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Associate Manager

Associate Manager

Sutherland

5 - 10 years

6 - 8 Lacs

Hyderabad

Posted:1 month ago| Platform:

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Skills Required

Attrition Control Team Management Shrinkage Control CSAT SLA Management Escalation Management Bpo Operations Shrinkage Aht Attrition Team Coaching BPO Management Team Motivation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role: Associate Manager Location: Hyderabad Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 5-7 years with hands in international voice process. Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Rotational shifts

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Sutherland

Business Process Outsourcing (BPO)

Denver

Approximately 30,000 Employees

486 Jobs

Key People

Diane R. Schmitt

CEO
Sanjay S. Kumar

President
M. K. Bansal

Chief Financial Officer

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Associate Manager