Associate Service Desk/Business Operations Analyst

The Associate Service Desk/Business Operations Analyst will support the business by handling various administrative and operational tasks. Key duties include managing customer orders, data management, report generation, and quality assurance tasks. The successful candidate will thrive in a fast-paced environment and ensure the accuracy and efficiency of daily tasks.

Key Responsibilities

• Update and manage case records, asset statuses, and related information in Salesforce according to predefined processes.
• Perform data entry, validations, and updates using Salesforce and Excel.
• Generate and share daily, weekly, and monthly reports using Excel.
• Ensure accuracy and compliance in all data-related tasks, following standard operating procedures.
• Support customer operations and asset management processes as required.
• Handle ad hoc administrative tasks involving Salesforce and Excel, ensuring timely and accurate completion.

Core Competencies Required

• Minimum of 1 year of experience in a similar role.
• Completed Bachelor’s degree in a related field/relevant
• Proficiency in MS Excel or Salesforce applications is essential.
• Experience with Microsoft Office Suite.
• Strong analytical skills with attention to detail.
• Ability to manage time effectively, with excellent telephone manners and communication skills.
• Demonstrated ability to multitask and prioritize a demanding workload.

Working Hours

• Working hours: 11:00 AM – 08:00 PM.
• Flexibility to work weekly one night shift: 04:00 PM – 01:00 AM (work from home is available for this shift).
• Monthly requirement to work one Saturday and Sunday shift.