419 Bpo Operations Jobs - Page 13

Job Summary The Operations Manager is responsible for the strategic and operational oversight of both toll-free and digital channels. This role focuses on unit-wise performance analysis, identifying process improvement opportunities, and ensuring escalation closures and protocol compliance. Focus Areas Performance analytics, process improvements, forecasting, and coordination Key Responsibilities Track and report unit-wise conversion and non-conversion KPIs. Lead non-conversion cohort initiatives and performance drives. Identify process gaps and provide actionable improvement suggestions. Manage forecasting across toll-free and digital teams. Ensure high-quality standards in all interactions. Act as master calibrator across toll-free and digital. Close escalation plans at the unit level effectively. Drive CPA analysis across zones. Manage opportunity and case workflows. Monitor adherence to tagging protocols across cohorts. Reduction of Unit transfers Skills & Qualifications Bachelors degree in business administration, Operations Management, or a related field (preferred). Minimum 7–10 years of experience in contact centre operations with at least 2 years in a managerial role Inbound & Outbound Contact centre Operations Strong understanding of contact centre technologies, tools, and metrics Excellent leadership, communication, and interpersonal skills Ability to handle high-pressure environments and manage multiple priorities Data-driven decision-making and analytical skills Experience with CRM, ACD, WFM tools (e.g., Salesforce, Genesys, NICE, Avaya) is a plus Strong analytical and operational management skills. Expertise in escalation and case management.

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. Candidate should have atleast 1 year of experience as a TL in international process with good communication skills. Interested candidate can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Regards, Rajal Garg

Job Summary: The Assistant Manager International Voice Process is responsible for managing a team of customer service representatives handling international voice-based support. The role involves overseeing daily operations, ensuring quality service delivery, achieving KPIs, and fostering team performance in a fast-paced, target-driven environment. Key Responsibilities: Supervise and lead a team of voice agents handling international calls (inbound/outbound). Monitor and improve team performance to meet or exceed SLAs and KPIs (AHT, CSAT, FCR, etc.). Ensure adherence to quality standards and compliance guidelines (e.g., data security, GDPR). Provide coaching, mentoring, and performance feedback to team members. Handle escalations, resolve customer issues effectively, and ensure a high level of customer satisfaction. Collaborate with Quality, Training, and Workforce Management teams to drive operational excellence. Analyze reports and data to identify trends, gaps, and areas for improvement. Assist in recruitment, onboarding, and training of new hires. Participate in client calls, reviews, and audits when required. Drive continuous process improvements and implement best practices. Qualifications: Graduate in any discipline. 35 years of experience in international voice process, with at least 1 year in a team lead or assistant manager role. Excellent verbal and written communication skills in English. Strong understanding of voice process KPIs and operational metrics. Experience with CRM tools, call center software, and reporting tools. Ability to work in night shifts and rotational shifts as per process requirements. Preferred Skills: Experience in a US/UK/Australian voice process. Strong interpersonal and leadership skills. Ability to manage pressure and meet tight deadlines.

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR sana 7506864285

Travel BPO Resolving customer queries over voice Salary upto 5LPA Travel experience mandatory(GDS,Amadeus) Work From Office Only 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Abhimanyu-9509414694 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Riya- 8102511094 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer query over chat or voice Salary upto 4LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Jyoti- 9214555567 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Role & responsibilities Lead, manage coach and develop an operational Voice & Chat team of up to 180 employees at multiple locations. Manage Complex processes like Flying Start Webchat, wherein the team would assist Early Life Mobile customers (tenure less than 45 days) with their Queries, Requests & Complaints. Also manage a Specialized Home Broadband Voice & Backoffice team, wherein the focus would be on supporting customers during the critical period between the point of sale and the connection date. Ensure consistent delivery and improvement of Primary and Secondary Commercial KPIs, along with driving internal OKRs (Objective and Key Results). Build strategies to optimize and transform current processes with an aim of improving overall CXX journey and betterment of employees. Review and analyze performance reports against targets on a weekly/monthly basis with Team Operations Managers and with client to investigate causes for performance deviations. Identifies causes for non-achievement of KPIs, develop solutions and execute the same. Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures Conducts weekly reviews with team managers and open house with the entire floor to be updated on all floor issues / concerns Performs trend analysis on MIS/ data and identifies deficiencies (tools, metrics and reports) and recommends solutions. Monitors compliance adherence through timely audits, generating awareness on the floor etc. Participates in client / internal review calls and handles escalations

