Branch Manager

Job Purpose:

To oversee the daily operations of the branch, manage sales targets, coordinate logistics and inventory, ensure customer satisfaction, and lead a team of sales and support staff for smooth functioning of the CCTV distribution business.

Key Responsibilities: Sales & Business Development

• Drive sales of CCTV products (Hikvision, Tiandy, TP-Link, UNV, OneVu, etc.)
• Develop dealer/retailer network and maintain healthy business relationships
• Identify new business opportunities and promote new product lines
• Ensure team achieves monthly/quarterly targets

Branch Operations

• Oversee day-to-day branch activities including sales, billing, dispatch, collections
• Monitor inventory levels, coordinate with warehouse and head office for stock planning
• Ensure timely delivery and dispatch of orders
• Handle escalations related to service, returns, or delivery issues

Team Leadership

• Supervise and motivate branch staff (Sales Executives, Stock Incharge, Admin, etc.)
• Conduct performance reviews and training sessions
• Maintain discipline and professionalism across the branch

Customer Relationship Management

• Ensure high level of service quality to dealers/distributors/installers
• Handle key clients personally and resolve disputes or concerns
• Monitor after-sales service and coordinate with technical team for complaint handling

Accounts & Credit Control

• Monitor outstanding payments, support collection team
• Approve sales within credit limits, ensure adherence to company credit policy
• Maintain petty cash and oversee daily cash/cheque deposit tracking

Qualifications & Skills:

• Graduate / MBA preferred
• Minimum 4–7 years of experience in sales or branch management (preferably in CCTV, IT hardware, electronics, or distribution industry)
• Strong leadership and communication skills
• Proficient in MS Excel, ERP systems, and inventory software
• Excellent negotiation, problem-solving, and team management skills
• Knowledge of CCTV brands, installation flow, and market pricing is a plus

Key Performance Indicators (KPIs):

• Achievement of monthly sales and collection targets
• Dealer acquisition and retention
• Inventory accuracy and timely dispatch
• Staff performance and branch discipline
• Customer satisfaction and complaint resolution

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid time off

Work Location: In person

Expected Start Date: 15/07/2025