20977 Auditing Jobs - Page 49

Job Title: Quality Analyst (QA) – Call Auditing & Feedback 📍 Location: Safidon, Haryana 🕒 Employment Type: Full-Time 💼 Department: Sales / Call Center Quality Control 📝 Job Description: We are seeking a detail-oriented and proactive Quality Analyst (QA) to monitor sales and support calls, assess quality standards, and provide structured feedback to improve overall customer communication and sales effectiveness. The QA will play a critical role in enhancing customer experience and ensuring our agents follow processes and maintain professionalism during customer interactions. 🔧 Key Responsibilities: · Listen & Audit Calls: Monitor inbound and outbound calls daily using the call recording dashboard. · Quality Scoring: Evaluate calls based on defined parameters such as greeting, need identification, product knowledge, objection handling, closing techniques, and compliance. · Feedback & Coaching: Share constructive feedback with agents through reports or direct communication to help improve call quality and effectiveness. · Call Tagging: Categorize calls (e.g., Good Call, Bad Call, Follow-up Required, Escalation) to help Team Leaders and Managers track performance. · Identify Training Needs: Flag recurring issues, poor pitch delivery, or process deviations to the Training/HR team. · Reporting: Maintain and share weekly QA reports with summary stats, top performers, and areas of improvement. · Collaboration: Work closely with Team Leaders and Sales Heads to ensure feedback implementation and follow-up action. · Compliance Checks: Ensure calls follow company policies, compliance scripts, and industry regulations. ✅ Requirements: · Experience: 1–3 years in a QA or call audit role in a call center or telesales environment (Agro/SaaS/BPO background preferred) · Skills: o Excellent listening and analytical skills o Good written and verbal communication o Basic understanding of sales and customer engagement flow · Tools: Familiarity with call monitoring software, CRM tools, and Excel · Languages: Hindi is mandatory; knowledge of regional languages is a plus · Education: Graduate in any stream; preference to candidates from Communication, Business, or Agri background 🎯 KPIs (Key Performance Indicators): · Number of calls audited per day · Quality improvement score across agents · Turnaround time on feedback · Feedback implementation tracking

We are looking for a qualified and experienced professional to join our Finance/Taxation team, who will be responsible for managing GST-related audits, handling investigations, and liaising effectively with GST authorities. Key Responsibilities: Preparation and submission of periodical GST compliances. Maintain and organize all GST-related documentation and ensure compliance with statutory timelines. Preparation of GST refund applications and representation before refund processing authorities (including drafting replies to Notices). Manage and coordinate GST audits, departmental audits, and compliance reviews. Handle GST investigations, respond to notices, and ensure timely and accurate submissions. Collaborate with internal teams and external consultants to ensure full regulatory compliance. Analyze GST laws and their implications on business operations and suggest necessary changes. Keep up to date with regulatory changes and advise the business accordingly. Desired Candidate Profile: Bachelors degree in commerce/accounting or a related field; CA/CS/ICWA or MBA (Finance) will be an advantage. 2 6 years of relevant experience in GST audits, assessments, investigations, and liaising with authorities. Strong understanding of GST law and related legal procedures. Excellent communication and interpersonal skills. Proactive, detail-oriented, and able to work independently under pressure.

We are looking for a qualified and experienced professional to join our Finance/Taxation team, who will be responsible for managing GST-related audits, handling investigations, and liaising effectively with GST authorities. Key Responsibilities: Manage and coordinate GST audits, departmental audits, and compliance reviews. Handle GST investigations, respond to notices, and ensure timely and accurate submissions. Act as a liaison with GST and other statutory authorities for assessments, queries, and representations. Representation before Appellate authorities. Co-ordination with legal counsel consultants and assistance in drafting Appeals /petitions. Maintain and organize all GST-related documentation and ensure compliance with statutory timelines. Collaborate with internal teams and external consultants to ensure full regulatory compliance. Analyze GST laws and their implications on business operations and suggest necessary changes. Keep up to date with regulatory changes and advise the business accordingly. Desired Candidate Profile: Bachelors degree in commerce /accounting or a related field; CA/CS/ICWA or MBA (Finance) will be an advantage. 4 to 10 years of relevant experience in GST audits, assessments, investigations, and liaising with authorities. Strong understanding of GST law and related legal procedures. Excellent communication and interpersonal skills. Proactive, detail-oriented, and able to work independently under pressure.

