Call Center

Job Summary

We are seeking a motivated and detail-oriented Call Center Executive to join our dynamic healthcare team. The ideal candidate will have excellent communication skills, prior experience in an international voice process, and a passion for providing outstanding support to clients and internal teams.

Key Responsibilities

• Handle large volumes of inbound and outbound calls with efficiency and professionalism.
  
• Understand client requirements and provide accurate, timely responses.
  
• Maintain a courteous, helpful attitude to ensure a positive client experience.
  
• Route calls to relevant departments and escalate issues as needed.
  
• Document call details as per SOPs and follow up when necessary.
  
• Monitor and respond to emails in a timely and professional manner.
  
• Coordinate and communicate effectively with internal teams.
  
• Work across multiple internal software platforms to manage tasks.
  
• Identify and escalate priority or technical issues to relevant teams.
  
• Maintain adaptability in a fast-paced and evolving environment.

Requirements & Qualifications

• Excellent verbal and written communication skills in English.
  
• 1–5 years of experience in a voice-based customer service role (International process preferred).
  
• Strong listening skills and a high attention to detail.
  
• Basic proficiency in MS Office and IT tools.
  
• Ability to work independently and collaboratively.
  
• Customer-first mindset with a high level of professionalism.
  
• Willingness to work in rotational shifts, including weekends and night shifts.
  
• Background in Home Science is an added advantage.
  
• Familiarity with customer service principles and basic IT issue handling.