Business Operations Associate

Industry: Handloom and Handcrafted Saree Brand Reports To: Operations Executive/ Associate We are a home grown handcrafted saree brand passionate about offering authentic and handcrafted sarees to people. We have just started to build our team and we're now looking for a driven and detail-oriented Business Operations Executive to join us and support the smooth running of our day-to-day operations. Role Overview:- As a Business Operations Executive, you will play a key role in ensuring the seamless execution of daily business tasks. From managing order packing and dispatches to assisting with social media content shoots, handling customer inquiries, and taking care of miscellaneous business needs, your role is vital to our operations and customer satisfaction. Key Responsibilities Order Fulfillment & Dispatch: Pack and prepare orders with accuracy and care Coordinate with courier services for timely dispatch and delivery Maintain inventory records and stock levels Customer Support: Respond to customer inquiries via email, social media, and phone Resolve order-related issues, returns, and exchanges in a timely and professional manner Content Assistance: Assist in shooting content for social media platforms (e.g. styling products, helping on set, organizing shoot items) Coordinate logistics for content shoots (location, items, scheduling) Operational Support: Perform daily operational tasks and errands as needed Help with maintaining a clean, organized workspace Support founders and team with any ad-hoc tasks related to running the business Requirements:- Previous experience in operations, e-commerce, or a customer service role preferred (but not mandatory) Interest in fashion specifically in Indian handicrafts and textiles is a plus Strong organizational skills and attention to detail Ability to multitask and take initiative Comfortable working in a fast-paced, dynamic environment Basic knowledge of social media platforms (Instagram, Facebook, Youtube, Pinterest, etc.) Good communication skills – written and verbal Proficient in using smartphones, basic apps, and online platforms Working Hours- 6 days a week. Some flexibility may be required during content shoots or high-volume periods.