Back Office Coordinator

Job Description

We are seeking a smart, reliable, and organized Back Office Coordinator to join our growing team. This is a critical support role that involves managing internal operations and ensuring smooth coordination between clients, the sales team, transporters, and warehouse. Key Responsibilities - 1. Client & Sales Coordination Call and follow up with old/inactive clients to revive business and log outcomes Coordinate with the sales team for order processing, document preparation, and updates Follow up with clients for order confirmation, payments, and delivery-related queries 2. Transport & Logistics Management Coordinate with transporters for timely dispatch and delivery of goods Track vehicle movement, delivery status, and resolve any transport-related issues Maintain records of dispatched orders and delivery proofs 3. Warehouse/Godown Management Communicate regularly with the warehouse team for stock status, loading/unloading, and dispatch planning Ensure proper stock entry and update records for incoming and outgoing items Alert management about low stock or slow-moving items 4. Administrative & Bookkeeping Maintain and update stock registers (manual/digital) on a daily basis Assist in updating the cash book, recording daily expenses, and petty cash handling Ensure all documentation is complete – challans, invoices, gate passes, etc. Required Skills & Qualifications Minimum 2 years of experience in back office, admin, or coordination roles (preferably in trading/distribution businesses) Good command over Hindi and English (spoken & written) Proficiency in MS Excel, Google Sheets, WhatsApp Business, and basic accounting tools Strong follow-up skills, ability to multitask, and maintain clear documentation Knowledge of transport coordination and warehouse processes is a big plus Should be proactive, trustworthy, and comfortable working independently Do Not Apply If You: Are only looking for a desk job with no coordination or multitasking Are uncomfortable with calling old clients or following up repeatedly Lack experience with Excel, record-keeping, or transport coordination Are looking for part-time, WFH, or remote roles – this is an on-site role