Role & responsibilities Lead and manage the overall operations of the call center, including inbound/outbound customer service, technical support, or sales teams. Develop and execute strategies to improve service quality, customer satisfaction, efficiency, and team performance. Monitor key performance indicators (KPIs) such as average handle time, customer satisfaction scores, service level, and agent productivity. Collaborate with workforce management to ensure effective scheduling and staffing levels. Drive continuous improvement initiatives using data and feedback to streamline workflows, reduce call volumes, and enhance customer experience. Oversee the hiring, training, development, and performance management of call center staff and team leaders. Ensure compliance with internal policies, procedures, and industry regulations. Serve as the escalation point for complex customer issues and ensure timely resolution. Work closely with cross-functional teams such as IT, HR, Quality Assurance, and Product to support business objectives. Prepare and present performance reports, forecasts, and strategic plans to executive leadership. Preferred candidate profile Education: Bachelors degree, certifications like COPC, LEAN, Sig Sigma are a plus Experience: Minimum of 8 years in call center management, with at least 3 years in Sr management leading a large account. Skills: Proven experience managing large, high-volume call centers (100+ agents preferred). Strong understanding of contact center technologies (e.g., CRM, ACD, WFM systems). Demonstrated success in coaching leaders, managing performance, and driving change. Exceptional analytical, organizational, and problem-solving skills. Excellent interpersonal and communication abilities, with a customer-first mindset.

Openings for Team Lead and Assistant Manager Telecom Voice Chennai Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead / Assistant Manager for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead - Candidate should be fluent to speak in Kannada or Malayalam language. For Assistant Manager - Any south language For Team Lead/Assistant Manager - Inbound Voice experience is mandatory Interested candidates can reach out to NandhiniA1@hexaware.com / 7358342513

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 16LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Desired Profile 7-10 years of overall post qualification experience in BPO/ITES sector, out of which at least 2 years should have been in Insurance Domain At least 2-5 years experience as a Team leader in the BPO/ITES sector Should have led and managed a team of 30+ direct reportees Must have excellent verbal and written communication skills Should have ability to read and decipher operational metrics Should have strong supervisory skills Should be structured, organized, and have ability to work in a dynamic fast-paced environment • Prior experience handling new client/process transitions is a plus Should be comfortable working in night shifts (US Shift) Roles and Responsibilities PEOPLE Managing availability on floor and ensuring that everyone adheres to their schedules Managing Team Performance Productivity, Quality, Efficiency, Shrinkage & Attrition Training and development of team members by conducting team huddles, coaching sessions, and recognising areas for improvement Setting clear goals and performance targets for all team members, aligned with overall company objectives and process requirements Scheduling and organizing shift patterns for team members to ensure adequate rotation and proper staffing to meet SLAs Create an inspiring team environment with an open communication culture PROCESS Managing day-to-day planning and operations of the team Ensuring that every team member delivers per defined client Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs) Reviewing processes and making recommendations for improvement in overall performance / CSAT; this includes ideas for continuous improvement Identifying additional training needs and bridging process gaps Providing floor support and handling escalations CLIENT Enabling team to deliver a superior customer experience Leading & participating in weekly/monthly client meetings to build and maintain cordial relationships with all client stakeholders Identifying farming opportunities to ensure sustained growth of existing contracts o Planning, coordinating, and delivering new client transitions seamlessly

Experience in Property and Casualty Insurance With 6-8 years of experience. He / She should be currently working as a Team Lead handling a team of 15 to 20. Handle clients call, reports and quality delivery Transition of account and process

Job Title: Client Operations & Billing Manager Role & responsibilities Handle incoming client calls and provide appropriate responses or escalation. Provide basic customer support and query resolution. Create and manage support tickets. Create, assign, and monitor tasks in CRM . Prepare invoices, quotations, and payment reminders. Follow up for payments and update billing records. Coordinate with staff to track the progress of assigned tasks and tickets. Generate weekly reports on employee task/ticket performance. Key Skills Client Relationship Management CRM MS Excel Billing Collection Task Management Escalation Handling Communication Skills (English, Telugu, Hindi) Team Coordination Proactive Execution

Candidate should be working as a Manager OR Deputy Manager on papers in an International Voice process. Work Location - Hyderabad / Kolkata / Mumbai Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

