Implement flexible scheduling strategies to accommodate peak times and special events. Monitor adherence to schedules and make adjustments as necessary. Real-Time Management: Oversee real-time monitoring of call center activities to ensure efficient operations. Respond to unexpected changes in call volume and staffing needs. Coordinate with team leaders and supervisors to address any immediate workforce issues. Reporting and Analysis: Generate and analyze reports on key performance indicators (KPIs) related to workforce management. Provide insights and recommendations to improve operational efficiency and effectiveness. Present findings to senior management and stakeholders. Team Leadership: Lead and mentor the WFM team, providing guidance and support for professional development. Foster a collaborative and positive work environment. Ensure team members are trained on WFM tools and best practices. Continuous Improvement: Identify opportunities for process improvements and implement solutions. Stay updated on industry trends and advancements in workforce management technology. Drive initiatives to enhance customer satisfaction and operational performance. Qualifications: Bachelor's degree in Business Administration, Operations Management, or related field. Proven experience in workforce management within a call center environment. Strong analytical skills and proficiency in WFM software and tools. Excellent communication and leadership skills. Ability to work under pressure and adapt to changing priorities. Preferred Skills: Experience with [specific WFM software, e.g., NICE, Verint]. Knowledge of call center operations and metrics. Certification in workforce management or related field.

The Data Center Hosting Engineer plays a crucial role in overseeing the critical space, power distribution, and cooling resources within Wells Fargo data centers. As a Data Center Hosting Engineer, you will be expected to demonstrate the ability to make informed decisions independently, focusing on documenting, managing, and forecasting space, power, and cooling requirements. Your responsibilities will include maintaining detailed floor plans for data halls, designing infrastructure technology deployments in alignment with engineering standards, managing power distribution infrastructure, and developing future state models for data halls. Furthermore, you will be involved in various projects simultaneously, ensuring the accuracy and high-quality delivery of work on a daily basis. Collaboration is key in this role, as you will work both independently and as part of a multidisciplinary Data Center Management team, leveraging relationships and cross-functional resources to achieve objectives. Key Responsibilities: - Maintain detailed floor plans for data halls and all other DCM managed spaces. - Plan and design data center infrastructure technology deployments to meet forecasts and demand, adhering to engineering standards. - Document power distribution infrastructure usage and manage consumption thresholds for availability, resiliency, and efficiency. - Develop and maintain future state models of data halls for computational fluid dynamic (CFD) models. - Advise data center engineers and leadership on space, power, and cooling impacts of technology deployments. - Participate in infrastructure audits and risk assessments, developing plans for issue remediation. - Provide input for financial analysis in areas such as cost competitiveness and life cycle cost analysis. - Utilize communication skills to interact effectively with technology partners, teammates, and business representatives. - Utilize standard software tools for engineering drawings and specification documents (AutoCAD, MS Office Suite, etc.). - Possess an in-depth understanding of data center mechanical and electrical systems, as well as telecommunications network design. Required Qualifications: - 5 years of experience in designing technology deployments for mission-critical data centers. - 3+ years of experience in network design or support. - 3+ years of experience in engineering power distribution and mechanical systems within a data center environment. - 3+ years of experience in data center space planning, including power and airflow optimization. Desired Qualifications: - Ability to translate technology partner plans into data center requirements. - Demonstrated experience in designing data center infrastructure and network technologies. - Strong organizational skills and conflict resolution abilities. - Commitment to continuous improvement and fostering new ideas within the team. Job Expectations: - Design data center space, power, and airflow optimization based on extensive knowledge of data center equipment. - Provide strategic guidance to internal planning teams and vendors. - Partner with site management for technology placement and connectivity. - Exhibit maturity by seeking solutions and resolving issues proactively. - Demonstrate good communication skills. The job post is open until August 11, 2024, and applicants are encouraged from diverse backgrounds to support the inclusive culture at Wells Fargo.,

