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Associate - Operations (Data Entry role)

2 - 4 years

5 - 11 Lacs

Posted:11 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

The Team Member (TM) is the associate responsible to ensure we are delivering timely and accurate information to each and every participant. The TM works with the Delivery Manager (DM) to identify process improvements by identifying issues, process delays, and quality problems and recommends solutions. The TM works with the OM and others to resolve participant issues. The TM is responsible for workflow management and for resolving participant issuesThe main duties and responsibilities of Junior / Senior Executive
Executes Issue/Query ResolutionEnsuring proper documentation and follow-upsTelephone and written queries resolution as per the standard proceduresOngoing delivery of quality serviceEnsure service accuracy through compliance (TAT)Maintain documentation of SOP's/Operating InstructionsIdentify, share, and implement process ImprovementsCompliance to TRBS & MISProcesses are thoroughly executedAll Service Level Agreements (SLA) are met (workflow closeout, etc.)Ensure information is processed in an accurate and timely manner in order to achieve agreed

Good typing skills with speed of 35WPM
Good Oral & written communication SkillsAbility to work in Different Shift (Especially Night Shifts)Prior claims knowledge would be advantage.Knowledge of Microsoft Office- Word, Excel, Powerpoint, web-based systems.Flexibility of shift requirement as per business needAbility to meet deadlinesAbility to work cooperatively with other staff and work well under pressureOccasional extended work hours/weekends to meet deadlinesOngoing delivery of quality serviceEnsure service accuracy through compliance (TAT)Maintain documentation of SOP's/Operating InstructionsIdentify, share, and implement process ImprovementsExecutes Issue/Query ResolutionParticipation in training sessions, presentations and meetings.

Location:

This position can be based in any of the following locations:

Chennai, Gurgaon


For internal use only:

R000107154

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Guardian life
Guardian life

Insurance

New York

5,000+ Employees

29 Jobs

    Key People

  • Andrew McMahon

    Chief Executive Officer
  • Danielle Dyer

    Chief Financial Officer

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