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Associate Customer Success Manager Cloud

Associate Customer Success Manager Cloud

IBM

1 - 3 years

3 - 5 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

microsoft azure gcp saas aws cloud computing upselling project management program management product adoption otm client servicing customer retention cross selling customer focus client onboarding client retention cost optimization crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support a set of accounts and help with product adoption, renewal and expansion Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise Discount Program (EDP), process related to GCP Marketplace spend etc. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI Knowledge of the SaaS industry and software products Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 1-3 years of industry experience At least a 3-year college degree in an associated field. Preferred technical and professional experience Customer Success experience and proactive engagement with Customers Experience in Cloud Cost Optimization Experience with CRM software and other customer success tools

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Associate Customer Success Manager Cloud