4394 Blended Process Jobs - Page 17

Role & responsibilities Handle inbound and outbound calls, emails, and chat support to resolve customer inquiries in a timely and professional manner. • Guide customers through our services, health tests, and treatment offerings. • Schedule appointments, follow-ups, and coordinate with internal departments for smooth service delivery. • Manage and resolve customer complaints with empathy and clarity, ensuring customer satisfaction. • Maintain records of customer interactions and update CRM systems accurately. • Provide information related to health reports, tests, payment queries, and general concerns. • Collaborate with sales, operations, and medical teams to resolve complex issues. • Stay updated on company products, services, policies, and industry regulations Preferred candidate profile Bachelors degree in any discipline (Science or Healthcare background preferred). • 1–3 years of experience in a customer service role, preferably in healthcare, diagnostics, or health tech. • Excellent verbal and written communication skills in English (regional languages like Kannada/Hindi are a plus). • Strong problem-solving skills and a customer-first attitude. • Familiarity with CRM tools and customer support software. • Ability to remain calm under pressure and handle sensitive health related queries with discretion

Hiring for Chat Process Designation:- Executive Any graduate with minimum 1 year of chat experience Should be ok with any shifts and rotational weekoffs Candidates should be okay with WFO Candidate should have average English communication Immediate joiner Interested candidates can directly walkin for the interview and carry your original documents with you.

The person will be responsible for Monitoring, Feedback & Coaching team members on the floor Deliver SLA & KPI Manage team of 15 Inbound operator Attrition, Shrinkage, Roaster management if interested call Deepti 9235457455 Regards Deepti 9235457455

Greetings from People Staffing Solutions We are Hiring for US Voice/Chat Process Customer Service Work From Office Night Shifts Location - Gurgaon, Sector 21 Both Side Cabs Eligibility: Must have Superlative Communication Skills. Education - Undergraduate/Graduate Must have minimum 1 Year of experience in International Customer Services Candidate Must Be in Delhi NCR for Walkin Interviews Salary: Voice - Upto 6.5LPA (Fixed) + 0-30% Variables. Chat - Upto 5.5 LPA (Fixed) + 0-30% Variables. For getting your interview schedule or more details, you can connect share your Cv on WhatsApp on below mentioned number. HR Paras - 7827002178; HR Deeya - 885128393

Job description Job Description Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop Call John on 6362028414. Or You can also visit our website jobshop.ai to chat with our HR Recruiters 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call John on 6362028414. Or You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call John on 6362028414. Or You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call John on 6362028414. Or You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call John on 6362028414. Or You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / Blended

Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR sadaf On 6362015960 Job Locations : 1. Manyata Tech Park - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 6 LPA 2. Maratha Halli - International Voice Process & Insurance Claims Process - Salary Upto 7 LPA 3. Electronic City International Voice Process & International Non Voice Process - Salary Upto 4.5 LPA 4. Bellandur - International Voice Process - Salary Upto 6 LPA 5. Fresher Or Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication For More DetailsCall HR sadaf On 6362015960 Role: Non Tech Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

Job description Greetings from JobShop Indias Largest BPO Recruitment Company! Were hiring for top BPO positions in Bengaluru! Find your perfect fit and start your career with us today. Call Anisul on 7996177000 Or chat with us directly on jobshop.ai Open Positions: Technical Support (English + Hindi) • Work Location: Whitefield, Bengaluru • 5 days working + 2-way cab • Salary: up to 30,000 per month • Minimum 1 year experience required International Technical Support (Non-Voice) US Shift • Work Location: Whitefield, Bengaluru • 5 days working + 2-way cab • Salary: up to 26,000 per month • Minimum 1 year experience required International Customer Support (Non-Voice) US Shift • Work Location: Manyata Tech Park, Bengaluru • 5 days working + 1-way cab • Salary: up to 26,000 per month • Minimum 1 year experience required International Customer Support (Voice) – US Shift • Work Location: Bellandur Tech Park, Bengaluru • 5 days working + 1-way cab • Salary: up to 32,000 per month • Freshers or candidates with 1 year experience International Customer Support (Voice) – US Shift • Work Location: Bellandur Tech Park, Bengaluru • 5 days working + 1-way cab • Salary: up to 40,000 per month • Minimum 1 year experience required Apart from these positions, we have 200+ open roles you can view by visiting jobshop.ai Daily Walk-in Drives – book your slots today! To apply, call Anisul on 7996177000 Or chat instantly on jobshop.ai #CallCenter #BPO #CustomerSupport #TechSupport #NonVoice #VoiceProcess #JobsInBengaluru #HiringNow Role: Customer Retention - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

