Business Process Expert

Job Title: Business Process Expert

Job Title: Business Process DesignerLocation: Mohali, PunjabExperience Required: 6–8 YearsEducation: Graduate Degree (mandatory)

Job Summary:

We are seeking a Business Process Designer with a solid background in BPO operations, combined with strong expertise in training and audit processes. The ideal candidate will play a key role in analyzing, designing, and optimizing business workflows to enhance efficiency, reduce costs, and improve service delivery across departments.

You will work closely with cross-functional teams and stakeholders to map current processes, identify areas for improvement, and implement effective process changes that deliver measurable business value.

Key Responsibilities:

· Act as a Subject Matter Expert (SME) with deep domain knowledge in BPO operations and training & audit.

· Lead end-to-end process mapping, gap analysis, and redesign initiatives.

· Drive process improvement projects using Continuous Improvement (CIP) tools and technology solutions.

· Create and maintain process documentation (SOPs, workflows, business requirement documents).

· Provide consultative input to stakeholders and influence process-related decisions.

· Collaborate with internal teams and external partners to translate business needs into optimized workflows.

· Align process designs with compliance and audit standards.

· Ensure cross-functional process integration and consistency.

· Support and mentor junior team members in best practices and methodologies.

· Track industry trends to incorporate innovative practices into process management.

Professional & Technical Skills:

Must-Have Skills:

· Strong expertise in Training and Audit within a BPO environment.

· In-depth knowledge of business process design and workflow optimization.

· Proficiency in using BPM tools and process mapping softwares).

· Excellent communication, problem-solving, and analytical skills.

Good-to-Have Skills:

· Hands-on experience with process automation tools

· Knowledge of Lean Six Sigma, or other industry-standard improvement techniques.

· Experience in working with compliance teams and handling process audits.

Interested candidates can share cv recruiter@lakheraglobalservices.com or contact us 98882 55570

Thanks & Regards
Siya Thakur

Job Types: Full-time, Permanent

Pay: ₹80,000.00 - ₹90,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Schedule:

• Day shift
• Morning shift

Work Location: In person

Speak with the employer
+91 9888255570