20977 Auditing Jobs - Page 48

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention TA, SEs Escalation and issue resolution Production Specialist Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge Knowledge of assigned process, tools and systems Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Domain Knowledge Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Stakeholder Management Client (Internal) Centricity Effective Communication

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention TA, SEs Escalation and issue resolution Production Specialist Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge Knowledge of assigned process, tools and systems Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Domain Knowledge Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Stakeholder Management Client (Internal) Centricity Effective Communication

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: SDET. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: PLM-Product Lifecycle Management. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Core Java. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Apache Spark. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Snowflake. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Appium. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Mainframe. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud Product & Platform Testing. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: COBOL. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: SDET. Experience: 5-8 Years.

Entity: Customers & Products Job Family Group: HSSE Group Job Description: Job Description: : Subject Matter Expert (SME) for OMS SE 3.6 Environment and Carbon, OMS sub element (SE) 7.1 Regulatory Compliance and OMS SE 7.2 Community & Customer, Provides subject matter expertise and support to ensure that OMS requirements are effectively embedded within Castrol to support detailed and effective management of risk. Develop clear, understandable and deliverable OMS Castrol minimum expectations. Provide expertise to support PUs/Functions to effectively meet regulatory, legislative and BP requirements wherever we operate. Set to meet HSE&C performance targets & OMS conformance. Verifies compliance with relevant OMS SEs, Group Essentials and BP GDPs. Intervene and raise as appropriate to cause corrective action when HSE performance and/or OMS conformance is not at desired levels. Contributes to the global HSE&C strategy, policies and programs Liaise closely with Castrol's Sustainability Manager and Global Supply Chain Sustainability Lead Handle and lead the Castrol community working on environment and social projects and initiatives Support Global SME and drive effective process of HSE&C OMS global requirements OMS SE 7.3 Social performance, OMS SE 6.2 Energy and Communication and engagement Roles & Responsibilities: Drive delivery of the OMS Performance Improvement Cycle (PIC) and support leaders on implementation of action plans to achieve and maintain OMS conformance. Drive consistency by setting global performance standards for OMS SEs, providing mentorship within Castrol as to “what good looks like” and maintaining relevant content in Castrol OMS ONLINE. Supports capability of roles within Castrol, including the development and delivery of relevant OMS training, interventions and materials. Identifies and shares standard methodologies and takeaways across Castrol, influencing PUs and functions to ensure consistency. Use the 5-step interpersonal learning process to mhandleopportunities to learn. Provides input or approves deviations from the Castrol local operating management system (LOMS). Handle designated OMS SE risk barriers, self-verification protocols and processes Develops and maintains specific plans, policies, processes, systems and tools to enable appropriate implementation in Castrol Analyses trends, provides feedback and builds proactive action plans based on self-verification, audits, incidents, observations, leading and lagging metrics etc. Supervises OMS conformance (for designated SE), assists with compliance to Castrol LOMS, bp GDPs, bp’s sustainability aims and Castrol policies/procedures and supports closure of actions. Understands the clauses in the Castrol’s external standards (e.g. ISO9001 / ISO14001 / ISO45001 / IATF16949, etc.) relating to their SE, and enables Castrol and its sites to conform with these standards. Castrol’s key point of contact with other bp teams (e.g. Central HSE&C, SME, relevant networks) and customers for their SE. Education University degree (or equivalent work experience), preferably in a technical field. Formal social management or sustainability qualification (e.g. NEBOSH diploma) or graduate degree or equivalent experience desirable Skills & Proficiencies Deep knowledge on health, safety, environmental or sustainability management systems within an international brand marketing business environment, including knowledge of the external competitive environment. Proven track record to think both operationally and strategically. Digital tool experience and proficient use of Microsoft applications (e.g. Power BI, Excel, Word, etc.) and