As an experienced Infor M3 SWB (Scheduling Workbench) Consultant, you will lead the implementation, optimization, and support of Infor M3 Scheduling Workbench (SWB). Your expertise in production planning, scheduling, and capacity management within Infor M3 environments will ensure efficient and optimized scheduling for manufacturing and supply chain operations. You will be responsible for leading the design, configuration, and deployment of Infor M3 SWB to support production scheduling, capacity planning, and shop floor execution. Optimizing work order sequencing, resource allocation, and production schedules to improve efficiency and minimize bottlenecks will be a key aspect of your role. Additionally, ensuring seamless integration of Infor M3 SWB with ERP, MES, APS (Advanced Planning & Scheduling), and shop floor systems will be crucial. Customizing scheduling rules, calendars, and work centers to align with business requirements, conducting training sessions, creating user documentation, and providing ongoing support to production planners and schedulers are also part of your responsibilities. You will collaborate closely with production, supply chain, IT, and operations teams to drive scheduling improvements and develop dashboards and reports to track schedule adherence, resource utilization, and production KPIs. As an ideal candidate, you are required to have a minimum of 5 years of experience implementing, configuring, or supporting Infor M3 Scheduling Workbench (SWB). A strong understanding of manufacturing processes, production scheduling, and shop floor planning is essential. Experience with Infor M3 Production Management, MRP, and APS (Advanced Planning & Scheduling) is highly desirable. Hands-on experience with SQL, data mapping, APIs, and integration tools for Infor applications is necessary. You should have the ability to configure work centers, scheduling rules, calendars, and capacity planning parameters in SWB. Excellent problem-solving and analytical skills with a focus on process optimization, as well as strong communication and stakeholder management skills to work with production teams, planners, and IT are also required. Experience in industries such as manufacturing, food & beverage, distribution, or automotive is highly preferred for this role.,

Must have Min 3 to 4yrs exp in WFM Scheduling and Capacity Planning from BPO. End to End Scheduling exo required from BPO Contact Center. Occupancy/ Headcount Calculations. Fluent in English Call 8447780697 send CV monu@creativeindians.com

Job Description 1. Must have knowledge on Network design, Implementation, maintain & Network Operations Support. 2. Must have analytical & Problem-solving skill on Routing, Switching. SDWAN & Wireless. 3. Configuration and installation of various network devices e.g Routers/Switches/WLC/SD-WAN 4. Perform Network maintenance and system upgrade including service patch, patches. 5. Monitor performance and ensure Network availability and reliability. 6. Monitor Network resources utilization and capacity management. 7. Work within established configuration and change management policy s to ensure awareness, approval and success of change made in Network infrastructure. 8. Must be in-depth understanding on BGP and EIGRP Routing protocols. QOS/Policy Based routing/EEM Scripting. 9. Candidate will be expected to have good presentation in Network with at least 5+ years of Network (Routing / Switching / SDWAN / Nexus / ISE ) industry experience. 10. Participation in Audit compliance/Daily reports/Database/diagram timely updation. 11. Candidate much be open for 24/7 support & Team management. 12 . SDWAN ( preferred versa sd-wan ) a. On boarding of SD-WAN Branches. b. Hand-on configuration of devices based on Templates, traffic steering, QoS . C. SD-WAN fabric architecture and headend deployment and configuration hand-on . d. Troubleshooting SD-WAN services related issues.

The process requires comparison of exposures with the value of the assets pledged, in accordance with the parameters specified in the legal agreement. Changes in exposure will generate changes in collateral balance. The collateral teams will call for or post additional collateral. This daily margin call process ensures that the Bank is covered in terms of excessive credit risk exposure. Direct Responsibilities Performing Portfolio Reconciliation and Dispute investigation based on EMIR Regulation Should be well versed in systems like Trioptima and Acadia Performing daily margin call process front to back for specified clients. Margin Call issuance and chasing clients for unanswered margin calls. Investigating on disputed calls and liaising with client, MO and legal on various aspects of disputed margin calls. Chasing clients on failed/missed payments. Investigating with settlements team on all bonds that have not settled in the market. Working on Substitution requests sent by clients/traders. Booking interest for all monthly clients. Investigating on Interest discrepancies. Perform and respond to control report to ensure effective break, fails and exception management. Presenting findings to the managements during meetings. Creating and maintaining KPIs and also perform quality checks. Contributing Responsibilities Point of escalation for client queries, trade breaks and fails resolution. Work closely with other managers in Collateral Operations to perform effective capacity management. Working on developing and implements new controls / processes based on Business/ Risk / Industry evolution to better support the risk management needs of BNPP. Technical & Behavioral Competencies Strong Communication skills required for an effective liaison with counterparties and internal stakeholders to the reconciliation process. (Middle offices, marketers, traders, credit, compliance and legal) Knowledge of derivative products (Credit, Interest Rate, FX , Equities) Strong knowledge of Trade Life Cycle. Experience in Portfolio Reconciliation Operations, Collateral Management Operations or another Middle Office Operation functions within Investment Banking is favorable. Basic Excel skills required. Experience of ISDA /GMRA documentation. Specific Qualifications (if required) Skills Referential Behavioural Skills : Attention to detail / rigor Organizational skills Personal Impact / Ability to influence Critical thinking Transversal Skills: Ability to understand, explain and support change Analytical Ability Ability to develop and leverage networks Ability to develop others & improve their skills Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level Beginner