We are looking for an experienced Assistant Manager to lead a team in the Chat/Back Office division focused on Property & Casualty (P&C) Insurance operations. This role involves managing a team of 15-25 members, handling day-to-day operations, liaising with clients, and ensuring high service quality. Your Future Employer - A leading global business services provider offering solutions in insurance operations with a dynamic work culture, a focus on employee well-being, and opportunities for professional advancement. Responsibilities - Oversee daily operations and manage performance metrics, KPIs, absenteeism, and attrition Handle client communications and escalations, ensuring SLA adherence Lead team reviews, support staff development, and foster a collaborative environment Participate in performance feedback, reporting, and operational enhancements Work in 24x7 environments, split shifts, and rotational rosters Requirements - Graduation in any discipline (mandatory) 3+ years of experience in General Insurance or Chat Processes 1+ year in an operational leadership role managing at least 10 team members Proficiency in MS Excel, Word, Outlook, and Access Strong communication, leadership, and interpersonal skills What is in it for you - Join a fast-paced environment that values innovation and efficiency Work with a supportive leadership team focused on your professional growth Opportunity to impact global insurance operations and drive meaningful outcomes Reach us: If you think this role aligns with your career goals, kindly email your CV to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords - Crescendo Global, Jobs in Pune, Assistant Manager Operations Jobs, Insurance Operations Jobs, General Insurance Jobs, Chat Process Jobs, P&C Insurance Jobs, Team Handling Jobs, Customer Service Operations Jobs, SLA Management Jobs, US Process, US Insurance

KARMA STAFF DEHRADUN JOB DESCRIPTION Job Title: General Manager Job Location: Dehradun Job Type: Full-Time Salary: Rs 60-80K/month with an opportunity to earn a monthly bonus Job Description : Karma Staff is a leading provider of staffing solutions in Dehradun, dedicated to delivering exceptional service to our clients in the USA. It is an initiative to educate and train people, and then provide jobs that are both personally fulfilling and professionally rewarding with a goal to uplift the community. We pride ourselves on our commitment to excellence and our ability to meet the unique needs of our clients. We are seeking an experienced and dynamic General Manager to lead our BPO/KPO operations. The ideal candidate will be responsible for overseeing daily operations, managing client relationships, ensuring financial performance, and driving strategic initiatives to achieve business goals. The General Manager will also take direct reports from the onboarding team, retention team, client services, recruitment, sales team, and booking. Key Responsibilities : Operational Management : Oversee daily operations to ensure efficiency and effectiveness. Manage resources and streamline processes. Ensure compliance with industry standards and regulations. Client Relationship Management : Build and maintain strong relationships with clients. Understand client needs and ensure service delivery meets expectations. Address client issues and concerns promptly. Financial Management : Manage budgets and control costs. Ensure financial targets are met. Conduct financial planning, analysis, and reporting. Oversee profit and loss management to ensure the financial health of the organization. Team Leadership : Lead and motivate a diverse team. Handle recruitment, training, and performance management. Foster a positive work environment. Take direct reports from the onboarding team, retention team, client services, recruitment, sales team, and booking. Strategic Planning : Develop and implement business strategies to drive growth. Conduct market analysis and identify opportunities for expansion. Set long-term goals and objectives. Quality Assurance : Ensure high standards of service quality. Implement quality control measures and conduct regular audits. Continuously improve processes. Risk Management : Identify and mitigate business risks. Develop risk management plans. Ensure compliance with legal and regulatory requirements. Customer Satisfaction : Deliver exceptional service to ensure high levels of customer satisfaction. Address customer feedback effectively. Qualifications : Master's degree preferred in any discipline, but a Bachelor's degree is mandatory. Proven experience in a senior management role within a BPO/KPO environment. Minimum of 3 to 5 years of Process Manager experience. Strong leadership and team management skills. Excellent client relationship management abilities. Strong organizational and multitasking skills with attention to detail. Proficiency in MS Office and other relevant software. Strong people skills and negotiation skills when required. Solid financial acumen and budget management experience. Strategic thinker with strong analytical skills. Exceptional communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Compensation/ Benefits: Competitive salary and benefits package, with a starting monthly salary of 60k to 80k Opportunity to earn a monthly bonus Training provided with a stipend Opportunity to work with a dynamic and growing team Professional development and growth opportunities If you meet these qualifications and are interested in this position, please send your CV today Contact details: [HIDDEN TEXT] Job Type: Full-time Pay: ?60,000.00 - ?80,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Night shift Rotational shift US shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: Worked as Operations Manager:3- 5 years (Required) Customer service or client servicing: 3 years (Required) International / US voice process: 3 years (Required) Language: English (Required) Work Location: In person