ability to navigate different platforms desirable. Ability to translate technical knowledge into pragmatic fit for purpose advice and support Strong interpersonal skills with ability to influence Strong written and spoken communication skills and proficient in English Uses a range of styles to influence and gain enrolment in a variety of situations. Agile and adaptable approach Excellent and proven interpersonal, communication (oral and written), leadership and team-working skills. Self-motivated, proactive, self-starter. You will work with Global HSE&C, bp & Castrol subject matter experts (SMEs), Regional Performance Units HSE&C, local business and manufacturing sites HSE&C teams. Additional Information At bp, we provide the following environment and benefits to you: A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued Possibility to join our social communities and networks Learning opportunities and other development opportunities to craft your career path Life and health insurance, medical care package And many other benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is not available for remote working Skills: HSSE auditing and self-verification, Industry knowledge and advocacy, OMS and bp requirements, Process safety culture, Process Safety Management, Risk Management, Safety Leadership Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most. WoodMac.com Wood Mackenzie Brand Video Wood Mackenzie Values Inclusive – we succeed together Trusting – we choose to trust each other Customer committed – we put customers at the heart of our decisions Future Focused – we accelerate change Curious – we turn knowledge into action About The Role Wood Mackenzie is looking for a Global Compliance Analyst to join our Compliance Team. The successful candidate will play a key role in supporting the development of a sustainable compliance framework. The Analyst will be responsible for evaluating the effectiveness of risks, internal controls, policies, and procedures to ensure compliance with regulatory standards and internal guidelines. The role involves conducting audits, identifying areas of risk or non-compliance, and supporting remediation efforts. The role will be broad and varied; aside from core on-boarding and monitoring tasks, you would also be expected to assist with the development of policies as the business grows and become involved in larger strategic projects. We are ideally looking for an enthusiastic, talented and ambitious candidate who thrives partnering with a variety of internal functions to support on a diverse range of compliance and privacy matters and challenges on a global basis. Main Responsibilities Assist in developing and maintaining a compliance program, including periodic data assessments, notice updates and policy updates. Assist in the development, maintenance and implementation of policies and procedures, knowledge of recognized GRC tool is essential Perform in-depth analysis and research to identify, assess, and monitor key risk areas impacting the organization’s operations and strategic objectives. Support in maintenance of company’s ethics and integrity framework, analyze trends from ethics reports and develop dashboards, metrics, and insights Support internal investigations in collaboration with Legal, HR, and Compliance teams Assist in developing audit plans and risk assessments in alignment with departmental and business priorities Analyze data to detect trends, anomalies, or patterns of non-compliance Support audits related to anti-bribery trade sanctions, gifts hospitality meals & entertainment, data privacy, conflict of interest and other key compliance areas Support automation and continuous monitoring initiatives to improve efficiency and audit effectiveness Support the business to assess and resolve any claim or incidence of non-compliance. Maintain the updated information on the Compliance website. Support preparing management reports and presentations. Provide administrative assistance for the Compliance leadership as needed. Assist in other areas within the Enterprise Risk Management & Compliance Department. Complete all special projects and other duties as assigned. Qualifications You will have: 5-7 years of experience in compliance field or equivalent. Proven experience implementing and utilizing recognized GRC tools is essential. Demonstrable MS Office skills to perform analytics and ability to voice key recommendations with supporting information for a given compliance analysis. Demonstrable ability in privacy, regulatory compliance, policy & risk management, compliance auditing and monitoring. A bachelor’s degree in related field, accredited or equivalent professional qualification(s) or equivalent work experience. Demonstrable strong organizational skills. An ability to work collaboratively across a global organization and effectively prioritize tasks in a dynamic environment. Strong analytical, critical thinking, and problem-solving skills Strong written and verbal skills, with a keen attention to detail Self-motivated, proactive, pragmatic and detail-oriented Ability to perform under pressure. Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.

