Customer Service Executive

Fable Fintech

1 - 3 years

1 - 3 Lacs

Mumbai

Posted:7 hours ago| Platform:

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Skills Required

Blended Process Customer Complaints Complaint Handling Query Resolution Customer Queries Escalation Management Voice Process Email Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions
Resolve customer queries, recommending solutions and guiding product users through
features and functionalities
Update our internal databases with information about technical issues and useful
discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams

Candidate Requirement:

Any Graduate with 1 year experience in customer support role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases

Only candidates with good communication skills should apply

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