We are looking for a highly skilled and experienced Project Lead to join our team at Jones Lang LaSalle Property Consultants (India) Pvt. Ltd., located in the Real Estate - Other industry. The ideal candidate will have 6-8 years of experience. Roles and Responsibility Manage and oversee multiple projects simultaneously, ensuring timely completion and quality delivery. Coordinate with cross-functional teams, including design, development, and operations, to ensure seamless project execution. Develop and implement project plans, resource allocation, and risk management strategies. Conduct regular project meetings and progress updates with stakeholders. Identify and mitigate potential project risks and issues impacting project timelines or budgets. Ensure compliance with company policies, procedures, and industry standards. Job Requirements Strong understanding of real estate principles and practices. Excellent leadership and communication skills. Ability to work under pressure and meet deadlines. Proficient in project management tools and software. Strong analytical and problem-solving skills. Experience working on large-scale projects with multiple stakeholders. Educational qualification: Any Graduate.

What You'll Do Were hiring a Senior Tax Analyst for Sales and Use Returns to join our fast-paced team, reporting to the Lead/Manager. This role offers growth opportunities in an innovative environment. Youll manage complex returns for high-level clients, serving as their main point of contact. As part of the Premium Managed Returns Service, youll handle client inquiries and ensure satisfaction. Balancing multiple tasks and setting expectations is key to success. What Your Responsibilities Will Be You will prepare, review, and file sales/use, business, and occupation, and gross receipts tax returns for various filing periods. You will have to manage a group of customers as their main contact. You will research and resolve jurisdictional notices for customers. You will have to onboard and validate new sales/use tax return customers. You will identify and improve automation across different markets and tax areas. You will communicate regularly with customers, jurisdictions, and internal teams to resolve issues. You will have to perform quality checks on tax content and form changes. You will manage your workload to consistently meet or exceed deadlines. You will suggest improvements to processes and technology to better serve customers. You will collaborate with staff and management. You will troubleshoot critical issues to minimize risk. You will use expert knowledge of jurisdiction websites and data entry nuances. What You'll Need to be Successful Bachelors degree or a masters degree in Finance with 3 years of relevant experience. Comfortable working during US business hours. Consistently meets deadlines. Strong problem-solving skills and ability to collaborate on achieving goals. Quick to learn new software and tools. Advanced knowledge of Microsoft Office, especially Excel (Power Pivot, VLOOKUP, HLOOKUP). Experience in large corporate tax department, or ERP integration. Deep understanding of platform features (nexus, exemptions, marketplace rules, filing calendars, reporting). Basic understanding of transaction flow and tax return impact. Knowledge of tax calculation, data flow, returns mapping, and filing automation.