Job ID:41238 Location:Mumbai: Solitaire Corporate Park Position Category:Surveyor Position Type:Employee Regular Who are LRQA? LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training. While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future. LRQA currently operates across 150 countries, with 5000+ experts supporting more than 61,000 clients across a diverse range of sectors and markets. Role Purpose To provide technical review support for EU services specifically PED schemes against defined procedures with some discretion over priorities of workload. Undertakes a range of technical review/support activities and resolves queries for internal/external clients, In particular, conduct technical reviews of client organization files, after each visit requiring a certification decision; client files would contain information such as : commercial agreement, assessment report, certificate Produce reports of technical review/support work carried out Key Responsibilities To review pending technical review tasks on a daily basis Complete Contract review, for assigned jobs; when required, discuss with other technical reviewers with a goal to ensure that set KPIs are achieved Complete Technical review, for assigned jobs; when required, discuss with other technical reviewers/Decision makers, and pick up files for technical reviews with a goal to ensure that set KPIs are achieved Upload Technical review findings/checklist, raise Assessor feedback, raise Office actions, as appropriate Deal with queries and build relationships with internal & external clients, as appropriate To coach other team members, as appropriate, to achieve effective knowledge transfer and application Deliver Client training in area of specialisation, as appropriate. Stay abreast of technical developments in own area of expertise, maintaining CPD records and producing them as required Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints Ensure that all internal client stakeholders are kept informed of changes and issues, escalating as appropriate Maintain professional competence by keeping abreast of technical and other developments in own area of expertise, maintaining CPD records, updating LRQA CV, maintaining professional registrations and producing records of competence as required Actively build strong internal relationships Perform additional and ad hoc tasks promptly as required such as assessor development Maintain the TR codes by conducting minimum number of reviews and AM. Maintain Trainer qualification by participating in training programs as a Trainer. To review pending technical review tasks on a daily basis Qualifications Technical / Professional Qualifications / Requirements Degree in Engineering (preferable Mechanical/ Welding Technology) in a relevant subject with minimum 3 years’ experience in the manufacturing / quality/welding/ design. Preferred with a background in welding, with experience in Welding Procedure and Personnel Qualification. Holding an International Welding Engineer (IWE) qualification or Degree/ Post Graduate degree in Welding Technology is a strong advantage. Preferred with understanding of PED Directive 2014/68/EU and the conformity Modules Preferred with understanding of Materials/ Welding/ NDE and experience in related fields. Preferred with understanding of Various International Codes and Standards like ASME/ EN Codes. Substantial experience of management systems/scheme requirements and their application Substantial experience in third party auditing/assessment including system level auditing and process level auditing Substantial industry experience in specialist sector, preferably within a management systems environment Understanding/appreciation of relevant legal/regulatory framework Understanding of ISO 9001 / 17020 / 17065 / 17025 / 17021/17024 Schemes is preferable Knowledge of client’s business sector - Knowledge of the terminology, practices and processes common to a client’s business sector sufficient to understand an audit report in the context of the management system standard or other normative document. Employment : Full time Why apply with us We are a dynamic company committed to providing exceptional service to our clients. Our team is dedicated to maintaining high standards of customer satisfaction and support. Join us and be a part of a collaborative and forward-thinking organization. To apply, please submit your resume with detailing your relevant experience . Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business. Together our employees make our communities better and we want you to be part of our diverse team! LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. ( Group entities ). Copyright © LRQA 2021. All rights reserved. Terms of use. Privacy Policy.

Job Summary: We are looking for a dynamic and detail-oriented CA Fresher to join our finance team. The ideal candidate should have cleared all levels of the Chartered Accountancy (CA) course and completed articleship training. This is an excellent opportunity to kickstart your career with hands-on exposure to financial reporting, taxation, audit, and compliance in a fast-paced environment. Key Responsibilities: Assist in the preparation of financial statements in compliance with statutory and regulatory requirements. Support statutory audits, internal audits, and tax audits. Assist in monthly/quarterly closing of books of accounts and reconciliations. Analyze financial data and provide insights on budget vs. actuals and cost control. Support direct and indirect tax filings including GST, TDS, and Income Tax returns. Prepare MIS reports and financial dashboards for internal reporting. Stay updated with changes in tax laws, accounting standards (IND AS/IFRS), and compliance norms. Coordinate with auditors, consultants, and other internal departments.

