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Analyst, Salesforce operations

3 - 6 years

8 - 11 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Position: Analyst, Channel Operations

Experience: 3+ years

Work Timings: 2pm to 11pm

Position Requirements:

  • 2 years of experience in an

    analytical, financial, operations, or Salesforce-related role, preferably in a sales or revenue operations environment.

  • Proficient in Salesforce with the ability to build and customize (including creating workflows, automations, reports, and dashboards).
  • Strong proficiency with Excel and other data analysis tools.
  • Excellent problem-solving skills and the ability to translate data into actionable insights.
  • Strong communication and collaboration skills.

Key Responsibilities

  • Commissions Case Management: Serve as the primary point of contact for resolving Salesforce cases related to sales and renewal commissions for FindLaws client-facing teams. Investigate case details, apply compensation plan rules, and ensure timely, accurate resolution to support payroll processing.
  • Compensation Analysis & Policy Application: Develop a deep understanding of FindLaws compensation plans, business rules, and team structures. Apply this knowledge to ensure payouts are consistent with policy and escalate discrepancies where needed.
  • Salesforce Case Workflow Support: Maintain and improve workflows related to commissions case handling in Salesforce. Monitor case queues, identify recurring issues, and recommend automation or process enhancements to improve resolution speed and accuracy.
  • Reporting & Insights: Create and maintain dashboards and reports that provide visibility into case volume, resolution time, payout accuracy, and other key metrics. Use data to identify trends, root causes, and areas for process improvement.
  • Operational Support & Flex Projects: Support broader Revenue Operations initiatives as needed, including sales forecasting, performance tracking, and digital renewals optimization. Collaborate with peers and leadership to advance team goals and drive operational efficiency.
  • Cross-Functional Collaboration: Work closely with Sales Operations, Compensation, Finance, and Enablement teams to align on policy, troubleshoot edge cases, and drive continuous improvement in compensation-related workflows.

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