AVP - Relationship Manager (Retention & Cross-Sales) - Mumbai

Role: AVP - Relationship Management (Retention & Cross-Sales) - Mumbai

Location:

Open Roles:

Compensation:

Joining:

Who Are We?

BimaKavach is reimagining how Indian businesses access protection — with technology, speed, and simplicity at the core of everything we do.

3,000+

CleverTap

Our mission? To safeguard every Indian business by 2047.

Our mindset? Bold, fast-moving, and customer-obsessed.

Join us at BimaKavach and be part of a once-in-a-generation opportunity to reshape how insurance works for millions of businesses. Bring your expertise, curiosity, and ambition — and help build the future of SME insurance in India.

Job Overview:

AVP- Relationship Management (Retention & Cross-Sales)

You’ll be the face of BimaKavach to our top clients - advising CXOs, structuring risk solutions, and unlocking growth opportunities across a diverse portfolio.

Key Responsibilities:

Client Leadership (Individual Contribution)

• Build deep, trusted relationships with CXOs and decision-makers across mid-to-large commercial accounts
• Conduct 100+ client meetings annually — with a strong advisory, consultative approach
• Develop bespoke insurance strategies across EB and Non-EB lines (Property, Marine, D&O, Cyber, etc.)
• Drive retention and growth through tailored solutions, renewals, upsells, and cross-sells

Team Leadership

• Hire, lead, and mentor a team of Senior Relationship Managers and RMs
• Guide the team on complex risk placements, escalations, and large client negotiations
• Ensure high service standards across onboarding, renewals, claims, and consultation
• Set and monitor key performance metrics — team activity, NPS, growth, retention

What We’re Looking For

Education:

Experience

• 8–10 years in commercial insurance or broking, with at least 5 years in leadership roles
• Demonstrated success in managing B2B clients across multiple lines of business
• Experience handling mid-market to large clients with cumulative premiums of ₹1.5Cr–2Cr

Skills & Expertise

• Deep understanding of Employee Benefits and General Commercial Lines
• Strong negotiation and stakeholder management skills (clients and insurers)
• Excellent communication, presentation, and consultative selling skills
• Strategic thinking with a strong bias for action
• Comfortable with CRM tools and insurance tech platforms