Job Summary: We are looking for a dynamic and detail-oriented CA Fresher to join our finance team. The ideal candidate should have cleared all levels of the Chartered Accountancy (CA) course and completed articleship training. This is an excellent opportunity to kickstart your career with hands-on exposure to financial reporting, taxation, audit, and compliance in a fast-paced environment. Key Responsibilities: Assist in the preparation of financial statements in compliance with statutory and regulatory requirements. Support statutory audits, internal audits, and tax audits. Assist in monthly/quarterly closing of books of accounts and reconciliations. Analyze financial data and provide insights on budget vs. actuals and cost control. Support direct and indirect tax filings including GST, TDS, and Income Tax returns. Prepare MIS reports and financial dashboards for internal reporting. Stay updated with changes in tax laws, accounting standards (IND AS/IFRS), and compliance norms. Coordinate with auditors, consultants, and other internal departments.

Job Summary: We are looking for a dynamic and detail-oriented CA Fresher to join our finance team. The ideal candidate should have cleared all levels of the Chartered Accountancy (CA) course and completed articleship training. This is an excellent opportunity to kickstart your career with hands-on exposure to financial reporting, taxation, audit, and compliance in a fast-paced environment. Key Responsibilities: Assist in the preparation of financial statements in compliance with statutory and regulatory requirements. Support statutory audits, internal audits, and tax audits. Assist in monthly/quarterly closing of books of accounts and reconciliations. Analyze financial data and provide insights on budget vs. actuals and cost control. Support direct and indirect tax filings including GST, TDS, and Income Tax returns. Prepare MIS reports and financial dashboards for internal reporting. Stay updated with changes in tax laws, accounting standards (IND AS/IFRS), and compliance norms. Coordinate with auditors, consultants, and other internal departments.

Role Description This is a full-time, on-site role for an Accountant, based in Kolkata. The Accountant will be responsible for managing financial records, preparing financial statements, conducting audits, and ensuring compliance with financial regulations. Day-to-day tasks include bookkeeping, reconciling accounts, budgeting, and forecasting. The role also involves analyzing financial data, processing payroll, and managing tax filings. Qualifications Proficiency in Financial Management, Bookkeeping, and Accounting Practices Experience with Financial Statements, Auditing, and Compliance Skills in Budgeting, Forecasting, and Financial Analysis Proficiency in Tax Filings Excellent attention to detail and analytical skills Strong organizational and time-management skills Ability to work independently and handle multiple tasks Bachelor’s degree in Accounting, Finance, or related field Experience in the manufacturing industry is a plus Details 10am-7pm 15k p.m. Kolkata, Burrabuzar Area

