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Tata Capital
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Associate - Sales Support - Large Corporate

Associate - Sales Support - Large Corporate

Tata Capital

1 - 6 years

7 - 11 Lacs

Chennai

Posted:1 week ago| Platform:

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Skills Required

customer service sales support sales customer support crm project management team management customer relationship business development retail sales sales administration sales operations marketing team leading sales coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Associate - Sales Support to join our team in Chennai. The ideal candidate will have 1 to 6 years of experience in sales support, customer service, or a related field.
Roles and Responsibility

Provide prompt and efficient customer support to emerging business clients via phone, email, and other communication channels.

Address customer inquiries related to products, services, account information, and transactions.

Investigate and resolve customer issues or complaints in a timely and satisfactory manner.

Maintain accurate records of customer interactions and transactions in the customer service database.

Ensure all customer interactions and processes adhere to regulatory requirements and company policies.

Stay informed about company products, services, and offerings to provide accurate information to customers.

Educate customers on how to use company services effectively and efficiently.

Gather customer feedback and insights to identify areas for service improvement and collaborate with internal teams to resolve customer issues and provide comprehensive solutions.

Strive to maintain high service quality standards and exceed customer expectations.

Prepare reports and documentation as required by the Customer Service Manager.

Identify opportunities to cross-sell or upsell company products and services to customers.

Escalate complex customer issues to higher levels of support as needed.

Maintain a positive and engaging attitude while interacting with customers.

Job

Minimum DegreeGraduate in any discipline.

Strong knowledge of customer service principles and practices.

Excellent communication and problem-solving skills.

Ability to work in a fast-paced environment and meet deadlines.

Strong analytical and organizational skills.

Experience with CRM software and Microsoft Office applications.

Ability to maintain confidentiality and handle sensitive information.

Strong attention to detail and ability to multitask.

Ability to adapt to changing circumstances and priorities.

Flexible working hours may be required based on business needs.

Competitive salary and benefits will be offered to the right candidate.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Associate - Sales Support - Large Corporate