The process requires comparison of exposures with the value of the assets pledged, in accordance with the parameters specified in the legal agreement. Changes in exposure will generate changes in collateral balance. The collateral teams will call for or post additional collateral. This daily margin call process ensures that the Bank is covered in terms of excessive credit risk exposure. Responsibilities Shift: Night Shift Direct Responsibilities Performing Portfolio Reconciliation and Dispute investigation based on EMIR Regulation Should be well versed in systems like Trioptima and Acadia Performing daily margin call process front to back for specified clients. Margin Call issuance and chasing clients for unanswered margin calls. Investigating on disputed calls and liaising with client, MO and legal on various aspects of disputed margin calls. Chasing clients on failed/missed payments. Investigating with settlements team on all bonds that have not settled in the market. Working on Substitution requests sent by clients/traders. Booking interest for all monthly clients. Investigating on Interest discrepancies. Perform and respond to control report to ensure effective break, fails and exception management. Presenting findings to the managements during meetings. Creating and maintaining KPIs and also perform quality checks. Contributing Responsibilities Point of escalation for client queries, trade breaks and fails resolution. Work closely with other managers in Collateral Operations to perform effective capacity management. Working on developing and implements new controls / processes based on Business/ Risk / Industry evolution to better support the risk management needs of BNPP. Technical & Behavioral Competencies Strong Communication skills required for an effective liaison with counterparties and internal stakeholders to the reconciliation process. (Middle offices, marketers, traders, credit, compliance and legal) Knowledge of derivative products (Credit, Interest Rate, FX , Equities) Strong knowledge of Trade Life Cycle. Experience in Portfolio Reconciliation Operations, Collateral Management Operations or another Middle Office Operation functions within Investment Banking is favorable. Basic Excel skills required. Experience of ISDA /GMRA documentation. Specific Qualifications (if required) Skills Referential Behavioural Skills : Attention to detail / rigor Organizational skills Personal Impact / Ability to influence Critical thinking Transversal Skills: Ability to understand, explain and support change Analytical Ability Ability to develop and leverage networks Ability to develop others & improve their skills Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level Beginner

The process requires comparison of exposures with the value of the assets pledged, in accordance with the parameters specified in the legal agreement. Changes in exposure will generate changes in collateral balance. The collateral teams will call for or post additional collateral. This daily margin call process ensures that the Bank is covered in terms of excessive credit risk exposure. Responsibilities Shift: APAC / NY Shift Direct Responsibilities Performing Portfolio Reconciliation and Dispute investigation based on EMIR Regulation Should be well versed in systems like Trioptima and Acadia Performing daily margin call process front to back for specified clients. Margin Call issuance and chasing clients for unanswered margin calls. Investigating on disputed calls and liaising with client, MO and legal on various aspects of disputed margin calls. Chasing clients on failed/missed payments. Investigating with settlements team on all bonds that have not settled in the market. Working on Substitution requests sent by clients/traders. Booking interest for all monthly clients. Investigating on Interest discrepancies. Perform and respond to control report to ensure effective break, fails and exception management. Presenting findings to the managements during meetings. Creating and maintaining KPIs and also perform quality checks. Contributing Responsibilities Point of escalation for client queries, trade breaks and fails resolution. Work closely with other managers in Collateral Operations to perform effective capacity management. Working on developing and implements new controls / processes based on Business/ Risk / Industry evolution to better support the risk management needs of BNPP. Technical & Behavioral Competencies Strong Communication skills required for an effective liaison with counterparties and internal stakeholders to the reconciliation process. (Middle offices, marketers, traders, credit, compliance and legal) Knowledge of derivative products (Credit, Interest Rate, FX , Equities) Strong knowledge of Trade Life Cycle. Experience in Portfolio Reconciliation Operations, Collateral Management Operations or another Middle Office Operation functions within Investment Banking is favorable. Basic Excel skills required. Experience of ISDA /GMRA documentation. Specific Qualifications (if required) Skills Referential Behavioural Skills : Attention to detail / rigor Organizational skills Personal Impact / Ability to influence Critical thinking Transversal Skills: Ability to understand, explain and support change Analytical Ability Ability to develop and leverage networks Ability to develop others & improve their skills Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level Beginner