Dealing with customer queries over calls & chats WFH International/Domestic Voice/Non voice Day/Night shift 5/6 days working Rotational shift including night Location- Malad, Thane Airoli & Bhayander CONTACT : HR AYUSHI 8923740811 Required Candidate profile Graduate/HSC Candidate Fresher/Experience with 6+ month of paper work WFH Available Comfortable with rotational shift / night shift Good communication Immediate joining Perks and benefits Virtual interview Incentives Bonus Cab facility

Job description Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop C all Kaunain firdose 7975182692 You can also visit our website jobshop.ai to chat with our HR Recruiters Job description Hiring for Technical support executive/CSE/for international BPO. salary: 27 K to 50K CTC Qualification: Graduation passed, Excellent English communication. shift: Rotational Location: Manyata Tech park, whitefield, Brookfield, Marathalli, Electronic City & BTM Layout Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai For More Details Please Call HR Kaunain firdose 7975182692 Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

Job description Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Please call HR Medwin on 6360064569 We are looking for process associate for International Voice/Non-Voice process who can interact with customers, address their concerns, answer their questions and assist them with their needs. We are looking out for candidates who can join immediately. Please call HR Medwin on 6360064569 Roles and Responsibilities:- Listen to customers concerns, issues and questions. Resolve customer concerns and answer customers questions at your best ability. Maintain a positive attitude and calmly respond to customer complaints.s Open new customer accounts. Refer issues and question to managers if necessary. Job Description Customer support executive Technical support executive Fresher/Experience Work From Office Salary Package up to 6.5 LPA 24/7 Shift Please call HR Medwin on 6360064569 ****PLEASE DO REFER YOUR FRIENDS**** Role: Customer Retention - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice, International Semi Voice & Social Media Escalation. Please Call Muskan On-9380964680 Job Discription Company- First Source 1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives 2. Process- Sky TV (Customer Support- Voice Process) Qualification- 10, Puc, Any Graduate 3. Process- SKY Q (Semi Technical- Voice Process) Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Fresher Salary-21 to 23TK (23CTC) Experience Salary-28 to 35TK (35CTC) Shifts: 5 days working, 2 days rotational off & rotational shift For More Details Call HR Muskan On-9380964680 or visit jobshop.ai to explore other open positions with us Role: Customer Retention - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

Were Hiring Customer Support Executive (Email & Chat Process)

Looking for individuals with excellent verbal and written communication skills to join our team in Kolkata and help the customers with their query. Share your CV with HR Ginni on WhatsApp @ 8755248734 Required Candidate profile - Excellent communication skills -Min 1 year documented experience in bpo - Willing to work in rotational shifts from office - Available to join on immediate basis

Job Description Inform customers about product & services Handle inbound & outbound calls Understand customer's need & solve queries The candidate should have 6 months to 1yr of experience in the BPO sector. Candidate should be flexible for rotational shifts Min Qualification should be 12th or graduation Interested candidates can apply at 8264812719 for more details

Kabalikrut Group is hiring a Customer Care Executive to handle Various Domestic and International processes at the Chandigarh, Mohali, locations. The candidate should have very excellent English communication skills. The candidate should be comfortable to work in rotational shifts. The candidate should be comfortable joining the services ASAP. The candidate must possess a minimum basic knowledge of computers. The candidate should possess good typing speed. Benefits:- Best career growth Optimal career opportunities Cab, Health insurance Interested candidates can contact us @8264812719 for more details.

Role & responsibilities International Voice process Excellent English communication is a must (spoken & written) Freshers as well as Experienced candidates can apply. Rotational shifts & 2 days rotational week off Work Location - Pune (Magarpatta, Phursungi, Viman Nagar) Only Graduates can apply Fast-paced, global work environment. Note :- Interested candidates kindly, share your updated cv on rudrika.sawant@wns.com or contact - 8983041815

Role Summary: We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR) Resolve customer issues within the first contact wherever possible. Response Time (TAT) Ensure timely responses across email, chat, and social media. Quality Score Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence – Maintain shift discipline and punctuality. Daily Productivity – Meet daily targets across channels (calls, chats, emails, tickets). Escalation Rate – Minimize avoidable escalations through proactive resolution. Repeat Rate – Reduce repeat customer contacts by resolving issues completely. Reopen Rate – Ensure accuracy and completeness to avoid ticket reopening's. Case Management – Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or Graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset.