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary As an Associate Benefits Support Services Analyst, you will support the Benefits Core Services team in delivering high-quality assistance for TriNet’s employee benefits programs. This entry-level role is ideal for individuals with foundational knowledge in HR or benefits administration who are eager to grow in a global, fast-paced environment. You will assist with benefits inquiries, perform research, and support the processing of benefits events, ensuring a smooth experience for clients and worksite employees (WSEs). This role is responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. Responsibilities Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems Assist in researching and resolving routine to moderately complex benefits-related tasks Support the processing of PeopleSoft benefits events under supervision Participate in outbound communication for follow-ups or benefits renewal coordination Assist in auditing and reviewing benefits data for accuracy Collaborate with team members and participate in training and knowledge-sharing sessions Qualifications Education Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field (preferred) Fresh graduates with relevant internships or coursework are encouraged to apply Experience 0–2 years of experience in HR operations or benefits administration Exposure to HRIS platforms like PeopleSoft is a plus Skills & Competencies Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook) Strong communication skills (written and verbal) Willingness to learn and adapt to new systems and processes Analytical thinking and attention to detail Good organizational and time management skills Customer service orientation and active listening Ability to work independently and in a team environment Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Description Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day. To keep our operations network secure and assure operational continuity, we are looking for a hands-on and detail-oriented professional who wants to join our team as Security and Loss Prevention (SLP) Specialist. In this key role, you will deliver security as a service to our operational sites across the end-to-end supply chain to protect our people and prevent loss. A Day in the Life As an SLP Specialist, you will join a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you collect information by monitoring systems and tools, analysing data reports, and conducting interviews. Your findings help to identify vulnerabilities in our processes, for which you contribute to the development of mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems and, jointly with subject matter experts and external suppliers, maintain their functionality. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. You also act as point of contact for multiple internal and external departments (e.g., legal, HR, security service providers, local law enforcement) and subject matter expert in Security and Loss Prevention-related matters. Finally, you deliver loss prevention-related education and awareness programs to other teams and liaise with various stakeholders on policy and procedure across all management levels. About The Team Sitting within the Global Security Operations organisation, Security and Loss Prevention supports the accomplishment of Amazon´s business targets and the strengthening of our brand by effectively protecting against relevant threats and by managing security and loss prevention risks that could: Put our associates and customers under jeopardy Disrupt the continuity of our business operations Inflict damage to our assets Have adverse impact on our brand reputation Working in partnership with our stakeholders, we secure the Amazon supply chain end-to-end and promote security during business conversations. We do this by preventing security and loss prevention-related risks and vulnerabilities as early as possible, intervening in unfolding incidents to minimize any negative impact as well as thoroughly investigating security-related incidents to identify and remove root causes, preventing reoccurrence. Key job responsibilities Support resilience of our business operations by contributing to emergency and crisis planning for sites within your area of responsibility Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement) and define appropriate mitigating actions while ensuring compliance with legal and ethical standards Serve as point of contact for and coordinate measures to manage risk with local management and external parties (e.g., law enforcement agencies and industry associations) on all security-related matters Ensure compliance of your assigned sites with Amazon global security standards About The Team The Loss Prevention (LP) team is responsible for leading the effort to efficiently and effectively provide security services and asset (lives, buildings, equipment, inventory, data, and intellectual property) protection in a designated area of responsibility. Amazon's LP and shrink reduction efforts are supported by the Global Security Operations (GSO) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. Basic Qualifications Relevant security- or risk-related education or experience (e.g., security services, asset protection, loss prevention, risk management, inventory management, investigations, supply chain, auditing, compliance, or similar) Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Advanced proficiency in written and verbal Upper intermediate proficiency in written and verbal English Preferred Qualifications Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. A relevant degree, degree equivalent, or industry certification Relevant experience with physical security systems, investigation techniques, and/or management of contract security officers Relevant experience with retail, warehouse, distribution centre services, delivery service, or supply chain Relevant experience in working with data Driver’s license Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ATSPL - Telangana - I62 Job ID: A3019984