What You'll Do The Global Accounting team at Avalara is looking for a Corporate Accounting Manager. Reporting to the Global Accounting Senior Manager, you will be a critical part of the Global Accounting team based in India to support accounting responsibilities across Avalara's global operations. You will lead month-end close for our global operations and own important accounting areas, including operating expense accounting and accruals review, prepaid expense review, and consolidations. You will help build out new processes, improving existing workflows, and encouraging a culture. You will be expected to generally work during UK hours (2 pm to 11 pm IST) and beyond that as needed. What Your Responsibilities Will Be Act as the primary point of contact for the month-end close and consolidation process, including closing the books in our accounting system. Review of monthly reporting package to ensure timely, accurate financial data that is prepared in compliance with US GAAP and Avalara accounting policies. Own global operating expense accounting and month-end accruals process for assigned areas, including review of accruals, prepaids, and other various journal entries. Review of global account reconciliations. Develop and maintain robust internal controls. Review financial statement fluctuation analysis. Review requested audit documentation and analysis. Collaborate with different functional teams across the globe to standardize accounting processes and policies and actively contribute to a disciplined financial statement close. What You'll Need to be Successful Chartered Accountant or MBA. Ideal background from SaaS industry You should have 10+ years of accounting experience, including experience managing others. Experience with accounting under U.S. GAAP is required Experience with internal controls and SOX compliance required Public accounting experience preferred Highly proficient analysing data in Microsoft Excel. Experience with NetSuite (preferred) or other large ERP systems such as Oracle or SAP. Hands on knowledge in using Alteryx and PowerBI, or similar, and experience driving process automation

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY- GDS - Data and Analytics –Snowflake Architect Manager – Cloud As part of our EY-GDS D&A (Data and Analytics) team, we help our clients solve complex business challenges with the help of data and technology. We dive deep into data to extract the greatest value and discover opportunities in key business and functions like Banking, Insurance, Manufacturing, Healthcare, Retail, Manufacturing and Auto, Supply Chain, and Finance. The opportunity We’re looking for a candidate with 10+ years with strong architect expertise into Cloud Data Engineering Platforms and delivery lead Roles & Responsibilities Snowflake Security & Integration Experience in configuring Snowflake Security integration services like OAuth, SAML. Expertise in configuring Snowflake API, Storage, and Notification integration services. Strong knowledge of Snowflake RBAC management, user management, and role management. Data Masking & Access Control Experience in configuring Dynamic Masking Policies and Tag-Based Masking Policies. Database & Warehouse Management Experience in creating and managing databases, schemas, and Snowflake warehouses. Data Migration & ETL Expertise in migrating SQL queries/DDLs from Oracle, MySQL, MS SQL, Cassandra to Snowflake SQL. Experience in automating file loading from AWS S3/Azure Blob using Snowpipe and Snowflake ingestion best practices. Strong background in transforming semi-structured data using Snowflake Stored Procedures. Experience in loading structured and semi-structured data into Snowflake from AWS S3/Azure Blob. Data Pipelines & Frameworks Experience in developing pipelines using a metadata-driven framework. Hands-on experience in database design & data modeling using Erwin tool. Data Governance & Validation Implemented data validation, error handling, auditing, and reconciliation mechanisms. Performance Optimization & Reporting Experience in optimizing Snowflake performance for efficient querying and storage. Ability to generate reports (CSV, JSON, XML) using Snowflake tasks and streams and ETL tools. Data Integration & Scheduling Experience in integrating and scheduling end-to-end data ingestion, profiling, and transformation flows in Snowflake. Hands-on experience with Snowflake Data Sharing (inbound and outbound). Advanced Snowflake Features Experience in creating and managing External Tables, Iceberg Tables, Dynamic Tables, UDFs, UDTFs, and Procedures. Implemented functionality for ServiceNow request generation in failure cases. Cloud & Orchestration Tools Hands-on experience with AWS (S3, SQS, SNS, EC2, RDS, IAM) and Azure (Blob Storage, IAM). Experience in workflow orchestration using Apache Airflow. Skills And Attributes For Success Use an issue-based approach to deliver growth, market, and portfolio strategy engagements for corporates Strong communication, presentation and team building skills and experience in producing high quality reports, papers, and presentations. Experience in executing and managing research and analysis of companies and markets, preferably from a commercial due diligence standpoint. To qualify for the role, you must have BE/BTech/MCA with 10+ years of IT development experience Expertise on design, architecting, developing, and implementing data engineering solutions on any of the public cloud platform – Snowflake Hands on experience with Data Governance/Catalogue Tools such as EDC, IBM IGC, ASG, Alation, TMM etc Working knowledge on Data Governance Framework and compliance regulations such as BCBS, GDPR, HIPPA, ACCORD etc Experience in producing Data Lineage Reports, Data Dictionaries, Business Glossary and Identifying the KBEs and CDE through Data Analysis 5+ years of experience on data lineage, data governance, data modelling, data integration solutions Strong exposure to real time data processing Should be able to handle customers on any situations Knowledge of Data Architecture, Data Modelling and adopting best practices and policies in the Data Management space Experience in databases, data warehousing and high-performance computing environments. Experience on Presales, RFP’s, customer presentations, etc., Nice to have Insurance and Finance domain experience Ideally, you’ll also have Client management skills What We Look For People with technical experience and enthusiasm to learn new things in this fast-moving environment What Working At EY Offers At EY, we’re dedicated to helping our clients, from start-ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Key Responsibilities MIS Development & Maintenance: Develop and maintain management information systems to support business operations and decision-making processes. Jooble Data Analysis & Reporting: Analyze data and generate reports to provide actionable insights. Expertia System Troubleshooting & Support: Troubleshoot system issues and implement solutions to ensure optimal system performance. Expertia Collaboration: Collaborate with IT and business teams to identify and implement system improvements. Expertia Data Accuracy & Integrity: Ensure data accuracy and integrity across all systems. Documentation & Training: Create documentation and user guides for system processes and reports. Expertia User Training: Conduct training sessions for users on system functionalities and best practices.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreement Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Informatica MDM. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreement Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Informatica MDM. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreement Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Informatica MDM. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreement Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Informatica MDM. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreement Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Informatica MDM. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreement Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Informatica MDM. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreement Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Informatica MDM. Experience: 5-8 Years.

