Position Summary:
The Program Mgmt Change Mgmt & Communication Lead Analyst is responsible for the accumulation of change items that will impact end users in the form of technology changes that will require training and end user support or process changes that are required based on technology introduction. Responsibilities will include elements of project management, communication, content development, and documentation of project artifacts. This individual will work with users, stakeholders, technology partners, other project team members, and workstream teams.
Job Description & Responsibilities :
The Program Management Change Management & Communication Lead Analyst responsibilities include, but are not limited to:
- Content creation to support Kick off meetings for project initiatives and other communication material,
- Create broad communication materials for extended stakeholder teams
- Create governance committee materials.
- Management of documentation on SharePoint and other project tools (Jira)
- Document Key Stakeholders, develop stakeholder assessment, develop recommendations for engaging stakeholders
- Support stakeholder interviews and report on key themes
- Collaborate with workstream delivery leads, other project partners and stakeholders to identify change items for tracking and end user support
- Collaborate with workstream delivery leads, other project partners and stakeholders to identify process improvement opportunities for capture in workstreams
- Develop change and communication plans inclusive of change leadership activities, communications and stakeholder activities (focus groups, road shows, etc.).
- Support the development and administration of the change champion network inclusive of content creation
- Support the development of an organizational readiness assessment and correlated dashboards
- Execute on change plan and implement defined communication and stakeholder engagement activities.
- Identify change impacts in collaboration with workstream leads, change champions and key stakeholders.
- Establish training and development strategy and plan; analyze new training needs as project phases evolve
- Support the development of end user materials in collaboration including training materials, with workstream leads
- Conduct train the trainer sessions
- Support of broader content development and communication needs across the program.
Competencies / Skills:
- Ability to create and review deliverables for completeness, quality, and compliance with established project standards.
- Ability to execute with limited information and ambiguity
- Precise communication skills, including an ability to project clarity and precision in verbal and written communication and strong presentation skills.
- Ability to deal with organizational politics including ability to navigate a highly matrixed organization effectively.
- Strong Influencing skills (sound business and technical acumen as well as skilled at achieving buy-in for delivery strategies)
- Stakeholder management (setting and managing expectations)
- Strong business acumen including ability to effectively articulate business objectives.
- Analytical skills, Highly Focused, Team player, Versatile, Resourceful
- Ability to learn and apply quickly including ability to effectively impart knowledge to others.
- Effective under pressure
- Strong problem-solving and critical thinking skills
- Project Management & Requirements gathering
- User interaction / customer service
- Ability to be flexible with job responsibilities and workflow changes.
- Ability to identify process improvements and implement changes; outside thinker.
- Above average PowerPoint presentation skills
- High emotional IQ and excellent listening skills
Experience Required:
Qualified candidates will typically have 5 - 8 years of experience with a focus on change in and project management of Accounting & Finance initiatives. Successful candidates will be excellent listeners and professional communicators in written, verbal and PPT mediums. Successful candidates will be high energy, self-starters with a focus on quality output and project delivery success. Successful candidates will have project experience in Oracle Cloud ERP & EDM technologies.
Experience Desired:
- Bachelor degree in communication, education, business, or a related field preferred
- Desired Tool Experience & Project Practices: Microsoft Suite, Agile, Jira, Zeyphyr, Sharepoint, and Confluence
- Demonstrated experience establishing and delivering complex projects/initiatives within agreed upon parameters while achieving the benefits and/or value-added results.
- Experience with Agile delivery methodology.
- PROSCI Change management or equivalent training
Location & Hours of Work
(Hyderabad Hybrid - 11.30AM IST to 8.30PM IST)