Hirings for Premium INTERNATIONAL VOICE SUPPORT 12th or grads freshers can apply, salary upto 4.5 lpa Experienced into International voice salry upto 7lpa US and UK shifts IMMEDIATE HIRING For more details call HR Rubiya : 9513335273

Hiring for Customer Care International /Domestic BPO working In Shift 20K to 35K Voice / Chat Process Walk-in Interviews at SCF 19 , Sec 65, Mohali WhatsApp CV: 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Chat Support Executives Hiring for bpo Fresher For Chandigarh WhatsApp 9988767373 Walk-in Interviews at SCF 19 , Sec 65, Mohali Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

EXCELLENT COMMUNICATION REQUIRED Hiring for Voice & Blended FOR GURGAON Grad/UG/BTECH/CAN APPLY FRESHER AND EXPERIENCE CAN APPLY 24*7 Shift 5 Days working Salary fresher 25K- exp 38k+Incentive+Transport allowance Call or whtsapp Prity-9608571313

Were Hiring | L1 Student Support Associate | Mumbai- Marol(Work from Office) Location: Marol, Mumbai Experience: 0 - 2 Years | Full-Time | Rotational Shifts (including weekends & holidays) Are you passionate about helping learners succeed? Join upGrad , Asias largest integrated learning and career development company, as an L1 Student Support Associate ! You’ll be the first point of contact for our learners, solving queries through chat and tickets, and ensuring they have a smooth, supportive experience throughout their journey with us. What You’ll Do: Handle student queries via Freshdesk & live chat Ensure timely and quality resolution of issues Collaborate with teams for smooth escalations Log all interactions and follow up proactively What We’re Looking For: Strong communication & problem-solving skills Ability to multitask under pressure Prior experience in support/customer service is a plus Familiarity with tools like Freshdesk is a bonus Qualification: Bachelor’s degree in any discipline or 12th Pass in any stream. Why Join upGrad? Be a learner advocate and make real impact Collaborate across teams in a fast-growing EdTech environment Unlock learning & growth opportunities within the company Interested? Apply now or tag someone who might be a great fit! Shreelakshmi.chandra@upgrad.com Whatsapp: +919986977622

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

Role & Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions Resolve customer queries, recommending solutions and guiding product users through features and functionalities Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Candidate Requirement: Any Graduate with 1 year experience in customer support role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Only candidates with good communication skills should apply

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

We are Hiring Freshers and Experienced Voice Process Analyst ! - MNC Minimum qualification: HSC (12th pass) or a Bachelor's degree in any field. 0 to 2 years of experience in a BPO or customer service role (Freshers welcome). Location - Bangalore (Brookfeild, Whitefeild) We are looking for an enthusiastic and customer-focused individual to join our UK Inbound Voice Process team. As a Voice Process Analyst, you will handle inbound calls from UK-based customers, assist with their queries or concerns, and ensure an exceptional customer experience. Job Title: Inbound Voice Process Analyst UK Process Department: Customer Service / Contact Centre Shift: UK Shift (typically between 12:00 PM 2:00 AM IST) Rotational Job Type: Full-time Role & responsibilities Handle high volumes of inbound customer calls/chat in a professional manner. Resolve customer issues and queries related to products, services, billing, or accounts. Provide accurate and timely information to customers. Follow standard operating procedures (SOPs) and scripts provided by the company. Log and document all customer interactions in the CRM system. Escalate complex issues to the appropriate department when required. Meet or exceed individual and team performance metrics Maintain customer confidentiality and adhere to data protection regulations. Preferred candidate profile Minimum qualification: HSC (12th pass) or a Bachelor's degree in any field. 0 to 2 years of experience in a BPO or customer service role (Freshers welcome). Excellent verbal communication skills in English with a neutral accent. Basic computer knowledge and proficiency in MS Office and typing. Willingness to work in rotational shifts. (12pm to 2am) 9 hours Ability to remain calm and empathetic under pressure. Strong listening, problem-solving, and multitasking skills. Benefits: Competitive salary and performance incentives. One way Cab provided - Transport facility (as per shift timing and location). Health insurance and other employee benefits. Training and skill development programs. Opportunity for internal growth and promotions. Interested Candidates can share their Resumes to Email ID - s.arunkumar@randstad.in Email ID - s.arunkumar@randstad.in