Data analysis: Collecting, analyzing, and interpreting data to provide insights for business strategy Reporting: Building dashboards and reports to support decision-making Security: Securing information, networks, and devices, and implementing and auditing security controls Database management: Developing and administering databases Algorithm design: Designing and implementing algorithms User management: Managing users and data Technology implementation: Planning, coordinating, and directing computer-related activities, and implementing computer systems Financial management: Planning, organizing, and executing financial tasks and projects, and completing financial reports knowlegde of advance ms excel, vlookup, other advance formulas working on google sheet Job Types: Full-time, Permanent Pay: Up to ₹40,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Experience: total work: 4 years (Preferred) Work Location: In person Application Deadline: 25/09/2024

1. Sending Invoices to the customers on a regular basis once dispatches are made. 2. Updating dispatch trackers on daily basis 3. Updating Bank statements on a daily basis 4. Preparing data for filing various statutory returns 5. Maintaining books of accounts by updating Sales invoices, Purchase invoices, Expenses etc 6. Auditing invoices received from suppliers on a monthly basis for any discrepancies 7. Preparing MIS reports as required Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Ability to commute/relocate: Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Accounting: 2 years (Required)

👩‍💻 The Role Transform the way travelers experience destinations through visuals! As a Photo Editor at Headout, you’ll be at the forefront of curating, enhancing, and delivering imagery that captures the essence of our brand. From sourcing and editing to quality control, you'll ensure every image resonates with excellence and elevates the customer journey. In collaboration with global teams, you’ll oversee the end-to-end management of media assets, shaping how millions perceive travel. 📷 What Makes This Role Special? Visual Storytelling : Curate photos to convey the magic of travel experiences, weaving compelling narratives through imagery. Global Impact : Shape the perception of travel content for a global audience, influencing millions of users. Workflow Optimization : Leverage tools and automation to streamline auditing, testing, and maintaining consistent quality standards. Cross-Functional Collaboration : Partner with design and marketing teams to craft media assets that drive engagement and brand loyalty. Brand Custodian : Define and uphold media guidelines across platforms, ensuring a cohesive and polished brand identity. 🎯 What Skills & Experience Do You Need? Experience : 2-5 years in photo research, editing, or a related field, preferably in an editorial or creative setting. Visual Storytelling Expertise : A strong portfolio showcasing your ability to craft compelling visual narratives. Technical Proficiency : Expertise in Photoshop and familiarity with industry-standard tools like Figma or similar software. Media Management : Hands-on experience with digital asset management tools and workflows. Communication Skills : Ability to explain creative decisions clearly to non-technical stakeholders. Attention to Detail : An eagle eye for spotting and correcting visual or factual inconsistencies in images. Multitasking Pro : Comfortable managing multiple projects and priorities with ease. Collaborative Spirit : A natural team player who thrives on working with diverse, cross-functional teams. ➕ Bonus Experience with AI tools like Midjourney, GPT, etc., and design platforms such as Illustrator and Figma is a big plus.