AIOEAM CORPGLOBAL is looking for Project Coordinator to join our dynamic team and embark on a rewarding career journey Monitoring the daily progress of projects Providing detailed updates to project managers or other stakeholders Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits Organizing reports, invoices, contracts, and other financial files for easy access Planning meetings and organizing project logistics Performing billing and bookkeeping tasks Ordering necessary office supplies

As a Manager in the Revenue Cycle department with over 10 years of experience, your primary role will be to provide leadership and direction to the operations team. You will be responsible for ensuring that production and quality targets are met in accordance with SLAs across all teams. Your day-to-day responsibilities will include managing resources effectively through various shifts, overseeing capacity management, and ensuring staffing requirements are met on a daily basis. Additionally, you will be tasked with controlling attrition and shrinkage, as well as providing assistance during transition and ramp-up phases. You will be the main point of contact for clients, implementation teams, and senior management, offering a strategic perspective on transitions. Your role will involve designing transition roadmaps for new clients, conducting due diligence in line with client SLAs, and setting clear expectations for both internal operations teams and clients. To ensure project timelines are met, you will work closely with your team to identify potential risks, develop mitigation strategies, and establish backup plans. Collaboration with cross-functional teams such as HR, IT, Recruitment, Admin, and Sales will be essential during the transition process. Building strong relationships with clients, support departments, and operations teams is crucial. Your role will also involve grievance handling, identifying training needs, coordinating with the training department, and overseeing change management initiatives. Involvement in the interview process when necessary is also part of your responsibilities. Having Six-Sigma or an MBA will be advantageous for this role. In-depth knowledge of healthcare revenue cycle management and coding on the provider side, along with a coding certification, is required. A minimum of 6-8 years of transition experience and 3-5 years in US healthcare is preferred. Proficiency in MS Office is essential to excel in this role.,

The role of a Manager, BizOps at Mastercard entails leading the Site Reliability Engineering team in solving problems, developing the CI/CD pipeline, and spearheading DevOps automation and best practices. The Business Operations team is at the forefront of the DevOps transformation, advocating for change and standards across various organizational domains. Individuals in this role must possess a penchant for automation, a collaborative spirit, and the ability to work seamlessly across development, operations, and product teams. As a people manager, the incumbent will oversee functions such as Alerting & Monitoring, Capacity Management, CI-CD, Agile, and Production Support using SRE principles and ITIL practices. The role also involves implementing Automation best practices to enhance customer experience and eliminate operational toil. Collaboration with global support teams is essential to establish a responsive and agile operational unit, setting high standards for performance. Key responsibilities include contributing to engineering and production support strategies, troubleshooting applications, minimizing development costs, mentoring staff, and staying abreast of technological advancements. The role involves the entire lifecycle of services, from inception to refinement, and requires proactive engagement in activities such as system design consulting, capacity planning, and incident response. Qualifications for this role include a BS degree in Computer Science or a related field, experience with algorithms, data structures, and scripting, as well as a systematic problem-solving approach. Proficiency in programming languages like C, C++, Java, Python, Go, Perl, or Ruby is preferred, along with expertise in designing and troubleshooting distributed systems. Strong communication skills, adaptability to change, and a collaborative mindset are vital attributes for success in this role. The ideal candidate should have hands-on experience with industry-standard CI/CD tools, architecture techniques, and a broad array of technologies including Cloud platforms, Java, Web Services, Oracle, Linux, messaging protocols, and security coding practices. Additionally, knowledge in governance, strategy, and technology planning is beneficial for establishing effective operational frameworks within the organization. Mastercard emphasizes corporate security responsibility, requiring all employees to adhere to security policies, maintain information confidentiality and integrity, report security breaches, and undergo periodic security training sessions in alignment with company guidelines.,

. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

shroffsfoundation is looking for Project Coordinator to join our dynamic team and embark on a rewarding career journey Monitoring the daily progress of projects Providing detailed updates to project managers or other stakeholders Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits Organizing reports, invoices, contracts, and other financial files for easy access Planning meetings and organizing project logistics Performing billing and bookkeeping tasks Ordering necessary office supplies

shroffsfoundation is looking for Project Coordinator to join our dynamic team and embark on a rewarding career journey Monitoring the daily progress of projects Providing detailed updates to project managers or other stakeholders Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits Organizing reports, invoices, contracts, and other financial files for easy access Planning meetings and organizing project logistics Performing billing and bookkeeping tasks Ordering necessary office supplies

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY S AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Change Mgmt. Experience>10 YEARS.