Associate Manager

The Associate Manager Sales Operations will be responsible for leading the development and execution of scalable sales processes, enhancing team performance through data analytics, and improving lead management strategies. Your role will involve monitoring and driving lead dialing, connectivity, and timely follow-ups, implementing lead prioritization strategies for improved conversion, tracking defaulters and establishing data-driven follow-up processes, managing lead distribution to ensure balanced workload across teams, analyzing performance data to generate insights and dashboards, and collaborating with Tech, Product, and Marketing teams for process improvements. You will be expected to ensure a seamless and efficient customer experience across sales funnels. The ideal candidate should have at least 5 years of experience in Sales Operations, preferably in EdTech or B2C setups, with hands-on experience in CRM platforms such as Salesforce and LeadSquared. Proficiency in Excel and SQL for reporting and data analytics is essential, along with experience in managing teams and working cross-functionally. Strong analytical, problem-solving, and communication skills are also required for this role.,