Job Description BE or B Tech Civil- Enng Graduate – QC 10 to 12 years of experience Role- Manager Self-starter with good knowledge in setting up process and Standards Industry Type- Constructions Employment Type - Full Time, Permanent Location- Kollam, Kerala EPC –Building and Construction Project. Salary will be discussed during Interview Skilled Quality Control Manager with extensive knowledge of inspection, sampling and testing and for carrying out independent inspection of works and auditing processes. . Efficient, detail-oriented and observant. Specific knowledge of quality improvement principles. Roles and Responsibilities Facilitates planning and development of quality control systems for specified products or processes. Reporting to the DGM, to carry out & implement site QC role during construction covering pre-works preparation inspection, quality monitoring, post-works & finishing inspection and handing over inspection. To be responsible for preparing and delivery in time all documentation related with inspections and tests performed, accordingly with Quality requirements and the QC system. To be in charge and responsible in inspection particularly pre-work & post-work rebar inspection, pre-concreting & post-concreting inspection, and preparation, monitoring, finishing works & handing over. To be in charge and responsible for monitoring Civil construction works and taking-over inspections from Civil Contractor, ensuring Quality, priorities and sequences for products/services are in order to meet Quality requirements To control, monitor & ensure the required tolerances and Quality as per project valid requirements. To perform and conduct the test and inspection on incoming material and equipment as well as to perform frequency and routine test and inspections according to Procedures, Work Instructions and Quality requirements. To analyze and review QC records, data, calibration and accreditation certificates, including that traceability and keep them up to date accordingly with the Quality requirements and the implemented QC System. To analyze and review Test Results and Test Reports performed by suppliers/ subcontractors. Prepare the audit report and NCR/CAR if necessary, and report to Lead Auditor. To be in charge in and prepare the QA/QC documents including Inspection Test Plan (ITP), inspection check list, handover plan and other QC related documents. Core Skills Have a flexible approach to work with proven track record of prioritising and managing challenging workloads. Be team player with good interpersonal skills on a multicultural environment Be able to work independently, to meet tight deadlines and taking challenges in a dynamic environment. Team leading experience. Organized, Responsible, Proactive and able to pay attention to details Good report and letter writing, communication and presentation skills. Job Type: Full-time Pay: ₹55,000.00 - ₹70,000.00 per month Benefits: Food provided

Internal Auditor - L2 Location :* Infopark, Kochi (Hybrid | 3 Days WFH*) Education: B.Com +CA Inter /CMA Inter/ CS Inter OR B.Com + M.Com / MBA (Finance) Experience: 2–4 Years in F&A Risk & Compliance / Service Delivery / Operations Articleship experience (CA/CMA) will not be considered . Salary : Up to ₹45,000 CTC per month Based on previous experience Work Timing :* 11:00 AM – 8:00 PM *- Cab Provided Immediate Joiners Preferred (Max Notice Period: 30 Days) Requirements: Minimum 2–4 years of relevant experience in F&A Risk & Compliance, Service Delivery, or Operations. Requires regular interaction and coordination with internal stakeholders including: AMs / LAMs Managers / Senior Managers AVPs / VPs Internal Audit Team Corporate Compliance Team ISG / BCM Team Articleship experience (CA/CMA) will not be considered . Good understanding of F&A domains: Procure to Pay (P2P), Order to Cash (O2C), Record to Report (R2R), and Financial Reporting Strong knowledge of auditing standards, risk management, and internal controls. Excellent analytical, communication, and reporting skills. Ability to work independently in a fast-paced environment. Responsibilities: Ensure adherence to operational and process controls, service delivery compliance, fraud risk assessment, client contractual terms, and internal policies and procedures within the client area. Coordinate and support all compliance-related activities in the client account. Conduct periodic reviews , including fraud risk assessments, process control testing, and service delivery compliance audits. Support operations teams during internal and external audits by providing data, documentation, and audit responses. Monitor and coordinate compliance efforts across departments and ensure alignment with organizational compliance teams. Act as an independent reviewer , evaluating and resolving compliance issues/concerns within the client area. Identify potential compliance risks , implement corrective action plans, and provide guidance to prevent recurrence. Prepare and share compliance reports regularly with senior management to track audit findings and risk mitigation progress. Job Type: Permanent Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Commuter assistance Health insurance Provident Fund Work from home Schedule: Monday to Friday Morning shift US shift Supplemental Pay: Yearly bonus Application Question(s): How many years of core internal auditing experience do you have? Experience: Internal auditing: 2 years (Required) License/Certification: MCOM/MBA (Required) BCOM With CA/CMA Inter (Required)

We are looking for a detail-oriented and motivated Audit Assistant to support the audit team in conducting statutory, internal, and tax audits. The ideal candidate should possess a sound understanding of accounting principles, auditing standards, and tax regulations. Key Responsibilities: Assist in planning and executing audits (statutory, internal, tax, and stock audits). Verify financial records, trial balance, ledger scrutiny, and supporting documentation. Prepare working papers, audit files, and schedules as per audit requirements. Perform compliance checks related to Income Tax, GST, and other applicable laws. Identify audit findings, summarize issues, and support in drafting audit reports. Support the audit team in fieldwork, data collection, and vouching of transactions. Assist in physical verification of assets, inventory, and bank reconciliations. Coordinate with clients to obtain necessary information and clarifications. Maintain proper documentation and confidentiality of client data. Requirements: B.Com / M.Com / CA Inter / CMA Inter / ACCA (partial) or equivalent. 0–2 years of experience in auditing or accounting Knowledge of accounting software such as Tally, or ERP systems. Familiarity with Indian Accounting Standards (Ind AS), IFRS Good command over MS Excel, Word, and reporting tools. Strong analytical, communication, and interpersonal skills. Preferred Skills (Optional): Working knowledge of Income Tax returns, GST returns, and TDS compliance. Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹360,000.00 per year Ability to commute/relocate: Kannothumchaal, Cannanore - 670006, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 2 years (Required)

Associate - Internal Audit Candidates have to be CA inter qualified or CMA qualified with a minimum 3 years experience in accounting or auditing related operations or completed articleship under a chartered accountant. Job Types: Full-time, Permanent Pay: ₹180,000.00 - ₹360,000.00 per year Ability to commute/relocate: Kannothumchaal, Cannanore - 670006, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 2 years (Preferred)

Key Responsibilities:1. HR Technical Audits: Audit HR systems (e.g., HRIS, payroll, attendance) for accuracy, data integrity, and compliance. Review employment contracts, onboarding documentation, exit procedures, and compensation structures. Ensure adherence to labor laws, tax regulations, and internal compliance policies. Evaluate efficiency of HR processes and recommend system or procedural improvements. 2. Social Audits: Assess workplace culture, DEI (Diversity, Equity, and Inclusion) practices, and employee well-being initiatives. Conduct employee surveys, interviews, and focus groups to evaluate engagement levels. Review grievance handling, internal communication processes, and disciplinary practices. Audit CSR (Corporate Social Responsibility) activities related to labor and human rights. 3. HR Compliance and Risk Management: Maintain up-to-date knowledge of local, national, and international labor laws and HR best practices. Prepare compliance reports for internal and external stakeholders. Identify gaps in HR policy and propose actionable recommendations. 4. Documentation and Reporting: Create detailed audit reports with findings, risks, and improvement plans. Maintain secure and accurate employee records and audit trails. Support HR team with policy drafting, SOP updates, and compliance training materials. 5. HR Operations & Support: Support recruitment processes: job postings, interview coordination, and onboarding. Manage employee lifecycle tasks: promotions, transfers, offboarding. Assist in payroll preparation and benefits administration. Serve as a point of contact for HR queries related to audit findings or policy clarification. Required Qualifications: Bachelor’s or Master’s in Human Resources, Business Administration, or related field. 3+ years in HR auditing, compliance, or generalist role. Strong knowledge of HRIS systems (SAP, Workday, Zoho People, etc.). Familiarity with ISO standards, SA8000, or other audit frameworks is a plus. Understanding of labor laws, workplace safety, and DEI principles. Skills and Competencies: Analytical and investigative mindset. Strong communication and interpersonal skills. High attention to detail and accuracy. Ability to maintain confidentiality and professionalism. Proficiency in Excel, audit tools, and reporting software. Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Language: English (Preferred) Work Location: In person

The opportunity The objective of our advisory risk services is to provide clients with a candid and reliable overview of their risk landscape. Our solutions can be used by our clients to build confidence and trust with their customers, the overall market and when required by regulation or contract. You will be responsible for executing client related engagements in the areas of governance, risk & compliance (GRC), internal audits, process reviews, standard operating procedures, enterprise risk management, revenue assurance. Your key responsibilities Execution on client engagement – Ensure quality delivery as per client requirements. Review of working papers and client folders. Suggest ideas on improving engagement productivity and identify opportunities for improving client service. • Understand business & industry issues / trends. Identify areas requiring improvement in the client's business processes to enable preparation of recommendations. Handling data analytics - Access, ACL etc. Ensure compliance with engagement plans and internal quality & risk management procedures. Awareness of internal auditing standards issued by IIA and ICAI. Demonstrate an application & solution-based approach to problem solving technique. Manage the engagement budgets and support superiors in developing marketing collaterals, business proposals and new solution / methodology development. Develop strong working relationships with client (process owner/functional heads). Attention to detail and mentor young interns and analysts within the practice. Contribute to knowledge management sessions within the practice. Skills and attributes for success Determine that the work delivered is of high quality. • Anticipate and identify engagement related risks and escalate issues as appropriate. • Actively establish client (process owner/functional heads) and internal relationships. Assist and share knowledge with team members, Seniors and Managers in developing new methodologies and internal initiatives and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues. Work with the team and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and advise clients to understand and manage their business risks and verify the validity of their business information Brief the engagement team on the client's IA environment and industry IA trends. Maintain relationships with client management to manage expectations of service, including work products, timing, and deliverables. Demonstrate a thorough understanding of compliance, financial, and operational risks along with performing internal control testing, develop internal audit plans, and provide internal audit services on an outsourcing basis. Assess internal controls and SOX framework in order to mitigate risk and apply it to client situations. To qualify for the role you must have Chartered Accountant / Certified Internal Auditor or have a Master’s degree in Business Administration 0-1 year of post-qualification experience in risk advisory, related internal audit experience or external audit experience We would expect for you to be available to travel outside of their assigned office location at least 50% of the time, plus commute within the region (where public transportation often is not available). Successful candidates must work in excess of standard hours when necessary. A valid passport is required. Ideally you’ll also have Good written and verbal communications skills What we look for Highly motivated, you will be a good communicator with the ability to contribute confidently to technical security discussions with peers and management. You will be a team player who is not only looking to enhance their own career, but recognises the value in working well with others and the value of teamwork. What working at EY offers EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.About EY As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Join us in building a better working world. Apply now.