Are you passionate about using data and process design to drive real impact across the customer journey? Do you enjoy digging into how clients use a product, where they get stuck, and what helps them succeed? If so, we’re looking for you. We’re a fast-growing B2B SaaS company that helps organizations build highly engaged, high performance teams As we scale, we’re investing in the way we serve and grow our customer base. That’s where you come in. What You’ll Own And Achieve In This Role As our Customer Operations Analyst / Process Analyst, you’ll be the engine behind improving how we onboard, retain, and grow customers. This is not a back-office reporting role—it’s a strategic seat that will influence Product, Customer Success, and Revenue Growth. Here’s what success looks like in your first 12 months : Key Outcomes You’ll Drive Reduce time-to-value by 30% by auditing and redesigning the onboarding process to remove friction and improve handoffs. Increase feature utilization by 20% across key customer segments by building usage dashboards and partnering with CS and Product on adoption playbooks. Build a predictive customer health model that flags at-risk accounts with 80%+ accuracy at least 60 days in advance. Define and launch a service effectiveness framework with 3–5 key metrics (e.g., onboarding success, CSAT, support SLAs) to track and improve delivery outcomes. Identify 15–20 qualified upsell opportunities/month using a scoring model based on product usage, engagement, and customer profiles. Automate 5+ manual workflows or reports across the CS and Revenue Ops team to improve efficiency and reduce redundant work. What You’ll Be Doing Day-to-Day Analyze platform usage data to uncover trends in adoption, friction, and product ROI. Partner with Customer Success to improve onboarding, success planning, and health tracking processes. Work with Product to surface customer feedback and usage gaps. Build scalable reporting frameworks using tools like Looker, Excel, SQL, and HubSpot. Monitor the full customer lifecycle and identify early warning signs of churn. Support Sales and CS teams with insights for QBRs, expansion plays, and renewals. Automate insights and reporting with tools like Zapier, HubSpot workflows, and dashboards. What You Bring Ideally a Bachelors or Masters in Operations Management/Research, Statistics, Industrial Engineering, Process Management related field 2–5 years of experience in Customer Operations, Business/Process Analysis, Customer Success Ops, or a similar role in a B2B SaaS environment. Strong analytical and modeling skills—you’re fluent in using data to drive decisions. Working knowledge of HubSpot (CRM, workflows, reporting) is strongly preferred. Use of AI and AI automation tools to augment your work Experience with customer engagement tools and analytics platforms Excellent communication skills—you can translate technical insights into business actions across teams. A systems-thinker mindset—you’re excited about solving root problems, not just surface-level symptoms. Why Join Us? Mission-driven team with a supportive and fast-paced culture. Work with leaders across Product, Sales, and CS to drive strategic impact. Competitive salary, benefits, and growth opportunities. Flexible work environment.

Requisition Id : 1613338 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity : Executive-TMT-Assurance-ASU - Audit - Audit Services - Gurgaon TMT : Industry convergence offers TMT (Technology, Media & Entertainment, and Telecommunications) organizations the chance to evolve and transform, but it also presents challenges around competitiveness and delivering agile corporate strategies for growth. We help TMT companies create compelling employee and customer experiences, retaining skills and talent while achieving enterprise-wide operational excellence. We help them guard their data, brand and reputation. We also enable the pursuit of M&A strategies that methodically create value, reduce risk and transform TMT companies into powerhouses that will lead the technology revolution of the future – building a better working world for all. ASU - Audit - Audit Services : Assurance’s purpose is to inspire confidence and trust to enable a complex world to work. We do so by protecting and serving the public interest, promoting transparency, supporting investor confidence and economic growth and fostering talent to provide future business leaders. We help clients by: Ensuring their accounts comply with the requisite audit standards Providing a robust and clear perspective to audit committees and Providing critical information for stakeholders. Our Service Offerings include External Audit, Financial Accounting Advisory Services (FAAS), IFRS & US GAAP conversion, IPO and other public offering, Corporate Treasury - IFRS 9 accounting & implementation support etc. Your key responsibilities Technical Excellence Your key responsibilities To carry out operational, financial, process and Systems audits designed to review and appraise its activities, systems, and controls, which includes: Identifying accounting & auditing issues; discuss with audit in-charge to solve issues that arise, To carry out substantive testing of appliances in accordance with the audit plan formulated & appropriately document all work performed, Identifying improvements to control systems and procedures Presenting audit reports clearly highlighting key audit recommendations to management, Preparing & maintaining statutory books of accounts, audit, reconciliation of account receivable & payable, finalization of accounts, Assist the seniors in reviewing & checking the financial statements & preparation of the audit report, management comment letter & management representation letter Skills and attributes for success Must have strong knowledge of auditing & accounting standards, Should have handled statutory audit assignments earlier, Ability to prioritize work on multiple assignments & manage ambiguity, Strong verbal and communication skills, Clarity of thoughts and assertive, Effectiveness and creativity of written expression - logical, readability and conciseness, Ability to meet deadlines. Skills and attributes To qualify for the role you must have Qualification CA Experience 3 - 6 years of relevant experience What we look for People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach. What we offer With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities. EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.