Resolving customer queries over voice Salary upto 5LPA Fresher & Experience both welcome Graduate/Under Graduate Work From Office Only 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Annu- 6397902913 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

The Team Lead/Sr Team Lead is responsible for ensuring adherence to SLA,s & managing the overall workflow within the team. Will handle all team-related issues, including people management, conflict resolution & administrative tasks. Required Candidate profile Min 2 yrs exp as a TL in domestic voice process. Min of 5 yrs of exp in domestic Voice Program from BPO. Exp in Analyzing systems & procedures to identify areas for improvement & optimize efficiency.

Job description INTERNATIONAL BPO :: VOICE PROCESS / CHAT PROCESS :: CUSTOMER SERVICE Profile -CCE & Tele sales 14k -35k Required Candidate profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and benefits Good Incentive and Cab Facility

Operations Manager - Service Delivery Location : Hyderabad Company Description Sutherland is seeking a goal-oriented and strategic-thinking person to join us as a Manager - Service Delivery. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description Lead Contact Centre Operations India with the best services & as per customer satisfaction (> 100 headcount) To empower, develop and inspire our operational service team to deliver the best customer experience at a consistently high level. To identify and prioritize productivity opportunities (areas for automation) in order to reduce repetitive administrative tasks and drive ability to grow the business. To identify and prioritize ways to improve our service where interaction with our customers is a needed. Skilled at knowing how to set and track performance, encompassing key service and productivity indicators. Co-ordinate with multiple stakeholders along with support team in the best interest of the business and drive it smoothly. To identify the key requirements of the programs and ensure, it is fulfilled by addressing the same with the client and within the organization. To lead the development Process/ SOP's, identifying what is required to build a scalable and efficient process for the program. To collaborate with the product and technology team to build the specifications of what is required. Drive the financials smoothly for the program, ensuring all ratios are achieved Identify Business Development opportunities across the program, build solutions framework to address these opportunities with the client and in the organization. Qualifications Postgraduate / Graduate with 8+ yrs. experience into BPO industry, handling multiple clients and GEO's. Deep understanding of business processes and an offshore business environment. Proven client management and team handling skills Ability to handle high pressure situations and multi-task Analytical mindset - ability to understand customer requirements in a service industry and provide appropriate solution Co-ordination and Program Management skills to interface with various stakeholders Excellent communication skills Strong Domain Expertise in (particular) industry (Optional)

Job Role: Associate Manager Location: Hyderabad Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 5-7 years with hands in international voice process. Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Rotational shifts

Responsible for business acquisition targets for existing centers as well as for new markets and verticals. Identify potential client companies and RFP in target sectors. Familiarity with LinkedIn Sales Navigator and good CRM will be an advantage. Required Candidate profile Good experience in Business Development We need folks from a BPO background with strong expertise in Business Development For the BD profile, we can consider candidates with a max age of 36 years

Role & Responsibilities Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance. Flagging behaviors - Investigates customer complaints and/or non-compliance to Customer Experience standards. Recommends corrective actions in accordance with applicable company policies. Issues Incident Reports to the Team Leaders for red flag CSR behaviors and compliance requirements observed during transaction monitoring. Performs further deep dive of other relevant data when necessary. Conducts calibration session with Operation Team Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) Minimum 1 Year of experience as Customer Experience Analyst (CEA) Excellent communication in English. Should be willing to work in shifting schedules Excellent written and oral communication Excellent problem-solving and analytics skills Seek appropriate guidance and advice to deliver quality outcomes. Works under limited supervision. Excel & G-Sheet knowledge (Desirable) Excellent verbal and written communication Must have ability to work under pressure Perks and Benefits Salary Range: Upto 5.00 LPA - 7.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them. Collect and analyze data to assess the impact of training programs on team members performance. Communication and Collaboration: Work closely with subject matter experts to ensure content accuracy and relevance. Foster a culture of continuous learning and development within the organization. Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions Stay updated with the latest instructional technologies and tools Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) 1+ years of experience as Process Trainer Certifications in training and development B2/C1 Verbal & Written English Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Salary Range: Upto 4.00 LPA - 7.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance